Ricoh Aficio SP 8300DN User Manual
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Ricoh Aficio SP 8300DN User Manual

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User Guide

Getting Started
Printing
Troubleshooting
Replenishing and Replacing Consumables
For information not in this manual, refer to
the HTML/PDF files on the supplied
CD-ROM.
Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.

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Summary of Contents for Ricoh Aficio SP 8300DN

  • Page 1: User Guide

    User Guide Getting Started Printing Troubleshooting Replenishing and Replacing Consumables For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "Read This First"...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Getting Started Before You Start..............................5 How to Read the Manuals..........................5 List of Options..............................6 Model-Specific Information...........................7 Guide to Names and Functions of Components....................9 Guide to Components............................9 Guide to the Names and Functions of the Printer's Control Panel............11 Using the Screen on the Control Panel......................14 How to Use the [Home] Screen........................14 How to Use the Screens on the Control Panel...................16...
  • Page 4 Print Area..............................44 Loading Paper..............................46 Precautions for Loading Paper........................46 Unusable Paper............................46 Paper Storage..............................47 Loading Paper into Paper Trays........................48 Loading Paper into the Bypass Tray......................50 Loading Paper into Tray 3 (LCT).........................51 Loading Paper into the Large Capacity Tray (LCT)...................53 Loading Orientation-Fixed Paper or Two-Sided Paper................54 Standard Printing..............................56 Printing with Windows (PCL 6/PostScript 3).....................56 Printing with Windows (PCL 5c/5e)......................56...
  • Page 5 Status Messages............................82 Alert Messages (Displayed on the Control Panel)..................83 Alert Messages (Printed on Error Logs and Reports)................86 Checking the Error Log............................96 When You Cannot Print...........................97 When the Data In Indicator Does Not Light Up or Flash................99 Other Printing Problems..........................100 Removing Jammed Paper..........................112 Locating Jammed Paper..........................113 When R1–R5 Is Displayed for the 1000-Sheet Finisher................114 When R1–R4 Is Displayed for the 3000-sheet finisher.................115...

  • Page 7: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, names and functions of components, and setup procedures. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 8: List Of Options

    1. Getting Started Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine. In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.

  • Page 9: Model-Specific Information

    Before You Start Option name Description Hard Disk Drive Option Type 8300 Hard disk Gigabit Ethernet Board Type A Gigabit Ethernet board Giabit Ethernet Board Type C IEEE802.11a/g Interface Unit Type M IEEE802.11 Interface Unit Type P Wireless LAN interface board IEEE802.11a/g Interface Unit Type L IEEE 1284 Interface Board Type A IEEE 1284 interface board...
  • Page 10 1. Getting Started If the label contains the following, your printer is a region A model: • CODE XXXX -22, -27 • 220–240 V (mainly North America) If the label contains the following, your printer is a region B model: •...

  • Page 11: Guide To Names And Functions Of Components

    Guide to Names and Functions of Components Guide to Names and Functions of Components Guide to Components • Do not obstruct the ventilation holes by placing objects near or against them. If the printer overheats, a fault might occur. Front and right view CQT300 1.
  • Page 12 1. Getting Started 8. Power switch Use this switch to turn the power on and off. Perform the shutdown procedure before turning the power off. For details about how to shut down the printer, see p.25 "Turning Off the Power". 9.

  • Page 13: Guide To The Names And Functions Of The Printer's Control Panel

    Guide to Names and Functions of Components 7. Ethernet port Use a network interface cable to connect the printer to a network. 8. Handle Hold this handle when pulling out the controller board. Interior CQT301 1. Fusing unit Replace the fusing unit when the following message appears: •...
  • Page 14 1. Getting Started CQT135 1. Display panel Displays keys for each function, operation status, or messages. See p.16 "How to Use the Screens on the Control Panel". 2. Light Sensor The sensor that detects the ambient light level when the ECO Night Sensor function is enabled. 3.
  • Page 15 Guide to Names and Functions of Components Steady red: printing is not possible. Flashing yellow: the printer will soon require maintenance or a replacement consumable such as a print cartridge. Printing is possible, but print quality cannot be ensured. Follow the instructions that appear on the display. 8.

  • Page 16: Using The Screen On The Control Panel

    1. Getting Started Using the Screen on the Control Panel This section describes how to use the screen on the control panel. Touch the display panel Press the [Home] key CQT659 1. [Home] screen Displays function and shortcut icons. For details, see p.14 "How to Use the [Home] Screen". 2.
  • Page 17 Using the Screen on the Control Panel You can add shortcuts to frequently used embedded software applications to the [Home] screen. The icons of added shortcuts appear on the [Home] screen. The embedded software applications can be recalled easily by pressing the shortcut icons. •...

  • Page 18: How To Use The Screens On The Control Panel

    1. Getting Started To change the length of time that the printer waits before restoring its settings to their default values, use the System Auto Reset Timer setting. See "System Settings", Operating Instructions. How to Use the Screens on the Control Panel The display panel shows the operation status, messages, and function menus.
  • Page 19 Using the Screen on the Control Panel 6. [Job Operation] Press to suspend a job being processed. 7. [Form Feed] Press to print all the data left in the printer's input buffer. 8. [Other Functns.] Press to display the error logs and status of spooled jobs. How to use the [Information] screen To improve user’s environmental consciousness, you can configure the printer to notify users how much they have conserved paper usage by utilizing various paper conserving function of the printer.

  • Page 20: Switching Screen Patterns

    1. Getting Started The ratio of combined prints to the total number of prints is displayed. 4. Count periods The current and previous count periods are displayed. 5. [Exit] Press this to close the [Information] screen and return to operation. •...

  • Page 21: Adding Icons To The [Home] Screen

    Using the Screen on the Control Panel To increase the screen contrast, press the [Simple Screen] key again. • To return to the initial display from the high contrast screen, press the [Simple Screen] key again. • Certain keys do not appear on the simple screen. Adding Icons to the [Home] Screen You can also review icons of functions and embedded software applications that you deleted from the [Home] screen.
  • Page 22 1. Getting Started Click [OK] four times. For using User Tools Press [Add Icon] in the [Edit Home] screen. For details about how to access the [Edit Home] screen, see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions. Press [Select Icon to Add].

  • Page 23: Logging In The Printer

    Logging in the Printer Logging in the Printer This section describes how to log in to the printer. If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is enabled, the authentication screen appears on the display. The printer only becomes operable after entering your own Login User Name and Login Password.

  • Page 24: Logging Out Using The Control Panel

    1. Getting Started Press [Login]. Enter a Login User Name, and then press [OK]. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out when Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is enabled.

  • Page 25: Logging In Using Web Image Monitor

    Logging in the Printer The procedure is explained using Windows 7 as an example. Open the printer properties dialog box, and then click the [Advanced Options] tab. For details about displaying the printer properties dialog box, see p.28 "Displaying the Printer Driver Properties with Windows".

  • Page 26: Logging Out Using Web Image Monitor

    1. Getting Started Logging Out Using Web Image Monitor This section explains the procedure for logging out via Web Image Monitor. Click [Logout] to log out. • Delete the cache memory of the Web browser after logging out.

  • Page 27: Turning On/Off The Power

    Turning On/Off the Power Turning On/Off the Power This section describes how to turn on/off the printer. • This printer automatically enters Sleep mode if you do not use it for a while. To specify the time that the printer waits before it enters Sleep mode, configure the Sleep Mode Timer setting. See "Timer Settings", Operating Instructions.

  • Page 28: Saving Energy

    1. Getting Started • After turning the printer's power off, wait at least a few seconds before turning it back on. If the message "Turn main Power Switch off" appears, turn the printer's power off, wait 10 seconds or more, and then turn it back on again. Never turn the power back on immediately after turning it off. •...
  • Page 29 Turning On/Off the Power • The energy saving functions will not operate in the following cases: • During communication with external equipment • When the hard disk is active • When a warning message appears • When the service call message appears •...

  • Page 30: Displaying The Printer Configuration Screens

    1. Getting Started Displaying the Printer Configuration Screens This section explains how to display the configuration screen of the printer. Displaying the Printer Driver Properties with Windows This section explains how to open the printer driver properties from [Devices and Printers]. •...
  • Page 31 Displaying the Printer Configuration Screens The screens displayed may differ depending on the application. The following procedure explains how to print documents from an application using WordPad in Windows 7 as an example. Click the WordPad menu button in the upper left corner of the window, and then click [Print].

  • Page 32: Displaying The Printer Driver Properties With Mac Os X

    1. Getting Started Displaying the descriptions of the items on the printer driver's settings dialog box If you click the question mark button in the upper right corner of the setting dialog box for the printer driver, the mouse's pointer changes to a question mark. Move this question mark over the item whose Help information you want to view, and then left-click to display the Help information.

  • Page 33: Printing

    2. Printing This chapter describes how to set up the printer before use including the procedures for loading paper into the paper trays and configuring printer settings, and how to print documents using various printing functions. Printing procedures using the printer drivers on Windows 7 and Mac OS X 10.6 are shown as an examples.
  • Page 34 2. Printing Standard size: 11 × 17 , 8 × 14 , 8 × 13 , × 11 , 8 × 14 , 8 × 13 , 8 × 13 , 8 × , 8 × 10 × 10 , 11 × 15 , 11 × 14 , 10 × 15 , 10 ×...
  • Page 35 Paper Specification Standard size: 11 × 17 , 8 × 14 , 8 × 13 , × 11 , 8 × 14 , 8 × 13 , 8 × 13 , 8 × 10 , 8 × 10 , 7 ×...
  • Page 36 2. Printing Standard size: B4 JIS , B5 JIS , B6 JIS , 11 × 17 , × 14 , 8 × 13 , 8 × 11 × 14 × 13 , 8 × 13 , 8 × 10 , 8 × 10 ×...
  • Page 37 Paper Specification Standard size: 11 × 17 , 8 × 14 , 8 × 13 , × 11 , 8 × 14 , 8 × 13 , 8 × 13 , 8 × 10 , 8 × 10 , 7 ×...
  • Page 38 2. Printing 1200-sheet paper feed unit Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Prepunched Paper type Paper, Bond Paper, Label Paper, Thick: Back Side, Thick 2: Back Side Paper sizes × 11 Paper weight 60–216 g/m (16 lb.

  • Page 39: Supported Paper For Each Output Tray

    Paper Specification Supported Paper for Each Output Tray The following tables provide details of the sizes, feed directions, and maximum number of sheets of paper that can be stacked in each of the printer's output trays. They also describe the specifications for the staple function of the optional finisher.
  • Page 40 2. Printing Finisher shift tray A3 , B4 JIS , A4 , B5 JIS , A5 , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , 8 × 14 , 8 × 13 , 8 ×...
  • Page 41 Paper Specification Without Mixed Size: • 30 sheets: A3 , B4 JIS , 11 × 17 , 8 × 14 , 8 × 13 , 8 × 13 , 8 × 14 , 8 × 13 , 11 × 15 , 10 × 14 , 11 × 14 , 10 × 15 , 12 ×...
  • Page 42 2. Printing 3000-sheet finisher The finisher upper tray Standard size: A3 , B4 JIS , A4 , B5 JIS , A5 , B6 JIS , A6 , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , ×...
  • Page 43 Paper Specification Standard size: A3 , A4 , A5 , A6 , B4 JIS , B5 JIS , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , 8 × 14 , × 13 , 8 ×...
  • Page 44 2. Printing Without Mixed Size: • 30 sheets: A3 , B4 JIS , 11 × 17 , 8 × 14 , 8 × 13 , 8 × 13 , 8 × 14 , 8 × 13 , 12 × 18 ,11 × 15 , 10 × 14 , 11 × 14 , 10 ×...

  • Page 45: Notes About Paper Thickness

    Paper Specification Standard size: : A3, B4 JIS, 11 × 17, 11 × 15, 11 × 14 : A4, B5 JIS, 8 × 10 × 11, 7 × 10 Paper sizes for 2 & 4 holes type: 4 holes Custom size: •...

  • Page 46: Print Area

    2. Printing Paper thickness Paper weight Thin Paper * 52–59 g/m (14–15 lb. Bond) Plain Paper 60–81 g/m (16–20 lb. Bond) Middle Thick 82–105 g/m (20–28 lb. Bond) Thick Paper 1 106–160 g/m (28 lb. Bond–60 lb. Cover) Thick Paper 2 161–216 g/m (60–80 lb.
  • Page 47 Paper Specification CLD001 1. Print area 2. Feed direction 3. 1.0 to 5.0 mm (0.04 to 0.20 inches) 4. 0.0 to 4.0 mm (0.00 to 0.16 inches) 5. 0.5 to 4.0 mm (0.02 to 0.16 inches) 6. 0.5 to 3.5 mm (0.02 to 0.14 inches) •...

  • Page 48: Loading Paper

    2. Printing Loading Paper This section explains how to load paper into the paper trays. Precautions for Loading Paper • When loading paper, take care not to trap or injure your fingers. When loading paper, take care not to trap or injure your fingers. •...

  • Page 49: Paper Storage

    Loading Paper • Paper for inkjet printers • Thermal fax paper • Art paper • Aluminum foil • Carbon paper • Conductive paper • Paper with perforated lines • Hemmed-edge paper • OHP transparencies for color printing • Window envelopes •...

  • Page 50: Loading Paper Into Paper Trays

    2. Printing Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 2. • Check the paper edges are aligned at the right side. • Slide the side fences until they are aligned with the sides of the paper, and then re-lock the side fences.
  • Page 51 Loading Paper While pressing down the release lever, slide the side fences outward. CQT350 Slide the end fence outward. CQT351 1. Pinch the release levers of the end fence. 2. Slide the end fence outward. Square the paper and load it print side up. Do not stack paper over the limit mark.

  • Page 52: Loading Paper Into The Bypass Tray

    2. Printing Align the back and side fences gently against the paper you loaded. CQT353 Re-lock the side fences. Carefully push the paper tray fully in. Check the paper size on the display. • You can load envelopes in the paper trays. Envelopes must be loaded in a specific orientation. For details, see p.61 "Loading Envelopes".

  • Page 53: Loading Paper Into Tray 3 (Lct)

    Loading Paper While pressing down the release lever, align the paper guides to the paper size. If the guides are not flush against the paper, images might be skewed or paper misfeeds might occur. CJW014 • When using the bypass tray, it is recommended that you set the paper direction to •...
  • Page 54 2. Printing Carefully pull out Tray 3 (LCT) until it stops. CJW320 Square the paper and load it print side up. Do not stack paper over the limit mark. • Whole tray pulled out CJW016 • Left half of the tray pulled out CJW017 Carefully push the paper tray fully in.

  • Page 55: Loading Paper Into The Large Capacity Tray (Lct)

    Loading Paper Loading Paper into the Large Capacity Tray (LCT) Open the right cover of the large capacity tray (LCT). CJW018 Load paper into the paper tray with the print side down and place it against the left side of the tray. Do not stack paper over the limit mark.

  • Page 56: Loading Orientation-Fixed Paper Or Two-Sided Paper

    2. Printing Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings for User Tools Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer Features menu, and then place the paper as shown below.
  • Page 57 Loading Paper • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.

  • Page 58: Standard Printing

    2. Printing Standard Printing Printing with Windows (PCL 6/PostScript 3) • The default setting is duplex printing. If you want to print on only one side, select [Off] for the duplex setting. • If you send a print job via USB 2.0 while the printer is in Low Power mode or Sleep mode, an error message might appear when the print job is complete.

  • Page 59: Printing With Mac Os X

    Standard Printing • If you send a print job via USB 2.0 while the printer is in Low Power mode or Sleep mode, an error message might appear when the print job is complete. In this case, check if the document was printed.

  • Page 60: Printing On Both Sides Of Sheets

    2. Printing Select the paper tray that contains the paper to which you want to print. If you select [Auto Select], the paper tray is automatically selected according to the paper size and type specified. Select [Printer Features] in the pop-up menu. In the "Feature Sets:"...

  • Page 61: Combining Multiple Pages Into Single Page

    Standard Printing Plain (60 to 81 g/m2), Recycled, Special, Special 2, Special 3, Middle Thick (82 to 105 g/ m2), Thick 1 (106 to 160 g/m2), Color, Letterhead, Preprinted, Prepunched, Bond • If the document contains pages with different original sizes, page breaks may occur. •...
  • Page 62 2. Printing Combine printing precautions • If the document contains pages with different original sizes, page breaks may occur. • If the application you are using also has a combine function, disable it. If the application's combine function is also enabled when the driver's combine function enabled, incorrect printing may occur.

  • Page 63: Printing On Envelopes

    Printing on Envelopes Printing on Envelopes Loading Envelopes This section gives you various details about and recommendations concerning envelopes. • Do not use window envelopes. • Envelopes that are output to the internal tray may be pushed off as successive envelopes are output.
  • Page 64 2. Printing Types of envelopes Paper trays 1–4 Bypass tray Side-opening envelopes • Flaps: open • Flaps: open • Bottom side of envelopes: • Bottom side of envelopes: toward the right of the toward the left of the printer printer •...

  • Page 65: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    Printing on Envelopes • Printed sheets are delivered to the internal tray even if you specified a different tray. • Flatten out prints if they are creased or curled. • Check that the envelopes are not damp. • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased.

  • Page 66: Printing On Envelopes With Mac Os X

    2. Printing In the "Input Tray:" list, select the paper tray where the envelopes are loaded. In the "Document Size:" list, select the envelope size. In the "Type:" list, select [Envelope]. Change any other print settings as necessary. For details, see the printer driver Help. Click [OK].

  • Page 67: Storing A Document

    Storing a Document Storing a Document Storing a Document with Windows After creating a document, open the [Printing Preferences] dialog box in the document's native application. For details about displaying the [Printing Preferences] dialog box, see p.28 "Displaying the Printing Preferences dialog box in an application".

  • Page 68: Storing A Document With Mac Os X

    2. Printing • If an error message is displayed on the control panel, printing will not start even if it is the specified print time. • If [Stored Print (Shared)] or [Store and Print (Shared)] is selected when a Stored Print file is stored, the user who created the document and all users who have print privileges can print the document using the control panel.
  • Page 69 Storing a Document • When the main power of the printer is turned off, printing will not start even if it is the specified print time. To print a document whose specified time has already passed, set [Jobs Not Printed As Machn.
  • Page 70 2. Printing...

  • Page 71: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When Indicators Are Displayed This section describes the indicators that appear when the printer requires user attention such as removing misfed paper, reloading paper, or performing other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 72: When A Panel Tone Beeps

    3. Troubleshooting When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern. Beep pattern Meaning Causes Single short beep Panel/screen input A control panel or screen key was accepted.

  • Page 73: Checking Printer Status And Settings

    Checking Printer Status and Settings Checking Printer Status and Settings Maintnc. Info You can check the following items under [Maintnc. Info]: • Remaining Toner Displays the amount of remaining toner. No Staples Displays whether there are staples remaining or not. Punch Receptcl Full Displays whether the hole punch receptacle is full.
  • Page 74 3. Troubleshooting Press the [Check Status] key. CQT664 Press the [Maintnc/MacInfo] tab. Press each key, and then check the contents. After checking the information, press [Exit]. • [Paper Misfeed], [No Staples], [Punch Receptacle Full], [Output Tray Full], and [Cover Open] appear on [Maintnc.

  • Page 75: When An Indicator For The [Check Status] Key Is Lit

    When an Indicator for the [Check Status] Key Is Lit When an Indicator for the [Check Status] Key Is Lit If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen. Check the status of the printer in the [Check Status] screen. [Check Status] screen CQT666 1.
  • Page 76 3. Troubleshooting Problem Cause Solution Documents and reports do There is no paper left. Load paper. For details about loading not print out. paper, see p.46 "Loading Paper". An error has occurred. A function that has the status Press [Check], and then check the "Error Occurred"...

  • Page 77: When You Have Problems Operating The Printer

    When You Have Problems Operating the Printer When You Have Problems Operating the Printer This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The lamp remains lit and the • The printer is •...
  • Page 78 3. Troubleshooting Problem Causes Solutions The machine unexpectedly ECO Night Sensor is Change the ECO Night Sensor enters standby mode. enabled and the light sensor settings. For details about ECO Night detected a low ambient light Sensor, see "Administrator Tools", level.
  • Page 79 When You Have Problems Operating the Printer Problem Causes Solutions An error message remains, • When a misfeed Remove misfed paper, and then open even if misfed paper is message appears, it and close the cover. For details about removed. remains until you open removing jammed paper, see p.112 and close the cover as...
  • Page 80 3. Troubleshooting Problem Causes Solutions Misfeeds occur frequently. There is a foreign object on • Remove misfed paper. For details the finisher tray. about removing jammed paper, see p.112 "Removing Jammed Paper". • Do not place anything on the finisher tray. Cannot print in duplex You have selected a paper Change the setting for "Apply 2 sided"...
  • Page 81 When You Have Problems Operating the Printer Problem Causes Solutions "Shutting down... Please The shutdown procedure has Follow the message that appears and wait. Main power will be begun because the main wait until the printer has shut down. Do turned off automatically."...

  • Page 82: When The Image Density Changes

    3. Troubleshooting When the Image Density Changes After moving the printer, printing on thick paper, or printing repeatedly for some time, image degradation may occur. By performing automatic image adjustment, you can restore optimum print quality. Press [Adjust Image Density] on the [Maintenance: Image] screen. For details about how to access the [Maintenance: Image] screen, see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions.

  • Page 83: If Usb Connection Fails

    If USB Connection Fails If USB Connection Fails Problem Cause Solution The printer is not The USB cable is not Disconnect the USB cable, and then automatically recognized. connected properly. turn off the main power switch. Turn on the main power switch again. When the printer has fully booted up, reconnect the USB cable.

  • Page 84: When Messages Are Displayed

    3. Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Hex Dump Mode" In Hex Dump mode, the printer receives data in hexadecimal format. Press [Job Reset] to cancel Hex Dump mode.

  • Page 85: Alert Messages (Displayed On The Control Panel)

    When Messages Are Displayed Alert Messages (Displayed on the Control Panel) • Before turning the main power switch off, see p.25 "Turning On/Off the Power". Message Cause Solution "Cannot connect with the • The wireless LAN • Turn off the main power switch, wireless card.
  • Page 86 3. Troubleshooting Message Cause Solution "Hardware Problem: Parallel An error has occurred in the • Turn the main power switch off I/F" IEEE 1284 interface board. and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see "Installing the Interface Units", Operating Instructions.
  • Page 87 When Messages Are Displayed Message Cause Solution "Tray setg. do not match The printer driver settings are • Check that the printer driver spcfd siz&typ. Select new incorrect or the tray does not settings are correct, and then load tray or use sz&typ below." contain paper of the size or paper of the size selected in the type selected in the printer...

  • Page 88: Alert Messages (Printed On Error Logs And Reports)

    3. Troubleshooting Messages during Direct print from a memory storage device Message Causes Solutions "Unable to access the The memory device used For details about the recommended specified memory storage cannot be recognized. memory devices for the Direct printing device." function from memory storage devices, contact your service representative.
  • Page 89 When Messages Are Displayed Message Cause Solution "85: Error" The specified graphics • Check that the data is valid. library is unavailable. • Decrease the number of files sent to the printer or install the optional SDRAM module. For details about installing SDRAM module, see "Installing the SDRAM module", Operating Instructions.
  • Page 90 3. Troubleshooting Message Cause Solution "Classification Code is The classification code is not Select Optional for the classification incorrect." supported by the printer code. For details about how to specify driver. classification code settings, see "Registering Classification Codes", Operating Instructions. "Collate has been Collate was canceled.
  • Page 91 When Messages Are Displayed Message Cause Solution "Duplex has been Duplex printing was • Select the proper paper size for cancelled." canceled. the duplex function. For details about paper size, see p.31 "Supported Paper for Each Input Tray". • Change the setting for "Apply 2 sided"...
  • Page 92 3. Troubleshooting Message Cause Solution "Exceeded max. pages. The number of pages Reduce the number of pages to print. Collate is incomplete." exceeds the maximum number of sheets that can be used with Collate. "Exceeded max. number of While using the error job •...
  • Page 93 When Messages Are Displayed Message Cause Solution "HDD is full. (Auto)" The hard disk became full • Delete unneeded files stored in the while using the error job printer. store function to store • Reduce the data size of the Normal Print jobs as Hold Temporary Print file and/or the Print files.
  • Page 94 3. Troubleshooting Message Cause Solution "Insufficient Memory" A memory allocation error PCL 5/PostScript 3 occurred. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PCL 6 Select a lower resolution on the printer driver.
  • Page 95 When Messages Are Displayed Message Cause Solution "Print overrun." Images were discarded Select a lower resolution on the printer while printing. driver. For details about how to change the resolution setting, see the printer driver Help. "Printing privileges have not The PDF document you have Contact the owner of the document.
  • Page 96 3. Troubleshooting Message Cause Solution "Unauthorized Copy The [Enter User Text:] field PCL 6/PostScript 3 Prevention error occurred. on the [Unauthorized Copy On the printer driver's [Detailed Job cancelled." Prevention for Pattern Settings] tab, click [Effects] in Details] screen is blank. "Menu:".
  • Page 97 When Messages Are Displayed Messages during Direct print from a memory storage device Message Causes Solutions "99: Error" This data cannot be printed. Check that the data is valid. For details The specified data is either about the kinds of data supported by corrupt or not supported by the Direct printing function from the Direct printing function...

  • Page 98: Checking The Error Log

    3. Troubleshooting Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. • The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted.

  • Page 99: When You Cannot Print

    When You Cannot Print When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see p.25 "Turning On/Off the Power". Printing does not start. The cause is displayed on Check the error message or warning the screen of the control...
  • Page 100 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Turn off the microwave oven, mobile LAN (IEEE802.11g/b), phone, industrial machine, scientific when there is a microwave instrument, or medical instrument which oven, mobile phone, uses the same frequency range and industrial machine, scientific then try printing again.

  • Page 101: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Cause Solution [List / Test Print] is disabled. A mechanical error might Contact your service representative. have occurred. Printing does not start when The correct Communication • Turn the main power switch off using the extended wireless Mode is not set.

  • Page 102: Other Printing Problems

    3. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Causes Solutions The printed image is Settings for thick paper have PCL 5e smudged.
  • Page 103 Other Printing Problems Problem Causes Solutions The printed image is faded The paper is damp. Use paper that has been stored in the over the entire page. recommended temperature and humidity conditions. For details about the proper way to store paper, see p.47 "Paper Storage".
  • Page 104 3. Troubleshooting Problem Causes Solutions The image is too dark or too The correct paper type Check the paper loaded on the paper light. settings are not made. tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see p.31 "Paper Specification".
  • Page 105 Other Printing Problems Problem Causes Solutions Characters differ from the The loaded paper is Printing on recommended paper display. unsuitable. produces better resolution. For details about recommended paper, see p.31 "Paper Specification". Image position differs from The page layout settings are Check the page layout settings the display.
  • Page 106 3. Troubleshooting Problem Causes Solutions A solid line is printed as a Dither patterns do not match. PostScript 3 dashed line or appears Change the dithering settings on blurred. the printer driver. For details about the dithering settings, see the printer driver Help. PostScript 3 Fine lines are fuzzy with Super fine lines have been...
  • Page 107 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the upper exceeds the capacity of the limit markings on the side fences of the printer. paper tray, or the markings on the paper guides of the bypass tray.
  • Page 108 3. Troubleshooting Problem Cause Solution Printed paper becomes The paper is damp. Use paper that has been stored in the creased. recommended temperature and humidity conditions. For details about the proper way to store paper, see p.47 "Paper Storage". Printed paper becomes The paper is too thin.
  • Page 109 Other Printing Problems Problem Cause Solution The image on the back side Missing patches and • Do not install the printer in areas of duplex printing has smudges are caused by that are susceptible to low mottled blank patches or is moisture leaking from the temperature.
  • Page 110 3. Troubleshooting Problem Causes Solutions Images are printed in the The feed orientation you Set the printer's feed orientation and wrong orientation. selected and the feed the printer driver's feed orientation orientation selected in the accordingly. For details about the printer driver's option setup settings for the printer driver, see the might not be the same.
  • Page 111 Other Printing Problems Problem Causes Solutions Some characters are not The printer driver settings are PCL 5e printed or appear strange. not configured correctly. On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6 •...
  • Page 112 3. Troubleshooting Problem Causes Solutions PDF files do not print out/ PDF files are password- To print password-protected PDF files, cannot perform PDF direct protected. enter the password in [PDF Menu] in print. [Printer Features], or on Web Image Monitor. For details about printing PDF files, see "PDF Menu", Operating Instructions, or Web Image Monitor Help.
  • Page 113 Other Printing Problems Problem Causes Solutions Printing via wireless LAN is The number of jobs exceeds Reduce the number of jobs. slow. the capacity of the printer. Printing via wireless LAN is • A communication error • Move the printer farther away slow.

  • Page 114: Removing Jammed Paper

    3. Troubleshooting Removing Jammed Paper Remove the jammed paper by following the procedures stated in the animation that appears on the screen and the sticker or sheet inside the front cover. This section describes how to remove jammed paper if the procedure is not displayed on the screen. •...

  • Page 115: Locating Jammed Paper

    Removing Jammed Paper Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker or sheet inside the finisher or front cover. The letter displayed on the control panel indicates the location of the misfeed. CQT681 Press the key of the section from where you want to remove the jammed paper.

  • Page 116: When R1-R5 Is Displayed For The 1000-Sheet Finisher

    3. Troubleshooting • More than one misfeed may be indicated. When this happens, check all the areas indicated. • If there is no misfed paper in the first area you check, see the other areas that are indicated. When R1–R5 Is Displayed for the 1000-Sheet Finisher Remove misfed paper.

  • Page 117: When R1-R4 Is Displayed For The 3000-Sheet Finisher

    Removing Jammed Paper When R1–R4 Is Displayed for the 3000-sheet finisher finisher (left) Close the bridge unit cover (left). Return lever R3 and R1 to their original positions. Return lever R4 to its original position. Return lever R3 to finisher its original position.

  • Page 118: When R5 - R8 Is Displayed For The 3000-Sheet Finisher

    3. Troubleshooting When R5 - R8 Is Displayed for the 3000-sheet finisher finisher Return lever R3 to Return lever R6 to its original position. its original position. Return lever R5 to its original position. finisher CJH007...

  • Page 119: Removing Jammed Staples

    Removing Jammed Staples Removing Jammed Staples If a staple jam occurs, remove the jammed staple by following the procedures stated in the animation that appears on the screen. This section describes how to remove jammed staples when the procedure is not displayed on the screen.

  • Page 120: 1000-Sheet Finisher

    3. Troubleshooting 1000-Sheet Finisher Open the face plate face plate of the of the cartridge. cartridge CNC005...

  • Page 121: 3000-Sheet Finisher

    Removing Jammed Staples 3000-sheet Finisher of the CJH014...

  • Page 122: Removing Punch Waste

    3. Troubleshooting Removing Punch Waste If the punch receptacle is full, remove punch waste by following the procedures stated in the animation that appears on the screen. • While " Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. •...

  • Page 123: Replenishing And Replacing Consumables

    4. Replenishing and Replacing Consumables This section explains how to replenish consumables and staples when they run out. Adding Toner This section explains precautions when adding toner when it has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
  • Page 124 4. Replenishing and Replacing Consumables • If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary. • If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.
  • Page 125 Adding Toner • You can check the name of the required toner and the replacement procedure using the [ Add Toner] screen. • Press the [Check Status] key to check the contact number where you can order supplies. See p.71 "Checking Printer Status and Settings".

  • Page 126: Replacing Other Consumables

    4. Replenishing and Replacing Consumables Replacing Other Consumables Refer to the maintenance guide provided with the new items for the replacement. • The fusing unit becomes very hot. When installing a new fusing unit, turn off the printer and wait at least an hour after power off before replacing parts.

  • Page 127: Adding Staples

    Adding Staples Adding Staples • Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not. • Stapling failures or jams may occur if you use a staple cartridge other than that recommended. Replace the staple cartridge when the following message appears on the display.

  • Page 128: Trademarks

    4. Replenishing and Replacing Consumables Trademarks Adobe, Acrobat, PageMaker, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Citrix, Citrix Presentation Server and Citrix XenApp are either registered trademarks or trademarks of Citrix Systems, Inc.
  • Page 129 Trademarks ® ® Microsoft Windows Vista Home Basic ® ® Microsoft Windows Vista Enterprise • The product names of Windows 7 are as follows: ® ® Microsoft Windows 7 Home Premium ® ® Microsoft Windows 7 Professional ® ® Microsoft Windows 7 Ultimate ®...
  • Page 130 MEMO M132-8527...
  • Page 131 © 2012...
  • Page 132 M132-8527...

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