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ACD Timers
Description
When the No-Answer Recall Timer expires, a station that failed to answer
the ringing ACD call is placed into an out-of-service (OOS) state. The
station that was taken out-of-service (OOS) is placed back in service if the
agent presses the available flex button or dials the available flex code.
The agent is placed back in service if the No-Answer Retry Timer expires.
If the agent does not answer their next ACD call, they are taken out-of-
service. This cycle continues until the station answers calls, logs out, or
goes unavailable.
By default, the ACD No-Answer Retry Timer is set for 300 seconds and is
variable from 000–999 seconds.
Guaranteed Message Timer
Programming Steps
1. Press the GUARANTEED MESSAGE TIMER flexible button (FLASH 61,
2. Enter a valid number on the dial pad which corresponds to
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
The Guaranteed Message Timer determines how long a call rings before
being answered by Guaranteed Message RAN when the Guaranteed
Message RAN feature is added to an ACD Group.
By default, the Guaranteed Message Timer is set for 5 seconds and is
variable from 000-300 seconds.
Button #7). The following message displays:
G UAR AN T EED MSG
00 5
000-300 seconds.
display updates.
0 00- 30 0
6-17
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