Ep - Print Service Paused By Color Mode; Ep - Service Paused By Color Mode - Xerox Phaser 7100 Service Manual

Hide thumbs Also See for Phaser 7100:

Table of Contents

Error Troubleshooting

EP - Print Service Paused By Color Mode

The following errors were detected when an accessory was installed.

'Color Print Prohibited' is set in the machine. When color is prohibited, this error will appear when

"Black" is not specified for printing from the PC even if the printed document contains only B/ W

The number of color print sheets of the Accessory (= DocuLyzer) that is installed to the printer has

reached the upper limit. <<Detailed Explanation>> The 'Color Current Count Value for Each

Output Color' in the Card that is inserted into the DocuLyzer has reached the 'Upper Limit for

Each Output Color' that is stored in the DocuLyzer.

Applicable Fault Code

021-944: EP Accessory - Print Service Paused By Color Mode Restriction

Initial Actions

Power cycle the printer.

If the problem persists, perform the following procedure

Troubleshooting Procedure

Actions and Questions

Operate the color limit keys in the machine to allow color print.

Or, use the Print Driver on the PC to instruct printing in [Black & White] mode. (If instructing to print in

[Auto] or [Color] mode does not improve the situation)

Insert a card with count that has not reached the upper limit of the color count.

With an accessory installed, there was Color Mode Restriction or the upper limit was reached.

Applicable Fault Code

021-946: EP Accessory - Service Paused By Color Mode Restriction

Initial Actions

Power cycle the printer.

If the problem persists, perform the following procedure

Troubleshooting Procedure

Actions and Questions

Operate the Color Restriction Key SW to allow Color.Or, the Color has not reached the Upper Limit

Phaser 7100 Service Manual

Xerox Internal Use Only