Panasonic KX-TDA100 Features Manual page 36

1.2 Receiving Group Features
Additionally, an extension assigned as the group's supervisor extension can monitor the statistics of calls
received by the group, the number of calls waiting in the queue, etc., as well as change the status of group
members.
Extensions are assigned as members of an ICD group through system programming (→ ICD Group
Member [620]), and can belong to more than one group.
[Programming Example: ICD Group]
A
Group Floating
*1
No. Extn. No.
1 290
2 291 Engineering
3
→ ICD Group Floating Extension Number [622]
*1
→ ICD Group Name [623]
*2
→ ICD Group Distribution Method [624]
*3
→ Maximum Number of Agents [632]
*4
→ Queuing Call Capacity [628]
*5
→ Queuing Hurry-up Level [629]
*6
→ Overflow Time [626]
*7
→ Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*8
*9 The tenant number programmed here is used to determine:
a)
The audio source for Music on Hold
b)
The Time Table used by each ICD group. (Selecting tenant 3 means the group will use Time Table
3, for example.)
Items A through F in the programming example above are described in the following diagram.
36 Feature Guide
B
Max. No. of
Group Distribution
Busy Extensions
*2 *3
Name Method
(No. of Agents)
Sales Ring
Max.
UCD
C D E
Queuing
Hurry-up
Call
*6
Level
*4 *5
Capacity
3 5
3
11
8
F
Overflow Destination
Overflow
*7
Time
Day Lunch Break Night
60 100 103 100 100
90 200 203 200 200
*8
Tenant
*9
No.
1
5