Analyze Ip Phone Issues - Mitel 3300 Technician's Handbook

Analyze IP Phone Issues

Use the Mitel 3300 ICP IP Phone Analyzer to collect performance
information from the IP devices on the network.
Tip: The PC must be connected to the network via a Layer 2 switch port on
the controller.
Install the IP Phone Analyzer
Install the IP Phone Analyzer on a PC running Windows NT, Windows
2000, Windows XP, or Windows 98.
1. In the System Administration Tool, program the IP address of the PC
to Option 131 for pre-Release 7.0 systems or to the ipa_srv tag in
Option 43 for Release 7.0 and later systems.
2. MCD 5.0 and later: Obtain the IPAnalyserSetup_<version>.exe from
MOL.
MCD 4.x and earlier: Insert the MCD software CD-ROM in the PC's
CD drive. Open the CD's Tools folder, then the Phone Analyzer
folder.
3. Double-click Setup.exe. Follow the IP Phone Analyzer install prompts.
Launch the IP Phone Analyzer
1. Open Mitel IP Phone Analyzer (Start/Programs).
2. For instructions on how to interpret IP Phone information, refer to IP
Phone Analyzer Online Help.
Enable Tool Analysis
1. Select Commands, then Register Set.
2. Enter the IP address of the IP telephone.
To enable tool analysis
• From the IP telephone, reboot the phone to add the IP address of
the PC to the telephone. The IP address appear on the IP Phone
Analyzer Status View window.
• From the System Administration Tool, issue the LOAD IPDEVICE
ALL maintenance command to monitor all IP telephones. There
will be a service outage while the telephones reset.
Maintenance
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