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ACD Group Programming
ACD CIQ Threshold
Programming Steps
1. Press the CIQ THRESHOLD flexible button (FLASH 60, Button #5).
2. Enter a valid value on the dial pad that corresponds to 00–99 calls.
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
The ACD CIQ Threshold feature determines how many calls appear in
queue before the LED flashes at 240 ipm flutter. Once the number of calls
in queue falls below the CIQ threshold, the LED extinguishes. By default,
this feature is disabled.
Conditions
ACD Auto Wrap-Up Timer
Programming Steps
1. Press the WRAP-UP TIMER flexible button (FLASH 60, Button #6).
2. Enter a valid number on the dial pad which corresponds to
3. Press HOLD to save the entry. A confirmation tone is heard and the
The following message displays:
ACD 5 XX C IQ T H RS HOL D
00
display updates.
Any ACD station can have a button assigned to view the calls in
queue of any ACD group.
The CIQ flexible button (579+5XX) must be assigned on the
telephone(s).
The following message displays:
ACD 5 XX W RA P- U P
00 4
000-999 seconds (000=disable).
display updates.
0 0-9 9
0 00- 99 9
6-7
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