Second Call Notification To Busy Extension; Second Call Notification To Busy Extension-Overview - Panasonic KX-TDA100 Features Manual

1.7 Busy Line/Busy Party Features
– Voice Mail (VM) Transfer button
Operation References
1.2.4 When the Dialed Line is Busy or There is No Answer
1.7.4

Second Call Notification to Busy Extension

1.7.4.1 Second Call Notification to Busy Extension—OVERVIEW
Description
When attempting to call a busy extension (i.e., an extension that is ringing or having a conversation), an
extension user can send a call waiting indication to the busy extension (Call Waiting). The method of
notification received depends on the called extension's personal setting and the telephone type:
Notification
Call Waiting Tone
Off-hook Call
Announcement (OHCA)
Whisper OHCA
Conditions
• Each extension user can choose to receive call waiting tones, OHCA, Whisper OHCA, or none of these.
• OHCA and Whisper OHCA are enabled or disabled by the Class of Service (COS) of the calling
extension.
• OHCA and Whisper OHCA are not compatible with certain telephone types. In such cases, a call
waiting tone will be sent to the called extension.
OHCA Mode of
Calling
Extension's COS
Disable
Enable
• The notification receiving methods (call waiting tone, OHCA, and Whisper OHCA) are available when
the called extension is having a conversation with other party. If the extension is not having a
conversation but is unavailable to receive the notification (dialing a number, for example), the calling
80 Feature Guide
Sends a call waiting tone to the busy extension.
Allows the caller to talk with the busy extension using the
built-in speaker and microphone of the called extension,
while the existing call is continued using the handset.
Allows the caller to speak to the busy extension through
the handset.
Called Extension's Call Waiting Mode
OFF
Call Waiting Tone
Call Waiting Call waiting tone
disabled
Call Waiting Call waiting tone
disabled
Description
ON
OHCA
Call waiting tone
OHCA
(or Call waiting
tone)
Details in
• 1.7.4.2 Call
Waiting Tone
• 1.7.4.3 Off-hook
Call
Announcement
(OHCA)
• 1.7.4.4 Whisper
OHCA
Whisper OHCA
Call waiting tone
Whisper OHCA
(or Call waiting
tone)