Service And Support - 3D Systems wematter Gravity User Manual

8

SERVICE AND SUPPORT

Note: Whenever you have a problem or a question it is best to contact your reseller directly first.
If the certified partner cannot help you, then there is a Customer Support Hotline you can use. If you and your reseller are
unable to recover from a printer error, or if you need to contact us for another problem, you may contact our Customer
Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following
information:
• The serial number of your Gravity.
• A brief description of the problem, including the exact error message.
• When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after
power off recovery, etc.
If you are calling about a failed build, please make sure that you have the following information:
• Job parameters, if set differently from the defaults
• Build file, if not restricted by company policy
• Log files with timestamp.
• Relevant pictures and/or videos
• The steps you took that produced the error, if those steps are apparent to you
• Deep Space version
• Controller and Printer firmware/software versions.
How to Reach 3D Systems
You can learn more about 3D Systems' warranty, service, updates, and other support by visiting our customer support site at
https://support.3dsystems.com. You may also directly contact 3D Systems using the numbers or email addresses below:
WARRANTY HOTLINE FROM THE
AMERICAS
+1 888.598.1438
+1 803.326.3930
Weekdays during normal business
hours or by email at
Support@3DSystems.com
3D Systems, Inc.
WARRANTY HOTLINE FROM
EUROPE, AFRICA AND MIDDLE
EAST (EMEA)
+44 1442.279.839
+49 6151.357.499
Weekdays during normal business
hours or by email at
Support@3DSystems.com
24
WARRANTY HOTLINE FROM ASIA/
PACIFIC
+852.8191.2453
Weekdays during normal business
hours or by email at
Support@3DSystems.com
p/n 74-D001, Rev. A