Holding Features; Call Hold - Panasonic KX-TDA100 Features Manual

1.12 Holding Features

1.12.1 Call Hold

Description
An extension user can put a call on hold. The following Hold features are available:
Feature
Call Hold General
Exclusive Call Hold
The result of the holding operation can be determined through system programming. Pressing the HOLD
button again just after the first time alternates the mode between General and Exclusive Call Hold.
Conditions
• Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom call and multiple
CO line calls on hold simultaneously. To hold multiple intercom calls, the user should use the Call Park
feature. (→ 1.12.2 Call Park) Using the Call Hold feature, a single line telephone (SLT) user can have
either one intercom call or one CO line call on hold. To hold multiple calls, the user should use the Call
Park feature.
• Music on Hold
Music, if available, is sent to the held party. (→ 1.12.4 Music on Hold)
• Hold Recall
If a call on hold is not retrieved within a preprogrammed time period (→ Hold Recall Time [200]), the
Hold Recall tone is heard at the extension which put the call on hold. If the extension is engaged in a
call, the Hold Alarm will be heard.
• If an outside party is placed on hold and the call is not retrieved within a preprogrammed time period
after the Hold Recall time expires, the call is automatically disconnected.
• Automatic Call Hold
A PT can be configured through system programming to place the current call on hold when the PT
user presses a CO, G-DN, or INTERCOM button to make or answer another call. If this feature is not
enabled, the current call will be disconnected.
[Example of Automatic Call Hold]
It is possible to receive an incoming CO line call by pressing the flashing G-DN button. The current
intercom call (on the INTERCOM button) is placed on hold. To return to the held call, press the
INTERCOM button.
• Call Hold Retrieve Deny
Internal Call Block (→ 1.1.2.2 Internal Call Block) also determines which extensions' calls an extension
user can retrieve, i.e., if extension 101 cannot call extension 201, then it cannot retrieve extension 201's
held calls either.
• SLT Hold Mode
It is possible to choose how to hold and transfer a call with an SLT through system programming. The
following methods are available:
Any extension can retrieve a held call.
Only the extension user who held the call can retrieve it.
1.12 Holding Features
Description
Feature Guide 107