Usb Port Testing; Initial Actions; Usb Port Verification - Xerox Phaser 7100 Service Manual

Error Troubleshooting

USB Port Testing

In situations where USB communications fail, test the printer's USB Port directly using a USB cable and
a second, known good USB Port. A successful test using this procedure eliminates the printer's USB Port
as the root cause.

Initial Actions

• Check that the driver software is properly installed on the host.
• Make sure the USB cable is connected at both ends and is serviceable.
• Print a Configuration page and verify that USB 2.0 is enabled in the printer's NVRAM.
• Reboot the printer.
• If the problem persists, follow the procedure below.
Note: The testing procedure was developed for Windows XP. If a different operating system is in
use, adapt the steps as necessary.

USB Port Verification

1. Verify that the printer is Ready.
2. Insert the "Software and Product Documentation" CD-ROM into the computer.
3. If the installer autoruns, exit the installer window.
4. Connect a USB cable between the printer and computer's USB Ports. The computer automatically
detects the new hardware and assigns a driver.
Note: If the driver is not installed on the computer, locate the driver files on the CD-ROM. Once the
files are located, the computer installs the driver and automatically configures it to match the
printer's feature set.
5. On the computer, click
6. Locate the printer being tested, right-click and from the pull-down menu, select Properties.
7. Open the General
the USB port is functioning normally.
2-462 Phaser 7100 Service Manual
Start > Settings >
tab and click Print Test Page to generate the test print. If the test page prints,
Printers and Faxes.
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