Ring Back; Camp On Busy; Call Waiting From Another Extension; To Present A Busy Extension With A Call Waiting Tone - Mitel 3000 Administrator's Manual

Mitel 3000
Administrator's Manual
To pick up a call that is on hold in line 2, dial #502 from the extension you want to pick the call from.
Note: If the Mitel 3000 is in PBX mode, this feature will not work.
To Pick up an External Incoming Call
•
Select "External Call Pick-Up".
Note: This feature will not work for internal calls.
From a standard analog phone, the code is 726.

Ring Back

If the extension you call is busy, use the Ring Back feature to have the extension call you back when it
becomes free. If you dial for a CO line and no lines are free, use the Ring Back feature to get a CO line as
soon as one is available.
To have a Busy Extension Call You Back when it Becomes Free
•
When you have called a busy extension, select "Ring Back" on the display.
When the extension becomes free, your extension will ring and your display will show "Ring Back
From Extension".
•
Select "Answer The Call" or pick up the handset to ring the extension.
From a standard analog phone, press Hookflash and dial 5 when you have called a busy extension.
To Get a CO Line as Soon as One is Available
•
When you have dialed for a line and none are free, select "Ring Back" on the display.
When the line becomes free, your extension will ring and your display will show "Ring Back
From Line".
•
Select "Answer The Call" or pick up the handset to select a line.
From a standard analog phone, press Hookflash and dial 5 when you have dialed for a line and no lines are
free.

Camp On Busy

"Camp On Busy" allows you to have your extension call a busy extension as soon as it becomes free.
•
When you call an extension and get a busy signal / tone, stay off-hook and when the called extension
becomes free, it will start ringing.

Call Waiting from Another Extension

If you get a busy signal / tone when you call an extension, you can alert the busy extension that you wish to
make contact with provided the extension is not protected against receiving Call Waiting tones. (See page
91). An audible tone will sound on the called extension, and the message "Call wait. – Ext xx" will appear
on its display. Options to accept the call are offered on the display.

To Present a Busy Extension with a Call Waiting Tone

•
Select "Waiting Tone" on the display when a busy tone is returned from an extension.
From a standard analog phone, press Hookflash and dial 8.
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