Ice Active Alarms - Polycom RealPresence 800s Administrator's Manual

RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator's Guide
Alarm Code
SIP TLS: Registration server not
responding
SIP TLS: Certificate has expired
SIP TLS: Certificate is about to expire
SIP TLS: Certificate subject name is
not valid or DNS failed to resolve this
name

ICE Active Alarms

When ICE environment is enabled in the Collaboration Server, failure to communicate with a required
component triggers the display of an Active Alarm in the System Alerts pane.
The following table lists these active alarms:
ICE Environment - Collaboration Server Active Alarms
Active Alarm
ICE failure: Failed to
register with OCS.
Check the
Collaboration Server
Server Name.
Polycom®, Inc.
Alarm Description
This alarm is displayed when the Collaboration Server does not receive a
response from the OCS to the registration request in the expected time
frame. Possible causes are:
• The Collaboration Server FQDN name is not defined in the OCS pool,
or is defined incorrectly.
• The time frame for the expected response was too short and it will be
updated with the next data refresh. The alarm may be cleared
automatically the next time the data is refreshed.
Alternatively, the OCS Pool Service can be stopped and restarted to
refresh the data.
• The Collaboration Server FQDN name is not defined in the DNS server.
Ping the DNS using the Collaboration Server FQDN name to ensure
that the Collaboration Server is correctly registered to the DNS.
The current TLS certificate files have expired and must be replaced with
new files.
The current TLS certificate files will expire shortly and will have to be
replaced to ensure the communication with the OCS.
This alarm is displayed if the name of the Collaboration Server in the
certificate file is different from the FQDN name defined in the OCS.
Note:
Occasionally this alarm may be activated without real cause. Resetting the
MCU may clear the alarm.
Phase Alarm Displayed When
Registration The Collaboration Server did
not receive a confirmation
response from the OCS to the
Registration request.
Troubleshooting
• Check that the Collaboration
Server Name in IP Network
Service - SIP Advanced is
identical to the User name
defined for the Collaboration
Server in the OCS Active
Directory.
• Make sure that the Collaboration
Server user is defined in the OCS
Active Directory.
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