Overflow Feature - Panasonic KX-TDA100 Features Manual

Conditions
• Group Call Waiting (→ 1.2.2.2 Group Call Distribution) cannot be used simultaneously with VIP Call.
Even if VIP Call mode is enabled, it will not function when group extensions have turned on Call
Waiting. Call Waiting must be turned off on all member extensions in order for VIP Call to function.
1.2.2.5

Overflow Feature

Description
When all agents in an incoming call distribution (ICD) group are handling calls, additional calls can be
directed to a queue. When the queue is unable to accommodate additional calls (→ Queuing Call Capacity
[628]), its calls can be handled by the Overflow feature. This feature can either direct calls to an overflow
destination or give callers a busy tone. Overflow destinations can be assigned for each ICD group and each
time mode.
Overflow
Feature
ICD Group Redirects calls to a different
Overflow overflow destination
depending on the reason for
the overflow. A destination can
be assigned for each time
mode.
Busy on Gives callers a busy tone.
Busy
[Example of Busy on Busy in use]
You have five staff members, of which only two should be on the phone at the same time. When two agents
are handling calls, you want callers to hear a busy tone (not a ringback tone) to let them know that your
company is open for business.
Program your PBX as follows: the answering agent number (→ Maximum Number of Agents [632]) should
be "2", and the queuing call number (→ Queuing Call Capacity [628]) should be "0". Do not assign an
overflow destination (→ Destination When All Busy [627]).
Description
a)
b) A Queuing Time Table is not
c)
d) The Overflow time (Overflow
e)
a)
b) A Queuing Time Table is not
Works When:
There is no space in the
queue.
assigned and there are no
extensions logged-in.
An Overflow command is
assigned to the Queuing Time
Table.
time [626]) expires.
Manual Queue Redirection is
performed. (Pressing the
Hurry-up button.)
There is no space in the
queue.
assigned and there are no
extensions logged-in.
1.2 Receiving Group Features
Conditions
A destination must be
assigned. (→
Destination When All
Busy [627])
A destination must be
assigned. (→
Destination for Overflow
Time Expiration [625])
An overflow destination
must not be assigned.
(→ Destination When All
Busy [627])
Feature Guide 45