Calling For Service - Xerox Docucolor 12 System Administrator Manual

Calling for Service

There may be times when you will not be able to
correct a printer problem. When this happens, you
should call for service.
Follow the instructions below before calling for
service.
1 Be prepared to provide a complete description of
the problem to the service operator. Defining the
printer problem accurately may help you and the
operator solve the problem over the phone and
minimize printer downtime. If the problem cannot
be solved by telephone, a service representative
will be dispatched to your printer promptly.
2
Before you attempt to clear a fault condition,
record the fault code in the lower left-hand corner
of the touch screen.
NOTE: The fault code will disappear after you
have attempted to clear the fault.
3 Record the displayed Fault Codes.
DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–25
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