Troubleshooting Help; Locating The Press Serial Number; Calling For Service - Xerox Versant 3100 Press User Manual

Troubleshooting
Note
For more information, refer to
Detailed information and instructions about the correcting a fault is available by selecting
the Faults button on the Home screen. The Fault screen displays.
Find the code for the fault listed at the bottom of the Fault screen.

Troubleshooting Help

Locating the Press Serial Number

The press serial number can be accessed from either the press control panel or by locating
the serial number plate on the inside frame of the first feeder tray (Tray 1).
1. Press the Machine Status button on the press control panel.
2. From the Machine Status screen, ensure that the Machine Information tab is
displayed.
The press serial number is displayed under General Information.
3. If there is a loss of power and it is not possible to access the Machine Status screen,
the press serial number can also be found on the inside frame of the press near paper
Tray 1:
a) At the press, fully open paper Tray 1.
b) At the left of the feeder tray, on the press frame, locate the plate with the serial
number (SER#).

Calling for Service

1. Record any displayed fault codes.
For more information, refer to
2. Record the press serial number.
a) Select the Machine Status button at the press control panel.
b) From the Machine Status screen, select the Machine Information tab.
7-46
Obtaining Fault Information from the Press Touch
Faults Tab and Fault Messages.
Screen.
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Xerox Versant 3100 Press
User Guide