Back Up A Database - Mitel 3300 Technician's Handbook

3300 ICP Technician's Handbook

Back Up a Database

Tip: It is very important to maintain current database backups; backups
should be done on a regular basis.
Tip: Many of the following procedures assume that you have voice mail. If
you don't have voice mail, please disregard voice mail-related steps.
Tip: Voice mail messages cannot be backed up on the AX.
You need the following information and equipment to back up a database:
 Installation/Maintenance PC (see page 13)
 IP address of the Controller
 System Administration Tool username and password
During the first minute of the backup process, the voice mail system is not
accessible (Ring-No Answer). Voice mail will remain in Ring-No Answer
state until all voice mail users are disconnected from the system. Ensure
that no one is connected to voice mail before you begin your backup.
Verifying if Anyone is Connected to the Voice Mail System
Ensure that all PLIDs are "Not applicable" or "Idle" by using the following
maintenance commands in the System Administration Tool:
• stat 1 4 27
• stat 1 4 28
Time: The system takes 30 to 90 minutes to back up an average-sized
database (50-100 MB), and approximately 4 hours to back up a large voice
mail database (600 MB).
To back up the databases:
1. Click Maintenance and Diagnostics.
2. Click Backup.
3. Copy the identitydb.obj file to your PC (required for every user profile
on every PC used for backup and restore). Follow the instructions
displayed on the screen.
Tip: Do this only once per PC per user.
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