Overflow Feature - Panasonic KX-NS1000 Manual

2.2.2.6 Overflow Feature

Description
When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination
or a busy tone may be sent to the callers by the following features:
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
2.
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:
a.
There is no space in the waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged in.
c.
The Queuing Time Table is assigned, but there are no extensions logged in and the "Overflow
immediately when All Logout" setting is enabled.
d.
An Overflow command is assigned to the Queuing Time Table.
e.
The Overflow time expires.
f.
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time mode
(day/lunch/break/night) (® 5.1.4 Time Service). The destination can be assigned as follows, depending
on the above conditions.
•
For a), b), and c):
® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Settings—Overflow Queuing Busy—
•
For d), e), and f):
® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Settings—Overflow No Answer—
Break, Night
Wired Extension (PT/SLT/SIP Extension/ISDN Extension/T1-OPX)
PS
Incoming Call Distribution Group
PS Ring Group
UM Group
VM Group (DTMF/DPT)
Fax Unit
External Pager (TAFAS)
DISA
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Other PBX Extension (TIE with no PBX Code)
Other PBX Extension (TIE with PBX Code)
Queuing Busy—Destination-Day, Lunch, Break, Night
Time out & Manual Queue Redirection—Destination-Day, Lunch,
Destination
2.2.2 Incoming Call Distribution Group Features
Availability
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
Feature Guide 63