Media Jam And Paper Path Troubleshooting; Media-Based Problems; Multiple-Sheet Pick - Xerox Phaser 7100 Service Manual

Media Jam and Paper Path Troubleshooting

Media-Based Problems

1. Check that the correct type of media is being used; for the correct media types and weights, see
Paper and Tray Specifications
paper. The printer may have trouble picking glossy or overly smooth paper.
2. Inspect the media for bent, torn, or folded corners.
3. Check the media path for obstructions or debris.
4. Ensure that the correct media type is set in the Control Panel.
5. Change the media from Short-Edge Feed to Long-Edge Feed (or vice versa), if applicable.
6. Ensure the Pick and Feed Rollers are clean and not excessively worn.
7. Try printing from a different tray to ensure problem is not tray specific.
8. Try printing on a different media. Not all media that fall within specifications will feed reliably.
9. Ensure that the paper guides are set correctly.
10. Load a fresh ream of paper in the tray.

Multiple-Sheet Pick

1. Ensure that the media is in good condition and is listed on the Recommended Media List as
supported; quality office printer paper works best.
• United States:
• Europe: www.xerox.com/europaper
2. Ensure that the printer is printing within its environmental specifications by printing and reviewing
the Status page.
3. Remove the tray, remove, fan, and reload the media. Ensure that the guides are securely against
the paper and the tray has not been over filled.
4. Try loading paper from a fresh ream, fan the paper, and then insert into the tray or flip existing
paper over.
5. Check the tray's Retard Roller for damage.
6. Try printing from a different tray to verify if problem is tray specific.
7. Clean the Feed Rollers with a clean, dry, lint-free wipe.
8. Replace the Feed Rollers (Tray 1 -
2/ 3/ 4 - REP 15.15 Tray 2/ 3/ 4 Feed Roller
9. Replace the Tray (Tray 1 - PL 2.1.11, Tray 2/ 3/ 4 - PL 15.1.1).
Xerox Internal Use Only
on page 1-35. The customer should be using a quality laser printer
www.xerox.com/paper
REP 2.15 Feed Roller/ Retard Roller Assembly
on page 4-276).
Phaser 7100 Service Manual 2-419
Error Troubleshooting
on page 4-54) (Tray