Overflow Feature - Panasonic KX-TDA30 Features Manual

1.2 Receiving Group Features
1.2.2.5

Overflow Feature

Description
When waiting calls exceed the waiting queue capacity (→ Queuing Call Capacity [628]), they may be
redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following
features:
1)
Intercept Routing—Overflow in an Incoming Call Distribution Group
2)
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following
conditions:
a)
There is no space in the waiting queue.
b)
The Queuing Time Table is not assigned and there are no extensions logged in.
c)
An Overflow command is assigned to the Queuing Time Table.
d)
The Overflow time (→ Overflow Time [626]) expires.
e)
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time
mode (day/lunch/break/night) (→2.2.4 Time Service). two different destinations can be assigned, one
for a) and b) (→ Destination When All Busy [627]), and one for c), d), and e) (→ Destination for Overflow
Time Expiration [625]).
Wired Extension (PT/SLT/ISDN Extension/T1-OPX)
PS
Incoming Call Distribution Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analogue/ISDN Remote Maintenance
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Other PBX Extension (TIE with no PBX Code)
Other PBX Extension (TIE with PBX Code)
54 Feature Guide
Destination Availability