Mitel 3300 User Manual
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Mitel 3300 User Manual

Integrated communications platform
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VOICE MAIL USER GUIDE

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  • Page 1 VOICE MAIL USER GUIDE...
  • Page 2 Mitel and SX-200 are trademarks of Mitel Networks Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. 3300 ICP ICP Voice Mail User Guide Release 7.0 March 2006 ®,™ Trademark of MITEL Networks Corporation ©...

  • Page 3: Quick Reference Sheet

    Your Secondary Mailbox Number*: _________________________ Your Default Passcode:__________________________________ (* Users on Resilient 3300 ICP systems are provided with two mailboxes, each with a unique mailbox number. The additional mailbox ensures that you always have access to your voice mail. Use the secondary number only when your primary mailbox is inaccessible, as indicated by the flashing indicator on your telephone's display.

  • Page 5: Table Of Contents

    Quick Reference Sheet ............3 Introduction.
  • Page 6 Voice Mail User Guide...

  • Page 7: Introduction

    ® The Mitel 3300 Integrated Communications Platform (ICP) features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode.

  • Page 8: Where To Get Help

    • the Administrator’s name and number Tip: Users on Resilient 3300 ICP systems are provided with two mailboxes, each with a unique mailbox number. The additional mailbox ensures that you always have access to your voice mail. Use the secondary number only when your primary mailbox is inaccessible (as indicated by the flashing indicator on your telephone's display).

  • Page 9: Accessing The Voice Mail System

    Accessing the Voice Mail System Calling the Voice Mail System for the First Time 1. Lift the handset (or use handsfree dialing). 2. Dial the Message Center extension. The system prompts you for your passcode. 3. Enter your default passcode. 4.

  • Page 10: Calling For Messages

    Voice Mail User Guide After you have entered the number, the system reads it back to you. Press the number, to review it, or 15. You have now successfully set up your mailbox, and can send and listen to messages. Calling for Messages With the Message Light On 1.

  • Page 11: Using The Voice Mail System

    Using the Voice Mail System This section describes the options available in the voice mail system. After you call the system and access your mailbox, choose from the menus and options shown below. Tip: After playing or sending messages, the system may return you to a previous menu with different options than the menu you were just using.

  • Page 12: Playing Your Messages

    Voice Mail User Guide Playing Your Messages Press to play your messages. After listening to a message, choose an option from the “Play” menu. You can also use these options while listening to a voice message. Play Again Repeat the message just played Answer Send a response to the person who sent the message Give Send the message to another mailbox or forward to an e-mail address Keep Save this message and play the next (if any)

  • Page 13: User Options

    After recording your message, you can choose an option from the “Send” menu: Review Listen to the message you just recorded Discard Replace the recorded message with a new one Append Add to your recorded message Message Addressing Options Provides the following message addressing options: Confidential Prevent the receiver(s) of your message from forwarding it Receipt Request notification that your message has been heard Urgent Place this message first in the destination mailbox(es)

  • Page 14: Quick Messaging

    Voice Mail User Guide Personal Contacts Program alternate numbers where callers can contact you instead of leaving a message. See “Personal Contacts” on page 21 for more information. Forward to E-mail Enable or disable the forward voice mail to e-mail feature. See “Forward to E-mail”...

  • Page 15: Name Dialing

    To call another extension when you are logged in your personal mailbox: 1. Press to transfer to the Auto Attendant. 2. Dial the extension you want to reach. If Name Dialing is enabled on the system, you can use the keypad to spell the name of the party you want to reach. Name Dialing When enabled, the Name Dialing feature allows you to reach a mailbox user from the Auto Attendant by dialing the user's name on the keypad.

  • Page 16: Checking More Than One Mailbox

    Voice Mail User Guide Checking More Than One Mailbox To check more than one mailbox during a single call to the system: 1. Check messages in the first mailbox as you normally do (see “Calling for Messages” on page 10). 2.

  • Page 17: Distribution Lists

    To set Message Notification: Follow the procedure below to set your Message Notification options. At any time, you can press to skip to the next option, or 1. Call the voice mail system and access your mailbox. 2. Press for User Options. 3.
  • Page 18 Voice Mail User Guide 6. Enter a destination mailbox number using the keypad. The system reads back the name or number of the mailbox user. If you normally use a dialing prefix to call the mailbox user, enter that prefix before the mailbox number. 7.

  • Page 19: Mailbox Greetings

    Mailbox Greetings Using Mailbox Greetings Effectively There are two types of mailbox greetings: “permanent” and “temporary”. You record the permanent greeting when you access your mailbox the first time. Temporary greetings override the permanent greeting for the specified duration. If there is no temporary greeting, callers accessing your mailbox will hear the permanent greeting.
  • Page 20 Voice Mail User Guide To change a permanent greeting: Tip: You create your initial permanent greeting when you first access your mailbox to set your passcode, record your name, and record your permanent greeting. 1. Call the voice mail system and access your mailbox. 2.

  • Page 21: Personal Contacts

    Personal Contacts Personal Contacts allow you to store alternate numbers where callers can contact you instead of leaving a message. Callers are prompted in the greeting to press a key to have their call transferred to the alternate number—they are never told the number. You can program up to ten (10) Personal Contacts, assigning a Personal Contact key (0–9) to each number.

  • Page 22: Forward To E-Mail

    Voice Mail User Guide 7. Press when you are done. 8. Update your greeting to include the prompts for the new numbers that you assigned. Tip: If you program an invalid number, callers will be forwarded to the Auto Attendant when choosing that personal contact.
  • Page 23 3. Enter the destination e-mail address. 4. To automatically forward all voice messages, set “Messages Forwarded” to “Always”. 5. If you want messages to be automatically deleted after you forward them, set “Delete after Forwarding” to “Yes”. Tip: When “Delete After Forwarding” is disabled, your telephone’s message waiting lamp indicator continues to flash even after the message is forwarded to e-mail.
  • Page 24 Voice Mail User Guide...

  • Page 25: Helpful Hints

    Helpful Hints 24 Hour Touch-Tone Accessibility The voice mail system functions 24 hours a day, 7 days a week. All you need is a touch-tone telephone to check messages anytime, from any location. Listening to Messages The “Pause”, “Rewind”, and “Fast Forward” options in the “Play” menu apply only while you are listening to a message.

  • Page 26: Type Ahead

    Voice Mail User Guide Type Ahead You don’t need to listen to all menu prompts before pressing a key selection; the prompts are only for your convenience. If you know which keys to use, type ahead and move through the system as fast as you wish.

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