Returning An Ex8200 Chassis Or Components; Returning An Ex8200 Switch Or Component For Repair Or Replacement - Juniper EX8208 Hardware Manual

Returning an EX8200 Chassis or Components

IN THIS SECTION

Returning an EX8200 Switch or Component for Repair or Replacement | 326

Locating the Serial Number on an EX8200 Switch or Component | 327
Contact Customer Support to Obtain Return Material Authorization | 339
Packing an EX8200 Switch or Component | 340
Packing a Line Card Used in an EX8200 Switch | 344
Returning an EX8200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the chassis if you need to return the switch. If you need to return one
or more components, determine the serial number for each component. For instructions, see
the Serial Number on an EX8200 Switch or Component" on page
2. Obtain an RMA number from JTAC as described in
Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
on page 340.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
"Contact Customer Support to Obtain Return
339.
"Packing an EX8200 Switch or Component"
.
"Locating
327.
326