Setting A Transit Entry Queue; Ivr Provider Entry Queue (Shared Number Dialing); Call Flow; Guidelines For Setting The Entry Queue As Ivr Provider - Polycom RealPresence 800s Administrator's Manual

RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator's Guide

Setting a Transit Entry Queue

The Collaboration Server factory default settings define the Default Entry Queue also as the Transit Entry
Queue. You can designate another Entry Queue as the Transit Entry Queue.
Only one Transit Entry Queue may be defined per Collaboration Server and selecting another Entry Queue
as the Transit Entry Queue automatically cancels the previous selection.
To designate an Entry Queue as Transit Entry Queue:
1 In the RMX Management pane, Rarely Used list, click Entry Queues.
2 In the Entry Queues list, right-click the Entry Queue entry, and then click Set Transit Entry Queue.
The Entry Queue selected as Transit Entry Queue is displayed in bold.
To cancel the Transit Entry Queue setting:
1 In the RMX Management pane, Rarely Used list, click Entry Queues.
2 In the Entry Queues list, right-click the Transit Entry Queue entry, and then click Cancel Transit
Entry Queue.

IVR Provider Entry Queue (Shared Number Dialing)

In an environment that includes a RealPresence DMA system, the Collaboration Server Entry Queue can
be configured to provide the IVR Services on behalf of the RealPresence DMA system to SIP endpoints. It
displays the Welcome Slide, plays the welcome message and retrieves the destination conference ID that
is entered by the participant using DTMF codes.
To enable this feature, a special Entry Queue that is defined as IVR Service Provider only is created. This
Entry Queue does not forward calls to conferences running on the Collaboration Server and its main
functionality is to provide IVR services.

Call Flow

The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com.
The DMA forwards the SIP call to the Collaboration Server, to a special Entry Queue that is configured as
IVR Service Provider Only. The participant is prompted to enter the conference ID using DTMF codes.
Once the participant enters the conference ID, the conference ID is forwarded to the DMA, enabling the
DMA to connect the SIP endpoint to the destination conference or create a new conference and connect
the participant to that conference.

Guidelines for setting the Entry Queue as IVR Provider

● An Entry Queue defined as IVR service provider only does not route the SIP call to a target
conference and it cannot be used to rout calls on the Collaboration Server. In such a configuration,
the DMA handles the calls
● Operator Assistance must be disabled in the IVR Service assigned to this Entry Queue.
● Only the conference ID prompts should be configured. Other prompts are not supported in IVR
Service Provider Only configuration.
● ISDN and H.323 calls to this Entry Queue are rejected.
Polycom®, Inc.
Therefore, normal Entry Queues must be defined separately.
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