Detecting Device Moves; Viewing Device Connectivity Logs - Mitel 3300 Technician's Handbook

3300 ICP Technician's Handbook

Detecting Device Moves

 Monitor the Device Connectivity - Moved form to identify devices that
have moved. The monitoring schedule depends on how often you
suspect devices may be moved, and the corporate emphasis on
accurate Customer Emergency Services ID (CESID) information.
 In a resilient environment, it is usually sufficient to address a device
move when it is detected on the Primary controller. If a device is
moved while the primary controller is down, the move will be detected
when the device comes back under the control of the primary.
 When you change a CESID Assignment for a phone DN in a Hot
Desking environment based on a device move detection, the Mobile
DN (Hot Desk) user should log out and log back in.
 When the Device Connectivity - Moved form indicates a device move
has occurred in a resilient environment, you should update the CESID
Assignment through OPS Manager's Moves, Adds, and Changes so
that the CESID change is propagated to all controllers.
 The device move detection feature requires that the sets have the
Release 5.0 or later firmware. You can update the firmware in three
ways: issue the LOAD IP DEVICE 1 to 700 command; power down
the sets; or by a loss of connectivity with the 3300 ICP for 10 minutes
or more.
 In a case where the primary 3300 ICP is Release 5.0 or later and the
secondary is Release 4.x, a device move will not be detected if it
occurs while the set has failed over to the secondary. The move will be
detected when the device comes back under the control of the primary
3300 ICP with Release 5.0 or later software.

Viewing Device Connectivity Logs

To view device connectivity logs:
1. Click All Maintenance Logs.
2. Select Source in the Go to drop-down list.
3. Type device move detection in the value field.
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