Media Jams And The Paper Path; Media-Based Problems; Multiple-Sheet Pick; Mis-Pick - Xerox Phaser 6360 Service Manual

Media Jams and the Paper Path

Media-Based Problems

Multiple-Sheet Pick

Mis-Pick

Phaser 6300/6350/6360 Service Manual
1. Check that the correct type of media is being used; for the correct media
types and weights, see "Media Specifications" on page 1-18. The
customer should be using a quality laser printer paper. The printer may
have trouble picking glossy or overly smooth paper.
2. Use only Xerox Premium Transparency Film in this printer.
3. Inspect the paper for bent, torn, or folded corners.
4. Check the paper path for obstructions or debris.
5. Ensure that the correct media type is set in the Control Panel.
6. Ensure that the paper guides are set correctly.
7. Ensure that the media is a supported type for the tray. See "Media and
Tray Specifications" on page 1-18, for the correct media types, sizes and
weights for each tray.
8. Load a fresh ream of paper in the tray.
1. Ensure that the paper is in good condition and is listed on the Paper Tips
page as supported media; quality office laser printer paper works best.
2. Ensure that the printer is printing within its environmental specifications
by printing and reviewing the Status page.
3. Remove the tray and remove, fan, and reload the media. Ensure that the
guides are securely against the paper and the tray has not been over
filled.
4. Try loading paper from a fresh ream, fan the paper, and then insert into
the tray or flip existing paper over.
5. Check the tray's Retard Roller for damage.
6. Clean the Feed Rollers with a clean, dry, lint-free wipe.
7. Replace the Feed Rollers.
8. Replace the paper tray.
1. Check that the correct type of media for the tray is being used and the
paper guides are set correctly.
2. Remove, fan, and reload the media. Ensure that the tray has not been
over filled.
3. Try loading paper from a fresh ream, fan the paper, and then insert into
the tray or flip existing paper over.
4. Clean the Feed Rollers with a clean, dry, lint-free wipe.
5. Troubleshoot the Paper Pick Assembly.
General Troubleshooting
4-19