Intercept Routing - Panasonic KX-TDA100 Features Manual

1.1 Incoming Call Features
1.1.1.5

Intercept Routing

Description
Redirects an incoming CO line call to a preprogrammed destination when the original destination does not,
or can not, answer the call. There are four types of Intercept Routing, described below.
Type
No Answer (IRNA)
Busy
DND
No Destination
Intercept Routing redirects calls to destinations based on the original destination of the call, as shown in the
table below. Different intercept destinations can be programmed for each time mode. Note that calls
redirected by Intercept Routing—No Answer/Busy/DND are directed to the same destination, and that the
intercept destination for Intercept Routing—No Destination is always an operator.
When the original destination is:
• Wired Extension (PT/SLT/T1-OPX)
• PS
• ICD Group
• PS Ring Group
• VM Group (DTMF/DPT)
• External Pager (TAFAS)
• DISA
• Analog/ISDN Remote Maintenance
• Idle Line Access no. + Phone no.
• CO Line Group Access no. + CO Line Group
no. + Phone no.
• Other PBX Extension (TIE with no PBX Code)
• Other PBX Extension (TIE with PBX Code)
* Intercept Routing will redirect a call only if the Direct Inward System Access (DISA) line is busy. Once
a call reaches the destination extension using the DISA feature, the call can be redirected to the
Intercept Routing destination assigned to that extension.
26 Feature Guide
If a called party does not answer a call within a preprogrammed time period
(→ Intercept Time [203]), the call is redirected to a preprogrammed intercept
destination.
If a called party is already handling a call, new calls are redirected to a
preprogrammed intercept destination.
If a called party is in Do Not Disturb (DND) mode, the call is redirected to a
preprogrammed intercept destination.
If a call has no destination (i.e., if a destination is not assigned), the call is
redirected to an operator. (→ 1.1.1.6 Intercept Routing—No Destination)
The destination assigned to the original extension (→
Extension Intercept Destination [604])
The ICD Group Overflow destination assigned to the
group (→ Destination for Overflow Time Expiration
[625]) (→ 1.2.2.5 Overflow Feature)
The destination assigned to the CO line group
carrying the call (→ CO Line Group Intercept
Destination [470])
The destination assigned to the CO line group
carrying the call* (→ CO Line Group Intercept
Destination [470])
Not assignable (Intercept Routing is not available.)
Description
The Available Intercept Destination is: