Troubleshooting - Polycom RealPresence 800s Administrator's Manual

RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator's Guide
Active Alarm
ICE failure: Failed to
subscribe with the
OCS, therefore the A/V
Edge Server URI was
not received.
ICE failure: The Notify
message containing the
A/V Edge Server URI
was not received
ICE failure: Received
Notification does not
contain URI.
ICE failure: No
response from the A/V
Edge Server to the
Collaboration Server
Service Request
ICE failure: Received
Service message does
not contain the
Credentials.
ICE failure:
A/V Edge server URI
cannot be resolved
ICE failure: Service
credential denied. A/V
Edge server credentials
rejected by the OCS.

Troubleshooting

● At the end of the installation and configuration process, to test the solution and the integration with
the OCS, create an ongoing conference with two participants, one dial-in and one dial-out and
connect them to the conference.
● If the active Alarm "SIP TLS: Registration server not responding" is displayed, stop and restart the
OCS Pool Service.
Polycom®, Inc.
Phase Alarm Displayed When
Subscribe The Collaboration Server did
not receive a confirmation
response from the OCS to the
Subscription request.
The Subscription is required
for obtaining the A/V Edge
Server URI which is followed
by the notify message
containing the credentials).
Notify The Notify message
containing the A/V Edge
Server URI was not received
by the Collaboration Server.
Notify The notify message that was
sent from the A/V Edge Server
does not contain the A/V Edge
server URI.
Service The Collaboration Server did
not receive a confirmation
response from the A/V Edge
Server to the Service request.
Service The Service message
response does not contain the
Credentials.
Service The Collaboration Server
failed to resolve The remote
address of the Edge server
URI.
Service This alarm indicates that the
OCS does not configure with
the.
Generated by the ICE stack.
Troubleshooting
Verify the A/V Edge server is
configured in the OCS.
815