Panasonic KX-TDA100 Features Manual page 38

1.2 Receiving Group Features
3.
VIP Call [→ 1.2.2.4 VIP Call]
ICD groups can be assigned a priority, allowing calls in higher-priority groups to be answered before
calls in lower-priority groups.
4.
Overflow Feature [→ 1.2.2.5 Overflow Feature]
When calls cannot be answered or queued, they can be redirected to a preprogrammed destination via
ICD Group Overflow. Callers can also get a busy tone (Busy on Busy) or be disconnected.
5.
ICD Group Control Features
Log-in/Log-out
Supervisory
Feature
Conditions
• An extension can belong to more than one ICD group.
• G-DN button
Normally incoming calls will arrive on a CO button or on the INTERCOM button of an extension user's
telephone. When a call arrives, a button will light accordingly. In this situation however, it is difficult to
tell whether an incoming call is directed to the individual user, or to an ICD group the user belongs to.
Using flexible buttons, extension users can create a Group Directory Number (G-DN) button for each
ICD group they are a member of. These buttons can then be used to receive incoming calls to the
corresponding group, indicate the user's Log-in/Log-out status, etc.
An extension can have more than one G-DN button for the same ICD group. (Multiple G-DN). If every
G-DN button of the same group is occupied on all agents' telephones, the next incoming call will be
held in a queue or will overflow.
Even though an extension can have a G-DN button for an ICD group that the extension is not a member
of, the G-DN button will not receive calls to that group and will have no function.
• Group FWD
The Call Forwarding (FWD) feature can be programmed for each ICD group, allowing all calls to that
group to be forwarded to a specific destination. The forward destination can be an outside party if the
COS assigned to the group allows it.
• Internal Call Block
Internal calls from an extension to an ICD group can be restricted based on the COS assigned to the
extension and the group.
38 Feature Guide
Feature
Member extensions can join (log-in) the
group to handle calls, or leave (log-out) the
group to take a break.
Wrap-up time can be given to users after
each call, allowing them time to finish their
paperwork before being eligible to receive
a new call.
Incoming Call The supervisor extension can monitor
Queue Monitor various information about the group's calls
on its display.
Log-in/Log-out Monitor: The supervisor extension can
Monitor and monitor the Log-in/Log-out status of group
Remote Control members.
Remote Control: The supervisor
extension can change the status of group
members.
Description Details in
• 1.2.2.6 Log-in/
Log-out
• 1.2.2.7
Supervisory
Feature