Windows Xp, Windows 7/ Vista, Windows Server Troubleshooting - Xerox Phaser 7100 Service Manual

Error Troubleshooting

Windows XP, Windows 7/ Vista, Windows Server Troubleshooting

Note: For Windows XP, select Classic Look or Windows XP procedures will not match the following
procedures.
Classic Look, click Start, select Control Panel, and select Taskbar and Start Menu.
1. To select
Select the Start Menu tab and then Classic Start Menu.
2.
Click OK.
3.
This troubleshooting section assumes you have completed the following tasks.
• Loaded a Phaser printer PCL or PostScript printer driver.
• Printed and kept a current copy of the Configuration page.
Verify Driver Installation
1. From the desktop, right-click My Network Places, and select Properties.
2. Right-click Local Area Connection and select Properties.
3. Click the General tab. View the list of installed network protocols to verify that TCP/IP is installed.
(For more information, contact your network administrator.)
4. Click Install to install any components not listed, and then restart your computer.
5. From the Start menu, select
6. Right-click the printer icon, and select Properties.
7. Click the Advanced tab. Verify that the correct printer driver is installed.
8. Click the Ports tab. Verify that the IP Address in the
the one on the Configuration page. You may need to click the Configure Port button to see the IP
address. If necessary, re-select the TCP/IP number used for the printer.
9. Try to ping the printer.
10. Access the CentreWare IS.
Windows Printing Problems
1. Try printing a test page from the printer driver's Properties dialog box.
2. Try printing from another application.
3. Try printing to another network printer.
4. Try printing from another computer.
2-464 Phaser 7100 Service Manual
Start > Settings > Printers and Faxes.
Print to the Following Ports list is identical to
Xerox Internal Use Only