Download  Print this page

Panasonic KX-TDA50 Technical Information

Audio issue on ip phone.
Hide thumbs
   

Advertisement

KX-TDA50
KX-TDA100
KX-TDA200
KX-TDA600

Technical Information

Title: Audio Issue on IP Phone
Systems Affected: KX-TDA 50/100/200/600, KX-TDE 100/200/600, and KXT-NCP 500/1000
Associated Tech Notes: None
Applications:
• Identify and resolve audio issues on a network and over the Internet.
What is covered?
Troubleshooting VOIP audio issues may be new to you. By searching the phrase "troubleshooting voip audio issues" on
the Web, you'll be able to find a lot of useful information. But before you search the Web, we would like to share with you
the information that we have developed concerning the following topics:
• Use VoIP Tool Test to identified and prevent any issues with one-way audio on a network and over the Internet.
• Configure the router and/or firewall and PBX for both data voice traffic.
• Re-run the VoIP Tool Test to ensure that each UDP port numbers has been enabled for both data and voice traffic.
VoIP Test Tool Features:
1) You can confirm which UDP port numbers for VoIP signal are blocked by a router or firewall.
2) Audio test: Can talk using VoIP. (PC-to-PC talk)
3) Audio test: Pre recorded file can be played on the other PC and it is sent to your PC).
4) Audio test: Traffic option (Max.100 VoIP channels can be sent in order to increase traffic and disturb
talk test or disturb data transmission such as WEB access).
5) PING.
6) Trace Route.
7) Chat (
You can use that as a tool to communicate to the Tech person in the other site
8) Report.
Pg. 1
Please Continue to Next Page
KX-TDE100
KX-NCP500
KX-NCP1000
KX-TDE200
KX-TDE600
www.voicesonic.com
Phone 877-289-2829
DATE: MONDAY, AUGUST 31, 2009
DOCUMENT NO.: TN-KX-TAUDIO-083109
).

Advertisement

Table of Contents

   Summary of Contents for Panasonic KX-TDA50

  • Page 1: Technical Information

    KX-TDA50 KX-TDE100 KX-NCP500 www.voicesonic.com KX-NCP1000 KX-TDA100 KX-TDE200 Phone 877-289-2829 KX-TDA200 KX-TDE600 KX-TDA600 Technical Information DATE: MONDAY, AUGUST 31, 2009 DOCUMENT NO.: TN-KX-TAUDIO-083109 Title: Audio Issue on IP Phone Systems Affected: KX-TDA 50/100/200/600, KX-TDE 100/200/600, and KXT-NCP 500/1000 Associated Tech Notes: None Applications: •...
  • Page 2 For the purpose of this technical document, Two PCs are required at each specific IP network for this test. Important Note:  Do not use any IP Softphone or SIP client while running this VoIP tool test.  Run the test in both directions of the IP network to get an accurate test result from the VoIP tool test. Preparation: 1) Go to the BTS Dealer website at www.btsdealer.com.
  • Page 3 PBX setting: Make sure you have the IP addresses for both the IPCMPR and VoIP-DSP in sequence and in the same IP range on the IP network. For example, if the private IP network is 192.168.0.0/24, then set the IPCMPR for 192.168.0.101, the VoIP-DSP for 192.168.0.102, Subnet mask 255.255.255.0 and the default gateway address is 192.168.0.1.
  • Page 4 KX-TDE Screenshot: From the System Menu, click on Configuration / Slot (1.1). Hover your mouse pointer onto the IPCMPR card and select Card Property. From the LAN Setting tab, here is where you want to set the IP address scheme for the PBX to communicate over the IP network.
  • Page 5 KX-TDA IPGW4 Screenshot: (*Note: You will have to log onto the IPGW4 card via Microsoft Internet Explorer using the default IP address: 192.168.1.200, username / password: Administrator / Administrator. Make sure your PC is on the same network: 192.168.1.0 / subnet mask: 255.255.255.0 in order to log into the IPGW4 card.) Once the router and PBX system have been configured, run the VoIP Test Tool again for the final test result.
  • Page 6 Most capture tools will let you capture only traffic from selected devices, so the volume of captured information can be kept to a reasonable size. 7) Finally, submit the test report to the Panasonic Technical Support’s e-mail address: kxtsupport@us.panasonic.com.

Comments to this Manuals

Symbols: 0
Latest comments:
  • #unknown Jul 14, 2015 08:14:
    i need services manuals for kx-tdad100 with all acc