Mitel 3300 Technician's Handbook
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Mitel 3300 Technician's Handbook

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TECHNICIAN'S HANDBOOK
Release 3.3

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  • Page 1 TECHNICIAN’S HANDBOOK Release 3.3...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    About the 3300 ICP ........
  • Page 4 Installing the Controller Hardware ......15 About the 3300 Controller ......15 Install the Controller Hard Drive .
  • Page 5 About This Chapter........85 Upgrading a 3300 ICP ....... . . 86 Before You Begin .
  • Page 6 Add User Capacity ....... . . 94 Upgrading 3300 ICP Software ......95 Before you begin .
  • Page 7 Table of Contents Chapter 4 : Programming About This Chapter........131 Programming the System.
  • Page 8 Technician’s Handbook Troubleshooting Phones and Peripherals ....182 Troubleshooting Phone Connection Problems ....182 Troubleshooting Phone Audio Quality .
  • Page 9 Table of Contents READDATETIME........210 REMOVE ........210 RESOURCE.
  • Page 10 Technician’s Handbook Appendix C : Installation Planner About This Appendix ....... . 234 Installation Planner .
  • Page 11 Table of Contents Appendix E : Status LEDs About This Appendix ....... . 254 Controller LEDs.
  • Page 12 Technician’s Handbook...

  • Page 13: List Of Figures

    List of Figures Figure 1. Example of a 3300 ICP System ....5 Figure 2. Slots Location for 100-User System ... . . 15 Figure 3.
  • Page 14 Technician’s Handbook Figure 30. BRI NSU ....... . 243 Figure 31. Universal ASU ......244 Figure 32.
  • Page 15 Table 26. Peripheral Unit Programming Settings ... 79 Table 27. 3300 Upgrade Options ..... . . 86...
  • Page 16 Technician’s Handbook Table 28. 3300 Controller Versions ..... 87 Table 29. Voice Mail Upgrade Preconditions....89 Table 30.
  • Page 17 Table 59. Set Programming Settings ....236 Table 60. 3300 Controller Versions ....241 Table 61.
  • Page 18 Technician’s Handbook xviii...

  • Page 19: Chapter 1 Introduction

    Chapter 1 Introduction...
  • Page 20 Technician’s Handbook...

  • Page 21: About This Handbook

    The 3300 ICP Technician’s Handbook provides instructions on installing, upgrading, maintaining and troubleshooting the Mitel Networks™ 3300 Integrated Communications Platform (ICP). Audience This handbook is aimed for certified 3300 ICP technicians. Contents This handbook is organized as follows: • Chapter 1: Introduction •...

  • Page 22: Symbols Used In This Handbook

    CAUTION: Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock. See the 3300 Safety Instructions on Mitel Online for complete safety information. Note: The ground symbol within a circle identifies the terminal to be connected to an external protective conductor.

  • Page 23: About The 3300 Icp

    Figure 1 below shows an example of a 3300 ICP system made up of a Controller, an Analog Services Unit (ASU) and Universal Network Services Unit (NSU).

  • Page 24: Software Tools

    It also enables databases from legacy SX-2000 Light, SX-2000 MicroLight systems, 3200 ICP systems, and 3800 WAG systems to migrate to the 3300 ICP through a database conversion and restoration utility. •...

  • Page 25: Additional Documentation

    • Field Change Instructions (FCI): describes software changes, bug fixes, outstanding issues and hardware compatibility considerations for each software release. The FCI is also included on the 3300 ICP software CD-ROM. • Technical Service Bulletins (TSBs) and Technical Information Bulletins (TIBs): issued by Mitel...

  • Page 26: Getting 3300 Icp Documentation

    In the software application (System Administration Tool, IMAT, etc.), click the Help link or button to access the tool’s Online Help. Access Mitel Online You must be a registered user to access Mitel Note: Online. 1. From a web browser, go to www.mitel.com.

  • Page 27: Get User And Installation Guides On Mitel Online

    Introduction Get User and Installation Guides on Mitel Online 1. Access Mitel Online. 2. Move your cursor on Downloads (left side of screen), and select Product Documentation. 3. Click on Installation Guides (for Installation Guides) or User Guides (for other documents).

  • Page 28: Contacting Mitel

    Mitel Network. You can reach the Repairs Department at 1-888-222-6483. Contact Technical Support Please contact Mitel Technical Support if you require technical assistance. IMPORTANT: Before calling Mitel Technical Support, please go through the applicable section(s) of the Troubleshooting chapter (page 137).
  • Page 29 Chapter 2 Installation...
  • Page 30 Technician’s Handbook...

  • Page 31: About This Chapter

    This chapter contains instructions on installing a 3300 ICP. For information on upgrading and replacing the 3300 ICP equipment, see Chapter 3 on page 83. Note: Before installing a 3300 ICP, always read the Field Change Instructions (FCI) for the software you are describes software changes, bug installing.

  • Page 32: Installing The Controller

    Technician’s Handbook Installing the Controller This section contains detailed instructions on installing and configuring the 3300 ICP Controller. Overview Installing the Controller Hardware (page 15): 1. Install the Controller Hard Drive (page 17). 2. Install the System ID Module (page 18).

  • Page 33: The Maintenance Pc

    The Maintenance PC is used to program and troubleshoot the 3300 Controller and Service Units, as well as the phones and peripherals connected to the 3300 ICP. You can use a desktop computer or a laptop as Maintenance PC. The Maintenance PC must meet the following requirements: •...

  • Page 34: Figure 3. Slots Location For 250- And 700-User Systems

    DSP) Figure 3. Slots Location for 250- and 700-User Systems Controller Part Numbers Table 1 below shows the part numbers for the various versions of Controllers you may encounter: Table 1. 3300 Controller Versions Speed 100-User 250-User 700-User 133 MHz...

  • Page 35: Install The Controller Hard Drive

    Installation Install the Controller Hard Drive Power Cable Ribbon Cable Figure 4. Installing the Controller Hard Drive 1. Remove the Controller from its packaging. 2. Remove the Hard Drive from its packaging. 3. Locate the Hard Drive ribbon cable and power cable in the Controller hard drive enclosure (see Figure 4 above).

  • Page 36: Install The System Id Module

    Technician’s Handbook Install the System ID Module 1. Remove the System ID Module from its packaging. 2. Remove the bottom cover of the Controller (see “Removing/Installing the Controller Cover” on page 110). 3. Remove the protective cover from the System ID Module’s connector.

  • Page 37: Install The Dsp Module(S)

    Installation Install the DSP Module(s) Perform this step if the system needs compression channels and/or 30 voice mail ports (see Appendix F on page 271 for the part numbers of the DSP Modules): • For 30 voice mail ports, add one (1) DSP Module (does not apply to 700-user Controller).

  • Page 38: Connect The Maintenance Pc To The Controller

    Technician’s Handbook Connect the Maintenance PC to the Controller 1. Connect an RS-232 straight DTE serial cable between the Controller’s Maintenance port and the PC’s serial port. 2. Program the PC’s serial port (from the communication program) with the following settings: Table 3.

  • Page 39: Verify The Connections

    Installation Verify the Connections Perform the steps below to verify the connections between the Maintenance PC and the Controller. 1. To verify the serial connection: a. In the VT-100 emulator, press RETURN. b. If the serial connection is installed and programmed properly, a right-pointing arrow (→) is displayed when you press ENTER.
  • Page 40 Note: In the Configuration Options section, we recommend that you enable Networking Option and Mitai/Tapi Computer Integration. 6. Enter the Mitel Options Password (MOP) in the Password field, then click the Save button. Time: The Save procedure takes a minute or so.

  • Page 41: Connecting The Controller To The Network

    Installation Connecting the Controller to the Network This section assumes that the network is already set up, and that there is a serial connection between the Maintenance PC and the Controller (see “Connect the Maintenance PC to the Controller” on page 20). Overview 1.

  • Page 42: Table 5. Vxworks Settings

    IP address of PC. Used for software upgrades. gateway inet (g) IP address of the end user’s default gateway for the 3300 ICP (must be outside the DHCP range). user (u) ftp password (ftp) flags (f) Fixed IP address (0x40 used on E2T for DHCP).

  • Page 43: Program The Controller Dhcp Settings

    Installation Next: Go to “Program the Controller DHCP settings.” below. Program the Controller DHCP settings. 1. On the PC, go to ESM and open the System Administration Tool. 2. In the System Administration section, open the DHCP folder. 3. In the DHCP Subnet form, enter the subnet name, IP address and bit mask.

  • Page 44: Table 7. Ip Address Range (Scope) Programming

    Cannot be modified once form is saved. 6. In the DHCP Options form, program the options listed in Table 8 below for the scope you just programmed. Table 8. Mitel DHCP Options Option ID Value Notes/Example Usually the Controller IP 168.192.1.2...

  • Page 45: Verify The Operation Of The Controller

    Installation 7. In the DHCP Server form, enable the Controller’s internal DHCP server. Next: Go to “Verify the Operation of the Controller” below. Verify the Operation of the Controller This procedure verifies that the Controller is operating correctly before connecting it to the network. 1.

  • Page 46: Configure The Layer 2 Switch

    Technician’s Handbook Configure the Layer 2 switch The 3300 ICP requires a Layer 2 switch between its Controller and the network. 1. Connect an Ethernet cable between the Layer 2 switch on your network and the leftmost available Ethernet port on the 3300 Controller.

  • Page 47: Installing Service Units

    3300 ICP. Overview Install the Service Units required for your system. See the appropriate sections for details. • Installing 3300 Network Service Units (page 29) • Installing 3300 Analog Service Units (page 44) • Installing Peripheral Units (page 48) •...

  • Page 48: Install An Nsu

    Technician’s Handbook Install an NSU The steps below apply to all NSUs, except the BRI NSU. See “Install a BRI NSU” on page 34 for information on installing a BRI NSU. 1. Mount and secure the NSU in the desired location. 2.
  • Page 49 Installation 7. Connect power to the NSU. Note: The unit will be in an abnormal operation mode until all the programming is complete. 8. Using ESM, program the NSU settings on the Controller: a. Program the Network Services Unit Configuration form (System Configuration section, Units/Modules folder).

  • Page 50: Table 9. Nsu L0/L1 Dip Switch Settings

    Technician’s Handbook Table 9. NSU L0/L1 DIP Switch Settings Function Settings Notes Switch Down: Ground Tx Ground Set to up. Up: Floating Down: Ground Rx Ground Set to up. Up: Floating E1 Twisted Pair Down: Enabled 120 ohm cable selector impedance Up: Disabled (RJ-45, PRI)

  • Page 51: Table 11. Cim Connector Pinout (Controller, Nsu & Asu)

    Installation Table 11. CIM Connector Pinout (Controller, NSU & ASU) Signal Signal Not used Not used Not used Not used Table 12. NSU Trunk Type Programming Information Link Descriptor MSDN Trunk Circuit Protocol (Integrated Access) Descriptor Type Universal T1 Universal T1/E1 PRI/QSIG ISDN Node T1/E1 Universal E1...

  • Page 52: Install A Bri Nsu

    NSU L0/L1 ports (Table 9 and Table 10 on page 32). Note: A Category 5 connection from the 3300 BRI NSU E1 port to a 3300 Universal NSU that is running E1 DPNSS. E1 connections as TX and RX pairs in RJ-45.

  • Page 53: Imat

    Installation Next: Install any other required Service Unit (see “Overview” on page 29). If all the Service Units are installed, go to “Installing Phones and Peripherals” on page 80. Table 14. BRI Connector Pinout (Amphenol 25-pin) Signal Signal Signal IMAT The ISDN Maintenance and Administration Tool (IMAT) is a software tool used to program the PRI/QSIG variant Universal NSU and the R2 NSU.
  • Page 54 Technician’s Handbook To Install IMAT 1. Close all the applications running on the Maintenance 2. Insert the 3300 ICP software CD-ROM in the CD drive. 3. Open the Tools folder, then the Disk 1 folder. 4. Double click the Setup.exe file. The installation program starts.

  • Page 55: Table 15. Direct Connection Driver Settings For Windows

    Installation 9. Click Next to select the NT Direct Connection. 10. Select COM 1 or COM 2, and then click Next. 11. Click Finish. 12. In the Modem Properties window, select NT Direct Connection, then click Properties. 13. Set the following parameters: Table 15.
  • Page 56 Technician’s Handbook Create a Dial-Up Network Connection on Windows 95/98 Typically, you will want to follow this procedure twice to create two Dial-up Networking connections, one for on-site direct access, and one for remote modem access. 16. Click the Start button, select Programs, Accessories, then Dial-Up Connections.
  • Page 57 Network and Enable software compression. 26. Make sure that only TCP/IP is selected in the Allowed network protocols field. 27. Select the Scripting tab and enter: • for a 3300 Universal NSU: c:\program files\mitel\ Imat\pridun.scp. • for an R2 NSU: c:\program files\mitel\Imat \r2dun.scp.
  • Page 58 By default, Windows does not support a direct cable connection. You must add a device driver. Windows takes the information from a Mitel file and creates the driver called NT Direct Connection. 1. Click the Start button, select Settings, then Control Panel.
  • Page 59 Installation 12. From the Port speed drop-down list select 38400, and then from the Flow control list select None. 13. Select the Advanced tab. From the drop-down menus, set the fields as follows: • Data bits: 8 • Parity: none •...
  • Page 60 25. For the Logon procedure, select Use logon script, and then click Browse. Select the appropriate script (see below), click OK, then Next. • for PRI/QSIG: c:\program files\mitel\Imat\ pridun.scp. • for R2: c:\program files\mitel\Imat\r2dun.scp. 26. In the Internet account logon information box, leave the username and password fields blank and then click Next.
  • Page 61 Installation 33. Click OK until you exit the windows. To Start IMAT 1. Start IMAT (ignore any message about username configuration error). 2. In the File menu, select Connect to Remote Site. 3. In the Dial-Up Entry box, select the connection name you entered when creating the dial-up network connection.

  • Page 62: Installing 3300 Analog Service Units

    CIM port on the ASU and a free CIM port on the Controller (see Table 11 on page 33). Note: The 3300 Universal ASU can be located up to 30 meters (98.4 feet) away from the 3300 Controller. The...
  • Page 63 Installation 6. Using ESM, program the ASU settings on the Controller. See the System Administrator Tool Online Help for more information. a. Program the Analog Services Unit Configuration form (System Configuration section, Units/Modules folder). See the Online Help for more information. Note: See Appendix D on page 237 for the location of the Controller Modules, ports and cabinets.

  • Page 64: Table 16. Asu 25-Pair D-Type Connector Pinout

    Technician’s Handbook Table 16. ASU 25-Pair D-Type Connector Pinout Color Code Universal ASU 26/1 W/BL, BL/W ONS Ring/Tip 1 ONS Ring/Tip 1 27/2 W/O, O/W ONS Ring/Tip 2 ONS Ring/Tip 2 28/3 W/G, G/W ONS Ring/Tip 3 ONS Ring/Tip 3 29/4 W/BR, BR/W ONS Ring/Tip 4...

  • Page 65: Table 17. Universal Asu Music On Hold Connector Pinout

    Installation Table 17. Universal ASU Music on Hold Connector Pinout Signal Virtual Circuit 1/2 Tip/Ring 1 n 1 4 1 3/6 Tip/Ring 2 n 1 4 2 4/5 Tip/Ring 3 n 1 4 3 7/8 Tip/Ring 4 n 1 4 4 a.

  • Page 66: Installing Peripheral Units

    Technician’s Handbook Installing Peripheral Units Overview 1. Unpack, position, and ground the Peripheral Unit (page 48). 2. Connect the fiber cable to the node (page 49). 3. Install the power converter (page 50). 4. Install the Peripheral Interface cards (page 51). 5.

  • Page 67: Connect The Fiber Cable To The Node

    Installation 5. Connect an external ground to the ground terminal on the rear panel of the peripheral cabinet. Refer to the Safety Instructions for detailed grounding requirements. Next: Go to “Connect the fiber cable to the node” below. Connect the fiber cable to the node The fiber optic cable connects the FIM in the Controller to the FIM in the Peripheral Unit.

  • Page 68: Install The Power Converter

    Technician’s Handbook Install the power converter WARNING:Danger to personnel and/or equipment damage could result if the cabinet is not powered off during installation of the AC power converter. 1. At the rear of the cabinet, remove the two screws that fasten the internal AC power cord access cover plate to the backplane, and remove the cover plate (see Figure 6 below).

  • Page 69: Install The Peripheral Interface Cards

    Installation 4. Install the power converter: • Slide the power converter into position (slots 13-15). • Move the card latches to the vertical position to secure the power converter. 5. Plug the internal AC power cord from the power distribution unit (PDU) into the power converter through the access cutout in the backplane.

  • Page 70: Cable The Node To The Mdf

    Technician’s Handbook Cable the node to the MDF Cable the lines and trunks from the Peripheral Unit to the Main Distribution Frame (MDF) by using the Peripheral Interface Cabling Tables (see “Peripheral Unit Cabling” on page 54). Next: Power up the Peripheral Unit, then install any other required Service Unit (see “Overview”...
  • Page 71 Installation system to cross-connect field cables and cross-connect field hardware) is not supplied by MITEL. Therefore, the type of equipment used and the layout of the cross-connect field cables is at the discretion of the installation company. Installation information for such equipment must be obtained from the equipment manufacturer.

  • Page 72: Figure 8. Peripheral Unit Backplane Wiring

    Technician’s Handbook Figure 8. Peripheral Unit Backplane Wiring Peripheral Unit Cabling Use the appropriate tables to cable the Peripheral Unit card connectors to the main distribution frame. ® Note: When cabling the SX-2000 MICRO LIGHT node connectors, use the cabling tables that correspond to the Peripheral Interface card slot in the node.
  • Page 73 Installation Table 19 (page 56), Table 20 (page 57) and Table 21 (page 58) show the pinout signals of the interface cards as they appear on J1 through J8. The following abbreviations are used in the tables: • ONS L C: ONS line card and ONS CLASS/CLIP line card •...

  • Page 74: Table 19. Card Slots 1, 4, 7 And 10 Connections To Cross

    Technician’s Handbook Table 19. Card Slots 1, 4, 7 and 10 Connections to Cross-Connect Field Peripheral Color LS/GS E&M DID/LT DID/2 Backplane Code Trunk Trunk Trunk Trunk Plugs W/BL BL/W 1MWB 1T(MR) 1MWA 1R(MR) P1 (slot 1) W/BR 2MWB 2T(MR) P3 (slot 4) BR/W 2MWA 2R(MR)

  • Page 75: Table 20. Card Slots 2, 5, 8 And 11 Connections To Cross

    Installation Table 20. Card Slots 2, 5, 8 and 11 Connections to Cross-Connect Field Peripheral Color LS/GS E&M DID/LT DID/2 Backplane Code Trunk Trunk Trunk Trunk Plugs R/BR BR/R 1MWB 1T(MR) 1MWA 1R(MR) BK/BL P1 (slot 2) BL/BK BK/O 2MWB 2T(MR) P3 (slot 5) O/BK 2MWA 2R(MR)

  • Page 76: Table 21. Card Slots 3, 6, 9 And 12 Connections To Cross

    Technician’s Handbook Table 21. Card Slots 3, 6, 9 and 12 Connections to Cross-Connect Field Peripheral Color LS/GS E&M DID/LT DID/2 Backplane Code Trunk Trunk Trunk Trunk Plugs 1MWB 1T(MR) 1MWA 1R(MR) Y/BR BR/Y P1 (slot 3) 2MWB 2T(MR) 2MWA 2R(MR) P3 (slot 6) V/BL BL/V...

  • Page 77: Program The Peripheral Unit

    Installation Program the Peripheral Unit 1. Power up the Peripheral Unit. Note: The unit will be in an abnormal operation mode until all the programming is complete. 2. Using ESM, program the Peripheral Unit settings on the Controller. a. Program the forms in the Peripheral/DSU Unit folder (System Configuration section, Units/Modules folder).

  • Page 78: Installing Superset Hubs

    Technician’s Handbook Installing SUPERSET HUBs Overview There are two basics steps in installing a SUPERSET HUB: • Install the Peripheral Slot FIM Carrier (page 60) • Install the SUPERSET Hub (page 61) Note: When installing the SUPERSET HUB in an enclosed rack, you must provide adequate ventilation to ensure that the maximum ambient temperature inside the rack does not exceed 40ºC (104ºF).

  • Page 79: Install The Superset Hub

    Installation 3. Remove the Peripheral Cabinet front and rear panels. 4. Slide the Peripheral Slot FIM Carrier partway into the first available slot from the right. 5. Remove the black plastic dust caps from the fiber optic cable connectors and from the connector ferrules on the faceplate of the FIM.
  • Page 80 Technician’s Handbook • Use # 12 screws that are at least 0.8 cm (1.5 in.) long, and ensure that the screws are not fully tightened so that the unit may be easily removed (without the use of a tool) for servicing. 3.

  • Page 81: Installing Digital Service Units

    Installation Installing Digital Service Units Overview WARNING: Do not apply power to the equipment at any time during equipment installation. 1. Unpack, position, and ground the DSU Node (page 63). 2. Connect the fiber cable to the DSU (page 64). 3.

  • Page 82: Connect The Fiber Cable To The Dsu

    Next: Go to “Connect the fiber cable to the DSU” below. Connect the fiber cable to the DSU The fiber optic cable connects the FIMs in the 3300 Controller to the FIMs in the DSU node. 1. Review the guidelines for handling fiber optic cable (see Appendix E on page 253).

  • Page 83: Install A Dsu Card

    Installation Install a DSU card CAUTION: To prevent static damage to electrical components, ensure that the system is grounded before you install a card. Whenever you handle cir- cuit cards, wear an anti-static strap. • Before installing a BRI Card, see “Install the BRI Card”...

  • Page 84: Install The Interface Assembly On Cards

    Technician’s Handbook Install the interface assembly on cards The Interface Assembly attaches to the following cards: • BRI Interface Assembly card (see “Install the BRI Card” on page 67). • DS1/T1 Formatter II cards (see “To Install the DS1 interface assembly and cabling” on page 70). •...

  • Page 85: Install The Bri Card

    A computer is available for use as maintenance PC. BRI Card Installation Overview Install the BRI card as follows: 1. Using ESM, program the customer data in the 3300 ICP. 2. Install the BRI interface assembly (see “Install the interface assembly on cards” on page 66).

  • Page 86: Figure 9. Installing The Bri Interface Assembly

    Technician’s Handbook Figure 9. installing the BRI Interface Assembly To connect the terminal equipment to the BRI card: 1. Using a BNC to BNC cable, connect the Rx port on the BRI interface assembly to the Tx port on the CEPT interface assembly.

  • Page 87: Install The Formatter Cards (Cept, Ds1)

    Installation Figure 10. Connecting the Terminal Equipment to the BRI Card Install the Formatter Cards (CEPT, DS1) The CEPT DS1/T1 Formatter cards are installed in any empty DSU slot. The DSU cabinet supplies the power for the card and provides a message interface back to the control cabinet through the FIM interface and the fiber optic cable.
  • Page 88 Technician’s Handbook 3. Install the Formatter Card (“Install a DSU card” on page 65). 4. Test the Formatter Card (see “To Test a Formatter Card” on page 73). Next: Go back to “Install a DSU card” on page 65”. To Install the DS1 interface assembly and cabling If you install a DS1 Card, you must also install the appropriate DS1 Interface Assembly and connect the external cables.

  • Page 89: Table 23. Ds1 Db-15 Connector Pinout

    Installation 7. Connect the 22 AWG (22 IWG) shielded twisted pair cables from the external network to the connectors (DB-15, RJ-45 or co-axial) on the DS1 Interface Assembly (see Table 23 and Table 24 below). Table 23. DS1 DB-15 Connector Pinout Color Code Description W/O, O/W...
  • Page 90 Technician’s Handbook To Install the CEPT interface assembly and cabling This procedure provides instructions on installing a CEPT Interface Assembly or a CEPT Interface Assembly II and Cables: If you install a CEPT Formatter card, you must also install a CEPT Interface Assembly and connect the cables. The CEPT Interface Assembly provides four filtered BNC connectors for the external cables required by one CEPT Formatter card.

  • Page 91: Install The Pri

    PRI Installation Overview Install the PRI card in the following sequence: 1. In ESM, program the customer data in the 3300 ICP. 2. Configure the card for Line Side or Trunk Side termination (“To configure the R2 card for Line Side...
  • Page 92 Technician’s Handbook 3. Install the interface assembly (see “Install the interface assembly on cards” on page 66). 4. Install the PRI card (see “Install a DSU card” on page 65). 5. Configure the IMAT database. 6. Connect the IMAT PC to the PRI card (see “IMAT” on page 35).

  • Page 93: Install The Peripheral Resource Card

    Installation To Install for PRI QSIG To install and configure the PRI Card in the DSU as a PRI/QSIG variant, see “Installing 3300 Network Service Units” on page 29, and follow the steps for installing as a PRI/QSIG variant. These are the steps that are required for installation and programming: 1.

  • Page 94: Install The R2 Card

    FIM interface and the fiber optic cable. The following section describes how to install the R2 card and R2 interface assembly. You will need to program the R2 card into the 3300 ICP database to allocate links and trunks.
  • Page 95 Installation R2 Card Installation Overview Install the R2 card in the following sequence: 1. In ESM, program the customer data in the 3300 ICP. 2. Configure the card for Line Side or Trunk Side termination (see below). 3. Install the interface assembly (see “Install the interface assembly on cards”...

  • Page 96: Figure 12. Setting R2 Card Termination Impedance

    Technician’s Handbook Figure 12. Setting R2 Card Termination Impedance To connect the R2 card to the network: 1. Unpack and inspect the R2 coaxial cables. 2. Plug the R2 cable into the R2 port. 3. Plug the R2 cable into the network terminating equipment.

  • Page 97: Program The Dsu

    Installation Table 25. R2 Card RJ-45 Connector Pinout Function 1, 2 4, 5 Program the DSU 1. Power up the DSU. Note: The unit will be in an abnormal operation mode until all the programming is complete. 2. Using ESM, program the DSU settings on the Controller.

  • Page 98: Installing Phones And Peripherals

    Installing Phones and Peripherals This section contains information on installing telephone sets, consoles, and other peripherals. The 3300 ICP supports a number of IP, DNI, analog and wireless phones, as well as conference units, programmable key modules and operator consoles.

  • Page 99: Saving The Settings

    2. From ESM, perform a DBMS save (DBMS Save maintenance command). See the System Administration Tool Online Help for more information. 3. Reboot the 3300 by pressing the Reset button on the front of the Controller. The installation is now complete. Verify that the system is operating correctly by performing a Healthy Check (see “Healthy System Checklist”...
  • Page 100 Technician’s Handbook...

  • Page 101: Chapter 3 Upgrade And Frus

    Chapter 3 Upgrade and FRUs...
  • Page 102 Technician’s Handbook...

  • Page 103: About This Chapter

    About This Chapter This chapter contains instructions on upgrading a 3300 ICP system, and on replacing Field Replaceable Units. For information on installing the 3300 ICP, see Chapter 2: "Installation" on page 11. Before installing a 3300 ICP, always read the...

  • Page 104: Upgrading A 3300 Icp

    √ √ √ Software (page 95) a. Requires 3300 ICP software version 3.2 or higher. b. Upgrading to 64 compression channels requires a 300 MHz Controller. c. If you are upgrading from version 3.0, you must first upgrade to version 3.2.

  • Page 105: About The 3300 Controller

    DSP) Figure 14. Slots Location for 250- and 700-User Systems Controller Part Numbers Table 28 below shows the part numbers for the various versions of Controllers you may encounter: Table 28. 3300 Controller Versions Speed 100-User 250-User 700-User 133 MHz...

  • Page 106: Upgrading To A 300 Mhz Controller

    Technician’s Handbook Upgrading to a 300 MHz Controller If you have a 133 MHz Controller, you can replace it by a 300 MHz Controller (installing 64 compression channels requires a 300 MHz Controller). See Table 28 above for a list of part numbers Note: for the 133 and 300 MHZ Controllers.

  • Page 107: Upgrading To 30 Voice Mail Ports

    Upgrade and FRUs Upgrading to 30 Voice Mail Ports You can increase your system capacity from 20 to 30 voice mail ports (100- or 250-user systems) by adding a DSP Module (21161-based) in the Controller. The 700-user Controller does not need an Note: additional DSP Module to upgrade from 20 to 30 voice mail ports.

  • Page 108: Program The Additional Voice Mail Ports

    Module(s)” on page 19). See Table 30 below for installation location. Table 30. Installing a DSP Module for Voice Mail Ports 100-User 250-User System System Slot 3 Slot 7 a. See “About 3300 Controller” on page 87 for the location of the slots.

  • Page 109: Adding Compression Channels

    Upgrade and FRUs 4. Replace the Controller cover (see “Removing/Installing the Controller Cover” on page 110). 5. Reconnect the cables to the Controller. 6. Power up the Controller. Adding Compression Channels You can add up to 64 compression channels to any system, by adding one or two DSP Modules (21161 based) in the Controller.

  • Page 110: Before You Begin

    (21061/ (21061/ 21161-based). 21161-based). a. See “About the 3300 Controller” on page 87 for the location of the slots. Add Compression DSP Module(s) 1. If you are adding 64 compression channels to a 133 MHz system, first upgrade to a 300 MHz Controller (see “Overview”...

  • Page 111: Upgrading To A 700-User System

    Upgrade and FRUs 5. Install the new DSP module (see “Replace the MMC Module (DSP, Echo Canceller)” on page 115). See Table 32 below for installation location. Table 32. Installing Compression DSP Module(s) 100-User System with 250- and 700-User Systems 20 VM ports 30 VM Ports 32 channels...

  • Page 112: Before You Begin

    Technician’s Handbook Before You Begin The system must have the following modules already installed: Table 33. 250- to 700-User Upgrade Preconditions 250-User System One RTC. One E2T. One 64-channel echo canceller. One dual FIM. One DSP module for telecom support (21061/21161-based).

  • Page 113: Upgrading 3300 Icp Software

    8. Reconnect the cables to the Controller. 9. Power up the Controller. Upgrading 3300 ICP Software This procedure installs new software on your 3300 Controller to upgrade from a previous version to 3300 ICP version 3.3 software. If you currently have version 3.0 installed, you Note: must first upgrade it to version 3.2 before upgrading...
  • Page 114 Java Plug-in. If you are running the incorrect version for the upgrade, you should uninstall it from every PC that is used as an administrator for the 3300 Integrated Communications Platform (ICP) and allow the software to install the correct version during the next backup/restore on each one.

  • Page 115: Before You Begin

    • At least 525 MB free hard-drive space • FTP server (installed with IIS or PWS, for example) • Ethernet card and a connection to the Mitel Networks 3300 ICP • RJ45 Ethernet cable • VT-100 emulator communications program (such as HyperTerminal) •...

  • Page 116: Upgrade Procedure Overview

    The software upgrade procedure consists of the following nine sub-procedures, all of which must be completed in order: 1. Steps 1-2: Establishing a connection to the 3300 Controller (page 99). 2. Steps 3-13: Backing up the database (page 100). 3. Steps 14-22: Installing software (upgrading) (page 102).

  • Page 117: Upgrade The 3300 Software

    FTP server in the IIS/PWS-FTP site and also that it is programmed on the RTC (see “Troubleshooting Software Installation and Upgrade” on page 147 for more information). 2. From the Installer PC, ping the 3300 ICP to verify that you have established a connection.
  • Page 118 Technician’s Handbook Backing up the database Back up the 3300 ICP database (including voice mail) to your laptop/PC, using the following procedure: 3. Open the System Administration Tool: a. Open Internet Explorer. b. Enter the Controller’s IP address in the Address field of Internet Explorer, and press ENTER.
  • Page 119 Upgrade and FRUs 9. Click Yes to include the voice mail messages in your backup. Note: The upgrade will erase the voice mail messages in your system, so you need to back them up now. Note that including voice mail messages can significantly increase the backup time.
  • Page 120 Technician’s Handbook Installing software (upgrading) 14. Insert the Mitel Networks 3300 ICP software CD into the CD drive of the installer's PC. 15. Run the "Setup.exe" program from the CD. You see the Installation Wizard Welcome page. 16. Click Next to continue.
  • Page 121 You can also reboot by pressing the Reset Tip: button on the front panel of the 3300 Controller. 25. In the communication program, press a key at the Press any key to stop auto-boot prompt. Note that you have 10 seconds to complete this step. If 10 seconds elapse before you press a key, the system will auto-boot.

  • Page 122: Table 35. Vxworks Settings

    (h) IP address of Installer PC. Used for software upgrades. gateway inet (g) IP address of the end user’s default gateway for the 3300 ICP (must be outside the DHCP range). user (u) ftp password (ftp) flags (f) Fixed IP address (0x40 used on E2T for DHCP).
  • Page 123 RTC IP (for example, 192.168.1.x, where x is a variable) to launch ESM. 30. Log in to the 3300 ICP ESM using the default username (system) and password (password). You see the 3300 ICP ESM main tools menu.
  • Page 124 Note: The system does not allow you to log in during the restore and reset period. Once the system has completed the restore and reset, you should see "deleting/ipservicesdb.tar" in the RTC. This is a good indication that you can log back in to the 3300 ESM.
  • Page 125 The system takes approximately 20 minutes Time: to restore an average-sized database, during which time the files are copied to the 3300 Controller. Once the files have been copied, you must reset the controller. Note that the system can take up to an additional 1 hour to reset.
  • Page 126 Technician’s Handbook 47. Click System Administration Tool, click Maintenance and Diagnostics, click Maintenance Commands, then click All. 48. Issue the Type*.dr.logfile_1 command to display the log file created during the Data Restore. 49. Issue the mess sub command to check the programmed NSU links;...

  • Page 127: Replacing Frus

    Upgrade and FRUs Replacing FRUs Overview This section contains detailed information on replacing the 3300 ICP Field Replaceable Units (FRUs). See Appendix F on page 271 for a list of FRU part numbers. The section is organized as follows: •...

  • Page 128: Removing/Installing The Controller Cover

    6. Remove the two screws from the underside of the 3300 Controller. 7. Turn the 3300 Controller the right side up and rotate until the back of the unit is facing forward. 8. Remove the two screws from the back panel.
  • Page 129 Upgrade and FRUs To Install the 3300 ICP Controller Cover 1. Turn the 3300 Controller until the back panel is facing forward. 2. Lift the lock for the AC power cord and place the shell at an angle to hook onto the back of the unit.

  • Page 130: Replace The Hard Drive

    2. Turn off the power to the unit. 3. Disconnect all cables. 4. Place the 3300 Controller on the work area with the bottom of the unit facing up. 5. Remove the old Hard Drive backing plate from the...

  • Page 131: Replace The System Id Module

    12. Return power to the Controller but do not connect to the network. 13. Install the software in the Hard Drive: see “Upgrading 3300 ICP Software” on page 95 (skip “Backing up the database” on page 100). 14. Reconnect the Controller to the network.

  • Page 132: Replace The Dual Fim Module

    Technician’s Handbook 3. Remove the Controller cover (see “Removing/Installing the Controller Cover” on page 110). 4. Remove the old System ID Module from the board: • 100-user system:the module is located behind slot 2. • 250- and 700-user systems: the module is located between Slot 1 (Dual FIM) and Slot 8 (DSP).

  • Page 133: Replace The Mmc Module (Dsp, Echo Canceller)

    Upgrade and FRUs 3. Remove the cover (see “Removing/Installing the Controller Cover” on page 110). 4. Remove the two Philips screws from the faceplate in slot MMC 2. 5. Remove the faceplate. 6. Remove the screws and lock washers from the old Dual FIM Module.

  • Page 134: Replacing Peripheral Unit Frus

    Technician’s Handbook 5. Pull up on the old MMC Module to remove it. 6. Line up the connectors of the new MMC Module, and firmly seat it onto the board. 7. Secure the new module onto the board using the screws and lock washers provided.

  • Page 135: Remove/Install The Front Panel

    Upgrade and FRUs Remove/Install the Front Panel This procedure also applies to a Digital Note: Service Unit (DSU). To remove the front panel from a Peripheral Unit or DSU: 1. Insert a screwdriver in the slot on the right side of the front grill and pry it open.

  • Page 136: Replace The Peripheral Unit Power Converter

    Technician’s Handbook 5. Immediately place the card in an anti-static bag. To install a Peripheral Unit or DSU circuit card: 1. For cards that have switches, refer to the card’s hardware description for information about switch settings. 2. Check the connector pins to be certain that they are straight.
  • Page 137 Upgrade and FRUs 4. Remove the converter. • Move the card latches on the converter to the horizontal position. • Carefully withdraw the converter unit from the shelf. 5. Unpack and inspect the converter. • Unpack the converter and remove all packing materials.

  • Page 138: Replace The Peripheral Unit Power Distribution Unit (Pdu)

    Technician’s Handbook Figure 16. Peripheral Node Power Converter Connections Replace the Peripheral Unit Power Distribution Unit (PDU) 1. Power down the node. 2. Remove the front panels. 3. Remove the PDU. a. Unplug the external power cord from the PDU. b.

  • Page 139: Replace The Peripheral Unit Cooling Fan

    Upgrade and FRUs 4. Install a new PDU. a. Unpack and inspect the new PDU for damage. b. Set the power switch on the new PDU to off (O). c. Connect the fan power connector at the rear of the PDU.

  • Page 140: Replace The Peripheral Unit Fim

    Technician’s Handbook Replace the Peripheral Unit FIM WARNING: Power must not be applied to the Peripheral Unit while the Fiber Interface Module is removed or replaced. 1. Power down the node. 2. Remove the front panels. 3. Attach the anti-static strap to your wrist. 4.

  • Page 141: Replace The Peripheral Unit Switch Controller Card

    Upgrade and FRUs Replace the Peripheral Unit Switch Controller Card CAUTION: To prevent ESD damage while handling modules on any unit, always attach the wrist strap from the cabinet being serviced, and immediately place any item removed from a cabinet into an anti-static bag.

  • Page 142: Replace The Circuit Card

    Technician’s Handbook Replace the Circuit Card See “Replace the Circuit Card” on page 117. Replace a BRI card 1. Remove the cables to the old BRI card. 2. Attach the anti-static strap to your wrist. 3. Open the latches of the old BRI card, and remove the old BRI card from its slot.

  • Page 143: Replace The Formatter Cards (Cept, Ds1)

    Upgrade and FRUs 8. Insert the BRI card in the Interface Assembly, and close the latches. Figure 17. Installing the BRI Interface Assembly Replace the Formatter Cards (CEPT, DS1) 1. Attach the anti-static strap to your wrist. 2. Open the old card’s locking latches, and remove the old card from its slot.

  • Page 144: Replace A Peripheral Resource Card

    Technician’s Handbook 4. Insert the new PRI card into the slot, and close the locking latches. 5. Reconnect the cables to the PRI. Replace a Peripheral Resource Card 1. Remove the old Peripheral Resource Card from its slot (remove screws or open the card guide latches). 2.
  • Page 145 Upgrade and FRUs • Remove the plastic caps from the cable connectors on the FIM faceplate and connect the optical fiber cables to those connectors. 7. Replace the DSU cards. 8. Power up the node. 9. Replace the front panels. To install a FIM in a DSU Node: WARNING: Fiber optic sources emit infrared light invisible to the human eye that can damage the...

  • Page 146: Replace The R2 Card

    Technician’s Handbook Replace the R2 Card 1. Remove the cables from the R2 card. 2. Attach the anti-static strap to your wrist. 3. Open the locking latches of the old R2 card, and remove the card from its slot. 4. Note the jumper blocks and impedance switches settings of the old R2 card.

  • Page 147: Chapter 4 Programming

    Chapter 4 Programming...
  • Page 148 Technician’s Handbook...

  • Page 149: About This Chapter

    This chapter provides general information on programming the 3300 ICP and its peripheral. Programming the System Overview of Programming 1. Use the 3300 Configuration Tool. Refer to the 3300 Configuration Tool online help for programming information. 2. Use the System Administration Tool. Refer to the System Administration Tool online help for programming information.

  • Page 150: Using Imat

    Technician’s Handbook • 129 RTC IP address format (typically the 3300 ICP Controller) • 130 IP phone DHCP Server (ASCII String = MITEL IP PHONE) • 132 VLAN ID for the voice LAN (Hex - 32 bit word, optional) •...

  • Page 151: Registering Ip Telephones From The Station

    Programming Registering IP Telephones from the Station This procedure registers the IP devices with the 3300 ICP database. The procedure will program the 3300 ICP database with the MAC address of the IP device. Note: Use the System Administration Tool to program...
  • Page 152 (for example, Class of Service, Interconnect Restriction, Set Key Assignments, and Class of Restriction). When using the 3300 ICP in a cluster, the actual registering sequence of the IP device is unchanged provided the following guidelines have been observed: •...

  • Page 153: Programming The E2T Via A Debug Cable

    Use the settings in Table 36 below to program the E2T using a debug (Tapi) cable. Use this table only if you already have a debug Note: cable. The debug cable is not supplied with the 3300 ICP system. Table 36. Debug Cable E2T VxWorks Settings Prompt...
  • Page 154 Technician’s Handbook...

  • Page 155: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting...
  • Page 156 Technician’s Handbook...

  • Page 157: About This Chapter

    About This Chapter This chapter provides standard procedures to troubleshoot the most common possible problems you may encounter with your 3300 ICP equipment. We highly recommend that you go through this chapter before calling Mitel Networks Technical Support. The maintenance and troubleshooting of your...

  • Page 158: Table 37. Troubleshooting Tools

    Technician’s Handbook Table 37. Troubleshooting Tools Tool Name Location Function Applies to Alarms Detail Provides the definition and 3300 ICP Form (Maintenance location of the alarms. system. Diagnostics). ESM Logs Provides a history of the 3300 ICP (Maintenance software logs.
  • Page 159 Maintenance RTC Shell Controller Shows any error 3300 ICP Maintenance messages during the software. Port installation of the 3300 ICP. Monitors the bootup sequence of the system. SMDR Controller Provide the call paths (call 3300 ICP (telnet from logs). system.

  • Page 160: Before You Contact Technical Support

    Before You Contact Technical Support If you cannot find the source of the problem in this chapter, please collect the required information listed in the applicable section(s) before calling Mitel Technical Support. You will also need the additional information below before calling Tech Support: •...

  • Page 161: Start Here

    Troubleshooting Start Here If the problem is in one of the areas listed below, see the referenced troubleshooting section: Troubleshooting Software • Troubleshooting Software Installation and Upgrade (page 147) • Troubleshooting Software Backup and Restore (page 151) Troubleshooting Hardware • Troubleshooting NSUs (page 161) •...

  • Page 162: Generic Troubleshooting Steps

    Generic Troubleshooting Steps Follow the steps below if you can’t find the problem when using the troubleshooting tables in this chapter. If you still can’t find the problem, call Mitel Networks Technical Support (see “Contacting Mitel” on page 10). Generic Troubleshooting Steps 1.
  • Page 163 Troubleshooting d. If there are excessive runt frames, check for bad cables, duplex mismatches or bad PC NIC. 5. For network connectivity problems, identify the path between two end devices by doing the following PING test (in order): a. Local. b.

  • Page 164: Troubleshooting Software

    2. If you cannot solve the problem using Table 38, go through the steps in “Generic Troubleshooting Steps” on page 144. 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).

  • Page 165: Troubleshooting Software Installation And Upgrade

    2. If you cannot solve the problem using Table 39, go through the steps in “Generic Troubleshooting Steps” on page 144. 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).

  • Page 166: Table 39. Troubleshoot Software Installation And Upgrade

    FTP (Default is server. c:/inetpub/ftproot), and ensure that boot_install, sysro.tar,.etc are in this directory. If the files are not there, run the setup.exe again to ensure that all these files are copied to this home directory (not the 3300 directory).
  • Page 167 Table 39. Troubleshoot Software Installation and Upgrade Error message on RTC Probable Causes Corrective Action shells Fail to load file FTP user (3300) Check the “security cannot log in FTP tab’ of your FTP site and Fail to log in ensure that your FTP site server (by default, the allows “anonymous”...
  • Page 168 Corrective Action shells Fail to load file No network Ensure that your FTP connectivity between server and the 3300 Fail to log in Controller are on the your FTP server and same subnet. the 3300 If they are not, verify if...

  • Page 169: Troubleshooting Software Backup And Restore

    2. If you cannot solve the problem using Table 40, go through the steps in “Generic Troubleshooting Steps” on page 144. 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).

  • Page 170: Table 40. Troubleshoot Software Backup And Restore

    Technician’s Handbook Table 40. Troubleshoot Software Backup and Restore Symptom Probable Causes Corrective Action Backup/restore failure Java version is not Verify which version of (only fail to FTP files correct. OR Java is installed (must be between PC). Higher version of Java 1.3.1).

  • Page 171: Restoring Software

    Troubleshooting Table 40. Troubleshoot Software Backup and Restore (continued) Symptom Probable Causes Corrective Action Backup/restore failure Backup/restore applet Verify that the (only fail to FTP files is not trusted extension of the file is between PC). (identity.obj has wrong .obj (not .obj.obj, or extension).

  • Page 172: Software Install Procedure

    For the procedure on upgrading software, see Note: “Upgrading 3300 ICP Software” on page 95. WARNING:The software installation procedure will format the 3300 Controller hard drive and install new software. WARNING:This procedure will erase all system set- tings including Voice Mail messages. If you do not have a database backup to restore, you will have to reprogram the system.
  • Page 173 1. Using an RJ45 Ethernet cable, connect your laptop/PC directly to one of the 3300 ICP Ethernet ports. 2. From your laptop/PC, ping the 3300 ICP to verify that you have established a connection. 3. Back up the 3300 ICP database (including voice mail) to your PC.
  • Page 174 11. Launch your communications program that connects to the 3300 ICP serial port. 12. Type reboot, and press ENTER. The 3300 Controller reboots, and a Hyperterminal window (RTC) opens on the installer's laptop/PC. You can also reboot by pressing the Reset button on the front panel of the 3300 Controller.
  • Page 175 Time: The system takes approximately 45 minutes to re-format the hard drive and install the software. 17. Log in to the 3300 ICP ESM using the default username (system) and password (password). You see the 3300 ICP ESM main tools menu.
  • Page 176 • Program the system, using the System Administration Tool. When you finish programming, make sure that you perform a DBMS Save and then back up the 3300 ICP database to your laptop/PC (see “Backing up the database” on page 100).

  • Page 177: Troubleshooting Hardware

    2. If you cannot solve the problem using Table 41, go through the steps in “Generic Troubleshooting Steps” on page 144. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).
  • Page 178 Technician’s Handbook Table 41. Troubleshoot Alarms Alarm Probable Cause Corrective Action E2T ICP Com DHCP is corrupted. Rebuild the DHCP scope. E2T ICP Com Incorrectly Verify that E2T programmed E2T IP VxWorks parameters address or setup via a are correct (see debug cable.

  • Page 179: Troubleshooting Nsus

    3. If you cannot solve the problem using Table 42, go through the steps in “Generic Troubleshooting Steps” on page 144. 4. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).
  • Page 180 Technician’s Handbook Table 42. Troubleshoot the NSU Symptoms Probable Cause Corrective Action The LEDs are Corrupted NSU Refer to TSB marching (red/amber software. #58004932 for for 15 minutes, then information on amber for a few reflashing the NSU. minutes), and cycle persistently through the same pattern.

  • Page 181: Troubleshooting Asus

    Troubleshooting ASUs • Verify the status of the LEDs (see Appendix E on page 253). • Verify that the IP addresses reserved for the ASUs are not used elsewhere on the system (see “Installing 3300 Analog Service Units” on page 44).

  • Page 182: Troubleshooting Peripheral Units

    Technician’s Handbook Troubleshooting Peripheral Units Troubleshoot the DNI Line Card To Troubleshoot a DNI Line Card interfaced with SUPERSET Phones Verify the following: • Telephone and main distribution frame connections • Main distribution frame and system connections • Programming in the following System Administration Tool forms: - Class of Service Options Assignment - Multiline DNI Set Configuration or Single Line DNI...

  • Page 183: Troubleshooting Digital Service Units

    Troubleshooting Digital Service Units Troubleshoot Alarms and Call Logs To query alarms or call logs 1. Log on to the 3300 BRI NSU. 2. Enter the Configuration menu item number. 3. Enter the Debug menu item number. 4. Enter the Alarms and Call Log menu item number.

  • Page 184: Troubleshoot The Ds1 Formatter Card

    Technician’s Handbook 4. Enter the Alarms and Call Log menu item number. 5. To query the BRI status, enter 5. To query BRI or PRI port statistics or the management link status 1. Log on to the BRI card. 2. Enter the Configuration menu item number. 3.
  • Page 185 Troubleshooting - Digital Trunk Assignment. - DS1 Trunk Circuit Descriptor - Digital CO Trunk Circuit Descriptor Assignment. - Digital DID Trunk Circuit Descriptor Assignment. - Digital E&M Trunk Circuit Descriptor Assignment. - Digital Link Assignment. - Link Descriptor Assignment. • Backplane cable connections (or bent pins on backplane and inside shelf).
  • Page 186 Technician’s Handbook • For the DTSTATS command: if “sync is absent”, suspect faulty cabling, problem at the far end, or directed testing being performed at the far end. Otherwise, no sync coupled with directed hybrid test passing indicates cabling problem. •...

  • Page 187: Troubleshooting Network

    2. If you cannot solve the problem using Table 43, go through the steps in “Generic Troubleshooting Steps” on page 144. 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).

  • Page 188: Table 43. Troubleshooting Ip Trunks

    Technician’s Handbook Table 43. Troubleshooting IP Trunks Symptoms Probable cause Corrective Action IP trunk does not ICMP redirect is On the RTC shell, use recover after router enabled. routeShow to identify the addition RouteHost crash entries, then use routeDelete to remove the entry.

  • Page 189: Troubleshooting Ip Phone Registration Problems

    2. If you cannot solve the problem using Table 44, go through the steps in “Generic Troubleshooting Steps” on page 144. 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).

  • Page 190: Table 44. Troubleshoot Ip Phone Registration Problems

    Technician’s Handbook Table 44. Troubleshoot IP Phone Registration Problems Error Message on IP Probable Causes Corrective Action Phone Display Invalid Vlan ID DHCP Option 132 Identify the location of and/or 133 not set DHCP and which DHCP server is assigned IP correctly.
  • Page 191 If this is a Microsoft DHCP, reboot the server. DHCP discovery DHCP Option 130 Identify the location of (MITEL IP PHONE) is DHCP and set to not programmed. Option 130 as String type with value of "MITEL IP PHONE".
  • Page 192 Corrective Action Phone Display DHCP Discovery DHCP Option 130 Identify if there is one (VLAN) (after (MITEL IP PHONE) is DHCP server for both VLANs, or if there is one releasing the first IP not programmed up DHCP per VLAN (see...
  • Page 193 Troubleshooting Table 44. Troubleshoot IP Phone Registration Problems (continued) Error Message on IP Probable Causes Corrective Action Phone Display DHCP Discovery The DHCP server is For a Microsoft DHCP (VLAN) (after acting up and cannot server, reboot the server. releasing the first IP assign IP addresses For the Controller from the native DHCP...
  • Page 194 Technician’s Handbook Table 44. Troubleshoot IP Phone Registration Problems (continued) Error Message on IP Probable Causes Corrective Action Phone Display If there is a physical interface on the router for each VLAN, make sure that the L2 switch is set to access port for the corresponding VLAN/ subnet correctly (see...
  • Page 195 Troubleshooting Table 44. Troubleshoot IP Phone Registration Problems (continued) Error Message on IP Probable Causes Corrective Action Phone Display TFTP load failure Option 128 is not set Check the DHCP up to point to the right server, and confirm TFTP server that option 128 is (Controller).
  • Page 196 Technician’s Handbook Table 44. Troubleshoot IP Phone Registration Problems (continued) Error Message on IP Probable Causes Corrective Action Phone Display Confirm if TFTP on the Controller is corrupted (this can be verified by connecting the IP Phone directly on the Controller, or by observing the behavior of other IP Phones).
  • Page 197 Troubleshooting Table 44. Troubleshoot IP Phone Registration Problems (continued) Error Message on IP Probable Causes Corrective Action Phone Display Waiting for link The PC behind the IP Depending on the Phone is changing NIC, you may need to speed 100/10. hardcode to 100 MB instead of auto negotiation.
  • Page 198 Technician’s Handbook Table 44. Troubleshoot IP Phone Registration Problems (continued) Error Message on IP Probable Causes Corrective Action Phone Display TFTP Fail The Layer 2 switch Verify if there are two port for router physical interfaces to the (Remote IP phone router (one per VLAN), or interface is shut down (statically...
  • Page 199 Troubleshooting Table 44. Troubleshoot IP Phone Registration Problems (continued) Error Message on IP Probable Causes Corrective Action Phone Display If there is one physical interface on the router for multiple VLANs , verify that this is a trunk port on Layer 2 switch, and ensure this trunk port allows both native and...

  • Page 200: Troubleshooting Phones And Peripherals

    2. If you cannot solve the problem using Table 45, go through the steps in “Generic Troubleshooting Steps” on page 144. 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).
  • Page 201 Troubleshooting Table 45. Troubleshoot Phone Connection Problems (continued) Symptoms Probable Causes Corrective Action Can't make calls COS restricted for PRI Enable Public externally (display or QSIG trunk. network access via phone may show call DPNSS in the set's barred). COS. Cannot make call over PBX is sending the Insert a tone plan in...
  • Page 202 Technician’s Handbook Table 45. Troubleshoot Phone Connection Problems (continued) Symptoms Probable Causes Corrective Action No dial tone on set. Circuit is locked out. Verify the wiring between the phone and the patch panel. If NONE of the sets Problem with Perform a Healthy are responding.

  • Page 203: Troubleshooting Phone Audio Quality

    Troubleshooting Table 45. Troubleshoot Phone Connection Problems (continued) Symptoms Probable Causes Corrective Action IP to IP calls OK, but E2T not loaded. Verify that the E2T IP not IP to TDM calls address is programmed correclty. (rings once, then call drops).

  • Page 204: Table 46. Troubleshoot Audio Quality Problems

    Technician’s Handbook 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142). IMPORTANT: Make sure you have the following information on hand before calling: • Setup scenario • Is there a common dnominator (router, only one side of subnet, etc.)
  • Page 205 Troubleshooting Table 46. Troubleshoot Audio Quality Problems Symptoms Probable cause Corrective Action Distorted audio only Voice encoding is not For T1, enable invert on NSU inverted. for Voice encoding in link descriptor. For CEPT or API, enable ADI invert for voice encoding.
  • Page 206 Technician’s Handbook Table 46. Troubleshoot Audio Quality Problems Symptoms Probable cause Corrective Action Broken Audio, Physical port error Identify the speech intermittent (CRC, faulty cable, path between the two end points, including duplex mismatch, router, switch WAN in the HUB). audio stream.
  • Page 207 Troubleshooting Table 46. Troubleshoot Audio Quality Problems Symptoms Probable cause Corrective Action Echo Echo Canceller is Identify the path beyond specifications. between the two end points, and verify if Trunk is always involved. Check with Telco to see if the trunk is within specs.

  • Page 208: Troubleshooting Ip Console Problems

    2. If you cannot solve the problem using Table 47, go through the steps in “Generic Troubleshooting Steps” on page 144. 3. If you still can’t find the problem, call Mitel Networks Technical Support (see “Before You Contact Technical Support” on page 142).
  • Page 209 Troubleshooting Table 47. Troubleshoot IP Console Problems Symptoms Probable cause Corrective Action IP console fails to Console PC does not If IP address of PC is register (red LED is lit have the proper IP on different subnet on TKB). address.
  • Page 210 Technician’s Handbook...

  • Page 211: Chapter 6 Maintenance

    Chapter 6 Maintenance...
  • Page 212 Technician’s Handbook...

  • Page 213: About This Chapter

    Maintenance About This Chapter This chapter contains maintenance information for the 3300 ICP. It is organized as follows: • Healthy System Checklist (below) • Checking the System (page 196) • System Security Checklist (page 197) • System Hardware Profile (page 197) •...

  • Page 214: Checking The System

    Technician’s Handbook Checking the System To check the system 1. Click Maintenance and Diagnostics. 2. Click Maintenance Commands. 3. Click All. 4. Enter the following commands: • SH ST AL Checks for system alarms. There should be no alarms. DBMS STAT - Checks the status of the initialized flag.

  • Page 215: System Security Checklist

    Maintenance System Security Checklist Complete the following to ensure the system is secure: • No SECURITY alarms are present • Passwords and usernames have been changed from defaults • Passwords and usernames are recorded and secure • Account codes programmed •...

  • Page 216: Backing Up System Information

    Technician’s Handbook Backing Up System Information The system back up includes call control data: 3300 ICP databases, internal DHCP server configuration, and voice mail (with or without messages). To back-up the system 1. Click Maintenance and Diagnostics. 2. Click Back-up.

  • Page 217: Viewing Logs

    Maintenance Viewing Logs To view maintenance or software logs 1. Click Maintenance & Diagnostics. 2. Click Logs. 3. Select the desired log category (Maintenance or Software). • To view all logs in the category click All Maintenance Logs (or All Software Logs) •...

  • Page 218: Maintenance Commands

    Technician’s Handbook Maintenance Commands BACKGROUND To enable or disable a specified background diagnostic or to determine whether a specified background diagnostic is enabled or disabled. BACKGROUND ON BACKGROUND OFF BACKGROUND STATUS BACKGROUND STATUS CEPT BACKGROUND STATUS DS1 BACKGROUND STATUS R2 BACKGROUND STATUS UNIVERSAL E1 BACKGROUND STATUS UNIVERSAL T1 BLF REFRESH...

  • Page 219: Cbm

    Maintenance Allows Call Back Messaging logs to be enabled or disabled. CBM DISABLE LOG CBM ENABLE LOG Allows the diagnosis of problems occurring only over a DPNSS Link. CCS RESET DASS2 CCS RESET DPNSS ROUTE_OPT_STATISTICS CCS SHOW DPNSS FEATURE CCS SHOW DASS2 FEATURE_STATUS CCS SHOW DPNSS ROUTE SUMMARY CCS SHOW DPNSS ROUTE DETAILED CCS SHOW DASS2 ROUTE_OPT_STATISTICS...

  • Page 220: Congestion

    Technician’s Handbook CONGESTION Obtains an immediate printout of the Traffic Congestion Report, listing system resource shortages. CONGESTION DBMS DBMS CHECK To perform a variety of checking functions on the database. DBMS CHECK ON DBMS CHECK OFF DBMS CHECK BRIEF DBMS CHECK FULL DBMS CHECK KILL DBMS CHECK TIME <hour>...

  • Page 221: Digital Trunk Statistics

    Maintenance DBMS STATUS To provide general information about the state of the database. DBMS STATUS DIGITAL TRUNK STATISTICS Allows maintenance personnel to obtain or erase statistics on any of the Channel Associated Signaling (CAS) or Common Channel Signalling (CCS) digital links connected to a system.

  • Page 222: Language Display

    Technician’s Handbook FIRMWARE KILL ALL FIRMWARE KILL PLID <unit> <shelf> FIRMWARE KILL PLID <unit> <shelf> <slot> FIRMWARE KILL PLID <unit> <shelf> <slot> <circuit> FIRMWARE KILL PLID <unit> <shelf> <slot> <circuit> <channel> LANGUAGE DISPLAY Displays the language of the sets on the system. LANGUAGE DISPLAY SETS AUX1 LANGUAGE DISPLAY SETS AUX2 LANGUAGE DISPLAY SETS DEFAULT...

  • Page 223: Locate

    Maintenance LOCATE LOCATE AGENT Determines where an ACD agent is logged in and the agent groups the agent is a member of. LOCATE AGENT <agent identifier> LOCATE ALL FREE Identifies directory numbers or location IDs that have not been assigned. LOCATE ALL FREE DN LOCATE ALL FREE PLID <card type>...
  • Page 224 Technician’s Handbook LOCATE FIRST Locates the first location that has no device or number attached to it. LOCATE FIRST FREE DN LOCATE FIRST FREE DN <number> TO <number> LOCATE FIRST FREE PLID <card type> LOCATE FIRST FREE PLID <card type> <unit> LOCATE FIRST FREE PLID <card type>...

  • Page 225: Message

    Maintenance LOCATE REMOTE <number> LOCATE TRUNK Locates a trunk given the trunk number. LOCATE TRUNK <trunk number> MESSAGE Displays status of message links between main control, and peripheral and digital trunk card processors. All links should be open. MESSAGE REMOTE MESSAGE SUBSYSTEM NETSYNC NETSYNC SETSOURCE...

  • Page 226: Pcm

    Technician’s Handbook PCM STATUS Displays the status of any receive or transmit link or path. PCM STATUS TX <number> PCM STATUS RX <number> PCM TEST Verifies the operation of PCM paths. PCM TEST TX <number> PCM TEST RX <number> PCM TEST BOTH <number> PCM TOTALS Obtains a list of PCM fault totals.

  • Page 227: Pms

    Maintenance Assists in debugging messages between the system and Performance management System. PMS STATE PMS TRACE DISABLE PMS TRACE ENABLE PROGRAMMED REBOOT To enable or disable a programmed system reboot, schedule a system reboot, or display the programmed reboot settings and status. PROGRAMMED REBOOT ON PROGRAMMED REBOOT OFF PROGRAMMED REBOOT DISPLAY...

  • Page 228: Readdatetime

    Technician’s Handbook READDATETIME Displays the date and time on the system. READDATETIME <year> <month> <date> <day of the week> <hours> <mins> <seconds> REMOVE Cancels the ‘Courtesy Down’ operation which has been requested during a busying operation, and is subsequently found to be unnecessary. REMOVE COURTESY DOWN <unit>...

  • Page 229: Rmessage

    Maintenance RMESSAGE To verify remote message link establishment. RMESS verify pbx <number> LAN RMESS verify pbx <number> PPP Returns to service a busied card, circuit or channel. RTS <unit> <shelf> <slot> RTS <unit> <shelf> <slot> <circuit> RTS EXTENSION <number> RTS MATE RTS TRUNK GROUP <number>...

  • Page 230: State

    Technician’s Handbook SHOW FAULTS ALARM SHOW PRINT Allows maintenance personnel to look at the print queue after requesting a print job. SHOW PRINT SHOW SEIZE Displays the current status of seize testing for out of service trunks. SHOW SEIZE TEST SHOW STATUS Provides all alarm information as specified by the qualifier.

  • Page 231: System Totals

    Maintenance SYSTEM TOTALS To display the total number of programmed trunks, lines, stations and attendants, as well as a breakdown of the totals by device type. SYSTEM TOTALS TEST Performs a single diagnostic test on the specified device or to repeatedly run directed diagnostic tests until a specific command is issued to cancel the test, or until a failure occurs.

  • Page 232: Type

    Technician’s Handbook TYPE To display logs resulting from a database migration failure. Use this command to view logs after migrating an SX-2000 or 3200 ICP database when a “failure” dialog box appears. TYPE *.DR.LOGFILE_1 WRITEDATETIME Allows the date and time on the system to be changed. <year><month><day>...

  • Page 233: Typical Network Configurations

    Appendix A Typical Network Configurations...
  • Page 234 Technician’s Handbook...

  • Page 235: About This Appendix

    Network Configuration Examples (below) • Windows 2000 FTP Server (page 225) Network Configuration Examples This section shows examples of the three most common network configurations for a 3300 ICP: • One DHCP per VLAN (below) • One DHCP for two VLANs •...

  • Page 236: One Dhcp Per Vlan

    Technician’s Handbook One DHCP per VLAN E0 router interface for VLan 2 Router (config-if)# ip address 20.20.20.251 E1 router interface for Note: no need for IP helper address VLan1 ip address 10.10.10.251 Port A Port E Port C Layer 2 Switch Port D Internal DHCP enabled Port B...

  • Page 237: Table 48. Dhcp Settings For One Dhcp Per Vlan Example

    Option 133 (Priority) Table 48 below show the DHCP settings programmed for this configuration. Note: See TSB #58004933 for information on programming 3300 DHCP settings on a Windows 2000 DHCP server. Table 48. DHCP Settings for One DHCP per VLAN Example...

  • Page 238: Layer 2 Switch Settings Example

    Technician’s Handbook Layer 2 Switch Settings Example Table 49 and Table 50 below are example of settings on a Cisco and an HP Layer 2 switch for this example. See Figure 19 for the port numbers. These settings also apply for the other Note: network configuration examples.

  • Page 239: One Dhcp For Two Vlans

    One DHCP for Two VLANs E0 router interface for VLan 2 Router (config-if)# ip address 20.20.20.251 Router(config-if)# ip helper-address 10.10.10.2 E1 router interface for Note: This is to forward DHCP request (vlan2) to VLan1 DHCP server ip address 10.10.10.251 Port A Port E Port C Layer 2 Switch...

  • Page 240: Table 51. Dhcp Settings For One Dhcp For Two Vlans

    Option 133 (Priority) Table 51 below show the DHCP settings programmed for this configuration. Note: See TSB #58004933 for information on programming 3300 DHCP settings on a Windows 2000 DHCP server. Table 51. DHCP Settings for One DHCP for Two VLANs Example DHCP on VLAN 1 (IP: 10.10.10.2)

  • Page 241: Dhcp Server Settings For One Dhcp For Two Vlans Example

    Router on a Stick Router on a Stick configuration for FasteEthernet module 3/2 Router(config)# interface Fast 3/2.1 Router (config-if)# ip address 10.10.10.251 Router(config-if)# encapsulation dot1q vlan1 !! create subinterface 3/2.1 for vlan1 Router (config-if)# ip address 20.20.20.251 Router(config-if)# encapsulation dot1q vlan2 Router(config-if)#ip helper-address 10.10.10.2 !! create subinterface 3/2.2 for vlan 2 Port A...

  • Page 242: Example

    Option 133 (Priority) Table 52 below show the DHCP settings programmed for this configuration. Note: See TSB #58004933 for information on programming 3300 DHCP settings on a Windows 2000 DHCP server. Table 52. DHCP Settings for Router on a Stick Example DHCP on VLAN 1 (IP: 10.10.10.2)

  • Page 243: Windows 2000 Ftp Server

    Windows 2000 FTP Server Figure 22, Figure 23 and Figure 24 below show examples of the settings needed on a Windows 2000 FTP server. To program these FTP settings 1. Open the Computer Management control panel (Start/Settings/Control Panels/Administrative Tools/Computer Management). 2.

  • Page 244: Figure 23. Windows 2000 Ftp - Security Accounts Tab

    Technician’s Handbook Figure 23. Windows 2000 FTP - Security Accounts Figure 24. Windows 2000 FTP - Home Directory Tab...
  • Page 246 Technician’s Handbook...

  • Page 247: Appendix B System Capacity

    Appendix B System Capacity...
  • Page 248 Technician’s Handbook...
  • Page 249 System Capacity The 100-user 3300 ICP will support one of the following maximum configurations: • 100 IP telephones and 48 ONS telephones with no peripheral unit support. • a combination of IP, ONS, and DNI telephones (for example, 75 IP telephones, 48 ONS telephones, and 25 DNI telephones on a peripheral unit).

  • Page 250: Table 53. Maximum Hardware Capacity

    Technician’s Handbook Table 53. Maximum Hardware Capacity Parameter Name 700 User / 250 100 User User Controllers Controller Compression Channels (for TDM-IP) DTMF Receivers E2T Channels Tone Detector Circuits* Tone Generators Voice Mail Ports Dual FIMs NSUs - without chaining NSUs - with chaining Peripheral Unit - direct connection...
  • Page 251 Table 53. Maximum Hardware Capacity Parameter Name 700 User / 250 100 User User Controllers Controller Programmable Key Modules* * Many of the capacities in this table are not true hardware limitations, but are limits set by software on the number of hardware devices that can be programmed.

  • Page 252: Table 54. Maximum Software Feature Capacity

    Technician’s Handbook Table 54. Maximum Software Feature Capacity Parameter Name Number ACDII - Agent Groups 32 / 64 Agents per Group 150 / 500 ACDII - Agent IDs 1181 ACDII - Agent Paths Attendant Console Groups Attendant Console Calls Waiting Broadcast Groups 1875 - Members per Broadcast Group...
  • Page 253 Table 54. Maximum Software Feature Capacity Parameter Name Number Locations (in Tel Dir) Modem Groups Modems per Modem Group MSDN/DPNSS Cluster Elements MSDN/DPNSS Remote Directory 18500 Numbers Networked ACD - Remote Agent Subgroups Page Groups (Zones) Personal Speed Call Users (blocks of 10 speed calls per user) Pickup Groups - Members per Pickup Group...
  • Page 254 Technician’s Handbook...
  • Page 255 Appendix C Installation Planner...
  • Page 256 Technician’s Handbook...

  • Page 257: About This Appendix

    About This Appendix This appendix provides a basic record for your planning information. Installation Planner The following required and default settings are necessary for an installation. Table 55. System Administration Tool Settings System Administration Tool Setting Default Personalized username system password password Table 56.

  • Page 258: Table 57. Dhcp Configuration Settings

    (Router) Default IP Address Gateway Options (for WEB devices) DNS Server IP Address DNS Domain Name ASCII String Options (for 3300 E2T) (typically the IP TFTP Server (host- ASCII String address of the control- name or IP) ler RTC) TFTP BootFile...

  • Page 259: Table 58. Ip Phone Settings

    Table 57. DHCP Configuration Settings MN3300 (RTC) IP IP Address Address Internal: Long VLAN ID External: Numeric Internal: Long VLAN Priority External: Numeric Table 58. IP Phone Settings IP Phone MAC Information IP Set Registration Code (See System Option Assignment) IP Set Replacement Code Table 59.
  • Page 260 Technician’s Handbook...

  • Page 261: Appendix D Hardware Reference

    Appendix D Hardware Reference...
  • Page 262 Technician’s Handbook...

  • Page 263: About This Appendix

    About This Appendix This appendix provides reference information on the 3300 ICP and its hardware. The appendix is organized as follows: • System Configurations (below) • Hardware Equipment Details (page 241) System Configurations There are three (3) basic options for the 3300 ICP: •...

  • Page 264: Figure 25. 100-User Controller Slot Numbering Convention

    Technician’s Handbook Figure 25. 100-User Controller Slot Numbering Convention Figure 26. 250- and 700-User Controllers Slot Numbering Convention...

  • Page 265: Hardware Equipment Details

    Peripheral Unit (page 244) • Digital Service Unit (page 251) Controller The Controller is the heart of the 3300 ICP. It provides the voice, signaling, central processing, and communications resources for the 3300 ICP system. There are three basic configurations of the 3300 Controller, using two hardware platforms: •...

  • Page 266: Controller Components

    Technician’s Handbook Controller Components Figure 27 below shows the different components of a 250- and 700-User Controller. Figure 27. 250-/700-User Controller Components Components Serial ports (from left to right: Alarm, Printer, Maintenance). Ethernet ports (The 100-user controller has 2 Ethernet port, but only the leftmost port can be used).

  • Page 267: Controller Alarm Port Pinout

    Major Alarm Not used Major Alarm Return Network Service Units The Network Services Unit provides connectivity to digital trunks for public or private networks. There are three variants of 3300 NSUs: • Universal NSU • R2 NSU • BRI NSU Universal/R2 NSU Figure 28.

  • Page 268: Analog Service Unit

    RJ-45 connector Down: Floating Analog Service Unit The Analog Services Unit (ASU) provides connectivity for analog trunks and telephones (POTS and On-Premise Station, ONS). There are two variants of 3300 ASUs: • • Universal ASU Figure 31. Universal ASU Figure 32. ASU...

  • Page 269: Did Loop/Tie Trunk Card

    (PSC) card and one Fiber Interface Module (FIM). The PSC card provides control for all peripheral interface cards, and the FIM provides a fiber-optic connection to the 3300 controller. The following peripheral interface cards can be installed in Peripheral Units (some cards are only available in specific countries): •...

  • Page 270: Figure 34. Did Loop/Tie Trunk Card

    Technician’s Handbook DID Loop/Tie Trunk Card Figure 34. DID Loop/Tie Trunk Card DNI Line Card Figure 35. DNI Line Card...

  • Page 271: Dtmf Receiver Card

    DTMF Receiver Card Figure 36. DTMF Receiver Card E&M Trunk Card Figure 37. E&M Trunk Card...

  • Page 272: Sn-1 And Sn-2 Cards

    Technician’s Handbook SN-1 and SN-2 Cards Figure 38. SN21 and SN-2 Cards LG.GS Trunk Card Figure 39. LG/GS Trunk Card...

  • Page 273: Figure 40. Lg/Gs Trunk Card Power Distribution

    Figure 40. LG/GS Trunk Card Power Distribution Figure 41. LG/GS Trunk Card Termination Types...

  • Page 274: Ons Class/Clip Card

    Technician’s Handbook ONS CLASS/CLIP Card Figure 42. ONS CLASS/CLIP Card ONS Line Card Figure 43. ONS Line Card...

  • Page 275: Ops Line Card

    OPS Line Card Figure 44. OPS Line Card Digital Service Unit The Digital Service Unit (DSU) provides digital trunk interfaces for public or private network access, and specialized digital functions (such as messaging and ISDN service). The following cards can be installed in a DSU (some cards are only available in specific countries): •...

  • Page 276: Conference Card

    Technician’s Handbook • R2 Card. Conference Card Figure 45. Conference Card...

  • Page 277: Appendix E Status Leds

    Appendix E Status LEDs...
  • Page 278 Technician’s Handbook...

  • Page 279: About This Appendix

    About This Appendix This appendix describes the following LEDs in the 3300 ICP system. • Controller LEDs (below) • Universal/R2 NSU LEDs (page 258) • BRI NSU LEDs (page 263) • ASU LEDs (page 264) • Peripheral Unit LEDs (page 266) •...

  • Page 280: Fim Leds

    Technician’s Handbook FIM LEDs The top LED indicates the status of local FIM. The bottom LED indicates the status of the remote FIM. The Controller FIM monitors the synchronization of the clock appearing on the fiber link from the Peripheral Unit or DSU.

  • Page 281: Cim Leds

    Table 64 below shows the meaning of the LAN Ethernet ports LEDs. Table 64. Controller Ethernet Ports LEDs Meaning Bottom Normal Mode Switch Pressed Mode — Link activity. Full duplex. (Yellow) — Collision. ERR. (Red) — Link integrity. 100 Mbps. (Green) —...

  • Page 282: Alarm Leds

    Technician’s Handbook Alarm LEDs Figure 49. Alarm LEDs Table 66 below shows the meaning of the Alarm LEDs in normal operation. Table 66. Controller Alarm LEDs Meaning Status Color Critical LED: Service is lost; immediate maintenance required (critical alarm invokes system fail transfer if enabled).
  • Page 283 Table 66. Controller Alarm LEDs (continued) Meaning Status Color Minor LED: Minor malfunction in system (minor alarm raised when system not fully operational). OR Critical Alarm on. OR POR or INIT switch active. — No alarm. Alarms OFF LED: Green Alarm is on but silenced (Silence state is toggled by the Remove Alarms ON/OFF switch).

  • Page 284: Universal/R2 Nsu Leds

    Technician’s Handbook Network Services Unit LEDs Universal/R2 NSU LEDs Figure 50. Universal and R2 NSU LEDs The Universal and R2 NSU LEDs are grouped as follows (see Figure 50 above): • LAN LEDs (below) • L0/L1 LEDs (page 260) • Card Status LEDs (page 261) •...
  • Page 285 Table 67. NSU LAN LEDs (continued) Meaning Status Color Universal NSU R2 NSU — Message link not Message link not open to the open to the system. OR system. With L0/L1 LEDs marching: downloading. ST (Status): Card is booting. Card is booting. Card is not operating.

  • Page 286: L0/L1 Leds

    Technician’s Handbook L0/L1 LEDs Table 68 below shows the meaning of the L0/L1 LEDs. Table 68. NSU L0/L1 LEDs Meaning Left Right Universal NSU R2 NSU — No Layer 1. No physical (Red) layer present. Network/line jumper not set correctly. —...

  • Page 287: Table 69. Nsu Card Status Leds

    Table 68. NSU L0/L1 LEDs (continued) Meaning Left Right Universal NSU R2 NSU Flashing Downloading (15-20 minutes). (alternating yellow and green) Flashing Decompressing and copying files (alternating yellow) (2-4 minutes). — No error — No Link. Card Status LEDs Table 69 below shows the meaning of the Card Status (message link controlled) LEDs.

  • Page 288: Nsu Fim Leds

    LEDs (CIM 1 is on the left, and CIM 2 is on the right). Table 71. NSU CIM LEDs Meaning (all LEDs) Status Communication link synchronized with 3300 Controller. Flashing BSP running. Marching When top and bottom LEDs are alternating, NSU is powering up. Do NOT interrupt.

  • Page 289: Bri Nsu Leds

    BRI NSU LEDs Figure 51. BRI NSU LEDs The BRI NSU LEDs are grouped as follows (see Figure 51 above): • BRI Circuit LEDs (below) • CEPT LED (page 260) BRI Circuit LEDs Each BRI Circuit LED shows the status of the corresponding BRI circuit.

  • Page 290: Cim Led

    Technician’s Handbook Analog Services Unit LEDs Figure 52. Universal ASU LEDs Figure 53. ASU LEDs The ASU LEDs are grouped as follows (see Figure 51 above): • CIM LED (below) • ONS Circuit LEDs (page 260) • LS Circuit LEDs (page 260) CIM LED Table 73 below shows the meaning of the CIM LED.

  • Page 291: Ons Circuit Leds

    ONS Circuit LEDs Each ONS Circuit LED shows the status of the corresponding ONS circuit. Table 74 below shows the meaning of the ONS Circuit LEDs. Table 74. ASU ONS Circuit LEDs Meaning (All LEDs) Circuit State Status — Off hook. Flashing SLOW: Circuit is Idle.

  • Page 292: Peripheral Unit Leds

    Technician’s Handbook Peripheral Unit LEDs Fiber Interface Module LEDs Figure 54. FIM LEDs See “CIM LEDs” on page 256 for more information on the FIM LEDs.

  • Page 293: Dsu Pri Card Leds

    Digital Services Unit LEDs DSU PRI Card LEDs Figure 55. DSU PRI Card LEDs Table 76 below shows the meaning of the PRI Card Circuit LEDs. Table 76. DSU PRI Card Circuit LEDs Meaning (All LEDs) Status Color MS (Message System): Green Message link open to the system/ Message link not open to the system.
  • Page 294 Technician’s Handbook Table 76. DSU PRI Card Circuit LEDs (continued) Meaning (All LEDs) Status Color Left Right — Error. (Red) — No error. — D-channel established. (Green) Flashing — Layer 1 established. (Green) — No link. Flashing Alarm indication from far end. (Green) (Yellow) Blue alarm from card (normal...

  • Page 295: R2 Card Leds

    R2 Card LEDs Figure 56. R2 Card LEDs Table 77 below shows the meaning of the PRI Card Circuit LEDs. Table 77. DSU R2 Card Circuit LEDs Meaning (All LEDs) Status Color MS (Message System): Green Message link open to the system/ Message link not open to the system.
  • Page 296 Technician’s Handbook Table 77. DSU R2 Card Circuit LEDs (continued) Meaning (All LEDs) Status Color L0/L1 LEDs: Left Right — Error (no physical layer is present (Red) or network/line side termination jumper is not set properly). — No error. — AB signaling established.

  • Page 297: Appendix Ffru Part Numbers

    Appendix F FRU Part Numbers...
  • Page 298 Technician’s Handbook...

  • Page 299: Hardware Fru Part Numbers

    Table 78. Hardware FRU Part Numbers Part Number Description 50000363 Power Distribution Unit 50000730 CEPT Interface Assembly 50001245 3300 - 32 Channel Echo Canceller 50001246 3300 - 64 Channel Echo Canceller 50001247 3300 - 128 Channel Echo Canceller 50001248 3300 - Dual Fiber Interface...
  • Page 300 Part Number Description 50001275 3300 BRI Network Services Unit (UK) 50001856 SX-2000 Triple FIM Carrier 50002046 3300 Analog Services Unit 24 Port (LA) 50002047 3300 Analog Services Unit 4/16 Combo (LA) 50001272 3300 R2 NSU (110 V) 50001273 3300 R2 NSU (240 V)
  • Page 301 Table 78. Hardware FRU Part Numbers (continued) Part Number Description 50002813 3300 Analog Services Unit 24 Port Euro 50002814 3300 Universal Analog Services Unit 4/16 Combo Euro 50002922 3300 Power Dongles (Cisco compliant) 10 PK 50002211 3300 Controller 100 User...
  • Page 302 Technician’s Handbook Table 78. Hardware FRU Part Numbers (continued) Part Number Description 52000840 3300 Chassis Upgrade 64 Channels Compression 250 User (contains 50002970 - 250 User Controller, 2 X DSPs, 40 Compression Licenses (use old SysID and Hard Drive)) 9125-100-100-NA EMI Filter Kit 9125-100-106-NA Cabinet Interconnect Cable, 4.5 m...
  • Page 303 Table 78. Hardware FRU Part Numbers (continued) Part Number Description 9400-300-204-NA AC Power Supply 9400-300-301-NA Fiber Interface Module (FIM) 9400-300-302-NA Quad FIM Carrier 9400-300-308-NA DSU Slot FIM Carrier 9400-300-310-NA FIM Carrier Card 9401-000-024-NA Music on Hold Paging Unit (DNIC) MA218AA DS1 Interface Assembly MA225AA PRI Interface Assembly...

  • Page 304: Software Options Fru Part Numbers

    50002690 3300 3.1 Base Software Replacement (Software CD-ROM) 50002953 3300 3.2 Base Software Replacement (Software CD-ROM) 50003343 3300 3.3 Base Software Upgrade (Software CD-ROM, IP Console Software, Hard Drive, Handbook) 50003346 3300 3.3 Base Software (CD-ROM, SysID, Hard Drive, Handbook)
  • Page 305 3300 3.3 Base Software (CD-ROM) 54000291 3300 User License (One User) 54000294 3300 Device License (One Device) 54000297 3300 Mail Box License (One Mail Box) 54000300 3300 ACD Agent License (One Agent) 54000303 3300 Digital Link License 54000497 3300 XNET Networking License...
  • Page 306 Technician’s Handbook Table 79. Software Options FRU Part Numbers Part Number Description 9125-501-002-NA ISDN Auto Min/Max Software Option for the PRI Card 9125-501-003-NA ISDN NFAS Software Option for the PRI Card 9125-501-004-NA ISDN D-Channel Back up software option - PRI Card 9125-501-005-NA ISDN remote LAN Access software option - PRI Card...
  • Page 308 Technician’s Handbook...

  • Page 309: Handling Fiber Optic Cables

    Appendix G Handling Fiber Optic Cables...
  • Page 310 Technician’s Handbook...

  • Page 311: Fiber Interface Module (Fim)

    Handling Fiber Optic Cables Fiber Interface Module (FIM) Guidelines for Handling Fiber Optic Cable • Never touch the tip of a fiber connector. Cleanliness of the connector ferrule (tip) is important for error free transmission. • Always place the dust caps onto the connectors immediately after disconnecting.
  • Page 312 At the receiving end, the FIM converts the pulses of light back into electrical signals usable by the node. The FIM connects the 3300 Controller to a peripheral unit, NSU or DSU. These FIMs cannot be installed in the Applications Gateway. Each FIM variant may be identified by its optical wavelength and fiber type (indicated on the FIM faceplate).
  • Page 313 Fiber Interface Module Specifications (9400-300-301-NA) Notes: 1. The run length is the one-way length of fiber optic cable between nodes. 2. ST is a registered trademark of AT&T. 3. Some channels of the electrical interface are not available. 4. The optical budget is the allowable loss through fiber optic cable, splices, and connectors.
  • Page 314 Technician’s Handbook Notes:...
  • Page 315 Notes:...
  • Page 316 Technician’s Handbook Notes:...
  • Page 317 Notes:...
  • Page 318 Technician’s Handbook Notes:...
  • Page 320 ®,™ Trademark of Mitel Networks Corporation © Copyright 2003, Mitel Networks Corporation All rights reserved...

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