Configuring The Collaboration Server As Ivr Provider; Configuring The Mcu To Support External Ivr Services Via The Mccf-Ivr - Polycom RealPresence 800s Administrator's Manual

Collaboration server virtual edition administrator’s guide

Hide thumbs Also See for RealPresence 800s:

Table of Contents

RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator's Guide

● The DMA must be configured to locate the IVR Service Provider Only Entry Queue on the

Collaboration Server. To locate the Entry Queue the DMA requires the Entry Queue's ID number and

the Collaboration Server Signaling IP address (xxx.xx.xxx.xx).

Configuring the Collaboration Server as IVR Provider

Entry Queue IVR Service

If required, create a special Entry Queue IVR Service in which the Operator Assistance option is disabled,

and only the Conference ID prompts are enabled.

» In the New Entry Queue dialog box, Entry Queue Mode list, select IVR Service Provider Only.

 Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry

 Select the special Entry Queue IVR Service if one was created.

The support of External IVR Services via the MCCF-IVR package is enabled by default in the Collaboration

Server (RMX) systems, by the flag ENABLE_MCCF which is set to YES.

However, in secured environments where the External IVR Services via the MCCF-IVR package is not

required and unused ports should be closed, this flag should be set to NO.

To change this flag value from YES to No, you must first add it to the System Configuration. For more details,

Manually Adding and Deleting System Flags

Polycom®, Inc.