Mitel 3300 General Information Manual
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Mitel 3300 General Information Manual

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GENERAL INFORMATION GUIDE

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  • Page 1 GENERAL INFORMATION GUIDE...

  • Page 3: Table Of Contents

    Physical System Features ....................4 Controller .......................... 4 Network Services Units ..................... 5 Mitel Networks 3300 Universal Network Services Unit ............5 Mitel Networks 3300 R2 Network Services Unit..............6 Mitel Networks 3300 BRI Network Services Unit ............... 6 Analog Services Units ....................... 6 Mitel Networks 3300 Universal Analog Services Unit ............
  • Page 4 Mitel Networks 6115 Interactive Contact Center...............24 Mitel Networks 6150 Multimedia Contact Center ..............24 Mitel Networks 6160 Intelligent Queue ................24 Mitel Networks 6200 Cost Management in a Contact Center ...........24 Mitel Networks 6300 Call Recording in a Contact Center ..........25 MITEL NETWORKS 6500 SPEECH-ENABLED APPLICATIONS ......26 Mitel Networks 6500 Speech-Enabled Attendant .............26...
  • Page 5 Mitel Networks 5423 IrDA Module ................... 39 Mitel Networks 5303 Conference Phone ................. 40 Mitel Networks 5305 IP Office Conference Unit ............... 41 Mitel Networks 5310 IP Board Room Conference Unit ............ 42 SUPERSET 4001 ......................43 SUPERSET 4015 ......................44 SUPERSET 4025 ......................
  • Page 6 TRAFFIC AND PERFORMANCE SPECIFICATIONS ..........60 Traffic and Performance....................60 Trunking...........................60 Attendant Console Specifications..................61 LAN/WAN NETWORK CONFIGURATION ..............62 Network Guidelines ......................62 3300 ICP as a Backup WAN ....................62 FEATURES ......................63 3300 ICP Features ......................63 Auto Attendant Features ....................75 Voice Mail Features ......................76 SOLUTIONS......................79 Solution Overview ......................79...

  • Page 7: Introduction

    Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 8: Overview

    The 3300 ICP can operate on a stand-alone basis and has the ability to cluster multiple systems together over IP or TDM based infrastructures. The system supports thousands of users whether they are co-located or geographically dispersed.

  • Page 9: System Architecture

    TDM (Time Division Multiplexing) subsystem for switching calls between traditional telephone devices. The 3300 ICP has the advantage of being able to optimally switch all types of traffic, IP or TDM. The 3300 ICP provides native call setup, tear down, and signaling between Ethernet IP connected telephones.

  • Page 10: System

    It also houses an optional integrated voice mail system. The 3300 Controller contains a hard drive, two RS-232 ports (DB-9 connectors), a remote alarm port, 64 or 128 channels of echo cancellation, a Stratum 3 clock, and a power-fail-protected real-time clock.

  • Page 11: Network Services Units

    Mitel Networks 3300 BRI Network Services Unit. Mitel Networks 3300 Universal Network Services Unit The Mitel Networks 3300 Universal NSU provides T1 or E1 connectivity and supports up to two T1 or E1 links per unit. The protocols supported by the T1 interfaces are •...

  • Page 12: Mitel Networks 3300 R2 Network Services Unit

    The 3300 R2 NSU connects to a 3300 Controller by using a fiber cable. Additional digital trunks can be added to the 3300 ICP by chaining two NSUs together via the Copper Interface Module (CIM) connection using a Category 5 crossover cable.

  • Page 13: Mitel Networks 3300 Universal Analog Services Unit

    The Mitel Networks 3300 ASU is the On-Premises Station (ONS) Line unit and supports up to 24 ONS CLASS ports. It connects to a 3300 Controller by using a Category 5 UTP cable that terminates on an 8-pin modular jack (RJ-45).

  • Page 14: Digital Service Unit

    NA PRI Card • R2 card. For detailed information on the hardware specifications, refer to the 3300 ICP Hardware User Guide. Peripheral Unit Each peripheral unit holds up to 12 Peripheral Interface Cards and provides up to 192 ONS or DNI ports.

  • Page 15: Migration

    Mitel Networks SX-2000 MICRO LIGHT By installing a triple FIM card in the SX-2000 MICRO LIGHT cabinet, you can connect it to the 3300 ICP by using multi-mode fiber. As a result, you can use the existing peripheral and digital trunk cards within the cabinet.

  • Page 16: Mitel Networks 3200 Integrated Communications Platform (Icp)

    General Information Guide Mitel Networks 3200 Integrated Communications Platform (ICP) The Mitel Networks 3200 ICP database is converted and restored to a 3300 ICP database, and any peripheral cabinets connect to the FIM ports on the 3300 Controller. In addition to the DNI telephones supported by the peripheral cabinet, the 3300 ICP supports the following legacy single port IP telephones: •...

  • Page 17: Maintenance

    It also enables databases from legacy SX-2000 systems, and 3200 ICP systems to migrate to the 3300 ICP by using a database conversion and restore utility. The 3300 Configuration Tool requires Microsoft Windows NT 4.0 or Microsoft Windows 2000 Professional operating system.

  • Page 18: Security

    The 3300 ICP system has comprehensive toll control as an integral part of the call control. It lets you restrict user access to trunk routes and/or specific external directory numbers. It also provides Class of Restriction (COR) and Class of Service (COS) features that can substantially reduce the risk of toll abuse.

  • Page 19: Specifications

    Environment for 3300 ICP Components and Peripherals Storage Environment for 3300 ICP Components and Peripherals Condition Specification Temperature 3300 Controller: 32º to 104º F (0º to 40º C) All Other Components: 39º to 120ºF (4º to 49ºC) Humidity 15-95% Relative Humidity, non-condensing Vibration 0.5 g, 5 to 100 Hz, any orthogonal axis...

  • Page 20: Environment For Dsu And Peripheral Units

    Note: Conversion factors: 1 watt is equal to 3.412 BTUs per hour, 1 ton of refrigeration is equal to 12,000 BTUs per hour or 3.516 Kilowatts. Additional information can be found in the 3300 ICP Hardware User Guide. Dimensions and Weights...

  • Page 21: Tone Plans

    General Information Guide Tone Plans The system supports tone plans for the following countries: • Germany • Italy • Latin America (Argentina, Chile, Mexico) • Netherlands • North America (Canada, USA) • Portugal • Spain • United Kingdom. For detailed information, refer to the technical information in the Hardware User Guide. - 15 -...

  • Page 22: Applications

    The 3300 ICP supports wireless devices from Symbol Technologies to provide a fully-featured integrated wireless solution. With Symbol Technologies IP devices users have access to the complete range of 3300 ICP features over an 802.11b wireless LAN. The 3300 ICP supports the following phones: Symbol NetVision phone and Symbol MiNET Wireless Phone.

  • Page 23: Voice Mail

    • Notification of waiting messages whether subscribers are in or out of the office. For a complete listing of features provided by the 3300 ICP voice mail refer to the Auto Attendant Features list and the Voice Mail Features list.

  • Page 24: Management Applications

    The Mitel Networks 6200 Cost Management Solution (CMS) is available to all Mitel Networks channels that carry the 3300 ICP product lines. The solution has been developed with the understanding that companies have unique cost management requirements depending on their vertical markets.

  • Page 25: Mitel Networks 6300 Call Recording Solutions

    Computer Telephony Integration (CTI) driven and non CTI driven solutions. Mitel offers a unique application that gives the user to record a conversation on demand. This sophisticated solution will not only start recording when the recording is activated but will capture a conversation from beginning to end even if recording is activated in the middle of the conversation.
  • Page 26 • Reports: Uses a report wizard to generate custom reports • System administration: Define groups, assign users, define all system parameters and access privileges For detailed information refer to Mitel Networks 6300 Call Recording Solutions documentation. - 20 -...

  • Page 27: Mitel Networks 5700 Voice First Application

    General Information Guide Mitel Networks 5700 Voice First Application Mitel Networks 5700 Voice First Application is a software-based IP video system. The 5700 provides the easiest to use video conferencing solution on the market today by integrating the application with the controls on a 5020 IP phone.

  • Page 28: Mitel Networks 5750 Desktop Video Appliance

    Windows NT or Windows 2000 operating system. Mitel Networks 5750 Desktop Video Appliance The Mitel Networks 5750 Desktop Video is a personal appliance for use with both desktop and laptop configurations. Users are able to make direct calls to other personal conferencing systems and to participate in multipoint meetings.

  • Page 29: Mitel Networks 6100 Contact Center Solutions

    General Information Guide Mitel Networks 6100 Contact Center Solutions Mitel Networks 6100 Contact Center Solutions (CCS) is a suite of applications that enhances the integrated ACD functionality of the 3300 ICP. These applications enable customers to maximize the efficiency of their contact center. This suite incorporates •...

  • Page 30: Mitel Networks 6115 Interactive Contact Center

    Call Detail Reporting – Enables 6160 IQ reporting Mitel Networks 6200 Cost Management in a Contact Center Mitel Networks 6200 Cost Management in a Contact Center provides the supervisor with all the tools they require to keep track of communications costs. It enables the supervisor to:...

  • Page 31: Mitel Networks 6300 Call Recording In A Contact Center

    Mitel Networks 6300 Call Recording in a Contact Center Mitel Networks 6300 Call Recording in a Contact Center provides contact centers with the tools required to record calls for liability purposes and/or evaluate the quality of an agents work, measure performance and improve the response of the agents.

  • Page 32: Mitel Networks 6500 Speech-Enabled Applications

    A Mitel Networks 6500 Speech Enabled Applications server can support up to 30 ports of simultaneous speech, corporate directories with up to 10,000 names, and personal directories of up to 500 names.

  • Page 33: Mitel Networks 6500 Speech-Enabled Unified Messaging

    Mitel Networks 6500 Speech-Enabled Unified Messaging is fully integrated with Microsoft Outlook and the Mitel Networks 6500 Speech Enabled Attendant application. It provides access to all messages from a single Outlook Inbox that users can filter and navigate via speech recognition.

  • Page 34: Calendar & Task Management

    General Information Guide Calendar & Task Management Calendar & Task Management provides users with access to their Calendar and Task lists using spoken commands. Users can also review their message lists, create, modify, or delete appointments, meetings or tasks. Fax Integration Fax Integration provides users with the ability to forward their faxes to another fax machine.

  • Page 35: Desktop Applications

    Dial by Address Book (DBAB) allows the user to select a telephone number and dial it directly from the PDA. Note: The Mitel Networks IrDA Module, which is available as an add-on unit for the Mitel Networks 5020 IP Phone and is integral to the Mitel Networks 5140 IP Appliance, provides the connectivity between the telephone and the PDA.

  • Page 36: Peripherals

    DNI card is connected to the system: • SUPERSET 4001 Telephone • SUPERSET 4015 Telephone • SUPERSET 4025 Telephone • SUPERSET 4150 Telephone • SUPERCONSOLE 1000 Analog telephones may also be connected when using the 3300 Universal ASU or 3300 ASU. - 30 -...

  • Page 37: Desktop

    General Information Guide Desktop Mitel Networks 5001 IP Phone The Mitel Networks 5001 IP Phone is a low-cost, entry-level IP telephone that connects to a 10/100BaseT Ethernet network. Features of the telephone include: • Three fixed-function keys: Hold, Message, and Trans/Conf •...

  • Page 38: Mitel Networks 5005 Ip Phone

    General Information Guide Mitel Networks 5005 IP Phone The Mitel Networks 5005 IP Phone is a low-cost IP telephone that connects to a 10/100BaseT Ethernet network. Features of the telephone include: • Twenty-character alpha-numeric liquid crystal display (LCD) • Twenty feature keys (6 pre-assigned) •...

  • Page 39: Mitel Networks 5010 Ip Phone

    General Information Guide Mitel Networks 5010 IP Phone The Mitel Networks 5010 IP Phone is a digital telephone that connects directly to a 10/100BaseT Ethernet network. Features of the telephone include • Twenty-character alpha-numeric liquid crystal display (LCD) • Seven line keys, each with a built-in line status indicator •...

  • Page 40: Mitel Networks 5020 Ip Phone

    General Information Guide Mitel Networks 5020 IP Phone The Mitel Networks 5020 IP Phone is a digital telephone that connects to a 10/100BaseT Ethernet network. Features of the telephone include • Twenty-character alpha-numeric LCD with contrast control • Three softkeys for feature access •...

  • Page 41: Mitel Networks 5140 Ip Appliance

    General Information Guide Mitel Networks 5140 IP Appliance The Mitel Networks 5140 IP Appliance is an exciting new IP telephony offering. It combines proven, high-quality communications with superior feature access for easy information retrieval. This device adds IP value to the desktop by offering improved integration with desktop devices and software server applications.
  • Page 42 General Information Guide - 36 -...

  • Page 43: Mitel Networks Programmable Key Module 12

    The keys can be programmed through the telephone. The PKM 12 unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.

  • Page 44: Mitel Networks Programmable Key Module 48

    The keys can be programmed through the telephone. The PKM 48 unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.

  • Page 45: Mitel Networks 5423 Irda Module

    General Information Guide Mitel Networks 5423 IrDA Module The Mitel Networks IrDA (Infrared Display Adapter) Module attaches to a 5020 IP Phone. Software must also be installed on the Palm Personal Digital Assistant (PDA) operating system. A wireless connection between the telephone and the Palm PDA is established through the infrared ports.

  • Page 46: Mitel Networks 5303 Conference Phone

    General Information Guide Mitel Networks 5303 Conference Phone The Mitel Networks 5303 Conference Phone uses Mitel Networks acoustic beam-forming technology to produce superior performance. Features of this unit include • Full Duplex operation • Acoustic beam- forming that controls near end, far end and double-talk, and locates direction of speech •...

  • Page 47: Mitel Networks 5305 Ip Office Conference Unit

    General Information Guide Mitel Networks 5305 IP Office Conference Unit The Mitel Networks 5305 IP Office Conference Unit uses acoustic beam forming technology to ensure superior performance. The unit connects to the 5020 IP Phones headset port. This unit is designed for a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters).

  • Page 48: Mitel Networks 5310 Ip Board Room Conference Unit

    Mitel Networks 5310 IP Board Room Conference Unit The Mitel Networks 5310 IP Board Room Conference Unit is a high quality conference unit that uses acoustic beam forming technology to ensure superior performance. The unit connects to the 5020 IP Phone headset port.

  • Page 49: Superset 4001

    General Information Guide SUPERSET 4001 The SUPERSET 4001 telephone connects to a DNI card in the Peripheral unit. It is a single-line, digital telephone that gives users basic access to system functionality. The SUPERSET 4001 telephone has • Seven Speed Call keys •...

  • Page 50: Superset 4015

    General Information Guide SUPERSET 4015 The SUPERSET 4015 telephone connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) • Seven line keys, each with a built-in line status indicator •...

  • Page 51: Superset 4025

    General Information Guide SUPERSET 4025 The SUPERSET 4025 telephone connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) with contrast control • Three softkeys for feature access •...

  • Page 52: Superset 4150

    General Information Guide SUPERSET 4150 The SUPERSET 4150 telephone connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with • Forty-character alpha-numeric liquid crystal display (LCD) with contrast control and six touch- sensitive softkey areas for feature access •...

  • Page 53: Symbol Netvision Phone

    Spectrum24 wireless data networks by using Voice-over-IP. This phone is available in Direct sequencing only and can only be used with an 11MB AAP. This phone and supporting apparatus provide greater flexibility to the 3300 ICP. The phone interfaces directly with the controller which provides full system functionality.

  • Page 54: Symbol Minet Wireless Phone

    Spectrum24 wireless data networks by using Voice-over-IP. This phone is available in Direct sequencing only and can only be used with an 11MB AAP. This phone and supporting apparatus provide greater flexibility to the 3300 ICP. The phone interfaces directly with the controller which provides full system functionality.

  • Page 55: Consoles

    General Information Guide Consoles SUPERCONSOLE 1000 The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The 4-line by 80- character alphanumeric display shows source and destination, time and date, call waiting, and station information (such as COS and COR values).

  • Page 56: Mitel Networks 5550 Ip Console

    Some of the console features include • Specialized telephony keypad for dialing, call processing, and access to 3300 ICP features and applications • Highly intuitive Graphical User Interface (GUI) •...
  • Page 57 General Information Guide - 51 -...

  • Page 58: Accessories

    110/220V, 60/50Hz AC input. The 3300 In-Line Power Unit is connected in series to an Ethernet switch. The data output jack on the switch connects to the input jack on the 3300 In-Line Power Unit, and the data/power output jack on the 3300 In-Line Power Unit connects to the data input jack on the IP telephone.

  • Page 59: Mitel Networks Ip Paging Unit

    General Information Guide Mitel Networks IP Paging Unit The Mitel Networks IP Paging Unit is an optional module that provides paging functionality on the system. The IP Paging Unit can be a stand-alone or a wall-mounted unit. There are two LEDs that provide basic status information.

  • Page 60: Mitel Networks 3300 Power Dongle (Cisco Compliant)

    General Information Guide Mitel Networks 3300 Power Dongle (cisco compliant) The Mitel Networks 3300 Power Dongle enables Mitel Networks IP telephones to be powered by Cisco 600*/4006, 3524 series of catalyst switches or the Cisco mid-span power hub. - 54 -...

  • Page 61: Symbol Spectrum24 Access Point

    General Information Guide Symbol Spectrum24 Access Point The Spectrum24 Ethernet Access Points (AP’s), manufactured by Symbol Technologies, function as a Media Access Control (MAC) bridge between wired LANs and wireless endpoints (NetVision telephony devices). The Spectrum24 AP-4100 Series Access Points use the Direct Sequence Spread Spectrum used for in-building wireless networks.

  • Page 62: Network

    The external loop resistance on an ONS line must be 600 ohms or less, and the loop length must be 5000 ft (1500m) or less on 26-gauge wire. These lines are supported by the 3300 Universal ASU, the 3300 ASU and the ONS line card in the Peripheral unit or MICRO LIGHT.

  • Page 63: Ip Networking

    IP Networking. Each 3300 ICP supports up to 2000 IP trunks allowing for a ’cluster’ of up to 80 3300 ICP systems to work as a single integrated voice system. Each pair of 3300 ICP systems can be connected by up to 200 IP trunks.

  • Page 64: Isdn (Integrated Services Digital Network)

    The 3300 ICP supports multiple ISDN protocols and provides ISDN connectivity. The system connects with the ISDN public network and data devices (such as routers, video conferencing equipment, and servers) by using Primary Rate Interface (PRI) or Basic Rate Interface (BRI). ISDN...
  • Page 65 The 3300 R2 NSU provides access to the R2 National Public Switched Telephone Network (PSTN) with MF-R2 digital trunk signaling. The 3300 R2 NSU supports the CCITT Blue Book, Volume VI, Fascicle VI.4, Specifications of Signaling System R2, Recommendations Q.44o to Q.490 (with the exception of Q.479 Echo Suppression, Q.490 Test Calls and international signals).

  • Page 66: Traffic And Performance Specifications

    General Information Guide Traffic and Performance Specifications Traffic and Performance Criteria Result 1.5197 per second Busy Hour Call Completions (BHCC)* 5471 per hour Response Time Specification Delay to Dial Tone 1 s Dial Tone Cut Off Delay 500 ms Post-Dialing Delay 1.5 s Connecting Delay 400 ms Data Blocking Possibilities Software <0.0001 Blocking Probability...

  • Page 67: Attendant Console Specifications

    IVR equipment (IVR can also be considered as an operator replacement). • Up to 16 IP operator consoles can be used on the 3300 ICP system. • As a rule of thumb, operators will typically handle calls at a rate of 50 to 100CPH. The majority of calls handled by the operator are for incoming trunk traffic.

  • Page 68: Lan/Wan Network Configuration

    Use Ethernet switches instead of hubs (voice and data should not use the same shared ethernet hub • Use Full Duplex Fast Ethernet to the 3300 Controller ports • Use Full Duplex Fast Ethernet and Ethernet Trunks between switches. When IP telephones are being placed across routed links, the routers should be configured to prioritize voice traffic by using techniques such as Weighted Fair Queuing (WFQ) with multiple queues configured (for example, high priority for voice and low priority for data).

  • Page 69: Features

    General Information Guide Features 3300 ICP Features Feature Name: Description: Default Account Codes are entered automatically by the system Account Codes - Default each time a user dials an external number. They may be used to segregate groups in SMDR for billing.
  • Page 70 Attendant CAS Interface Centralized Attendant Service (CAS) interface allows 3300 ICP to be a remote node for a CAS site. CAS is an attendant call handling service that is provided at a central office switch for calls from both public and private networks.
  • Page 71 BRI (Basic Rate Interface) BRI is a basic ISDN service consisting of two 64Kbps channels and a single 16Kbps channel. This feature is supported on the 3300 ICP with the 3300 BRI Network Services Unit. Broadcast Groups See Groups - Key System and Multicall.
  • Page 72 Call Coverage Call Coverage is provided through a combination of features: Call Rerouting, Call Forward, Do Not Disturb, and Answer Plus - Mitel Networks Call Distribution. Call Duration Display Call Duration Display provides you with a display of the call...
  • Page 73 General Information Guide Feature Name: Description: Camp-on Tone Security Camp-on Tone Security prevents you from hearing Camp-on tone. If any party in a call has this option enabled, no Camp-on tone is returned to anyone in the call. Centralized Attendant Service See Attendant CAS Interface (CAS) interface Class of Restriction...
  • Page 74 Display Contrast Control Display Contrast Control lets you adjust the contrast of the alphanumeric display. Allows the programming of Mitel Networks digital devices Do Not Disturb Do Not Disturb (DND) lets you place your set in an apparent busy condition without affecting the outgoing functionality. If someone calls your set while DND is activated, he or she will hear special busy tone.
  • Page 75 General Information Guide Feature Name: Description: idle stations, and the stations stop ringing when one member answers the call. Handset Receiver Volume Handset Receiver Volume Control lets you adjust the volume of the Control handset receiver. Handsfree Operation Handsfree Operation lets you use your telephone without lifting the handset.
  • Page 76 The system supports both analog and digital networking. See Node ID Recognition and Uniform Numbering Plan. Networked ACD Networked ACD supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations (on different systems) may service calls on the network independently of where the call first entered the network.
  • Page 77 General Information Guide Feature Name: Description: Night Service - Automatic Automatic Night Service places the system into Night service automatically if all attendant consoles are unable to receive calls or if all attendant consoles are inactive and the time-out period has expired.
  • Page 78 General Information Guide Feature Name: Description: incoming and outgoing calls for the systems Universal Network Services Unit. Recall Recall lets an incoming caller, who has been transferred to an idle station and not answered within a specified time-out period, call back the last party who handled the call.
  • Page 79 General Information Guide Feature Name: Description: Speed Dial See Speed Call. Station Message Detailed Station Message Detailed Accounting (SMDA) lets the system Accounting (SMDA) accumulate meter pulses (up to an assigned buffer size) that can be read, printed, and cleared from a console. You can collect meter pulses by using either a device (device meter unit accumulation) or an account code (account code meter unit accumulation).
  • Page 80 General Information Guide Feature Name: Description: Transmission Tests Transmission Tests let you perform the following tests on a trunk: milliwatt test, balance test, and 100 test. Trunk Access Trunk Access lets you access a specific trunk directly. No toll control or ARS checking is done when you use Trunk Access. This feature is used when a maintenance telephone is required Trunk Answer From Any Trunk Answer From Any Station (TAFAS) lets you answer any call...

  • Page 81: Auto Attendant Features

    General Information Guide Auto Attendant Features Feature Description Open and Closed Greeting The company greeting can be programmed to automatically change from open business hours to closed or after hours. Expire at a preset Time Greeting A Company Greeting can be programmed for use over holidays or shutdowns that will automatically expire after a specified number of days.

  • Page 82: Voice Mail Features

    General Information Guide Voice Mail Features Feature Description Personal Greetings/Name Subscriber name and a personal greeting can be recorded by each mailbox user. Message Prologue Informs subscribers when they access their mailbox how many new or saved messages they have (if any). Temporary Greeting A personal greeting set for a specific number of days (with automatic expiration) can be recorded by each subscriber.
  • Page 83 General Information Guide Feature Description Message Notification The subscriber will be notified that they have received a message by the message light on their phone (MWI), and optionally by setting the notification type to one of the following options, which will cause the voice mail system to call: - the mailbox’s associated extension number, for analog phone extensions or phones without a message light (prompts called party to...
  • Page 84 Administrator - for accessing administrative functions such as greetings recording. Softkey Integration Users with Mitel Networks telephones can press softkeys instead of dialing codes to select Mitel Express Messenger menu options For example, to listen to message, a user can press the Play Message softkey instead of dialing the digit 7.

  • Page 85: Solutions

    General Information Guide Solutions Solution Overview This section will illustrate 3300 ICP and Mitel Networks applications solutions for examples of customer requirements. • Stand-alone Site • Multiple System Site • Installed Base Stand-alone Site The Customer Really Good Autoparts (RGA) manufactures auto parts for a Big Three car manufacturer in Detroit.
  • Page 86 Because of its modular design, the 3300 ICP can keep up with RGA as their business grows by clustering 3300 ICP controllers to support thousands of users...
  • Page 87 General Information Guide - 81 -...

  • Page 88: Multiple Site

    It is time for a change. The Solution Central to the solution that EA’s communications service provider recommended was the Mitel Networks 3300 ICP. The 3300 ICP supports flexible networking and natural speech recognition technology, which deliver tangible business advantages. - 82 -...
  • Page 89 General Information Guide EA’s solution consists of two 3300 ICPs, one located in New York and one in San Francisco. The two 3300 ICPs were connected using the integrated IP Networking feature of the 3300 ICP, thus leveraging the corporate WAN. By sending voice traffic over the corporate WAN, significant long distance savings were realized.

  • Page 90: Installed Base Migration

    The Solution Central to RGRE’s solution is the Mitel Networks 3300 ICP. The new switch in London will be a 3300 ICP with integrated voice mail. This system will provide high quality voice communications and advanced, integrated applications that scale as needed. Since the 3300 ICP is a VoIP system, RGRE will save money wiring their new office in London since only one set of wiring needs to be installed for both the voice and data network.
  • Page 91 WAN. This was easily accommodated by the 3300 ICP’s integrated IP Networking feature. A 3300 ICP was installed in Toronto and was connected to the 3300 ICP in London via IP Networking. In addition to realizing significant cost savings, RGRE was able to take advantage of MSDN features across the network.
  • Page 92 IP ..............................3, 30 ISDN ..............................58 ISDN Connectivity........................... 58 ISDN Primary Rate Interface......................58 ISDN Support ..........................58 LAN/WAN............................. 62 3300 ICP as a Backup WAN ......................62 Network Guidelines ........................62 Lines ..............................56 Links ..............................56 Maintenance............................11 Alarms.............................. 11 Circuit Indicators ..........................
  • Page 93 General Information Guide Network ........................2, 3, 56, 59, 60, 62 ISDN..............................58 Trunks ............................56, 60 Network Guidelines ..........................62 Network Services Unit ..........................5 NSU.................................5 Overview ..............................2 Peripherals............................30 Physical System Features........................4 PKM ..............................30, 63 Power Unit ............................52 PRI ..........................5, 11, 56, 58, 62 Programmable Key Module......................30, 63 PSTN...............................56, 59 R2................................59...

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