Panasonic KX-TDA100 Features Manual page 37

[Example of ICD Group 1 (Above)]
A through F below indicate settings shown above in "Programming Example: ICD Group". The numbers
found in circles below indicate calls and the order in which they arrived.
Queuing Feature
D
Five calls are waiting
in the queue. (Calls
4 through 8)
Call Distribution
B
Calls are distributed
using the assigned
method.
Extn.
101
Supervisor
11
*
Extension
Extn.
100
Monitors or controls the
status of the ICD group.
→ 1.2.2.3 Queuing Feature
*10
→ 1.2.2.7 Supervisory Feature
*11
→ 1.2.2.6 Log-in/Log-out
*12
1.
Group Call Distribution [→ 1.2.2.2 Group Call Distribution]
Incoming calls are distributed to agents of an ICD group using one of three methods, described below.
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
2.
Queuing Feature [→ 1.2.2.3 Queuing Feature]
If a preprogrammed number of extensions in an ICD group are busy, a preprogrammed number of
additional calls can be placed in a queue as they are received.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be played for
waiting callers.
Calls arrive at ICD group 1.
13
F
12
11
10
9
8
7
E
6
5
4
Extn. Extn. Extn.
102 103 104
ICD Group 1
A
Floating extension no.: 290
Name: Sales
Agents: 3
C
Each call is distributed to the extension following the last extension to
answer a call, ensuring calls are distributed evenly.
An idle extension is searched for in a preprogrammed order.
All extensions in the ICD group ring simultaneously.
Overflow Feature
a) Sends a busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button.
Extn. Extn.
105 105
Logged-in Logged-out
Description
1.2 Receiving Group Features
10
*
12
*
Feature Guide 37