Media Jams And The Paper Path - Xerox Phaser 6300 Service Manual

Media Jams and the Paper Path

Media-Based Problems
1. Check that the correct type of media is being used; for the correct media types
and weights, see "Media Specifications" on page 1-17. The customer should be
using a quality laser printer paper. The printer may have trouble picking glossy or
overly smooth paper.
2. Only Phaser 25-Series Premium Transparency Film can be used in this printer.
3. Inspect the paper for bent, torn, or folded corners.
4.
Check the paper path for obstructions or debris.
5.
Ensure that the correct media type is set in the Control Panel.
6. Ensure that the paper guides are set correctly.
7. Ensure that the media is a supported type for the tray. See "Media and Tray
Specifications" on page 1-17, for the correct media types, sizes and weights for
each tray.
8.
Load a fresh ream of paper in the tray.
Multiple-Sheet Pick
1. Ensure that the paper is in good condition and is listed on the Paper Tips page as
supported media; quality office laser printer paper works best.
2. Ensure that the printer is printing within its environmental specifications by
printing and reviewing the Status page.
3. Remove the tray and remove, fan, and reload the media. Ensure that the guides
are securely against the paper and the tray has not been over filled.
4.
Try loading paper from a fresh ream, fan the paper, and then insert into the tray or
flip existing paper over.
5.
Check the tray's Retard Roller for damage.
6. Clean the Feed Rollers with a clean, dry, lint-free wipe.
7. Replace the Feed Rollers.
8.
Replace the paper tray.
Mis-Pick
1. Check that the correct type of media for the tray is being used and the paper
guides are set correctly.
2.
Remove, fan, and reload the media. Ensure that the tray has not been over filled.
3.
Try loading paper from a fresh ream, fan the paper, and then insert into the tray or
flip existing paper over.
4. Clean the Feed Rollers with a clean, dry, lint-free wipe.
5. Troubleshoot the Paper Pick Assembly.
4-18 Phaser 6300/6350 Color Laser Printer Service Manual