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Vodavi Starplus Triad-S System Programming Manual

Vodavi phone system programming manual
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  • Page 1: System Programming

    Feature Package 3 TRIAD -S System Programming Technical Manuals Online! - http://www.tech-man.com a new dimension in business communications...
  • Page 2 STARPLUS Triad-S System Programming Manual Part Number: 5050-13 Issue 3.2 - March 2001 Technical Manuals Online! - http://www.tech-man.com...
  • Page 3 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 4: Table Of Contents

    Contents Customer Database Programming Introduction ......................1-3 Program Mode Entry (Key Station) ..............1-19 Program Mode Entry (Data Terminal or PC) ..........1-19 Initialization ......................1-20 Database Programming Worksheets ............1-20 Database Upload/Download Routine ............1-21 Upload/Download through Remote Administration ...... 1-21 System Parameters Programming System Timers .......................
  • Page 5 March 2001 Modem Answer Timer ................2-20 Pulse Dial Inter-Digit Timer ............... 2-20 DTMF On/Off Time Operation ..............2-21 System Features 1 Programming ..............2-21 Attendant Override ..................2-23 Hold Preference .................... 2-23 External Night Ring ..................2-24 Executive Override Warning Tone ............2-24 Page Warning Tone ..................
  • Page 6 March 2001 Call Forward Button ..................2-44 Message Wait / VM Button ................ 2-45 Message Callback - DSS / BLF ..............2-46 Do Not Disturb - DSS / BLF ................ 2-46 Auto Callback - DSS / BLF ................2-47 UCD Available / Unavailable - DSS / BLF ..........2-47 Transfer CO Ringing ..................
  • Page 7 March 2001 Automatic / Manual Operation ............... 2-71 Day of Week Programming ..............2-72 Directory Dialing ....................2-72 Hunt Groups ......................2-76 Hunt Group Programming ................ 2-76 Hunt Group ..................... 2-77 Station / Pilot / Pilot Ring All -- Hunting Assignments ....2-78 Verified Account Codes / Traveling Class of Service .......
  • Page 8 March 2001 Ring Delay Timer ................... 3-26 Reseize Timer ....................3-27 Guard Timer ....................3-27 Preset Forward Timer .................. 3-28 Miscellaneous CO Parameters ................ 3-29 Dial Pulse Parameters ................. 3-29 ICLID Programming .................... 3-30 ICLID Ringing Assignments ..............3-30 View ICLID Ringing Assignments ............3-32 Direct Inward Dialing (DID) Programming ..........
  • Page 9 March 2001 Station Day Class of Service (COS) ............4-21 Station Night Class of Service (COS) ............4-23 Speakerphone / Headset ................4-24 Pickup Group(s) ..................... 4-24 Paging Zone(s) ....................4-25 Line Group Access - Station ..............4-26 LCR Class of Service (COS) ................. 4-26 Off-Hook Preference ..................
  • Page 10 March 2001 Primary Agents ....................6-8 Secondary Agents ..................6-9 Guaranteed RAN ................... 6-9 Primary RAN ....................6-10 Secondary RAN ....................6-11 Transferred RAN .................... 6-11 ACD Overflow Timer ..................6-12 Call Factor ......................6-12 ACD Timers ......................6-13 ACD Ring Timer ..................... 6-14 ACD Message Interval Timer ..............
  • Page 11 viii March 2001 Voice Mail Programming .................. 8-3 Alternate Voice Mail Group ............... 8-4 Leave Mail Index Entry ................8-5 Retrieve Mail Index Entry ................8-6 Station Assignments ................... 8-6 Voice Mail Outpulsing Table ................8-7 Voice Mail In-Band Signaling ..............8-7 Voice Mail Disconnect Table ..............
  • Page 12 March 2001 Exception Tables ................... 10-4 Insert/Delete Tables ..................10-5 LCR Routing for Toll Information ............10-5 Route List Tables ................... 10-5 Weekly Time Tables ..................10-5 LCR Operation ....................... 10-7 3-Digit Area / Office Code Table ............. 10-8 6-Digit Office Code Table ................10-9 Exception Code Table .................
  • Page 13 March 2001 Print System Parameters ................12-4 Print CO Line Attributes ................12-7 Print Station Attributes ................12-9 Print CO Port Parameters ................12-11 Print Exception Tables ................12-12 Print System Speed Numbers ..............12-14 Print LCR Tables .................... 12-15 Print Entire System Database ..............
  • Page 14 March 2001 Figures Data Terminal Program Codes Cross Reference ..........1-4 Programming Button Mapping ................. 1-5 Hook Switch Activity ..................... 2-14 Wiring - Music Source to a CO Line ................2-57 DID Name/Number Codes ..................3-37 LCR Flowchart ........................10-6 Daily Start Time and Weekly Schedule Tables .............
  • Page 15 March 2001 Technical Manuals Online! - http://www.tech-man.com...
  • Page 16 xiii March 2001 Tables Default Values ........................1-6 Database Download Settings ..................1-22 System Timer Defaults ....................2-4 Additional System Timers Defaults ................2-18 System Features 1 Defaults ..................2-22 System Features 2 Defaults ..................2-32 CO Line Barge In Flag ....................2-33 Flash Rates ........................
  • Page 17 March 2001 Exception Table Defaults ..................... 11-14 LCR Table Defaults ......................11-15 ICLID-DID Table Defaults ..................... 11-16 Directory Dialing Table Defaults ................11-17 Hunt Group Defaults ..................... 11-18 UCD Group Defaults ...................... 11-19 ACD Group Defaults ...................... 11-20 Voice Mail Group Defaults ................... 11-21 Verified Account Code Table Defaults ..............

  • Page 18: Customer Database Programming

    Customer Database Programming This manual provides the information necessary to program the system. The described features are based on the current Triad-S software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system. Technical Manuals Online! - http://www.tech-man.com...
  • Page 19 Technical Manuals Online! - http://www.tech-man.com...

  • Page 20: Introduction

    Introduction Introduction STARPLUS Triad-S Telephone System is programmed to meet each customer’s individual needs. All programming is done at any 24-Button Executive Telephone as the programming station or through an ASCII terminal or PC. The digital display model is required for programming. When the programming mode is entered, the digital telephone being used no longer operates as a telephone but as a programming station with all of the buttons redefined.

  • Page 21: Data Terminal Program Codes Cross Reference

    Introduction The system database is updated on a real-time basis as new data is entered, by pressing the Hold button. The system continues to operate with the current database and is updated with any newly entered or changed data without interruption to telephone operation or call processing in progress.

  • Page 22: Programming Button Mapping

    Introduction F L E X 1 F LE X 2 F L E X 3 F LE X 4 F L E X 5 F LE X 6 F L E X 7 F LE X 8 F LE X 9 F L E X 1 0 F LE X 1 1 F L E X 1 2...
  • Page 23 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button SYSTEM PARAMETERS PROGRAMMING SYSTEM TIMERS FLASH 01 System Hold Recall Timer 60 sec Exclusive Hold Recall Timer 180 sec Attendant Recall Timer 1 min Transfer Recall Timer 45 sec Preset Forward Timer 10 sec...
  • Page 24 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button 2-21 DTMF On/Off Time Operation 1=100 ms 2-21 SYSTEM FEATURES 1 PROGRAMMING FLASH 05 2-23 Attendant Override Disabled 2-23 Hold Preference System 2-24 External Night Ring Disabled 2-24 Executive O verride Warning Tone Enabled...
  • Page 25 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button 2-39 ACD Agent Recall Disabled 2-40 911 Feature Disabled 2-40 Enhanced 911 Disabled 2-41 VMID Station Numbers 2-42 FLASH RATES (Programmable) FLASH 07 2-43 Incoming CO Line Ringing Red 480 ipm flutter 2-44 Incoming Intercom Ringing...
  • Page 26 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button 2-58 SYSTEM TIME AND DATE FLASH 11 MMM/DD/YY, 12-hr display 2-59 PBX DIALING CODES FLASH 12 None 2-60 EXECUTIVE/SECRETARY PAIRS FLASH 13 None 2-61 ON-BOARD RELAY PROGRAMMING FLASH 14 None 2-62...
  • Page 27 1-10 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button 2-72 Day of Week Programming None 2-72 DIRECTORY DIALING FLASH 23 2-74 Bin/ICM None 2-75 Name None 2-75 Clear None 2-75 Backspace to Correct Error None 2-76 HUNT GROUPS FLASH 30...

  • Page 28: Introduction

    Introduction 1-11 Table 1-1: Default Values Page Program Flex Features Default Value Code Button 3-12 CO Line Ringing Assignments (blank) 3-13 CO Line Identification Display Line XXX 3-15 CO Direction Incoming/Outgoing 3-16 Display Ring Assignments 100A 3-17 911 Trunk Disabled 3-18 PAGE B INTRODUCTION FLASH 40 Btn 20...
  • Page 29 1-12 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button 3-34 Route Number 3-36 DID Phone Number 3-36 Name Assigned to Number None 3-37 Erasing a DID Table Entry STATION ATTRIBUTES PROGRAMMING PAGE A INTRODUCTION FLASH 50 Btn 19 Paging Access Page A Enabled...
  • Page 30 Introduction 1-13 Table 1-1: Default Values Page Program Flex Features Default Value Code Button 4-23 Station Night Class of Service (COS) COS 1 4-24 Speakerphone/Headset Programming (Full Speakerphone) 4-24 Pick-Up Group(s) Programming Group 1 4-25 Paging Zone(s) Programming Zone 1 4-26 Line Group Access - Station Group 1...

  • Page 31: Name In Display

    1-14 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button 2-82 Phone Number None 2-82 Name None 2-82 Clear Entry None ICLID FEATURES FLASH 56 Enable/Disable Disabled Name in Display 0=Number Baud Rate Display 9600 Port Assignment Port #1 AUTOMATIC CALL DISTRIBUTION* ACD GROUP PROGRAMMING*...

  • Page 32: Port Assignment

    Introduction 1-15 Table 1-1: Default Values Page Program Flex Features Default Value Code Button 6-15 ACD No-Answer Recall Timer 000 sec (Disabled) 6-15 ACD No-Answer Retry Timer 300 sec 6-16 ACD Guaranteed Message Timer 5 sec 6-17 ACD RAN ANNOUNCEMENT TABLES* FLASH 62 1–8 None...
  • Page 33 1-16 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button Retrieve Mail Index Entry 440 = 1 Station Assignment(s) None VOICE MAIL OUTPULSING TABLE FLASH 66 8-10 Voice Mail In-Band Signaling (Table 0) Pre=P7 Suf=None (Table 1) Pre=P7 Suf= (Tables 2-6) None...
  • Page 34 Introduction 1-17 Table 1-1: Default Values Page Program Flex Features Default Value Code Button 9-13 Area Code for Special Table 1 None 9-13 Area Code for Special Table 2 None 9-13 Area Code for Special Table 3 None 9-15 Displaying Toll Table Entries None 10-1 LEAST COST ROUTING PROGRAMMING...
  • Page 35 1-18 Introduction Table 1-1: Default Values Page Program Flex Features Default Value Code Button 11-21 Initialize Voice Mail* Group Parameters Default 11-22 Initialize Verified Account Code Table Default 11-23 System Reset 12-1 PRINTING SYSTEM DATABASE PARAMETERS 12-3 INTRODUCTION FLASH 85 12-4 Printing System Parameters Default...

  • Page 36: Program Mode Entry (Key Station)

    Program Mode Entry (Key Station) 1-19 Program Mode Entry (Key Station) Programming is performed at any 24-button Digital Display Telephone. Programming is always done at this type of station regardless of the class of service or which station has been assigned the Attendant(s). To enter the Program Mode: 1.

  • Page 37: Initialization

    1-20 Initialization Initialization The system has been pre-programmed with certain features called default data (refer to Table 1-1: Default Values). These features are loaded into memory when the system is initialized. The system should be initialized when installed or at any time the database has been corrupted.

  • Page 38: Database Upload/Download Routine

    Database Upload/Download Routine 1-21 Database Upload/Download Routine The Database Upload/Download Routine (FLASH 86) provides a maintenance facility which permits the user to download the database to a PC, when a software change is made or when the system needs to be initialized and reprogrammed.
  • Page 39 1-22 Database Upload/Download Routine PROCOMM -- Downloading a Database File 1. Make necessary changes to the areas shown in the following table, and save information to capture new system settings. Table 1-2: Database Download Settings System Options Settings Parameters: a + [P] Baud Rate 9600 Baud N for Parity...
  • Page 40 Database Upload/Download Routine 1-23 4. To select the appropriate codes for the following screen capture, refer Figure 1-1 for terminal characters that represent the key set buttons. For assistance, type a [?] to display a Help screen. E ng . Ve r. 0. 0e -F FFF D ATE: MM/ D D / Y Y TI ME: H H : MM: SS E NT ER PA SSW OR D : ad m >...
  • Page 41 1-24 Database Upload/Download Routine 7. When the Receive XMODEM screen displays, enter path and file name for database file, then press <Enter> to begin the download routine. Receive XMODEM Please enter filename: The download is complete when a confirmation tone is heard from the communications package and the ADM>...
  • Page 42 Database Upload/Download Routine 1-25 PROCOMM -- Uploading an ASCII Database File 1. Enter the information on the following screen capture. En g . V er . 0 .0 e- FFF F D AT E: MM/ D D / Y Y TIME: H H: MM: SS EN TE R PAS SWO RD : ad m>...
  • Page 43 1-26 Database Upload/Download Routine 4. When the Send XMODEM screen displays, enter a path and file name for the database file and press <Enter> to upload desired file to the system. Send XMODEM Please enter filename: The upload is complete when a confirmation tone is heard and the ADM>...
  • Page 44 Database Upload/Download Routine 1-27 HYPER TERMINAL -- Uploading a Database File After opening Hyper Terminal, and the New Connection screen displays, complete the following steps: 1. Type a connection name and select the appropriate icon, then click <OK>. 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click <OK>.
  • Page 45 1-28 Database Upload/Download Routine HYPER TERMINAL -- Downloading a Database File After opening Hyper Terminal, and the New Connection screen displays, complete the following steps: 1. Type connection name and select appropriate icon, then click <OK>. 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click <OK>.
  • Page 46 Database Upload/Download Routine 1-29 ECOM -- Uploading a Database File After opening ECOM: 1. Press< Alt> + <P> to open COM Port Options. 2. Change COM port settings as follows, and click <OK>. Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19...
  • Page 47 1-30 Database Upload/Download Routine ECOM -- Downloading a Database File After opening ECOM: 1. Press< Alt> + <P> to open COM Port Options. 2. Change COM port settings as follows, and click <OK>. Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19...

  • Page 48: System Parameters Programming

    System Parameters Programming This chapter describes the procedures and steps needed to program system features for the Triad-S Systems. Technical Manuals Online! - http://www.tech-man.com...
  • Page 49 Technical Manuals Online! - http://www.tech-man.com...

  • Page 50: System Timers

    System Timers System Timers Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [01]. The following message displays: SY ST EM TIMER S EN TE R B U TTON N UM BE R Description This section describes the procedures and steps to program system...

  • Page 51: System Hold Recall Timer

    System Timers Table 2-1: System Timer Defaults Program Flex Default Feature Code Button (after initialization) FLASH 01 System Hold Recall 060 seconds Exclusive Hold Recall 180 seconds Attendant Recall Timer 01 minute Transfer Recall Timer 045 seconds Preset Forward Timer 10 seconds Call Forward No/Answer 015 seconds...

  • Page 52: Exclusive Hold Recall Timer

    System Timers Description The System Hold Recall Timer determines the time before a call placed on System Hold recalls the station placing the hold. If unanswered by that station, the call recalls the attendant. By default, the System Hold Recall Timer is set for 60 seconds and is variable from 000-300 seconds.

  • Page 53: Attendant Recall Timer

    System Timers Attendant Recall Timer Programming Steps 1. Press the ATTENDANT RECALL TIMER flex button (FLASH 01, Button #3). The following message displays: AT N D R ECA LL TIME R 0 0-6 0 2. Enter a valid number on the dial pad that corresponds to 00-60 minutes.

  • Page 54: Preset Forward Timer

    System Timers Description The Transfer Recall Timer determines the time a transferred call rings at the station receiving the transfer before it recalls the station making the transfer. If unanswered by that station, the call recalls the attendant. By default, the Transfer Recall Timer is set for 45 seconds and is variable from 000-300 seconds.

  • Page 55: Call Forward No Answer Timer

    System Timers Call Forward No Answer Timer Programming Steps 1. Press the CALL FORWARD NO ANSWER TIMER flex button (FLASH 01, Button #6). The following message displays: CAL L F WD N O AN S 0 00- 60 0 01 5 2.

  • Page 56: Call Park Recall Timer

    System Timers Description The Pause Timer determines the length of the pause when programmed for use with speed dialing and LCR Insert Tables. By default, the Pause Timer is set at 2 seconds and is variable from 1–9 seconds. There is no 0 entry.

  • Page 57: Paging Time-Out Timer

    2-10 System Timers 2. Enter a valid number on the dial pad that corresponds to 01-99 minutes. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description The Conference/DISA Timer determines the time an unsupervised conference can continue after the initiator of the conference has exited.

  • Page 58: Co Ring Detect Timer

    System Timers 2-11 Description The Paging Time-Out Timer determines the maximum length of a page announcement (internal, external or all call). The system automatically disconnects the page at the end of this time unless the person making the page has already hung up. By default, the Paging Time-out Timer is set at 15 seconds and is variable from 01–60 seconds.

  • Page 59: Message Wait Reminder Tone

    2-12 System Timers 2. Enter a valid number that corresponds to 005-100 seconds. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description Single line telephones require the use of a DTMF receiver when going off-hook and dialing.

  • Page 60: Slt Hook Flash Timer

    System Timers 2-13 SLT Hook Flash Timer Programming Steps 1. Press the SLT HOOK FLASH TIMER flex button (FLASH 01, Button #14). The following message displays: H OOK SW ITCH TIME 0 5-2 0 2. Enter a valid number on the dial pad that corresponds to 0.5-2.0 seconds in 1/10 second increments.

  • Page 61: Smdr Call Qualification Timer

    2-14 System Timers Description The SLT Hook Flash Debounce Timer determines the time needed to determine a valid on-hook or off-hook condition for single line telephones. On-Hook or Off-Hook signals that are shorter in duration than this timer are ignored by the system. Refer to Figure 2-1 By default, the SLT Hook Flash Debounce Timer is set to 0.30 seconds and is variable from 0-1 seconds in 10 ms increments.

  • Page 62: Automatic Call Back Timer

    System Timers 2-15 Description The SMDR Call Qualification Timer determines the time needed to determine a valid SMDR call for reporting purposes. By default, the SMDR Call Qualification Timer is set to 30 seconds and is variable from 00-60 seconds in 1-second increments. Automatic Call Back Timer Programming Steps 1.

  • Page 63: Inter-Digit Time-Out

    2-16 System Timers 2. Enter a valid number that corresponds to 00-99 seconds in 1 second increments. A value of 00 disables the timer, therefore the user only receives one ring burst at the beginning of the call. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates.

  • Page 64: Additional System Timers

    Additional System Timers 2-17 Additional System Timers Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [02]. The following message displays: SY ST EM TIMER S EN TE R B U TTON N UM BE R Description...

  • Page 65: Repeat Redial Timer

    2-18 Additional System Timers Table 2-2: Additional System Timers Defaults Program Flex Default Feature Code Button (after initialization) Additional System Timers FLASH 02 Repeat Redial Timer 060 seconds ATD Display Timer 01 seconds Call Coverage Ring Timer 5 seconds Modem Answer Time-out 25 seconds Pulse Dial Inter-Digit Timer 300ms...

  • Page 66: Attendant Display Timer

    Additional System Timers 2-19 Attendant Display Timer Programming Steps 1. Press the ATTENDANT DISPLAY TIMER flex button (FLASH 02, Button #2). The following message displays: AT T EN D AN T D ISP LAY 0 0-9 9 2. Enter a valid number on the dial pad that corresponds to 00-99 seconds.

  • Page 67: Modem Answer Timer

    2-20 Additional System Timers Description A Call Coverage Ring Timer enables the user to place another station under a flex button. When that station rings with an internal or external call, the DSS button for that station rings or flashes. By default, the Call Coverage Ring Timer is set for 5 seconds and is variable from 00-99 seconds.

  • Page 68: Dtmf On/Off Time Operation

    System Features 1 Programming 2-21 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description This governs the inter-digit time of the Pulse Dial Digits, rotary dial mode. By default, the Pulse Dial Ring Timer is set for 300 ms and is variable from 300-600 ms.

  • Page 69: System Features 1 Defaults

    2-22 System Features 1 Programming Description This section describes the procedures and steps necessary to program System Features in the System Features programming area. The buttons on a digital telephone are shown in the following illustration: ATTN HOLD EXTERNAL EXECU TIVE OVERRIDE PREFERENCE NIGHT RING...

  • Page 70: Attendant Override

    System Features 1 Programming 2-23 Attendant Override Programming Steps 1. Press the ATTN OVERRIDE flex button (FLASH 05, Button #1). 2. Enter a 0 or 1that corresponds with the following entries: [0] = Disabled [1] = Enabled AT T EN D AN T OV ER R ID E 1- 0 D ISA BLE D 3.

  • Page 71: External Night Ring

    2-24 System Features 1 Programming Description The system may be programmed to have Exclusive or System Hold. For Exclusive Hold: Press HOLD once for Exclusive Hold, and twice for System Hold. For System Hold: Press HOLD once for System Hold, and twice for Exclusive Hold.

  • Page 72: Page Warning Tone

    System Features 1 Programming 2-25 EXE CUT IV E WAR NI NG 0- 1 EN AB LE D 3. Press HOLD to save the entry. A confirmation tone is heard. Description The Executive Override Warning enables Executive stations to override and barge-in on other key sets engaged in conversation on a CO line.

  • Page 73: Background Music

    2-26 System Features 1 Programming Description The Page Warning Tone determines whether a page warning tone sounds over the Key Telephone speakers or external paging speakers, prior to a page announcement. By default, Page Warning Tone is enabled. Background Music Programming Steps 1.

  • Page 74: Account Codes - Forced

    System Features 1 Programming 2-27 Description When Least Cost Routing is used, it must be enabled here. Before enabling LCR, refer to the Least Cost Routing section (Flash 75) and programming tables (Product Description Manual - Appendix C). When the tables are programmed, you may then enable LCR for the system.

  • Page 75: Group Listening

    2-28 System Features 1 Programming Group Listening Programming Steps 1. Press the GROUP LISTENING flex button (FLASH 05, Button #9). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled G ROU P L ISTE NIN G 0- 1 D ISA BLE D 3.

  • Page 76: Call Cost Display

    System Features 1 Programming 2-29 Call Cost Display Programming Steps 1. Press the CALL COST DISPLAY flex button (FLASH 05, Button #11). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled CAL L COS T DIS P LAY 0- 1 D ISA BLE D...

  • Page 77: Call Qualifier Tone

    2-30 System Features 1 Programming MU SIC ON H OLD 0- 1 EN AB LE D 2. Press HOLD to save the entry. A confirmation tone is heard. Description When connected to the system, a music source provides music to all lines on Hold, parked calls, transferred calls and calls waiting to be answered by Automatic Call Distribution (ACD) or Uniform Call Distribution (UCD).

  • Page 78: System Features 2 Programming

    System Features 2 Programming 2-31 System Features 2 Programming Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [06]. The following message displays: SY ST EM FEATU R ES 2 EN TE R B U TTON N UM BE R Description...

  • Page 79: Barge-In Warn Tone

    2-32 System Features 2 Programming Table 2-4: System Features 2 Defaults Program Flex Default Feature Code Button (after initialization) System Features 2 FLASH 06 Barge-In Warn Tone Enabled CO Ring Tone Enabled Verified Account Codes Disabled Call Forward Display Status Enabled External Day Ringing Disabled...

  • Page 80: Co Ring Tones

    System Features 2 Programming 2-33 Privacy is ensured on all communications in the system. If desired, the user may elect to disable the Barge In feature, thus allowing up to seven other stations to join existing CO Line conversations. Disabling of the Barge In feature may be limited by federal, state, or local law, so check the relevant laws in your area before disabling privacy.

  • Page 81: Verified Account Codes

    2-34 System Features 2 Programming Verified Account Codes Programming Steps 1. Press the VERIFIED ACCT CODES flex button (FLASH 06, Button #3). The following message displays: V ER IFIE D ACCT TON E S 0- 1 D ISA BLE D 2.

  • Page 82: External Day Ring

    System Features 2 Programming 2-35 Description When call forwarding is invoked, the LCD display normally indicates the call forwarding mode at all times. This feature is enabled/disabled in administrative programming on a system-wide basis. By default, the status of the Call Forward Display is enabled.

  • Page 83: Direct Transfer Mode

    2-36 System Features 2 Programming 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone is heard. Description The Overflow Station Forward feature allows ACD/UCD calls reaching the ACD/UCD Overflow Station to call forward to another station.

  • Page 84: Station Id Lock

    System Features 2 Programming 2-37 Station ID Lock Programming Steps 1. Press the STATION ID LOCK flex button (FLASH 06, Button #8). The following message displays: STAT ION LOCK 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3.

  • Page 85: One-Touch Recording Warning Tone

    2-38 System Features 2 Programming 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone is heard. Description The LCR CALL PROGRESS Feature enables the installer to select, on a system-wide basis, whether users hear call progress indications.

  • Page 86: Ringback On Transfer

    System Features 2 Programming 2-39 Ringback on Transfer Programming Steps 1. Press the RINGBACK ON TRANSFER flex button (FLASH 06, Button #11). The following message displays: R ING B ACK ON XFE R 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled (Music) [1] = Enabled (Ringback Tone) 3.

  • Page 87: 911 Feature

    2-40 Enhanced 911 (Proctor PBX-ANI-LINK Unit) 911 Feature Programming Steps 1. Press the 911 FEATURE flex button (FLASH 06, Button #13). The following message displays: 91 1 FE AT UR E 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled Description...

  • Page 88: Vmid Station Numbers

    VMID Station Numbers 2-41 When a 911 call is made from a station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call) in DTMF format to the Proctor. If the station number is less than 4 digits, a leading 0 will automatically be added.

  • Page 89: Programmable Flash Rates

    2-42 Programmable Flash Rates Programmable Flash Rates Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [07]. The following message displays: SY ST EM FLAS H R ATES EN TE R B U TTON N UM BE R Description...

  • Page 90: Incoming Co Line Ringing

    Programmable Flash Rates 2-43 Table 2-6: Flash Rates Red LED Flash Rates Green LED Flash Rates Steady On Steady On 30 ipm Flash 30 ipm Flash 60 ipm Flash 60 ipm Flash 60 ipm Dbl Wink 60 ipm Dbl Wink 240 ipm Flash 240 ipm Flash 240 ipm Flutter...

  • Page 91: Incoming Intercom Ringing

    2-44 Programmable Flash Rates Incoming Intercom Ringing Programming Steps 1. Press the INC ICM RING flex button (FLASH 07, Button #2). The following message displays: IN C IC M R IN G 0 0-2 8 R ED 1 20 IPM FLU T TER 2.

  • Page 92: Message Wait / Vm Button

    Programmable Flash Rates 2-45 Description The Call Forward Button flash rate is the rate at which the Call Forward button flashes when any type of forward mode is used. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates.

  • Page 93: Message Callback - Dss / Blf

    2-46 Programmable Flash Rates Message Callback - DSS / BLF Programming Steps 1. Press the MSG CBCK – DSS/BLF flex button (FLASH 07, Button #5). The following message displays: MSG CB CK / D SS / B LF 0 0-2 8 R ED 1 20 IPM FLU T TER 2.

  • Page 94: Auto Callback - Dss / Blf

    Programmable Flash Rates 2-47 Description The Do Not Disturb DSS/BLF flash rate is the rate at which a DSS button of a station flashes when you are in a Do Not Disturb mode. This flash rate can be programmed to 29 different options identified in the flash rate table.

  • Page 95: Transfer Co Ringing

    2-48 Programmable Flash Rates 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates.

  • Page 96: Recall Co Ringing

    Programmable Flash Rates 2-49 Recall CO Ringing Programming Steps 1. Press the RECALL CO RING flex button (FLASH 07, Button #10). The following message displays: R ECAL L CO R IN G 0 0-2 8 R ED 4 80 IPM FLU T TER 2.

  • Page 97: Exclusive Hold

    2-50 Programmable Flash Rates Description The Queued CO Ringing flash rate is the rate at which a CO Line button or Loop button flashes when a queued line becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table.

  • Page 98: In-Use Hold (I-Hold)

    Programmable Flash Rates 2-51 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates.

  • Page 99: Camp-On Button

    2-52 Programmable Flash Rates Camp-On Button Programming Steps 1. Press the CAMP-ON BTN flex button (FLASH 07, Button #15). The following message displays: CAM P ON BT N 0 0-2 8 R ED 1 20 IPM FLA SH 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options.

  • Page 100: Line Queue Button

    Programmable Flash Rates 2-53 Description The Call Back Button flash rate is the rate at which the Call Back Button flashes when a station at which you left a call back request becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table.

  • Page 101: Intercom Hold Button

    2-54 Programmable Flash Rates 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-6: Flash Rates.) 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates.

  • Page 102: System Parameters

    System Parameters 2-55 System Parameters Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [09]. The following message displays: SY ST EM PA R AMET ER S EN TE R B U TTON N UM BE R Description This section describes the procedures and steps necessary to program...

  • Page 103: Moh Assignments

    2-56 System Parameters Table 2-7: System Parameters Programming Program Flex Default Feature Code Button (after initialization) FLASH 09 Music Channel #3* Music Channel #4* Music Channel #5* Music Channel #6* Music Channel #7* Music Channel #8* * Music Channels 3-8 can only be used for Music-On-Hold functions The leading digit feature is removed in FP3.

  • Page 104: Attendant Station Assignment

    Attendant Station Assignment 2-57 1 0 uF 1 0 uF K SU M u si c s ou rc e R es is to rs a re 6 80 O hm / 1w . 68 0 68 0 C ap ac ito rs a re 1 0u F /5 0v . O hm O hm P ow er S up ply...

  • Page 105: System Time And Date

    2-58 System Time and Date System Time and Date Programming Steps To set the time and date that appears on display telephones: 1. Press FLASH and dial [11]. The following message displays: D AT E AN D TIME MMM D D Y Y H H : MM am MM M = Month DD = Day...

  • Page 106: Pbx Dialing Codes

    PBX Dialing Codes 2-59 By default, the time is set for 12 hour display format. When entering the time and date, use the following data: LED Off = 12 Hour Display LED On = 24 Hour Display The Date and Time can be changed or set by the First Attendant station using dial code [692].

  • Page 107: Executive / Secretary Pairs

    2-60 Executive / Secretary Pairs Executive / Secretary Pairs Programming Steps 1. Press FLASH and dial [13]. The following message displays: EXE C S ECY PA IRIN G S ## #, # ## PA IR 1 The first button is lit indicating the first pair may be programmed. 2.

  • Page 108: On-Board Relay Programming

    On-Board Relay Programming 2-61 On-Board Relay Programming Programming Steps 1. Press FLASH and dial [14]. Button #1 is lit to indicate Relay #1 is selected. The following message displays: R ELAY X TY P E Y Y Y Y Y Y Y Y Y Y Y Y X = 1-2 YYYYYYYYYYYY = Ext Page Zone 1-2, LBC Sta XXX, Ran Start X, CO Control XX 2.

  • Page 109: Baud Rate Assignments

    2-62 Baud Rate Assignments Baud Rate Assignments Programming Steps Press FLASH and dial [15]. The first button is lit and ready for programming Port #1. The following message displays: P ORT BAUD 960 0 Description Triad-S System provides outputs such as SMDR or ICLID to the optional RS-232 connectors on the MISU.

  • Page 110: Networking Tables

    Networking Tables 2-63 Description Port #1 -- First RS-232C port on the optional MISU Port #2 -- Second RS-232 port on the optional MISU Port #3 -- Optional Modem By default, Port #1 (MISU RS-232C), Port #2 (MISU RS-232) and Port #3 (Modem) baud rates are set for 9600.
  • Page 111 2-64 Networking Tables STATION STATION TRU NK GRP RANG E FROM RANGE TO PAGE UP PAGE DOWN SYSTEM NO Description The Networking Table identifies the system number (1-16); the CO group (0-23); and the range of station numbers (from XXXX to XXXX). Technical Manuals Online! - http://www.tech-man.com...
  • Page 112 Networking Tables 2-65 Table 2-8: Networking Tables Station Range System CO Group From Button 24 Button 1 Button 2 Button 3 Only 4-digit extensions will work with Network Tables. The numbers entered in the station range cannot conflict with the Flexible Numbering Plan.

  • Page 113: Access Codes

    2-66 Access Codes The SMDR will output up to 4-digit numbers in the station field. If less than 4 digits are selected in the numbering plan, leading spaces will be added in place of numbers. The 3-4 digit SMDR programming area is removed from programming in FP3.

  • Page 114: Database Admin Password

    Station Message Detail Recording (SMDR) 2-67 Description The DISA Access Code feature permits assigning a 3-digit access code to the system. Anyone calling on a DISA line must use this code to gain access to system features. To disable the DISA access code, enter (#) three times.

  • Page 115: Smdr Enable / Disable

    2-68 Station Message Detail Recording (SMDR) 2. To program SMDR features, use the flexible button(s) as defined in the following procedures. 3. The ENABLE/DISABLE, TYPE, and PRINT features toggle on and off each time the button is pressed. The display updates with each toggle.

  • Page 116: Long Distance / All Calls

    Station Message Detail Recording (SMDR) 2-69 Long Distance / All Calls Programming Steps 1. Press the CALL TYPE flex button (FLASH 21, Button #2) to determine the type of calls to record. This feature toggles on and off each time the button is pressed.

  • Page 117: Baud Rate Display

    2-70 Station Message Detail Recording (SMDR) Baud Rate Display Programming Steps The SMDR Baud Rate is programmed using Flash 15, Baud Rate Assignments. FLASH 21, Button #4 returns an error tone when pressed. The LCD displays the current baud rate based on which port is assigned to the SMDR Port number.

  • Page 118: Weekly Night Mode Schedule

    Weekly Night Mode Schedule 2-71 Weekly Night Mode Schedule Programming Steps Press FLASH and dial [22]. The following message displays: D AY E ND S TA RT AU TO 0 80 0 1 70 0 Description Triad-S System can be programmed so it is automatically placed into and out of night mode.

  • Page 119: Day Of Week Programming

    2-72 Directory Dialing Description If the system is operated in the automatic night mode the attendant(s) can override the automatic mode by pressing the night key on the attendant(s) phone. The schedule does not go into effect until the attendant(s) press the night key again. When the system is placed into night mode, CO line ringing follows the night ringing assignments and stations are governed by their respective night COS.
  • Page 120 Directory Dialing 2-73 Selecting a Directory List Entry 1. Press Flexible button #20 for a directory list entry. 2. Dial a valid directory list entry number (000–199). 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates.
  • Page 121 2-74 Directory Dialing BIN / NAME CLEAR BACKSPACE NEXT PREV ENTRY ENTRY ENTRY Associating a Number to: Intercom Number or System Speed Dial 1. Press the BIN/ICM flex button (FLASH 23, Button #1). 2. Enter one of the following: a Station Intercom number, a System Speed Dial number, or a Local Number/name Translation Table number.

  • Page 122: Dial Pad Keys

    Directory Dialing 2-75 3. If an error is made while entering the name, press the BACK SPACE flex button (FLASH 23, Button #4). This button backspaces one character at a time. Table 2-9: Dial Pad Keys Other Codes 1 = 1# 8 = 8# = 01 * = *#...

  • Page 123: Hunt Groups

    2-76 Hunt Groups Hunt Groups Hunt Group Programming Programming Steps 1. Press FLASH and dial [30]. The following message displays: H UN T 4 50 P LT ON E # ## , ### ## #, ## #, # ##, ### , ## #, # ## The top left button in the flexible button field is lit for programming Hunt Group 1 (450).

  • Page 124: Hunt Group

    Hunt Groups 2-77 HUNT GRP HU NT GRP HUNT GRP HUNT GRP HUNT GRP HU NT GRP HUNT GRP HUNT GRP HUNT GRP HU NT GRP HUNT GRP HUNT GRP STATION / PILOT Hunt Group Programming Steps 1. Press FLASH and dial [30]. 2.

  • Page 125: Station / Pilot / Pilot Ring All -- Hunting Assignments

    2-78 Hunt Groups Station / Pilot / Pilot Ring All -- Hunting Assignments Programming Steps 1. Press the STATION/PILOT flex button (FLASH 30, Button #13) to indicate Station Hunting, Pilot, or Pilot Ring All Hunting. 2. Dial a valid number (0-2): [0] = Pilot (Default;...

  • Page 126: Verified Account Codes / Traveling Class Of Service

    Verified Account Codes / Traveling Class of Service 2-79 Verified Account Codes / Traveling Class of Service Programming Steps 1. Press FLASH and dial [31]. The following message displays: ACCT XXXXXXXXXXXX ACCT = Up to 12-digit account code COS = Class of Service for account codes 2.
  • Page 127 2-80 Verified Account Codes / Traveling Class of Service ACCT CLASS OF DELETE ACCT ERASE CODE SERVICE CODE DIG ITS NEXT PREV Deleting the Currently Displayed Account Code 1. Press the DELETE CODE flex button (FLASH 31, Button #3) to delete the entire account code entry.

  • Page 128: Co Line Group Queuing

    CO Line Group Queuing 2-81 CO Line Group Queuing Programming Steps 1. Press FLASH and dial [39]. The following message displays: CO L INE G R OU P QU EU IN G EN TE R B U TTON N UM BE R 2.

  • Page 129: Local Number / Name Translation Table

    2-82 Local Number / Name Translation Table Local Number / Name Translation Table Programming Steps 1. Press FLASH and dial [55]. The following message displays: S - XXX ### , XXX = Table Number 600-799 ### = Route Number 000–499 The Route Number LED (Button #1) is lit.
  • Page 130 Local Number / Name Translation Table 2-83 Locating an Existing Index for Editing 1. Press the TABLE NUMBER flex button (FLASH 55, Button #20). The following message displays: EN TE R TAB LE N UM BE R 2. Enter a valid number that corresponds to the table numbers 600-799. 3.
  • Page 131 2-84 Local Number / Name Translation Table Technical Manuals Online! - http://www.tech-man.com...

  • Page 132: Co Line Attributes Programming

    CO Line Attributes Programming This chapter describes the procedures and steps necessary to program CO Line attributes. If the system is in the programming mode, continue using the program codes. If starting to program here, you must first enter the programming mode.
  • Page 133 Technical Manuals Online! - http://www.tech-man.com...

  • Page 134: Page A Introduction

    Page A Introduction Page A Introduction Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L INE AT TR IB UT ES SEL ECT A CO LIN E RA N GE 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001).

  • Page 135: Dtmf / Dial Pulse Programming

    Page A Introduction By default, Page A is shown. DTMF / CO / DISA U NA CO TO CO LOOP PRIVACY DISA SUPV GROUP RING CO LINE ASSIGN DIRECTION DISPLAY RING TRUNK PAGE A PAG E B PAGE C NEXT (FWD) NEXT (BACK) NEW RANGE DTMF / Dial Pulse Programming...

  • Page 136: Co / Pbx Programming

    Page A Introduction CO / PBX Programming Programming Steps 1. Press the CO/PBX flexible button (FLASH 40, Page A, Button #2). 2. Enter a 0 or 1 which corresponds with the following entries: [0] = PBX [1] = CO P BX / CO 0- 1 3.

  • Page 137: Disa Co-To-Co

    Page A Introduction DISA CO-to-CO Programming Steps 1. Press the DISA CO-TO-CO flexible button (FLASH 40, Page A, Button #4). 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled D ISA CO- TO- CO 0- 1 EN AB LE D...

  • Page 138: Privacy

    Page A Introduction Privacy Programming Steps 1. Press the PRIVACY flexible button (FLASH 40, Page A, Button #5). 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled P RIV ACY 0- 1 EN AB LE D 3.

  • Page 139: Loop Supervision Programming

    Page A Introduction By default, Privacy is enabled for all CO Lines. Table 3-2: CO Line Privacy Flag CO Line in Use by Another Station Station Attempting to Access CO Line Privacy Enabled Privacy Disabled Privacy Enabled Private Private (no cut-through) (no cut-through) Privacy Disabled Private...

  • Page 140: Disa Programming

    Page A Introduction DISA Programming Programming Steps 1. Press the DISA flexible button (FLASH 40, Page A, Button #7). 2. Enter a valid number (0-5) on the dial pad to indicate type of DISA desired. [0] = No DISA [1] = 24-Hour DISA [2] = Night DISA [3] = 24-Hour DISA with forwarding [4] = Night DISA with forwarding...

  • Page 141: Co Line Group Programming

    3-10 Page A Introduction CO Line Group Programming Programming Steps 1. Press the CO LINE GROUP flexible button (FLASH 40, Button #8). 2. Enter a valid number on the dial pad (0-23) which corresponds to Groups 0-23. LIN E GR OU P 0-2 3 3.
  • Page 142 Page A Introduction 3-11 COS4 = Restricts [0], [1], [*], [#] dialed as first-digit and places a 7-digit dialing limitation. Allowed are: 1-800, 1-888, 1-866, 1-877, 1-911, and 1-611. Denied are: 411, 976, and 555. COS5 = Overrides Station COS 2, 3, 4, 5 and allows unrestricted dialing.

  • Page 143: Co Line Ringing Assignments

    3-12 Page A Introduction CO Line Ringing Assignments Programming Steps 1. Press the RING ASSIGNMENT flexible button (FLASH 40, Page A, Button #10). The display shows the following information: R ING ASS IG NM EN TS EN TE R D D D R 2.

  • Page 144: Co Line Identification Display

    Page A Introduction 3-13 Description Each CO Line may be assigned to ring any station in the system; UCD, Voice Mail or Hunt Group, or Off-Net (via speed dial). CO Line ringing is programmed on a per CO Line destination basis. Each destination may be designated to ring during the day, during the night, or receive both Day and Night ringing.

  • Page 145: Dial Pad Keys

    3-14 Page A Introduction The name may be entered in any combination up to 12-characters (this represents 24-digits entered). Table 3-5: Dial Pad Keys Other Codes 1 = 1# 8 = 8# = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1...

  • Page 146: Co Direction

    Page A Introduction 3-15 A message similar to the following display is used for all CO Line displays when a name is programmed for a CO Line. LIN E R ING IN G n n n nn n n n n n n n H H :M M am Entries can be made using a keyboard by following the same outlined Figure 1-1...

  • Page 147: Display Ring Assignments

    3-16 Page A Introduction Outgoing Outgoing restricts the CO Line to outgoing calls only. Users can place call on hold, park the call, and other stations can pick-up the call. Incoming and Outgoing Incoming and outgoing type allow calls to be received or dialed out. By default, all CO Lines default to both incoming and outgoing type.

  • Page 148: 911 Trunk

    Page A Introduction 3-17 911 Trunk Programming Steps 1. Press FLASH 40, Page A, Button #15 to designate the line for 911 use. The following message displays: 91 1 TR U N K 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.

  • Page 149: Page B Introduction

    3-18 Page B Introduction Page B Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. If Page B CO Line features must be changed: 1.

  • Page 150: Transmit Volume

    Page B Introduction 3-19 When programming the Page B features, the flexible buttons are mapped as follows: P FWD P FWD VOLU ME DEST VMID RING PER CO TONE PAGE A PAG E B PAGE C NEXT (FWD) NEXT (BACK) NEW RANGE Transmit Volume Programming Steps...

  • Page 151: Preset Call Forward Destination

    3-20 Page B Introduction Description Up to ten volume levels are available for each CO Line in the system. By default, all CO lines are programmed for level 5 (0 dB). Do NOT adjust this option without consulting Technical Support first. The default settings were set to apply to most applications.

  • Page 152: Preset Forward Voice Mail Id

    Page B Introduction 3-21 Preset Forward Voice Mail ID Programming Steps 1. Press the PRESET FWD VMID flexible button (FLASH 40, Page B, Button #3). The following message displays: P RE SET FO R WA R D V MID 0 00 0-9 99 9 ## ## 2.

  • Page 153: Music-On-Hold (Per Co Line)

    3-22 Page B Introduction Description UDA-assigned CO lines can signal over external page port(s). External Day ringing is programmed on a system-wide basis in administrative programming. Stations that do not have access to a line during the day can answer that line while the System is in the day mode by dialing a UDA code [#5].

  • Page 154: Ring Tone (Per Co Line)

    Page B Introduction 3-23 Description The Music-On-HOLD feature allows a user to select the Music-On-Hold channel for each CO line. This feature lets the system assign CO line circuits as additional music inputs. This increases the capacity of music channels beyond the two available on the MISU to be used for MOH sources.

  • Page 155: Page C Introduction

    3-24 Page C Introduction Description The ring tone signal used to notify stations of an incoming call can be changed in administrative programming to provide distinctive ringing on a per CO line basis. A distinctive ring tone can be programmed for each CO line that rings each station.

  • Page 156: Flash Timer

    Page C Introduction 3-25 Description When entering the CO Line attributes portion of the database, the programmer may decide to enter information for a range of CO lines or one specific CO Line. Range programming lets the programmer change a specific parameter or a few parameters for an entire range of CO lines, leaving intact the remaining data fields that do not require change.

  • Page 157: Ring Delay Timer

    3-26 Page C Introduction Description Flash is a programmable opening on a line for signaling. When using an outside line, flash lets a user obtain a new dial tone without losing the line. This is particularly useful behind a PBX or Centrex. Each CO line can be programmed for a flash time.

  • Page 158: Reseize Timer

    Page C Introduction 3-27 Reseize Timer Programming Steps 1. Press the RESEIZE TIMER Button (FLASH 40, Page C, Button #3) in the flexible button field. The following message displays: R ESE IZE T IMER 0 00- 25 5 20 0 2.

  • Page 159: Preset Forward Timer

    3-28 Page C Introduction Description The outgoing Guard Timer is used to set the length of time a CO is held busy to outgoing seizure after a valid release is detected. If a user attempts to access a CO line before the Guard Timer expires, their LED illuminates to indicate that the line is seized, however the CO line is not actually seized until the timer expires.

  • Page 160: Miscellaneous Co Parameters

    Miscellaneous CO Parameters 3-29 Miscellaneous CO Parameters Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode first. 1. Press FLASH and dial [41]. The following message displays: CO F EATU RE S EN TE R B U TTON N UM BE R 2.

  • Page 161: Iclid Programming

    3-30 ICLID Programming 2. Enter a valid number (0–3) which corresponds with the following entries: [0] = 60/40 (RATIO), 10 pps (SPEED) [1] = 66/33 (RATIO), 10 pps (SPEED) [2] = 60/40 (RATIO), 20 pps (SPEED) [3] = 66/33 (RATIO), 20 pps (SPEED) 3.

  • Page 162: Iclid Ringing Assignments

    ICLID Programming 3-31 2. Press the RING ASSIGNMENT flexible button (FLASH 43, Button #1). LED #1 is lit indicating Route 000 is ready for programming. 3. Enter a valid Destination (XXX) and Ring type (Y) followed by HOLD. A confirmation tone is heard and the display updates. Table 3-8: ICLID Ringing Assignments Valid 3-Digit Destinations (XXX) Valid Ring Types (Y)

  • Page 163: View Iclid Ringing Assignments

    3-32 ICLID Programming RINGING ASSIGNMENTS DISPLAY RINGING NEXT ROUTE PREVIOU S ROUTE SELECT ROUTE ASSIGNMENTS NUMBER NUMBER NUMBER View ICLID Ringing Assignments Programming Steps 1. Press FLASH 43, Button #17 to display ring assignments. Assignments are displayed in sets of six, up to the number programmed. Press FLASH 43, Button #17 additional times to cycle to the next group of six ring assignments.
  • Page 164 ICLID Programming 3-33 Ring assignments are continuous and display in order of the destination number from 020-557. A maximum of eight stations display. Additional stations and ringing assignments are displayed using Button #17. Advancing to the Next Route Press the NEXT flexible button (FLASH 43, Button #18) to advance to the next ICLID Route number.

  • Page 165: Direct Inward Dialing (Did) Programming

    3-34 Direct Inward Dialing (DID) Programming Direct Inward Dialing (DID) Programming Programming Steps Press FLASH and dial [44]. The following message displays: D ID R R R XXXXXXX n ..n [RRR] = Route Number (000-499) [###] = DID Number (Directory # from Central Office) [n...n] = Name Assigne d to DID Number The top left button (ROUTE) in the flexible button field is lit for programming the Route number.
  • Page 166 Direct Inward Dialing (DID) Programming 3-35 Description DID calls are treated as an incoming call and follow the same rules established for CO lines. DID information transferred from the network is captured and translated to direct a specific DID number to a specific station, ACD or Hunt group of stations, or Voice Mail group.

  • Page 167: Did Phone Number

    3-36 Direct Inward Dialing (DID) Programming DID Phone Number Programming Steps 1. Press the PHONE NUMBER flexible button (FLASH 44, Button #2) to program the DID Number. 2. Enter the DID Number to be associated with a valid Route Number (000–499).

  • Page 168: Erasing A Did Table Entry

    Direct Inward Dialing (DID) Programming 3-37 DID Name and Number Codes The display shows the DID name or number as it is entered. Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1...
  • Page 169 3-38 Direct Inward Dialing (DID) Programming Description By default, all entries in the DID Table (000–999) have phone numbers assigned. The following table shows the default configuration for the DID Table entries and the ICLID Ringing assignments. Table 3-9: DID & ICLID Default Table Entries DID Translation Table ICLID Translation Table DID Table...

  • Page 170: Station Attributes Programming

    Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes. Technical Manuals Online! - http://www.tech-man.com...
  • Page 171 Technical Manuals Online! - http://www.tech-man.com...

  • Page 172: Page A Introduction

    Page A Introduction Page A Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [50]. Flexible button #24 (New Range) is lit and the following message displays: STAT ION AT TR IB UT ES SELE CT A STAT ION R A NG E...

  • Page 173: Paging Access

    Page A Introduction When programming the Page A features, the flexible buttons are mapped as follows: PAG E DO NOT EXECUTIVE CONFERENCE ACCESS DISTU RB OVERRIDE SYSTEM LINE PREF LINE PRIVACY SPEED QUEUING ANSWER CALL FORCED ACD SUPV OHVO FORWARD BARGE-IN EXEC OVRD CO LINE RING...

  • Page 174: Do Not Disturb

    Page A Introduction Description Stations can individually be allowed or denied the ability to make pages. This applies to all internal and external zone paging. A station denied access to paging may still answer a meet-me page announcement. (Station COS 6 does not deny a station the ability to make a page.) By default, Paging is enabled at all stations.

  • Page 175: Executive Override

    Page A Introduction 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone is heard. Description The Conference Enable/Disable feature lets the system be programmed on a per Station basis for the ability to initiate a conference.

  • Page 176: Privacy (Per Station)

    Page A Introduction This tone is presented to all parties prior to actual cut through of the third party. The Executive Override Blocking feature (Flash 50, Page A, Button #13) allows or disallows an Executive to override an extension. This prevents an extension with override capability from overriding designated stations.

  • Page 177: System Speed Dial Access

    Page A Introduction Each station can be granted the privilege to join an existing CO line conversation by simply pressing the CO line button of a CO line in use. Privacy on an SLT can be useful in situations where a modem is using the SLT port for data transmission.

  • Page 178: Line Queuing

    Page A Introduction Description Stations can be individually allowed or denied the ability to use system speed dial (100–999) numbers. (System speed numbers 060-099 are not monitored by toll restriction.) Stations cannot be prevented from using station speed dial. By default, System Speed Dialing is enabled at all stations.

  • Page 179: Off-Hook Voice Over (Ohvo)

    4-10 Page A Introduction 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone is heard. Description Stations can be given the ability to answer a call by simply going off-hook.

  • Page 180: Call Forwarding

    Page A Introduction 4-11 Call Forwarding Programming Steps 1. Press the CALL FORWARD flexible button (FLASH 50, Page A, Button #10). The following message displays: CAL L F OR WAR D 0- 1 EN AB LE D 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.

  • Page 181: Acd Supervisor Monitor With Barge-In

    4-12 Page A Introduction Description Stations may be forced to place outgoing CO calls by use of LCR (dial [9]) to access an outside line. This lets the system administrator control dialing patterns and lines used for outgoing CO calls. This can be enabled/disabled on a per-station basis for additional flexibility and control.

  • Page 182: Executive Override Blocking

    Page A Introduction 4-13 Description This feature is available with optional software. The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD Supervisor to monitor an agents call in progress to coach sales techniques or customer relations skills.

  • Page 183: Co Line Ringing Options

    4-14 Page A Introduction CO Line Ringing Options Programming Steps 1. Press the RINGING OPTIONS flexible button (FLASH 50, Page A, Button #14). The following message displays: CO R IN G OP TI ONS 0- 1 MU TED R ING 2.

  • Page 184: Zap Tone

    Page A Introduction 4-15 Description The Name/Number Display feature displays the standard idle LCD showing the programmed 7-digit name and station number together. This option is programmable on a per station basis, however, the feature must be enabled / disabled in admin programming. If a station has this feature enabled but has not programmed a name, the name portion of the LCD is blank.

  • Page 185: Co Loop Pool Flex

    4-16 Page A Introduction CO Loop Pool Flex Programming Steps 1. Press the CO LOOP POOL flexible button (FLASH 50, Page A, Button #17). The following message displays: CO LOOP POO L F LEX 0- 1 D ISA BLE D 2.

  • Page 186: Page B Introduction

    Page B Introduction 4-17 Description The Administration Access feature allows a station to access Database Administration. Each station can be enabled/disabled for system programming. By default, feature is disabled. Station 100 always has programming access regardless of this setting. Page B Introduction Programming Steps If the system is in the programming mode, continue using the program codes.

  • Page 187: Station Identification

    4-18 Page B Introduction Description Range programming enables the programmer to change a specific parameter or a few parameters for a range of stations, leaving intact the remaining data fields not requiring changes. Those data fields continue to operate with the previously programmed data. When programming the Page B features, the flexible buttons are mapped as follows: STATION...

  • Page 188: Station Id For Dss / Dls Console With Map

    Page B Introduction 4-19 2. Enter a valid number on the dial pad to identify type of telephone: [1]=DSS Console (Refer to “Station ID for DSS / DLS Console with Map” for details) [6]=SLT without Message Wait [7]=SLT with Message Wait (90 Vdc) [006]= 24-Button Telephone [007]=12-Button Telephone [008]=8-Button Telephone...
  • Page 189 4-20 Page B Introduction MAP #1 by default has all 12 CO Lines and all 32 Stations, 100–131. This provides a default layout for a 12x32 configuration. Station/Feature buttons are flexible and can be changed by the station user. CO Line buttons are NOT changeable.

  • Page 190: Station Day Class Of Service (Cos)

    Page B Introduction 4-21 MAP #2 by default has 32 Stations, 100–131. All buttons are flexible and can be changed by the station user. This map can be duplicated on another DSS/DLS console and assigned to the same station. 1 00 1 01 10 2 1 03...
  • Page 191 4-22 Page B Introduction COS 5 = Restricts [0], [1], [ ], [#] dialed as first-digit and places a 7-digit maximum COS 6 = Intercom Only (no CO line access - results in a 911 block unless 911 Feature is active) COS 7 = Restricts [0], [1], [ ], [#] dialed as first-digit with a 10-digit maximum 2.

  • Page 192: Station Night Class Of Service (Cos)

    Page B Introduction 4-23 Station Night Class of Service (COS) Programming Steps 1. Press the NIGHT COS flexible button (FLASH 50, Page B, Button #3). N IGH T COS 1- 7 The seven classes of service are: COS 1 = No restrictions COS 2 = Table A governs COS 3 = Table B governs COS 4 = Table A and B govern...

  • Page 193: Speakerphone / Headset

    4-24 Page B Introduction Speakerphone / Headset Programming Steps 1. Press the SPEAKERPHONE flexible button (FLASH 50, Page B, Button #4). The following message displays: SP EA KE RP H ON E 0- 4 FU LL SP EAK E RP H ON E 2.

  • Page 194: Paging Zone(S)

    Page B Introduction 4-25 2. Enter a valid number (1-8) to program pickup groups. [0] = No Group [5] = Group 5 [1] = Group 1 [6] = Group 6 [2] = Group 2 [7] = Group 7 [3] = Group 3 [8] = Group 8 [4] = Group 4 3.

  • Page 195: Line Group Access - Station

    4-26 Page B Introduction Line Group Access - Station Programming Steps 1. Press the CO LINE GROUP ACCESS flexible button (FLASH 50, Page B, Button #8). The following message displays: LIN E GR OU P A CC ESS 1-2 3 2.

  • Page 196: Off-Hook Preference

    Page B Introduction 4-27 2. Enter a valid number (0–6) to correspond to the LCR Class of Service desired. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description Stations can be given a class of service assignment for Least Cost Routing. The range is between 0-6, with 0 being unrestricted and 6 the most restricted.

  • Page 197: Flexible Button

    4-28 Page B Introduction This may be established in programming so that key station users can select and/or change their off-hook preference through the use of a dial code [691]+BB (01-24). Dialing [691]+00 disables Off-Hook Preference. This user programmable preference may be allowed or denied in programming.
  • Page 198 Page B Introduction 4-29 Assigning a CO Line Button: Enter: [BB], [1], [LLL], [HOLD] LLL = CO Line 001-012 Example : 0 01 H OLD 0 02 0 03 B u t to n N u mbe r Cod e L ine Buttons assigned as specific CO lines provide direct access and appearance of the CO line at a station.
  • Page 199 4-30 Page B Introduction Example: HOL D B u t to n P oo l Lin e N u mbe r Co d e G r ou p Some or all outside CO lines may be grouped together and accessed via a POOL button for the purpose of placing an outgoing CO call.
  • Page 200 Page B Introduction 4-31 Table 4-3: Flex Button Codes for Remote Programming Account Code Disable CO Outgoing ACD Call Qualifier 570+[XXX] Do Not Disturb ACD Calls in Queue Display 579+[XXX] Executive Override ACD Login (Primary Grp) 572+[XXX] Group Pickup ACD Login (Secondary Grp) 582+[XXX] Headset Mode ACD Member Status...
  • Page 201 4-32 Page B Introduction Digital Keysets Specific buttons may be assigned as unused or locked out. When a button is programmed as unused, the button may not be programmed by the station user using flex button programming procedures. 24-Button Default STA 10 0 STA 101 STA 102...

  • Page 202: Keyset Mode

    Page B Introduction 4-33 Keyset Mode Programming Steps 1. Press the KEYSET MODE flexible button (FLASH 50, Page B, Button #12). The following message displays: K EY SET MOD E 0- 5 IN ACTIV E MO DE 2. Enter a valid number (0-4) to change the mode of a digital telephone: [0] = Inactive Mode (normal mode without CTI box) [1] = PC Phone (Discovery Desktop) Mode at 4800 baud [2] = ATD Command Mode at 4800 baud...

  • Page 203: Display Flexible Buttons

    4-34 Page B Introduction 3. Press HOLD to update the table. A confirmation tone is heard and the display updates. Description The Voice Mail ID Translation feature enables programming of the station number sent to the Voice Mail via In-Band integration. By default, the station number is sent to the Voice Mail system.
  • Page 204 Page B Introduction 4-35 Table 4-4: Flex Button Display Designations Flex Flex Designation Designation Button Button A[AAA] ACD Group with Pilot Number Meet Me Page Account Code Enter Flexible Button All Call Page Background Music Agent Login Night Ser vice Agent Logout ACD Overflow Station Avail/Unavail Agent Member D isplay...

  • Page 205: Cordless Ktu Feature Button

    4-36 Page C Introduction Cordless KTU Feature Button Programming Steps Press the CORDLESS KEY flexible button (Flash 50, Page B, Button #17) to assign the FEAT Buttons. The following message displays: COR DL ESS K EY BT N 0 0-3 0 XX = Assigned FEAT Button 00 = None 01-24 = Button 1-24 (01-30 for Large Screen Display te lephone)
  • Page 206 Page C Introduction 4-37 When programming the Page C features, the flexible buttons are mapped as follows: INTERNAL NO INTERNAL EXTERNAL NO EXTERNAL ANSWER FWD BUSY FWD ANSWER FWD BUSY FWD NO ANSWER SPEED DIAL TIMER ACCESS PAGE A PAG E B PAGE C NEXT (FWD) NEXT (BACK)

  • Page 207: Preset Call Forward

    4-38 Page C Introduction Preset Call Forward Programming Steps To program internal and external calls with separate Busy and No Answer destinations, perform the following steps. Valid destination entries are: 1020-1999 = Speed bins. 100-131 = Station numbers. 440-447 = Voice mail groups. 450-457 = Hunt groups.
  • Page 208 Page C Introduction 4-39 External Busy Destination 1. Press FLASH 50, Page C, Button #4. The following message displays: EXT ER N AL BU SY FW D ## ## 2. Enter a valid number and press HOLD. 3. To delete the entry, press the [#] key and then press HOLD. No Answer Timer 1.

  • Page 209: Speed Dial Access

    4-40 Page C Introduction Speed Dial Access Programming Steps 1. Press the SPEED DIAL ACCESS button (FLASH 50, PAGE C, Button #6). The following message displays: SY S SP EE D B IN 1 00- 99 9 ## # - # ## 2.
  • Page 210 Page C Introduction 4-41 Changing a Flexible Code 1. Select the desired code. 2. Press Button 1. The red LED illuminates. 3. Delete the Flex Number by pressing Button 2 and then pressing HOLD. The Flex number field will be blank 4.
  • Page 211 4-42 Page C Introduction Conditions Feature access codes cannot conflict with station numbering. CO line numbers are fixed and cannot be changed. If no VM ID digits are programmed in the station field, the flexible number assigned to the station will be sent to the VM unit. The SMDR will output 4-digit numbers in the station field.
  • Page 212 Page C Introduction 4-43 Table 4-5: Default Numbering Plan Function Code Function Code Functi on Code 911 Atnd Alert Clear Call Park - Station Name In Dis play 6 90 Account Code Call Park P/U - Station Night Service 6 04 ACD Call Factor Camp On Off-Hook Preference Prog...
  • Page 213 4-44 Page C Introduction Technical Manuals Online! - http://www.tech-man.com...

  • Page 214: Iclid (Caller Id) Route Programming

    ICLID (Caller ID) Route Programming This chapter provides the functional and implementation definitions for adding the ICLID features to the STARPLUS Triad-S System. Technical Manuals Online! - http://www.tech-man.com...
  • Page 215 Technical Manuals Online! - http://www.tech-man.com...

  • Page 216: Introduction

    Introduction Introduction ICLID, or Caller ID, is a service provided from the telephone company. Usually this service provides the number and name (not available in some cases) of the calling party for identification prior to answering the call. Calling party number and name are delivered in between this first and second ring using FSK (Frequency Shift Key) format.

  • Page 217: Incoming Number/Name For Smdr Records

    Introduction bbbbbN N NN N N N NN N N N NN bbbbb XXXXXXXXXXXXXXXXXXXXXXXX If no name is available, supplied from the Central Office or internally from the translation table, the delivered number is positioned centered in the display as shown above for the 14 Ns. An option was added to the Local Number/Name Translation Table to route ICLID or Caller Entered ID Digits based on a partial compare with the number entered in the translation table.

  • Page 218: Iclid Features

    ICLID Features ICLID Features Programming Steps 1. Press FLASH and dial [56]. The following message displays: ICLID NA ME B AU D P OR T YE S 9 60 0 2. To program ICLID features, use the flexible button(s) as defined in the following procedures.

  • Page 219: Name In Display

    ICLID Features Description The ICLID (Incoming Calling Line IDentification) feature was added to the Triad-S System, and are unavailable unless the Basic ICLID Software package was purchased separately. For this feature to operate properly, it must be activated from the Central Office so the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.

  • Page 220: Port Assignment

    ICLID Features Port Assignment Programming Steps 1. Press the PORT flexible button (FLASH 56, Button #4) to determine which port to use for ICLID information. 2. Enter a valid number for one of the ICLID Ports: [1] = Port # 1 (RS-232C on optional MISU) [2] = Port # 2 (RS-232C on optional MISU) [3] = Port # 3 (Optional modem) ICLID NA ME B AU D P OR T...
  • Page 221 ICLID Features Technical Manuals Online! - http://www.tech-man.com...

  • Page 222: Automatic Call Distribution (Acd)

    Automatic Call Distribution (ACD) The ACD Group feature is available with optional software. Technical Manuals Online! - http://www.tech-man.com...
  • Page 223 Technical Manuals Online! - http://www.tech-man.com...

  • Page 224: Acd Group Programming

    ACD Group Programming ACD Group Programming Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [60]. 2. Enter the group number (550-565) on the dial pad. 3.

  • Page 225: Acd Group Name

    ACD Group Programming ACD Group Name Programming Steps 1. Press the GROUP NAME flexible button (FLASH 60, Button #1). The following message displays: ACD 5 XX N AME ACD 5XX 2. Enter the desired name using the dial pad (up to eight characters). Table 6-1: Dial Pad Keys Other Codes 1 = 1#...

  • Page 226: Alternate Acd Group Assignment

    ACD Group Programming Alternate ACD Group Assignment Programming Steps 1. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2). The following message displays: ACD 5 XX ALTER N ATE G R OUP 2. Enter desired pilot number (550 to 565) of the alternate ACD group. 3.

  • Page 227: Acd Supervisor

    ACD Group Programming Description When an overflow station is assigned, callers that remain in queue for a specified amount of time are routed to the assigned overflow station. The overflow station may not be one of the ACD group stations. Only CO calls transferred to a ACD group overflow to the overflow station when RAN tables are assigned.

  • Page 228: Acd Ciq Threshold

    ACD Group Programming ACD CIQ Threshold Programming Steps 1. Press the CIQ THRESHOLD flexible button (FLASH 60, Button #5). The following message displays: ACD 5 XX C IQ T H RS HOL D 0 0-9 9 2. Enter a valid value on the dial pad that corresponds to 00–99 calls. 3.

  • Page 229: Primary Agents

    ACD Group Programming Description After completion of a ACD call (on-hook) the agent is not subjected to another ACD call for the duration of the Auto Wrap-Up Timer allowing the agent to finish call related work or access other facilities. This lets agents remove themselves from the group (e.g., DND, Call Forward) or originate another call.

  • Page 230: Secondary Agents

    ACD Group Programming Secondary Agents Programming Steps 1. Press the SECONDARY AGENT flexible button (FLASH 60, Button #8). The following message displays: ACD 5 XX SE COND A RY AG EN TS EN D 2. To add a station as a secondary agent of the ACD group, use the dial pad as follows: Enter SSS 1 (SSS = station).

  • Page 231: Primary Ran

    6-10 ACD Group Programming 2. Enter a valid number (1-8 for) the desired RAN Announcement Table or a (#) to remove the entry. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description A Guaranteed Message announcement may be assigned to the group to force callers to listen to the announcement prior to entering the queue or ringing an agent.

  • Page 232: Secondary Ran

    ACD Group Programming 6-11 Secondary RAN Programming Steps 1. Press the SECONDARY RAN flexible button (FLASH 60, Button #11). The following message displays: ACD 5 XX SE COND A RY R AN 1- 8 2. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry.

  • Page 233: Acd Overflow Timer

    6-12 ACD Group Programming ACD Overflow Timer Programming Steps 1. Press the OVERFLOW TIMER flexible button (FLASH 60, Button #13). The following message displays: ACD 5 XX OV E RF LO W 0 00- 60 0 06 0 2. Enter a valid number on the dial pad which corresponds to 000–600 seconds.

  • Page 234: Acd Timers

    ACD Timers 6-13 Description The Call Factor feature is used exclusively with the digital voice mail to provide the average call duration to the caller. This feature can be activated from administration or the ACD supervisor can use a flexible button [580]+5XX (ACD Group number)+XXX (Call Factor) to enter the factor (average call duration).

  • Page 235: Acd Ring Timer

    6-14 ACD Timers ACD Ring Timer Programming Steps 1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message displays: R ING 0 00- 30 0 06 0 2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.

  • Page 236: Acd No-Answer Recall Timer

    ACD Timers 6-15 Description The ACD Message Interval Timer (MIT) determines the length of time a caller remains in queue (listening to MOH, if provided) between recorded announcements. By default, the ACD Message Interval Timer is set for 60 seconds and is variable from 000-600 seconds. ACD No-Answer Recall Timer Programming Steps 1.

  • Page 237: Guaranteed Message Timer

    6-16 ACD Timers 2. Enter a valid number on the dial pad which corresponds to 000-999 seconds. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description When the No-Answer Recall Timer expires, a station that failed to answer the ringing ACD call is placed into an out-of-service (OOS) state.

  • Page 238: Acd Announcement Tables (Ran)

    ACD Announcement Tables (RAN) 6-17 ACD Announcement Tables (RAN) Programming Steps If Recorded Announcement (RAN) devices are installed to operate with ACD, these tables must be programmed. 1. Press FLASH and dial [62]. The following message displays: AN N OU NC EMEN T TAB LE 1 T YP E # IND X ## # T IME ###...
  • Page 239 6-18 ACD Announcement Tables (RAN) To program a table for a RAN Hunt Group port: 1. Press the TABLE X flexible button (1-8). 2. Dial [3] for RAN Hunt Group. 3. Dial [458-461] for RAN Hunt Group used. 4. Enter message duration (000-300 seconds). 5.

  • Page 240: Voice Mail Ran Announcer Options

    ACD Announcement Tables (RAN) 6-19 The type can be either a CO line port, an SLT port, Digital Voice Mail, or a RAN Hunt Group port. The index number specifies which circuit for the type of interface. The message length is used to match the maximum length of the message to the device that is used.

  • Page 241: Pc / Acd Interface Trace

    6-20 PC / ACD Interface Trace PC / ACD Interface Trace Programming Steps Press FLASH and dial [63]. The following message displays: ACD _ EV T _ TR ACE I/ O B AU D 96 00 Description The PC/ACD Interface Trace feature is available with optional software. The PC/ACD Interface Trace feature provides an event trace output which is compatible with Discovery ACD Reporting package.

  • Page 242: Trace Port Assignment

    PC / ACD Interface Trace 6-21 Description The PC/ACD Interface Trace provides a series of events trace output which is compatible with the Discovery ACD Reporting package. By default, the PC/ACD Event Trace is disabled (NO). Trace Port Assignment Programming Steps 1.
  • Page 243 6-22 PC / ACD Interface Trace Description The system can provide PC/ACD Reporting output to the standard RS232C I/O ports on the MPB or the optional SIU2 module connector(s). The baud rate is displayed as 300, 1200, 2400, 4800, or 9600 baud. By default, the PC/ACD baud rate is set to 9600.

  • Page 244: Uniform Call Distribution (Ucd)

    Uniform Call Distribution (UCD) This chapter provides the functional steps necessary to use the UCD features with the STARPLUS Triad-S System. To implement the call coverage desired, you must first enter the Programming Mode. Technical Manuals Online! - http://www.tech-man.com...
  • Page 245 Technical Manuals Online! - http://www.tech-man.com...

  • Page 246: Ucd Group Programming

    UCD Group Programming UCD Group Programming Programming Steps 1. Press FLASH and dial [60]. The following message displays: U CD AT TR IB UT ES SEL ECT A G R OUP 2. Enter the group number (550-557), then press HOLD. Description There can be eight UCD Groups of no more than eight stations each.

  • Page 247: Alternate Ucd Group Assignment

    UCD Group Programming Alternate UCD Group Assignment Programming Steps 1. Press the ALTERNATE UCD GROUP flexible button (FLASH 60, Button #2). 2. Enter the pilot number (550 to 557) for desired Alternate UCD Group. U CD 5XX ALT ER N AT E G R OU P 3.

  • Page 248: Ucd Primary Agent Assignments

    UCD Group Programming Description When an Overflow Station is assigned, callers that remain in queue for a specified amount of time are routed to the assigned Overflow Station. The Overflow Station MAY NOT be one of the UCD Group stations. Only CO calls transferred to a UCD Group, overflow to the Overflow Station when RAN Tables are assigned.

  • Page 249: Ucd Primary Ran Assignments

    UCD Group Programming UCD Primary RAN Assignments Programming Steps 1. Press the PRIMARY RAN flexible button (FLASH 60, Button #10). U CD 5XX P R IMAR Y R A N 1- 8 2. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry.

  • Page 250: Ucd Timers

    UCD Timers UCD Timers Programming Steps Press FLASH and dial [61]. The following message displays: U CD T IMER S EN TE R B U TTON N UM BE R Description Six timers for UCD operation are programmable on a system-wide basis. The UCD timers include: a Ring Timer, Message Interval Timer, an Overflow Timer, an Auto Wrap-Up Timer, a No/Answer Recall Timer, and a No/Answer Retry Timer.

  • Page 251: Ucd Message Interval Timer

    UCD Timers Description The UCD Ring Timer determines how long a call rings into a busy UCD group before being presented to the first recorded announcement. By default, the UCD Ring Timer is set for 60 seconds, and is variable from 000–300 seconds.

  • Page 252: Ucd Overflow Timer

    UCD Timers UCD Overflow Timer Programming Steps 1. Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3). The following message displays: OV ER FLOW 0 00- 60 0 06 0 2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.

  • Page 253: Ucd No-Answer Recall Timer

    7-10 UCD Timers Description After completion of a UCD call (on-hook) the agent is not be subjected to another UCD call for the duration of the Auto Wrap-Up Timer allowing the agent to finish call related work or access other facilities. This lets agents remove themselves from the group (e.g., DND, Call Forward) or originate another call.

  • Page 254: Ucd Announcement Tables

    UCD Announcement Tables 7-11 2. Enter a valid number on the dial pad which corresponds to 000-999 seconds. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description When the No-Answer Recall Timer expires, a station that failed to answer the ringing UCD call is placed into an Out-Of-Service (OOS) state.
  • Page 255 7-12 UCD Announcement Tables To program a table for a CO line port: 1. Press the TABLE X flexible button (1-8). 2. Dial [1] for CO Port Interface. 3. Dial [001-012] for CO Lines used. 4. Enter message duration (000-300 seconds). 5.
  • Page 256 UCD Announcement Tables 7-13 5. Dial [0-9]. 0 = No DTMF Detection, No Messages Played. (Default) 1 = DTMF Detection, No Message. 2 = No DTMF, Place In Queue Message. 3 = DTMF Detection, Place In Queue Message. 4 = No DTMF, Hold Time Message. 5 = DTMF Detection, Hold Time Message.

  • Page 257: Voice Mail Ran Announcer Options

    7-14 UCD Announcement Tables When using the Digital Voice Mail as a RAN Announcer, the following options are available: Table 7-1: Voice Mail RAN Announcer Options Option Action Do NOT take a menu action on any DTMF dialed by the caller; DO NOT play Place in Queue or Hold Time message.

  • Page 258: Voice Mail Groups (Vm)

    Voice Mail Groups (VM) This chapter provides the functional steps necessary to use the Voice Mail features with the STARPLUS Triad-S System. To implement the voice mail options desired, you must first enter the Programming Mode. Technical Manuals Online! - http://www.tech-man.com...
  • Page 259 Technical Manuals Online! - http://www.tech-man.com...

  • Page 260: Voice Mail Programming

    Voice Mail Programming Voice Mail Programming Programming Steps 1. Press FLASH and dial [65]. The following message displays. V M 4 4G A AA R XXX, XXX, XXX, XXX, XXX, XXX, XXX, XXX [G] =Voice Mail Group Number (0-7) [AAA] = Alternate Group (440-447) [LLL] = Le ave Mail I ndex [R] = Retrieve Mail Index from outpulsing table for retrievi ng messages (0-7) [XXX] = Voice Mail Station Numbers (ports) up to 24 stations maxi mum...

  • Page 261: Alternate Voice Mail Group

    Voice Mail Programming Auto Attendants can handle incoming calls and route callers to station users without intervention from the systems Attendant. Direct incoming ring to Voice Mail/Auto Attendant groups can be done directly through CO Line Ringing Assignments. By default, all Voice Mail stations are assigned to Pick-Up Group 1.

  • Page 262: Leave Mail Index Entry

    Voice Mail Programming Description An Alternate Voice Mail Group may be programmed so that if all voice mail ports are in use, the call can be routed to an alternate group. This is useful when more than eight ports are required for voice mail traffic. Leave Mail Index Entry Programming Steps 1.

  • Page 263: Retrieve Mail Index Entry

    Voice Mail Programming Retrieve Mail Index Entry Programming Steps 1. Press the RETRIEVE flexible button (FLASH 65, Button #11). 2. Enter a valid outpulsing table number (0-7) on the dial pad. V M 4 4G A AA R XXX, XXX, XXX, XXX, XXX, XXX, XXX, XXX 3.

  • Page 264: Voice Mail Outpulsing Table

    Voice Mail Outpulsing Table Description Up to twenty-four (24) extension numbers may be programmed into a voice mail group. A flexible button may be programmed with a voice mail group pilot number (440-447). This button then acts as a DSS for that voice mail group when pressed and also serves as the message waiting indication for that VM group.
  • Page 265 Voice Mail Outpulsing Table Description Entries in one of the eight Voice Mail Outpulsing Tables determine the In-Band signaling required for: Retrieving messages (allows stations to pick up mail). Leaving messages (allows stations to leave messages in voice mail). TABLE TABLE TABLE TABLE...

  • Page 266: Voice Mail Disconnect Table

    Voice Mail Outpulsing Table Voice Mail Disconnect Table Programming Steps 1. Press the DISCONNECT TABLE 8 flexible button (FLASH 66, Button #9). This table number is used for the voice mail disconnect signal. 2. Enter up to 12 digits used for the disconnect signal, including [ ] and [#], TRANS button = pause.

  • Page 267: Voice Mail In-Band Features

    8-10 Voice Mail In-Band Features Voice Mail In-Band Features Programming Steps Press FLASH and dial [67]. The following message displays: V M FEATU R ES EN TE R B U TT ON N U MB ER Description Entries into the Voice Mail In-Band Features determines the in-band signaling required for ICID Incoming ID Digits (forwards incoming CO callers directly to a Station’s Voice Mail Box), and Forward to VM Groups (lets voice mail calls, upon reaching a forwarded to VM station, forward...

  • Page 268: Voice Mail Transfer / Forward

    Voice Mail In-Band Features 8-11 Description The Voice Mail In-Band Digits feature enables and disables station in-band signaling. Incoming CO callers can be Station Call Forwarded into voice mail only when the ringing CO line is programmed to ring at one station.

  • Page 269: Voice Mail Broker

    8-12 Voice Mail In-Band Features Voice Mail Broker Programming Steps 1. Press the VM BROKER CALLS flexible button (FLASH 67, Button #3). The following message displays: V M BR OK ER CAL LS 0- 1 EN AB LE D 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3.

  • Page 270: Voice Mail Index Table

    Voice Mail Index Table 8-13 Description The Voice Mail ID Digit Length feature modifies the station and CO voice mail identification fields such that the maximum length of these fields is four digits. Voice Mail Index Table Programming Steps To add Mailbox buttons, or change VM groups and ID numbers: Press FLASH and dial [68].
  • Page 271 8-14 Voice Mail Index Table Changing to a Different VM Index Number 1. Press the SELECT flexible button (FLASH 68, Button #20). 2. Enter a Mailbox Table number (001–255). 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates and shows the new Mailbox Table number.

  • Page 272: Exception Tables

    Exception Tables This chapter provides the functional steps necessary to use the Exception Tables with the STARPLUS Triad-S System. To implement the toll restriction options desired, you must first enter the Programming Mode. Technical Manuals Online! - http://www.tech-man.com...
  • Page 273 Technical Manuals Online! - http://www.tech-man.com...

  • Page 274: Exception Tables Programming

    Exception Tables Programming Exception Tables Programming STARPLUS Triad-S System offer a flexible means of applying toll restriction to stations or individuals. Dialing privileges (or toll restriction) is determined through assignment of station and CO line Class Of Service (COS). Several types of restriction can be derived simply by programming COS assignments and CO line access to stations.
  • Page 275 Exception Tables Programming The Allow and Deny tables enable entries of either general or specific allow and deny codes such as allowing all [1-800] type calls, and/or denying all [1]+ or [0]+ calls. The Allow and Deny tables allow a maximum of 8 digits to be entered as allow or deny digits.

  • Page 276: Related Items To Toll Restriction

    Related Items To Toll Restriction Special Reference Tables Triad-S System also offers four special tables (found in the Product Description Manual) that can be referenced from within the two Allow Tables. Three of the special tables can be assigned to specific area codes that require further toll restriction definition.

  • Page 277: Slt Dtmf Receivers

    Related Items To Toll Restriction SLT DTMF Receivers When Single Line Telephones are connected to the Triad-S System and toll restriction is enabled, the DTMF receivers located in the system monitors the call for a programmed time period. While the DTMF receiver is monitoring the digits being dialed by a single line telephone, it is considered busy and not available for monitoring another SLT attempting to dial.

  • Page 278: Toll Restriction

    Toll Restriction Toll Restriction Entering Toll Table Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [70]. The following message displays: TA BL ES EN TE R B UT TON N U MB ER 2.
  • Page 279 Toll Restriction Description All toll tables have been conveniently placed under one program code to allow entry of all toll restriction data. The buttons on the digital terminal are defined as shown below when entering the Toll Restriction programming area: ALLOW DENY ALLOW...

  • Page 280: Allow Table

    Toll Restriction Allow Table Programming Steps 1. Press the ALLOW TABLE A or ALLOW TABLE B flexible button (FLASH 70, Button #1 or #3). The following message is shown on the display telephone: ALLOW TAB LE 01 E The first two bin locations display. 2.
  • Page 281 9-10 Toll Restriction Description Each Allow Table contains 20 bin numbers. Each bin number may be up to 8 digits, including Do Not Care digits and Search Special Table commands. Entries into the Allow Table represent exceptions to numbers or codes that are to be allowed only if they would otherwise be restricted by an entry in the Deny Table.

  • Page 282: Deny Table

    Toll Restriction 9-11 Rules for Entries that Reference Special Tables For entries referencing the first three special tables a specific area code must be identified (one for each table needed). Then make note as to how the numbers are dialed when dialing numbers to this area code (e.g., with a leading digit [1] or no leading digit [1] ).
  • Page 283 9-12 Toll Restriction 2. When the first two bin locations are displayed, enter the 2-digit bin number (01–10) of the bin to be programmed. 3. Enter the deny code: [0–9], [ ], [#] = Corresponding deny digits numbers MUTE = Do Not Care digit 4.

  • Page 284: Special Table

    Toll Restriction 9-13 Special Table Programming Steps To program a Special Table, it is first necessary to assign an area code to the table (except for the home area code). 1. Press the appropriate AREA CODE TABLE (#1 to #3) flexible button (FLASH 70, Buttons #9 to #11).
  • Page 285 9-14 Toll Restriction Description The Special Tables provide greater flexibility in designing a toll plan for a particular site. Each Special Table allows entry of up to 800 office codes (200–999). Three of these tables must be assigned an area code by which they are referenced.

  • Page 286: Display Toll Table Entries

    Toll Restriction 9-15 Display Toll Table Entries Programming Steps Press the DISPLAY TABLES flexible button (FLASH 70, Button #12) while entering information into a table. Viewing Entries in an Allow or Deny Table Two entries at a time are displayed on the bottom line of the display. 1.
  • Page 287 9-16 Toll Restriction Technical Manuals Online! - http://www.tech-man.com...

  • Page 288: Least Cost Routing (Lcr)

    Least Cost Routing (LCR) This chapter provides the functional steps necessary to use the LCR features with the STARPLUS Triad-S System. To implement the most economical routes for an outside call, you must first enter the Programming Mode. Technical Manuals Online! - http://www.tech-man.com...
  • Page 289 Technical Manuals Online! - http://www.tech-man.com...

  • Page 290: Introduction

    Introduction 10-3 Introduction Least Cost Routing (LCR) was designed to select the most economical programmed route for an outgoing call. When a station user dials an outside number, the LCR feature analyzes the number and then automatically chooses an outside line from the group that has been programmed as most economical.

  • Page 291: Lcr Tables

    10-4 LCR Tables LCR Tables 3-Digit Table The 3-Digit Table is divided into two sections: Leading 1 (1 is dialed before the number) and Non-Leading 1 (no 1 is dialed before the number). This gives the system the ability to handle call routing in areas that require a 1 before a long distance number as well as in areas that do not require the 1.

  • Page 292: Insert/Delete Tables

    LCR Tables 10-5 Insert/Delete Tables There are 20 Insert/Delete Tables. Up to 20-digits, including pauses, can be inserted and up to 16-digits deleted. To insure that a pause is inserted in LCR at default, the database programming has been changed to add a pause in each of the 20 LCR Insert and Delete Tables and Insert Table 0 in each of the route tables.

  • Page 293: Lcr Flowchart

    10-6 LCR Tables ROUTE ASSIGNED FROM 6-DIGIT TABLE Figure 10-1: LCR Flowchart Technical Manuals Online! - http://www.tech-man.com...

  • Page 294: Lcr Operation

    LCR Operation 10-7 LCR Operation Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [75]. The following message displays: LCR TAB LES EN TE R B U TTON N UM BE R 2.

  • Page 295: 3-Digit Area / Office Code Table

    10-8 LCR Operation 3-Digit Area / Office Code Table Programming Steps 1. Press the 3-DIGIT TABLE flexible button (FLASH 75, Button #1). The following message displays: 3 D IG IT ROU T ING TA B LE EN TE R L N N N R R Y PP HOL D L = [0] for Non-Leading 1 (1 not dialed), [1] for Leading 1 (1 is dialed) NNN = Area/Office Code...

  • Page 296: 6-Digit Office Code Table

    LCR Operation 10-9 6-Digit Office Code Table Programming Steps 1. Press the 6-DIGIT TABLE flexible button (FLASH 75, Button #2). The following message displays: 6 D IG IT ROU T ING TA B LE EN TE R A AA R R N NN HO LD = [0] to remove codes, [1] to add codes AAA = Area Code...

  • Page 297: Exception Code Table

    10-10 LCR Operation Exception Code Table Programming Steps 1. Press EXCEPTION TABLES flexible button (FLASH 75, Button #3). The following message displays: EXCEP TION COD E TA B LE EN TE R HOL D = [0] to remove code from table, [1] to add code to table XX = Exception codes for singl e digit codes, press MUTE button as 2nd digit.
  • Page 298 LCR Operation 10-11 2. To create an entry, dial: a. [RR] b. [T] c. [GG] d. [DD] e. [L] 3. Press [HOLD] to save the entry. A confirmation tone is heard and the display updates. 4. To enter additional CO Line groups in the same Time Period Route List number: a.
  • Page 299 10-12 LCR Operation Description Each of the 16 Route List Tables available contains four Time Period Routing Lists, one for each of the 4 daily start time periods. Within each Time Period Route List up to 7 CO (outside) line groups and their corresponding Insert/Delete table, if any, and LCR Class Of Service Priority are programmed on a per line group basis.

  • Page 300: Insert / Delete Table

    LCR Operation 10-13 A station using LCR is able to use only those CO (outside) line groups with a priority assignment of equal or higher value than the station’s LCR Class of Service (e.g., a station with LCOS 3 can use line groups with a priority between 3 and 6).
  • Page 301 10-14 LCR Operation 2. Enter the table information as follows: T T = Insert/Delete Table Number 00–19 X = [0] Pre-Delete numbers (first digits dialed in the number), -or- [1] Pre-Insert numbers (insert digits in front of number dialed, -or- [2] Post-Insert numbers (insert digits behind number dialed).

  • Page 302: Daily Start Time Table

    LCR Operation 10-15 For instance, Other Common Carrier (OCC) access codes and authorization (ID) codes can be automatically inserted by the system either in front of, and/or behind the number dialed. There are twenty Insert/Delete Tables and each allows entries in a delete table and a pre- and post insert table.

  • Page 303: Weekly Schedule Table

    10-16 LCR Operation Weekly Time Table -- With the wide selection of Common Carriers, the least costly route for a particular area code may be different at different times of the day. To accommodate this situation, this table and the Weekly Time Table work together, dividing the day into four possible time periods.
  • Page 304 LCR Operation 10-17 [2] = Wednesday [3] = Thursday [4] = Friday [5] = Saturday [6] = Sunday T = Time Period Route List (1-4) to use for the time-of-day (based on the Daily Start Time table). Enter values for all time periods specified in the Daily Start Time table for that day.

  • Page 305: Lcr Routing For Toll Information

    10-18 LCR Operation Example If a call is placed at 5:45 pm on a Monday, then according to the Daily Start Time Table (using default values) the entry for time period two of the weekly schedule is checked. Because it is Monday the entry for time period two on Monday is used and the result is that the Time Period Route List number two (again using default values) is used for all routes.

  • Page 306: Default Lcr Database

    LCR Operation 10-19 Description The LCR Routing for Toll Information feature adds provisions to the LCR call processing which allows common call routing for all toll information calls. 1-(XXX) 555-1212, (XXX) 555-1212, 1-555-1212, and 555-1212 calls are intercepted and sent to a selected route in the Route List Table. Numbers dialed are integrated and if it is determined to be a toll information call, either preceded with an area code or without or with a leading digit 1 or not, the call is sent to the route designated in...
  • Page 307 10-20 LCR Operation Technical Manuals Online! - http://www.tech-man.com...

  • Page 308: Initializing Database Parameters

    Initializing Database Parameters This chapter describes the procedures and steps necessary to initialize the system database, returning any programmed data to its original or default value. Technical Manuals Online! - http://www.tech-man.com...
  • Page 309 Technical Manuals Online! - http://www.tech-man.com...

  • Page 310: Introduction

    Introduction 11-3 Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode to initialize Database Parameters. Press FLASH and dial [80]. The following message displays: IN ITIA LIZ E D ATAB ASE EN TE R B UT TON N U MB ER Description...

  • Page 311: Initialize System Parameters

    11-4 Introduction Initialize System Parameters Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 80, Button #1). The following message displays: IN ITIA LIZ E S YS PAR AM P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The System Parameters may be initialized setting all data fields to their original, default values.

  • Page 312: System Parameter Defaults

    Introduction 11-5 Table 11-1: System Parameter Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 01 SYSTEM TIMERS System Hold Recall Timer 060 sec Exclusive Hold Recall Timer 180 sec Attendant Recall Timer 01 min Transfer Recall T imer 045 sec Preset Forward Timer 10 sec...
  • Page 313 11-6 Introduction Table 11-1: System Parameter Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 05 SYSTEM FEATURES 1 Attendant Override Disabled Hold Preference System External Night Ring Disabled Executive O verride Warning Tone Enabled Page Warning Tone Enabled Background Music Channel Enabled...
  • Page 314 Introduction 11-7 Table 11-1: System Parameter Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 07 FLASH RATES Incoming CO Line Ringing Red 480 ipm flutter Incoming Intercom Ringing Red 120 ipm flutter Call Forward Button Red Steady On Message Wait/VM Button Red Steady On Message CallBack –...
  • Page 315 11-8 Introduction Table 11-1: System Parameter Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 15 BAUD RATE ASSIGNMENTS Port #1 (1st RS-232C port on Optional MISU) 9600 Baud Port #2 (2nd RS-232C port on Optional MISU) 9600 Baud Port #3 (Optional Modem) 9600 Baud FLASH 16...

  • Page 316: Initialize Co Line Attributes

    Introduction 11-9 Initialize CO Line Attributes Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 80, Button #2). The following message displays: IN ITIA LIZ E CO LIN ES P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The CO Line Parameters may be initialized setting all data fields to their original, default values.

  • Page 317: Initialize Station Attributes

    11-10 Introduction Table 11-2: CO Line Attribute Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 40 Transmit Volume Option 5 (0 db) Preset Call Forward Destination #### PAGE B Preset Forward Voice Mail #### Universal Day Answer Disabled Music-On-Hold per CO Line Channel 1...

  • Page 318: Station Attribute Defaults

    Introduction 11-11 Table 11-3: Station Attribute Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 50 Paging Access Enabled PAGE A Do Not Disturb Enabled Conference Enable/Disable (Per Station) Enabled Executive Override Disabled Privacy (Per Station) Enabled System Speed Dial Access Enabled Line Queuing Enabled...
  • Page 319 11-12 Introduction Table 11-3: Station Attribute Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 50 Station Identification 006 (24-Btn Keyset) 6 (SLT w/o MWt) PAGE B Station Day Class of Service Station Night Class of Service Speakerphone/Headset Programming 0=Full Speakerphone Pick-Up Group(s) Programming Paging Zone(s) Programming...

  • Page 320: Initialize Co / Station Port Parameters

    Introduction 11-13 Initialize CO / Station Port Parameters Programming Steps 1. Press the PORT-STA/CO flexible button (FLASH 80, Button #4). The following message displays: IN ITIA LIZ E P OR T - STA / CO P RE SS HO LD 2.

  • Page 321: Initialize System Speed Numbers

    11-14 Introduction Table 11-4: Exception Table Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 70 TOLL RESTRICTION Allow Table A Deny Table A Table Cleared (No Entries) Allow Table B Deny Table B Special Table 1 Table Cleared Special Table 2 (No Entries allowed, No Area Code specified)

  • Page 322: Initialize Lcr Tables

    Introduction 11-15 Initialize LCR Tables Programming Steps 1. Press the LCR TABLES flexible button (FLASH 80, Button #7). The following message displays: IN ITIA LIZ E LCR TAB LE S P RE SS HO LD 2. To initialize the LCR Tables, press the HOLD button. A confirmation tone is heard.

  • Page 323: Initialize Iclid Tables

    11-16 Introduction Initialize ICLID Tables Programming Steps 1. Press the ICLID TABLES flexible button (FLASH 80, Button #8). The following message displays: IN ITIA LIZ E IC LID P RE SS HO LD 2. To initialize the ICLID Tables, press the HOLD button. A confirmation tone is heard.

  • Page 324: Initialize Directory Dialing Table Parameters

    Introduction 11-17 Initialize Directory Dialing Table Parameters Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 80, Button #9). The following message displays: IN ITIA LIZ E D IR - DIA L P RE SS HO LD 2. To initialize the Directory Dialing Table Parameters, press the HOLD button.

  • Page 325: Initialize Hunt Group Parameters

    11-18 Introduction Initialize Hunt Group Parameters Programming Steps 1. Press the HUNT GROUPS flexible button (FLASH 80, Button #10). The following message displays: IN ITIA LIZ E H U N T G R OU P P RE SS HO LD 2.

  • Page 326: Initialize Acd / Ucd Group Parameters

    Introduction 11-19 Initialize ACD / UCD Group Parameters Programming Steps 1. Press the ACD* or UCD GROUPS flexible button (FLASH 80, Button #11). The following message displays: IN ITIA LIZ E A CD G RO UP P RE SS HO LD 2.
  • Page 327 11-20 Introduction Table 11-10: ACD Group Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 60 ACD GROUPS 550-565 Group Name None Alternate Group Assignment None Overflow Station Assignment None Supervisor Programming None CIQ Threshold Disabled Auto Wrap-Up Timer (Per Group) 04 sec Primary Agents None...

  • Page 328: Initialize Voice Mail Group Parameters

    Introduction 11-21 Initialize Voice Mail Group Parameters Programming Steps 1. Press the VOICE MAIL GROUPS flexible button (FLASH 80, Button #12). The following message displays: IN ITIA LIZ E V M G ROU P P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description VM Group Parameters may be initialized, setting all data fields to their original default values.

  • Page 329: Initialize Verified Account Code Table

    11-22 Introduction Initialize Verified Account Code Table Programming Steps 1. Press the VERIFIED ACCT CODES flexible button (FLASH 80, Button #14). The following message displays: IN ITIA LIZ E A CC T COD E S P RE SS HO LD 2.

  • Page 330: System Reset

    Introduction 11-23 System Reset Programming Steps If the System must be reset but not initialized: 1. Press the RESET flexible button (FLASH 80, Button #20). The following message displays: R ESE T S YS TEM P RE SS HO LD 2.
  • Page 331 11-24 Introduction Technical Manuals Online! - http://www.tech-man.com...

  • Page 332: Printing System Database Parameters

    Printing System Database Parameters This chapter describes the procedures and steps necessary to print the system database parameters and various portions of the system. Technical Manuals Online! - http://www.tech-man.com...
  • Page 333 Technical Manuals Online! - http://www.tech-man.com...

  • Page 334: Introduction

    Introduction 12-3 Introduction Print Database Parameters Programming Steps Press FLASH and dial [85]. The following message displays: PR IN T D ATAB A SE EN TER B UT TON N UMB ER Description The buttons on the key telephone are defined as shown in the following table when entering the Print Database Parameters programming area: SYSTEM CO LINE...

  • Page 335: Database Printing

    12-4 Database Printing Database Printing Print System Parameters Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 85, Button #1). The following message displays: P RIN T SY S PAR AM P RE SS H OLD 2. To print the System Parameters database, press the HOLD button. The following message displays: P RIN T SY S PAR AM When the system finishes sending the information to the printer, a...

  • Page 336: System Parameters Printout

    Database Printing 12-5 ----- SYSTEM PARAMETERS ---- --------------------SYSTEM FEATURES ------------- CO RING TONES ENABLED VERIFIED ACCT CODES DISABLED SYS HOLD RECALL CALL FWD DISPLAY ENABLED EXC HOLD RECALL EXTERNAL DAY RING DISABLED ATND RECALL TIMER OVERFLOW STA FWD DISABLED TRANSFER RECALL DIRECT XFER ENABLED PRESET FWD TIMER...
  • Page 337 12-6 Database Printing MUSIC CHANNEL[3..8] CABINET SLOT TYPE CO - ## #### ## ## ## ------- ---- ---- LCOB ATTENDANT STATIONS DTIB ## ## ## ## ## ## LCOB DTIB DATE & TIME FORMAT LCOB MM/DD/YY, 12 HOURS DTIB LCOB PBX DIALING CODES DTIB EXECUTIVE/SECRETARY PAIRINGS...

  • Page 338: Print Co Line Attributes

    Database Printing 12-7 Print CO Line Attributes Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 85, Button #2). The following message displays: P RIN T CO LIN ES P RE SS H OLD 2. To print data for: ALL CO Lines, press the HOLD button.

  • Page 339: Co Line Attributes Printout

    12-8 Database Printing CO LINE ATTRIBUTES ------------------ CO 02 ------ ----- DIAL PULSE/DTMF - DTMF DIAL PULSE/DTMF - DTMF PBX/CO - CO PBX/CO - CO UNIVERSAL NIGHT ANS - ENABLED UNIVERSAL NIGHT ANS - ENABLED DISA TRK TO TRK - ENABLED DISA TRK TO TRK - ENABLED PRIVACY - ENABLED PRIVACY - ENABLED...

  • Page 340: Print Station Attributes

    Database Printing 12-9 Print Station Attributes Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 85, Button #3). The following message displays: P RIN T STATION S P RE SS H OLD 2. To print data for: All stations, press the HOLD button. A specified Station Range, enter six digits to specify the Station range (three digits for the first station and three digits for the last station in the range):...

  • Page 341: Station Attributes Printout

    12-10 Database Printing STATION ATTRIBUTES STA 100 STA 101 PAGE ACCESS ENABLED PAGE ACCESS ENABLED DO NOT DISTURB ENABLED DO NOT DISTURB ENABLED CONFERENCE ENABLED CONFERENCE ENABLED EXEC OVERRIDE DISABLED EXEC OVERRIDE DISABLED PRIVACY ENABLED PRIVACY ENABLED SYSTEM SPEED ENABLED SYSTEM SPEED ENABLED LINE QUEUING...

  • Page 342: Print Co Port Parameters

    Database Printing 12-11 Print CO Port Parameters Programming Steps 1. Press the CO PORT flexible button (FLASH 85, Button #4). The following message displays: P RIN T CO POR T S/ COD ES P RE SS H OLD 2. To print the CO Port parameters, press the HOLD button. The following message displays: P RIN TI NG CO P OR T When the system finishes sending the requested information to the...

  • Page 343: Print Exception Tables

    12-12 Database Printing Print Exception Tables Programming Steps 1. Press the EXCEPT TABLES flexible button (FLASH 85, Button #5). The following message displays: P RIN T EX TAB LES P RE SS H OLD 2. To print the Except Tables, press the HOLD button. The following message displays: P RIN TI NG EX TA BL ES When the system finishes sending the requested information to the...

  • Page 344: Exception Tables Printout

    Database Printing 12-13 ALLOW TABLE A SPECIAL TABLE 1 AREA CODE ------------- -------------------------------- ALLOWED OFFICE CODES SPECIAL TABLE 2 AREA CODE -------------------------------- ALLOWED OFFICE CODES SPECIAL TABLE 3 AREA CODE DENY TABLE A -------------------------------- ------------- ALLOWED OFFICE CODES SPECIAL TABLE 4 HOME AREA CODE -------------------------------- ALLOWED OFFICE CODES ALLOW TABLE B...

  • Page 345: Print System Speed Numbers

    12-14 Database Printing Print System Speed Numbers Programming Steps 1. Press the SYSTEM SPEED flexible button (FLASH 85, Button #6). The following message displays: P RIN T SY S SP EE D N O P RE SS H OLD 2. To print the System Speed bins, press the HOLD button. The following message displays: P RIN TI NG SY S SP EED N O When the system finishes sending the requested information to the...

  • Page 346: Print Lcr Tables

    Database Printing 12-15 Print LCR Tables Programming Steps 1. Press the LCR TABLES flexible button (FLASH 85, Button #7). The following message displays: P RIN T LCR TAB LE S P RE SS H OLD 2. To print the LCR Tables, press the HOLD button. The following message displays: P RIN TI NG LC R TAB LES When the system finishes sending the requested information to the...

  • Page 347: Lcr Tables Printout

    12-16 Database Printing EXCEPTION CODE TABLE DIGIT INS/DEL TABLE ---------------------- ----------------------- CODE ROUTE NO TABLE DIGITS ---------------------- -------------------- ROUTE LIST TABLE ---------------------- TIME COST CO GRP INS/DEL GRP DAILY START TIME TABLE ----------------------------------- TABLE TIME 1700 2300 #### Figure 12-7: LCR Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 348 Database Printing 12-17 WEEKLY SCHEDULE TABLE ----------------------------------- START TIME ----------------------------------- 1700 2300 #### LCR ROUTE FOR 555-1212 ----------------------------------- 6 DIGIT TABLE ----------------------------------- AREA OFFICE ROUTE CODES CODE Figure 12-7: LCR Tables Printout Technical Manuals Online! - http://www.tech-man.com...

  • Page 349: Three-Digit Tables Printout

    12-18 Database Printing 3 DIGIT TABLE ---------------------- CODE LEADING 1 NON-LEADING 1 --------------------------------- 611 ## Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 350 Database Printing 12-19 Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 351 12-20 Database Printing 711 ## Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 352 Database Printing 12-21 Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 353 12-22 Database Printing 811 ## Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 354 Database Printing 12-23 Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 355 12-24 Database Printing Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 356 Database Printing 12-25 Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...
  • Page 357 12-26 Database Printing Figure 12-8: Three-Digit Tables Printout Technical Manuals Online! - http://www.tech-man.com...

  • Page 358: Print Entire System Database

    Database Printing 12-27 Print Entire System Database Programming Steps 1. Press the ENTIRE SYSTEM flexible button (FLASH 85, Button #8). The following message displays: P RIN T D ATA BA SE P RE SS H OLD 2. To print the entire database, press the HOLD button. The display updates to indicate what portion of the database is printing.

  • Page 359: Print Iclid - Did Tables

    12-28 Database Printing Print ICLID - DID Tables Programming Steps 1. Press the ICLID-DID TABLES flexible button (FLASH 85, Button #9). The following message displays: P RIN T ICLID - D ID P RE SS H OLD 2. To print the ICLID-DID Table(s), press the HOLD button. The following messages display: P RIN TI NG ICLID - DID P RIN TI NG RO UT E...

  • Page 360: Iclid Translation Tables Printout

    Database Printing 12-29 ICLID NAME BAUD PORT ICLID UNANSWERED CALL TABLE --------------------------- 9600 NONE ICLID TRANSLATION TABLE ICLID ANSWERED CALL TABLE ----------------------- --------------------------- NONE ENTRY ROUTE NAME NUMBER ROUTE RING ASSIGNMENTS ---------------------- NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE...
  • Page 361 12-30 Database Printing NONE 106A NONE 107A NONE 108A NONE 109A NONE 110A NONE NONE 130A NONE NONE 150A ... and so on through 99 100A 170A 101A 102A 190A 103A 104A 210A 105A ... and so on through 252 Figure 12-9: ICLID Translation Tables Printout Technical Manuals Online! - http://www.tech-man.com...

  • Page 362: Print Directory Dial Table Parameters

    Database Printing 12-31 Print Directory Dial Table Parameters Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 85, Button #10). The following message displays: P RIN T D IR - D IAL P RE SS H OLD 2. To print the Directory Dialing Table parameters, press the HOLD button.

  • Page 363: Directory Dialing Table Printout

    12-32 Database Printing NAME Figure 12-10: Directory Dialing Table Printout Technical Manuals Online! - http://www.tech-man.com...

  • Page 364: Print Hunt Group Parameters

    Database Printing 12-33 Print Hunt Group Parameters Programming Steps 1. Press the HUNT GROUPS flexible button (FLASH 85, Button #11). The following message displays: P RIN T H U NT G R OU P P RE SS H OLD 2. To print data for Hunt Group Parameters, press the HOLD button. The following message displays: P RIN TI NG HU N T G ROU P When the system finishes sending the requested information to the...

  • Page 365: Print Acd / Ucd Group Parameters

    12-34 Database Printing Print ACD / UCD Group Parameters Programming Steps 1. Press the ACD* or UCD GROUPS flexible button (FLASH 85, Button #12). The following message displays: P RIN T ACD G RO UP P RE SS H OLD 2.

  • Page 366: Print Voice Mail Group Parameters

    Database Printing 12-35 Print Voice Mail Group Parameters Programming Steps 1. Press the VOICE MAIL GROUP flexible button (FLASH 85, Button #13). The following message displays: P RIN T V M GR OU P P RE SS H OLD 2. To print data for Voice Mail Group Parameters, press the HOLD button.

  • Page 367: Voice Mail Group Parameters Printout

    12-36 Database Printing Voice Mail Options STN# Mailbox Table --------------------------- ------------- Index Group VOICE MAIL OUT TABLE -------------------- TABLE PREFIX SUFFIX VOICE MAIL CO DISCONNECT SIGNAL APPLY IN-BAND DIGITS TO CO CALLS ALLOW FORWARD TO VM GROUP VM BROKER CALL Figure 12-13: Voice Mail Group Parameters Printout Technical Manuals Online! - http://www.tech-man.com...

  • Page 368: Print Verified Account Codes

    Database Printing 12-37 Print Verified Account Codes Programming Steps 1. Press the VERIFIED ACCT CODES flexible button (FLASH 85, Button #15). The following message displays: P RIN T ACCT COD ES P RE SS H OLD 2. To print the VERIFIED ACCT CODES, press the HOLD button. The following message displays: P RIN TI NG ACCT COD ES When the system finishes sending the requested information to the...
  • Page 369 12-38 Database Printing Technical Manuals Online! - http://www.tech-man.com...
  • Page 370 Index Numerics 3-Digit Area/Office Code Table (LCR) Background Music 2-26 10-8 Barge-In Warn Tone 2-32 6-Digit Office Code Table (LCR) 10-9 Baud Rate Assignments 2-62 911 Feature 2-40 Baud Rate Display 2-70 911 Trunk 3-17 ICLID 5-6 PC/ACD 6-21 Access Codes 2-66 Account Codes - Forced 2-27 Call Back Button 2-52 ACD/UCD Grp Parameters, initializing...
  • Page 371 March 2001 CO Line Attributes DISA Access Code 2-66 Page A 3-3 DISA CO-to-CO 3-6 DISA Programming 3-9 Page B 3-18 Disconnect Table (VM) 8-9 Page C 3-24 Display CO Line Group Programming 3-10 Flexible Buttons 4-34 CO Loop Pool Flex 4-16 Ring Assignments 3-16 CO Parameters (Miscellaneous) 3-29 Toll Table Entries 9-15...
  • Page 372 March 2001 Ringing Assignments 3-30 Viewing Ringing Assignments 3- Flash Timer 3-25 Flexible Button 4-28 ICLID-DID Flexible Numbering Assignment 4-40 Printing Tables 12-28 Forced Account Codes (Toll Restric- Idle Speaker Mode 2-28 tions) 9-5 In-Band Digits (VM) 8-10 Forced Least Cost Routing (LCR) 4-11 In-Band Signaling (VM) 8-7 Incoming CO Line Ringing 2-43...
  • Page 373 March 2001 Local Number/Name Translation Ta- ACD 6-5 ble 2-82 UCD 7-4 Long Distance/All Calls 2-69 Overflow Station Forward 2-35 Loop Supervision Programming 3-8 Overflow Timer ACD 6-12 UCD 7-9 Message Callback - DSS/BLF 2-46 Interval Timer (ACD) 6-14 Page Warning Tone 2-25 Interval Timer (UCD) 7-8 Paging Wait / VM Button 2-45...
  • Page 374 March 2001 Identification 4-18 Night Class of Service (COS) 4-23 Queued CO Ringing 2-49 Voice Mail Assignments 8-6 Station Attributes Initializing 11-10 Recall CO Ringing 2-49 Page A 4-3 Reminder Ring Timer 2-15 Page B 4-17 Repeat Redial Timer 2-18 Page C 4-36 Reseize Timer 3-27 Station ID...
  • Page 375 March 2001 UCD 7-7 Toll Information (LCR Routing) 10-18 Zap Tone 4-15 Toll Restriction (Related Items) 9-5 Toll Table - Entering 9-7 Trace Port Assignment (PC/ACD) 6-21 Transfer CO Ringing 2-48 Recall Timer 2-6 Transfer/Forward (VM) 8-11 Transferred RAN (ACD) 6-11 Transmit Volume 3-19 Traveling Class of Service 2-79 UCD Avail/Unavail - DSS/BLF 2-47...
  • Page 376 2000 Vodavi Technology, Inc. © Technical Manuals Online! - http://www.tech-man.com VODAVI is a registered trademark of Vodavi Technology, Inc. 5050-13...

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