Defining A Conference Ivr Service With Operator Assistance Options - Polycom RealPresence 800s Administrator's Manual

RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator's Guide
● A Conference Profile with the Operator Conference option enabled.
● An active Operator conference with a connected Operator participant.

Defining a Conference IVR Service with Operator Assistance Options

In the RMX Management pane, expand the Rarely Used list and click the IVR Services (
1 On the IVR Services toolbar, click the New Conference IVR Service
The New Conference IVR Service - Global dialog box opens.
2 Enter the Conference IVR Service Name.
3 Define the Conference IVR Service - Global parameters. For more information, see
Service Properties - Global Parameters
4 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
5 Define the system behavior when the participant enters the Conference IVR queue. For more
information, see
6 Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
7 If required, enable the chairperson functionality and select the various voice messages and options
for the chairperson connection. For more information, see
Conference Chairperson Options and Messages
8 Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
9 If required, enable the request for conference password before moving the participant from the
conference IVR queue to the conference and set the MCU behavior for password request for Dial-in
and Dial-out participant connections. For more information, see
Properties - Conference Password Parameters
10 Select the various audio messages that will be played in each case. For more information, see For
more information, see
.
11 Click the General tab.
The New Conference IVR Service - General dialog box opens.
Polycom®, Inc.
Defining a New Conference IVR Service
New Conference IVR Service Properties - Conference Password Parameters
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New Conference IVR Service Properties -
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button.
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Conference IVR
New Conference IVR Service
) entry.
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