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ACD Group Programming
ACD Group Programming
Programming Steps
If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.
1. Press FLASH and dial [60].
2. Enter the group number (550-565) on the dial pad.
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
There can be 16 ACD groups of up to 252 stations each. The ACD groups
use a pilot hunting technique. If the pilot number is dialed, the assigned
stations in that ACD group are searched for the station in an idle
condition for the longest period of time.
Each ACD Group may have an assigned Alternate ACD Group, an
Overflow Station, and up to 252 stations as ACD members. The eight
system RAN ports (tables) may also be referenced on a per ACD group
basis. By default, ACD Group Tables are empty. The buttons on the digital
telephone are defined as shown:
GROUP
NAME
1
CIQ
THRESHOLD
5
GUARANTEED
RAN
9
OVERFLOW
TIMER
13
1 7
21
display updates.
ALTERNATE
GROUP
Q
WRAP-UP
TIMER
T
PRIMARY
RAN
O
CALL
FACTOR
D
J
PREVIOUS
GROUP
Z
OVERFLOW
STATION
2
W
PRIMARY
AG ENTS
6
Y
SECONDARY
RAN
10
P
14
F
1 8
K
NEXT
GROUP
22
X
SUPERVISOR
3
E
SECONDARY
AGENTS
7
U
TRANSFERRED
RAN
11
A
15
G
19
L
NEW
RANG E
23
C
6-3
4
R
8
I
12
S
16
H
20
;
24
V
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