Computer Telephony Integration (Cti) Features; Computer Telephony Integration (Cti) - Panasonic KX-TDA100 Features Manual

1.29 Computer Telephony Integration (CTI)

Features
1.29.1 Computer Telephony Integration (CTI)
Description
Computers can be connected to the PBX to provide extension users with access to advanced features such
as pop-up display of caller information, computer-based speed dialing, etc. These features are made
available by running customized Computer Telephony Integration (CTI) software, available from Panasonic
(PC Console, PC Phone, etc.) as well as third-party software vendors.
CTI can be achieved in two ways:
1)
First Party Call Control
2)
Third Party Call Control
1.
First Party Call Control
A PC is connected to a digital proprietary telephone (DPT) which supports an optional USB Module.
Each PC acts independently; it is not necessarily connected to a server.
The PBX directs a call to the extension as normal, then depending on the CTI software being used the
PC can control the DPT (answer calls, transfer calls, etc.) or monitor the status of the extension (display
the billing information or customer profile of the caller when a call is received, etc.).
PBX
DPT
2.
Third Party Call Control
Each extension's PC and a server form a LAN, and the server only—not each PC—is connected
directly to the PBX's USB port (located on the MPR card) or to an optional CTI-LINK card.
When using Third Party Call Control, the server controls the "client" PCs. Depending on the CTI
software being used, the server can determine how calls are distributed to the extensions of the PBX
and can also control what information is sent to the PCs when their extensions receive calls.
USB
PC

1.29 Computer Telephony Integration (CTI) Features

Feature Guide 227