Defining An Entry Queue Ivr Service With Operator Assistance Options - Polycom RealPresence 800s Administrator's Manual

RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator's Guide
The Operator Assistance dialog box opens.
20 Select Enable Operator Assistance to enable operator assistance when the participant requires or
requests help during the connection process to the conference or during the conference.
21 In the Operator Assistance Indication Message field, select the audio message to be played
when the participant requests or is waiting for the operator's assistance.
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.
22 Click OK to complete the IVR Service definition.
The new Conference IVR Service is added to the IVR Services list.

Defining an Entry Queue IVR Service with Operator Assistance Options

1 In the RMX Management pane, click IVR Services (
2 In the IVR Services list, click the New Entry Queue IVR Service (
The New Entry Queue IVR Service - Global dialog box opens.
3 Define the Entry Queue Service Name.
4 Define the Entry Queue IVR Service Global parameters. For more information, see
IVR Service Properties - Global Parameters
5 Click the Welcome tab.
The New Entry Queue IVR Service - Welcome dialog box opens.
6 Define the system behavior when the participant enters the Entry Queue. This dialog box contains
options that are identical to those in the Conference IVR Service - Welcome Message dialog box.
7 Click the Conference ID tab.
The New Entry Queue IVR Service - Conference ID dialog box opens.
8 Select the required voice messages. For more information, see
- Conference ID
9 Click the Video Services tab.
The New Entry Queue IVR Service - Video Services dialog box opens.
Polycom®, Inc.
.
).
.
Entry Queue IVR Service Properties
button.
)
Entry Queue
299