Calling For Service - Xerox DocuPrint 96 Operator's Manual

PROBLEM SOLVING TASKS

Calling for service

11-38
Before calling the Customer Service Support Center, ensure you
have read this chapter and have tried the corrective actions
described here. If the problem persists, gather the necessary
information (details follow) and call the appropriate Customer Service
Support Center phone number. Your site representative can supply
you with the telephone number for the Customer Service Support
Center in your area.
Note: The correct phone number is attached to your printer at
installation time.
Before contacting Xerox service, please make note of:
•
Status code numbers and messages which appear on the
system controller display, including the 6-digit code number that
resulted from running the PROBLEM command
•
Status messages which appear on the printer control console
•
Indicator lights which may or may not be lit
•
Status codes which appear in the message display of the tape
drive control panel if there is a tape drive problem.
Your call will be answered by a Xerox representative who will ask you
for your equipment model.
You will also be asked for:
•
Your printing system's serial number, located on a panel inside
the printer, behind the left-hand, small door (see figure 11-43).
Figure 11-43.Locating the LPS serial number
•
Your name
•
Your company's name
•
The system condition or status.
XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS OPERATOR GUIDE