Alternate Acd Group Assignment; Acd Overflow Station Assignment - Vodavi STARPLUS Triad 1 System Programming Manual

ACD Group Programming

Alternate ACD Group Assignment

Programming Steps
1. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2).
2. Enter desired pilot number (550 to 565) of the alternate ACD group.
3. Press HOLD to save the entry. A confirmation tone is heard and the
Deleting an Alternate ACD Group
1. Press [#] three times.
2. Then press the HOLD button.
Description
An Alternate ACD Group can be programmed so if no station in a group is
available, the alternate group is checked for an available station. This
provides a way to chain or link ACD groups together.

ACD Overflow Station Assignment

Programming Steps
1. Press the OVERFLOW ASSIGN flexible button (FLASH 60, Button #3).
2. Enter a valid station number to designate the ACD Group' s overflow
3. Press HOLD to save the entry. A confirmation tone is heard and the
Deleting an ACD Overflow Station
1. Press [#] three times.
2. Then press the HOLD button.
The following message displays:
ACD 5 XX ALTER N ATE G R OUP
XXX
display updates.
station.
ACD 5 XX OV ER FLOW STAT ION
XXX
display updates.
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