Calling For Service; Recovery In An Online System; Using The Problem Command Before Placing A Service Call - Xerox 4050 Operator's Manual

Recovery in an online system

Calling for service

Using the PROBLEM command before placing a service call

XEROX 4050/4090/4450/4650 LPS OPERATOR GUIDE
3. Check the output in the stacker trays to find the last
completed page. Resubmit any jobs that are incomplete.
You can save all HIP data before rebooting by entering the
following command before the boot command:
HIP END.
1. Enter C at the keyboard.
The controller display should prompt you, but if the prompt
does not appear, enter C anyway.
2. If there is no response from the system after you enter C,
press the Power Off and System On buttons on the system
controller panel.
3. Enter Y when the system prompts you to attempt data file
recovery.
In the event of a power failure, you must initiate file recovery
to recover the file content.
4. Check the output in the stacker trays to find the last
completed page.
Ask the host operator to retransmit the job or jobs beginning
at that point.
Before calling the Customer Service Support Center (CSSC),
make sure you have read this chapter and have tried the
corrective actions described here. If the problem persists, gather
the necessary information (described in this section) and call the
appropriate CSSC phone number.
There are two conditions under which you should enter the
PROBLEM command:
• When the system recognizes a problem that cannot be
corrected and directs you to enter the PROBLEM command.
• When you are experiencing difficulties that you want to
report to service. Prior to placing a service call, you should
enter PROBLEM to get the 6-digit dispatch code from the
system.
1. When you enter PROBLEM, the following messages display:
PROBLEM F01 PROBLEM ANALYSIS:RUNNING
PROBLEM ANALYSIS RESULTS - DISPATCH CODES
WHICH OF THE FOLLOWING TYPES OF PROBLEMS DO YOU WISH TO
REPORT?
1. COPY QUALITY PROBLEMS
2. FREQUENT JAMS
3. OUTPUT TRAY PROBLEMS
SOLVING PROBLEMS
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