Xerox DocuPrint 96 Operator's Manual page 135

Problem
XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS OPERATOR GUIDE
Use this task before calling for service, when:
•
The system recognizes a problem that is not correctable and
directs you to key in the PROBLEM command
•
You are experiencing difficulties that you wish to report to
Service.
Prior to placing a service call, you should use the Problem task to get
the 6-digit dispatch code from the system.
Problem task Perform the following steps:
Step 1. Enter the following command:
PROBLEM
The following messages appear:
PROBLEM MXX
WHICH OF THE FOLLOWING TYPES OF PROBLEMS DO YOU WISH
TO REPORT?
1. PRINT QUALITY PROBLEMS
2. FREQUENT JAMS
3. OUTPUT TRAY PROBLEMS
4. PAPER TRAY PROBLEMS
5. TAPE PROBLEMS
6. OTHER SYSTEM PROBLEMS
7. NO OTHER SYSTEM PROBLEMS
INDICATE SELECTION BY ENTERING NUMBER
Step 2. Select one of the above options.
When you select options 1, 3, 4, or 5, messages appear requesting
more detail about the problem you are reporting.
Next, or after selecting option 2, the following messages appear:
PROBLEM ANALYSIS RESULTS<MDSH>DISPATCH CODES
(DISPATCH CODE AND MESSAGE)
1. TO REPORT ADDITIONAL PROBLEMS.
2. NO MORE PROBLEMS TO REPORT.
INDICATE SELECTION BY ENTERING NUMBER
If you select option 1, you are returned to the previous problem menu.
If you select option 2, the following messages appear:
CALL THE FIELD SERVICE DISPATCHER AND REPORT THESE
NUMBERS
(DISPATCH CODES)
OPERATOR --- INDICATE THE ACTION YOU HAVE TAKEN.
1. SERVICE CALL HAS BEEN PLACED. WAITING FOR
SERVICE.
2. SERVICE CALL HAS BEEN PLACED. RETURN TO THE
OPERATING SYSTEM.
3. SERVICE NUMBERS COPIED FOR LATER CALL. RETURN TO
THE OPERATING SYSTEM.
PROBLEM ANALYSIS:RUNNING
SYSTEM CONTROL TASKS
3-11