Help; Faq - Panasonic KX-TDA100 Features Manual

4.6 Help

4.6 Help
4.6.1

FAQ

Q
The Maintenance Console cannot connect to the PBX via RS-232C cable.
A • Is the cable firmly connected to both the PC and the PBX?
• Is the serial port that the PC uses correctly specified?
• Is the baud rate correct?
The default setting, and a safe rate, is 19 200 bps.
• Is the password correct?
• Is the Maintenance Console not connected to the PBX by another connection method?
Q The Maintenance Console cannot connect to the PBX via USB.
A • Is the USB cable firmly connected to both the PC and the PBX?
• Is the USB driver on the PC running?
To confirm, open the Windows Device Manager, and look for "Panasonic KX-TDA USB
Main Unit driver" in the USB Controllers section. If it is not present, re-install the USB
driver.
• Is the password correct?
• Is the Maintenance Console not connected to the PBX by another connection method?
Q The Maintenance Console cannot connect to the PBX via LAN.
A • Is the PC connected to the LAN?
• Have the IP address and port number of the PBX been set correctly? For more details,
see "4.7.12 Slot [1-1] CTI-LINK Card Property".
• Is the password correct?
• Is the Maintenance Console not connected to the PBX by another connection method?
Q The Maintenance Console cannot connect to the PBX via modem.
A • Is the dial number of the modem correct? For more details, see"4.17.4 Miscellaneous
[11-4]".
• Has a modem been installed to the PBX?
• Are the modem settings of the PBX and Maintenance Console correct? For more details,
see "4.17.4 Miscellaneous [11-4]".
• Is the password correct?
• Is the Maintenance Console not connected to the PBX by another connection method?
Q Can the background picture of the Maintenance Console be changed?
A • Yes. The background picture is stored in the following location:
C:\Program Files\Panasonic\Maintenance Console\tda200.bmp
The picture is a 1024 × 768-pixel, BMP-format image. To change the image, replace this
file with another BMP-format file of the same name.
Q Can I perform initial setup of the PBX without being connected to the PBX?
334 Feature Guide