0-Page Document Is Unstorable In A Folder; Unsupported Tiff Data - Xerox Phaser 7100 Service Manual

Error Troubleshooting

0-page Document is Unstorable in a Folder

The P-Formatter attempts to store a 0-page document into a Folder but the Job was canceled as 0-
page documents cannot be stored in the Folder.
Applicable Fault Code
• 016-727: 0-page Condition Detected when Storing Print Job in Folder
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
Troubleshooting Procedure
Step Actions and Questions
1. Make sure that any print instruction does not result in 0 page when it is to be stored in a Folder.
2. If the printer Energy Saver is On, turn it Off and print again.
Check whether the printed out document is blank. If it is, input some text.

Unsupported TIFF Data

Unsupported TIFF data error has occurred.
Applicable Fault Code
• 016-728: <Invalid TIFF File> The data contains a Tag that is not set in the Image File Expansion
Library.
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
Troubleshooting Procedure
Step Actions and Questions
1. Inform the customer that the TIFF format file is not supported.
2-130 Phaser 7100 Service Manual
.
.
Xerox Internal Use Only