Ricoh SP 8400DN Field Service Manual page 1226

5.System Maintenance
•
An SP 8400DN that has an optional HDD does not need this procedure if SP5-858-001 is "1 (ON)" and
SP5-858-002 (Target) is "0 (HDD)". It is recommended to use the SD card (8 GB) provided as a service
part. The part number of the SD card that is registered as a service part is "B6455040".
Procedure for Storing the Device Log on an SD Card
1.
Insert the SD card into SD card slot 2.
2.
Turn ON the main power.
3. Enter SP mode.
4.
Set SP5-858-001 (Save Machine Info) to "1 (ON)"
5. Set SP5-858-002 (Target) to "1 (SD)"
6.
Execute SP5-858-003 (Make LogTrace Dir)
7.
Turn the power switch OFF and ON.
•
After the power switch is turned on, the machine starts to store the device logs on the SD card.
However, because the logs on this SD card are not organized, the procedure to retrieve the logs with the
other SD card via the operation panel (next section) is required.
Retrieving the Device Logs via Operation Panel
•
Retrieve device logs to identify the date of occurrence of the problems and to find details of the
problems
•
e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel does not respond.
Turn the main power supply off / on.
•
Analysis of the device log is effective for problems caused by the software. Analysis of the device log is
not valid for the selection of defective parts or problems caused by hardware.
Procedure for Retrieving the Device Log with SD Card
1.
Insert the SD card into the slot on the side of the operation panel or the service slot.
•
It is recommended to use the SD card (2 GBs or 8 GBs) provided as a service part. This is because
the log data can be acquired much faster than when using commercially available SD cards.
•
Format the SD card by using SD Formatter from Panasonic before copying the logs:
https://www.sdcard.org/downloads/formatter_3/ (free software)
•
Insert the SD card into the machine's service slot instead of the SD slot on the side of the operation
panel.
2.
Turn ON the main power.
3. Enter SP mode.
4.
Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the year-month-day
calendar format.
•
For example, if a problem occurred on February 1, 2015, the date should be set to "20150201", as
shown above.
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