Ricoh SP 8400DN Field Service Manual page 1224

5.System Maintenance
Capturing the Device Logs
Overview
With this feature, you can save device logs that are stored in the machine (HDD or operation panel) on an SD
card. It allows the Customer Engineer to save and retrieve error information for analysis.
The Capturing Log feature can save the following logs.
•
Controller device log including operation log
•
Engine device log
•
Operation panel log
•
In older models, a technician enabled the logging tool after a problem occurred. After that, when the
problem had been reproduced, the technician was able to retrieve the device log.
•
However, this new feature saves the device logs at the time that problems occur. Then you can copy the
logs to an SD card.
•
You can retrieve the device logs using a SD card without a network.
•
Analysis of the device log is effective for problems caused by the software. Analysis of the device log is
not valid for the selection of defective parts or problems caused by hardware.
•
Make sure to shut down and reboot the machine once before retrieving the Device Logs. Otherwise, the
latest settings may not be collected when the device logs are retrieved.
Types of device logs that can be saved
Type
Controller device log
including operation log
Engine device log
Operation panel log
•
Device logs are not saved in the following conditions:
•
While erasing all memory
•
While data encryption equipment is installed
•
While changing the firmware configuration
486
Storage Timing
•
Saved at all times
•
When an engine SC occurs
•
When paper feeding/output stop
because of a jam
•
When the machine doors are opened
during normal operation
•
When an error related to the
operation panel occurs.
Destination (maximum storage
capacity)
HDD (4 GB) or SD card connected
to the service slot.
When the data gets over 4.0 GB, the
older data is deleted.
HDD or SD card connected to the
service slot (Up to 300 times)
Memory in the operation panel.