Calling For Service - Xerox Docucolor 5000 User Manual

7. M a i nt en a nc e

Calling for Service

7- 2 4
Refer to the UI when there is a problem with the digital press or an
accessory. A status code and suggested solutions are displayed
on the screen. Follow all steps in the suggested solutions until the
problem is corrected. If the problem persists, call for assistance.
Follow the instructions below before calling for service.
1.
Be prepared to provide a complete description of the
problem to the service operator. Defining the problem
accurately may help you and the operator solve the problem
over the phone and minimize downtime. If the problem
cannot be solved by telephone, a service representative will
be dispatched to your site promptly.
2.
Record the displayed Fault Codes.
3.
Record the Machine Serial Number. Press the Machine
Status button on the Control Panel. Touch the Machine
Details tab and the serial number is displayed. (If the serial
number is not displayed, open the Right/Left Front Doors of
the digital press. The serial number is also on a white label
on the bottom front frame.)
4.
If copy quality is a problem, take a copy sample to the
telephone with you to help you describe the problem or to
assist you when answering the questions from the service
operator about the defects.
5.
If possible, use a phone near the press when calling for
assistance. Follow the instructions provided by the operator.
6.
For system support, user help, and service support, call the
appropriate number:
US:1-800-821-2797 (Includes TTY support)
Canada:1-800-939-3769
Europe:_________________________
Latin America:_________________________
Xerox also provides web-based customer support. Go to:
www.xerox.com/eSupportCentre
D o c uC ol o r 50 00 Us e r G ui d e