Returning An Ex9253 Chassis Or Components; Returning An Ex9253 Switch Or Component For Repair Or Replacement - Juniper EX9253 Hardware Manual

Returning an EX9253 Chassis or Components

IN THIS SECTION

Returning an EX9253 Switch or Component for Repair or Replacement | 188

Locating the Serial Number on an EX9253 Switch or Component | 189
Contact Customer Support to Obtain Return Material Authorization | 193
Packing an EX9253 Switch or Component | 194
Returning an EX9253 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the chassis if you need to return the switch. If you need to return
one or more components, determine the serial number for each component. For instructions, see
"Locating the Serial Number on an EX9253 Switch or Component" on page
2. Obtain an RMA number from JTAC as described in
Material Authorization
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
Component" on page
For more information about return and repair policies, see the customer support page at
www.juniper.net/support/guidelines.html
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194.
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189.
Contact Customer Support to Obtain Return
"Packing an EX9253 Switch or
188
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