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Vodavi Starplus Triad-S Product Description Manual

Vodavi phone product description manual
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Table of Contents

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Feature Package 3
TRIAD -S
Product
Description
a new dimension in business communications

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Summary of Contents for Vodavi Starplus Triad-S

  • Page 1: Product Description

    Feature Package 3 TRIAD -S Product Description a new dimension in business communications...
  • Page 2 STARPLUS Triad-S Product Description Manual Part Number: 5050-11 Issue 3.2 - March 2001...
  • Page 3 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 4: Table Of Contents

    Contents Introduction Regulatory Information (U.S.A.) ..............1-3 Telephone Company Notification ............1-3 Incidence of Harm ..................1-3 Changes in Service ..................1-4 Maintenance Limitations ................1-4 Hearing Aid Compatibility ................ 1-4 UL/CSA Safety Compliance ............... 1-4 Notice of Compliance ................. 1-5 Toll Fraud and DISA Disclaimer ..............
  • Page 5 March 2001 Supervisor/Agent Calls in Queue Status Display ......2-20 Wrap-Up Timer Per ACD Group ............... 2-20 Automatic Selection/Line Access ..............2-20 Automatic Night Service ................... 2-21 Automatic Pause Insertion With Speed Dial ..........2-21 Automatic Privacy ....................2-21 Background Music ....................2-22 Battery Back-Up (Memory) ................
  • Page 6 March 2001 Private Line Appearance ................2-29 Programmable Flash Timer ..............2-30 Programming , #, and Hook-Flashes into Speed Dial ....2-30 ✳ Centrex/PBX Transfer ..................2-30 Class Of Service (COS) Day/Night ..............2-30 Class Of Service (COS) Station ................. 2-30 CO Line - Access ....................
  • Page 7 March 2001 Direct Transfer Mode ..................2-39 Directory Dialing ....................2-39 Disable Outgoing CO Line Access ..............2-39 Do Not Disturb (DND) ..................2-40 One-Time Do Not Disturb ................. 2-40 DTMF Sending ...................... 2-40 E911 Integration ....................2-40 End-to-End Signaling ..................2-40 Executive Override ....................
  • Page 8 March 2001 Incoming Number/Name for SMDR Records ........2-51 Unanswered Call Management Table ........... 2-52 Idle Speaker Mode ....................2-52 Incoming CO Call Transfer ................2-52 Intercom Button(s) ....................2-52 Intercom Calling ....................2-53 Intercom Signaling Select ................. 2-53 Inter-Digit Time-Out ................... 2-54 Keyset Mode (Digital KTU Only) ..............
  • Page 9 March 2001 Off-Hook Signaling ....................2-60 Off-Hook Voice Over (OHVO) ................2-60 On-Hook Dialing ....................2-61 Online Programming ..................2-61 One-Touch Recording ..................2-61 Page/Relay Control ..................... 2-61 Paging ........................2-62 Access Restriction ..................2-62 External ......................2-62 Internal ......................2-62 Park Personal ......................
  • Page 10 March 2001 Speed Dial - Flash ....................2-69 Speed Dial - Station .................... 2-70 Speed Dial - System .................... 2-70 Station ID Lock ...................... 2-70 Station Message Detail Recording (SMDR) ..........2-71 Station Relocation ....................2-71 Text Messaging (Silent Response) ..............2-71 Toll Restriction (Table Driven) .................
  • Page 11 viii March 2001 Call Forward ......................3-6 Call Pick-Up Directed ..................3-7 Call Pick-Up Group ....................3-7 Camp-On ........................ 3-7 CO Line Queuing ....................3-7 Conference ......................3-7 Conference With Personal Park ..............3-8 Direct Outside Line Group Access ..............3-8 Direct Outside Line Ringing ................
  • Page 12 March 2001 911 Attendant Alert ..................4-4 Alternate Position ..................4-4 Automatic Night Mode ................4-4 Direct Station Selector - DSS Console ........... 4-4 Disable Outgoing Access ................4-4 Display Timer ....................4-5 Night Service ....................4-5 Off-Net Forward - Incoming CO Lines ........... 4-5 Override ......................
  • Page 13 March 2001 ACD Call Qualification ................. 5-17 ACD Group Member Status ..............5-18 ACD Overflow Station - Available/Unavailable Mode ..... 5-19 ACD Overflow Station - Forwarding ............5-19 Supervisor Login/Logout ................5-20 Supervisor Monitor With Barge-In ............5-21 Supervisor Queue Status Display ............5-22 Background Music (Optional) .................
  • Page 14 March 2001 Flash ......................... 5-48 Flexible Button Assignment ................5-48 Forward Override ....................5-51 Group Listening ....................5-51 Headset Mode ....................... 5-52 Hold - Exclusive ....................5-52 Hot Keypad ......................5-53 ICLID Answered Call Management Table ........... 5-53 ICLID Unanswered Call Management Table ..........5-54 Incoming CO Call Transfer ................
  • Page 15 March 2001 Personalized Messages ..................5-76 Personalized Messages - Custom ............5-77 Date and Time Entry on Personalized Message ........ 5-77 Personalized Message Code on a Flex Button ........5-79 Scrollable Canned Messages ..............5-79 Pulse-to-Tone Switchover ................5-80 Repeat Redial ......................5-81 Ring Tone ........................
  • Page 16 March 2001 xiii Calling Station Tone Mode Option ..............6-12 Call Park - Personal ....................6-13 Call Park (by Station Number) ................. 6-13 Call Park (System) ....................6-14 Call Pick-up Directed ..................6-14 Call Pick-Up Group ....................6-15 Call Transfer ......................6-15 Camp-On ........................
  • Page 17 March 2001 Day/Night/Special Mode .................. 7-10 Directory Dialing ....................7-10 ICLID Answered Call Management Table ........... 7-16 ICLID Unanswered Call Management Table ..........7-17 Messages - Custom ..................... 7-18 Outgoing Access - Attendant Disable ............7-20 Override ........................7-20 Outside Call - Answer ..................7-20 Outside Call - Place ....................
  • Page 18 March 2001 ICLID General Description System Configuration ..................A-3 Functional Performance ..................A-4 Calling Number/Name Display ..............A-4 Incoming Number/Name SMDR ............. A-6 Unanswered Call Management ............... A-6 Local Name Translation ................A-6 Part Numbers List of Equipment ....................B-3 Customer Database Programming Programming Tables ..................
  • Page 19 March 2001...
  • Page 20 xvii March 2001 Figures Digital Enhanced (8-Button) Telephone ..............2-43 Digital Executive (24-Button) Telephone ............... 2-44 Digital Executive (12-Button) Telephone ............... 2-44 DSS Console Map #1 ...................... 4-9 DSS Console Map #2 ...................... 4-10 Executive Digital Telephone ..................5-3 Digital Key Telephone ....................5-4 Key Pad - Dial By Name ....................
  • Page 21 xviii March 2001...
  • Page 22 March 2001 Tables Key Station Features/Software Packages .............. 2-3 Flex Button Programming Codes ................2-45 SLT Features/Software Packages ................3-3 Attendant Features/Software Packages ..............4-3 Digital Key Telephone Buttons .................. 5-5 Digital Telephone Numbering Plan ................. 5-7 Digital Station - Flex Button Programming Codes ..........5-50 ICLID Answered Call Table - Button Functions ............
  • Page 23 March 2001 Verified Account Codes (FLASH 31) ................. C-24 CO Line Programming (FLASH 40) ................C-29 Miscellaneous CO Parameters & Timers (FLASH 40/41) ........C-31 CO Line Ringing Assignments (FLASH 40) ............. C-31 ICLID Default Ringing Assignments (FLASH 43) ..........C-32 DID Default Table Entry (FLASH 44) .................

  • Page 24: Introduction

    Introduction This manual provides the information necessary to operate and maintain the STARPLUS Triad-S System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system.

  • Page 26: Regulatory Information (U.s.a.)

    Regulatory Information (U.S.A.) Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) established rules to allow the direct connection of the Triad-S Systems to a telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed. Telephone Company Notification Before connecting Triad-S...

  • Page 27: Changes In Service

    Regulatory Information (U.S.A.) Changes in Service The local telephone company may make changes in its communications facilities or procedures. If these changes affect the use of the Triad-S System or compatibility with the network, the telephone company must give written notice to the user to allow uninterrupted service. Maintenance Limitations Maintenance on the Triad-S...

  • Page 28: Notice Of Compliance

    In such cases, it is the responsibility of the installer to take the necessary actions to correct the situation. This product is tested and found to be Year 2000 ready. Vodavi shows 00 as the year in SMDR output and on LCD displays.
  • Page 29 Toll Fraud and DISA Disclaimer...

  • Page 30: Digital Station Features

    Digital Station Features The System and Station features of STARPLUS Triad-S are listed and described in alphabetical order. An abbreviated feature index is provided in the following table.

  • Page 32: Station Features Index

    Station Features Index Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment ACCOUNT CODES • • ACCOUNT CODES ( VERIFIED) • • ANSWERING MACHINE EMULATION • • VM System AT TENDANT RECALL • • AUTOMATIC CALL BACK TIMER •...

  • Page 33: Hunt Groups

    Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment AUTOMATIC PRIVACY • • AUTOMATIC SELECTION • • BACKGROUND MUSIC • • Music Source BATTERY BACK-UP (Memory) • • BUSY LAMP FIELD (BLF) • • CALL BACK • •...

  • Page 34: Flex Button Programming

    Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment Group Pick-Up • • CALL TRANSFER • • CALLER ENTERED ICLID DIGITS • CALLER ID NAME/NUMBER OPTION • • CALLING STATION TONE MODE OPTION • • CAMP-ON • •...
  • Page 35 Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment CONFERENCE Multi-Party Conference • • Unsupervised Conference • • CONFERENCE ENABLE/DISABLE • • DATABASE PRINTOUT (Dump) • • PC/Terminal DATABASE UPLOAD/DOWNLOAD • • Printer/Terminal DAY/NIGHT CLASS OF SERVICE (COS) •...
  • Page 36 Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment E911 INTEGRATION • • Proctor PBX-ANI EMERGENCY TRANSFER • • PFTU/12v END-TO-END SIGNALING • • EXCLUSIVE HOLD • • EXECUTIVE OVERRIDE • • EXECUTIVE/SECRETARY TRANSFER • • EXTERNAL NIGHT RINGING •...
  • Page 37 Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment HOLD RECALL • • HOT KEYPAD • • HOT LINE/RING DOWN • • HUNT GROUPS Hunt Group Chaining • • Pilot Hunting • • Station Hunting • • ICLID (Caller ID) Calling Number/Name Display •...

  • Page 38: Automatic Night Mode Operation

    Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment Daily Start Time Tables • • Default LCR Database • • Exception Tables • • Insert/Delete Tables • • LCR Routing for Toll Information • • Route List Tables •...

  • Page 39: External Paging

    2-10 Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment Manual Operation • • Night Class of Service (COS) • • Night Ringing Assignments • • Universal Night Answer (UNA) • • Weekly Night Mode Schedule • •...
  • Page 40 Station Features Index 2-11 Table 2-1: Key Station Features/Software Packages Additional Feature Equipment PRIVACY RELEASE Per CO Line Option • • Per Station Option • • PRIVATE LINE • • PULSE-TO-TONE SWITCHOVER • • RANGE PROGRAMMING • • REMOTE ADMINISTRATION Database Upload/Download •...
  • Page 41 2-12 Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment TEXT MESSAGING (Silent Response) • • Exec Keyset TOLL RESTRICTION (Table Driven) • • TRANSFER RECALL • • UNIFORM CALL DISTRIBUTION (UCD) Agent Queue Status Display • •...

  • Page 42: Account Codes

    Account Codes 2-13 Account Codes An account code is the last field within Station Message Detail Recording (SMDR), that provides tracking capabilities for specific calls by entering a non-verified, variable length (up to 12 digits) identifier. The use of forced Account Codes is optional, offered on a system-wide basis.

  • Page 43: Answering Machine Emulation

    2-14 Answering Machine Emulation Answering Machine Emulation When a call is sent to a voice mailbox, the station associated with that mailbox can press a pre-programmed button to listen to the caller leaving the voice mail message. If the mailbox owner decides to speak with the caller, they can press the pre-programmed button and connect to the caller.

  • Page 44: Automatic Call Distribution (Acd)

    Automatic Call Distribution (ACD) 2-15 Automatic Call Distribution (ACD) The ACD feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified below. Sixteen Automatic Call Distribution (ACD) groups can be programmed, each containing up to 252 station numbers (up to the system station maximum).

  • Page 45: Alternate Acd Group Assignments

    2-16 Automatic Call Distribution (ACD) Help Request -- The HELP feature provides a means for an ACD agent to signal the assigned supervisor for assistance. While on a call, the agent can press the HELP button to signal the assigned supervisor. The supervisor may respond by using the HELP button and the ACD Barge-In feature.

  • Page 46: Incoming Co Direct Ringing

    Automatic Call Distribution (ACD) 2-17 Incoming CO Direct Ringing CO Lines can be programmed to ring directly into an ACD group. When all agents are busy and RAN is enabled, the system answers the caller and presents the first RAN announcement automatically. No-Answer Recall Timer If a call routed to a station via ACD is not answered by the ACD Agent/Station before the No-Answer Recall timer expires, the call is...

  • Page 47: Overflow Station Forwarding

    2-18 Automatic Call Distribution (ACD) Overflow Station Forwarding The Overflow Station Forwarding feature allows ACD calls reaching the ACD Overflow Station to call forward to another station. This is allowed or denied on a system-wide basis. Once enabled in programming, an ACD Overflow station can Busy/No-Answer forward to Voice Mail Groups, ACD Groups, Hunt Groups and stations.

  • Page 48: Supervisor Positions

    Automatic Call Distribution (ACD) 2-19 Supervisor Positions Login/Logout Feature -- The Supervisor Login/Logout feature provides a means for a supervisor to log into one of the ACD groups. The Supervisor ID entered in the login process identifies the supervisor for the specific ACD group to which they are assigned. A supervisor can log into any ACD group from any station in the system.

  • Page 49: Supervisor/Agent Calls In Queue Status Display

    2-20 Automatic Selection/Line Access Supervisor/Agent Calls in Queue Status Display The Calls in Queue Status Display feature provides a means for an agent and ACD supervisor to view the status of their ACD group. This display is an idle state display and prompts a supervisor that agents in the group are having problems answering all their calls.

  • Page 50: Automatic Night Service

    Automatic Night Service 2-21 Automatic Night Service The system may optionally be programmed to go in and out of night service automatically. This method does not require the Attendant to activate or deactivate night service on a daily basis. The automatic night service is enabled and disabled on a programmable daily schedule including Saturday and Sunday.

  • Page 51: Background Music

    2-22 Background Music Background Music Each digital telephone user may receive music over their speaker when an optional music source is connected to the system. The Background Music feature can be allowed or denied on a system-wide basis by programming. Battery Back-Up (Memory) A lithium battery is located on the Master Processor Board (MPB) of the Triad-S...

  • Page 52: Call Coverage

    Call Coverage 2-23 The cost information is programmable by selecting one of the 16 route list tables and one of the four time periods. This allows the user to program four separate costs based on the time of day for each of the 16 routes.

  • Page 53: Call Forward - Preset

    2-24 Call Forward - Preset Call Forward - Preset The Call Forward Preset feature allows the system database to be configured so that incoming CO Lines, which are programmed to ring at a particular station, can be forwarded elsewhere in the system predetermined by programming.

  • Page 54: Preset Call Forward - Per Co Line

    Call Forward: Station 2-25 Preset Call Forward - Per CO Line The Preset Call Forward feature allows each CO line to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at multiple stations and forward to a predetermined destination.

  • Page 55: Call Forward - All Calls

    2-26 Call Forward: Station Call Forward - All Calls Call Forward All Calls allows a station to have all their calls (internal or external) forwarded immediately to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. Call Forward - Busy Call Forward Busy allows a station the ability to have their calls forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail...

  • Page 56: Call Park

    Call Park 2-27 Call Park An outside line can be placed into one of eight parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, the Attendant(s).

  • Page 57: Call Transfer

    2-28 Call Transfer Call Transfer An outside CO line can be transferred from one keyset to another. By using the TRANS button, screened (announced) or unscreened transfers can be made. The line being transferred rings on the keyset and provides Exclusive Hold flashing indication to the receiving party's keyset.

  • Page 58: Camp-On Recall

    Camp-On Recall 2-29 Camp-On Recall When a station does not answer a Camp-On, that call recalls the person placing the Camp-On, and if unanswered by them, recalls the Attendant(s). Centrex Compatibility Triad-S System provide features that are Centrex compatible so that Centrex users can utilize the Triad-S System to enhance their Centrex...

  • Page 59: Programmable Flash Timer

    2-30 Centrex/PBX Transfer Programmable Flash Timer CO line flash is a momentary opening on a CO line used for signaling. When using the Triad-S System in a Centrex environment, the CO line flash is to signal the intention to transfer a caller using Centrex transfer. The CO line flash timer is programmable on a per CO line bases to facilitate a mixture of Centrex and CO lines within the same system.

  • Page 60: Co Line - Access

    CO Line - Access 2-31 Six uniquely defined Classes of Service are available for assignment to stations on a per station basis and all six are available for day and night assignment. Station Class of Service works in conjunction with CO line Class of Service to provide the most flexible means for offering custom toll restriction.

  • Page 61: Co Line - Distinctive Ring

    2-32 CO Line- Distinctive Ring CO Line - Distinctive Ring The tone ring signal used to notify stations of an incoming call can be changed in administrative programming to provide distinctive ringing on a per CO line basis. A distinctive ring tone can be programmed for each CO line that is used to ring each station.

  • Page 62: Co Line - Incoming Ringing Assignment

    CO Line - Incoming Ringing Assignment 2-33 CO Line - Incoming Ringing Assignment Each CO line may be programmed (in database admin) so that incoming ringing on the specified CO line(s) may be assigned initial ringing to one of the following destinations: One or more stations (Keyset or SLT) An ACD, UCD, Voice Mail or Hunt Group Off-Net (via Speed Dial)

  • Page 63: Co Line - Loop Supervision

    2-34 CO Line - Loop Supervision CO Line - Loop Supervision Triad-S System can be programmed to monitor CO lines while on-hold or connected to RAN devices or Voice Mail systems, or in Trunk- to-Trunk connections for disconnect signal provided by the Telco. After a disconnect signal is detected, the Triad-S System releases the CO...

  • Page 64: Co Ring Detect

    CO Ring Detect 2-35 CO Ring Detect The duration of the ringing signal from the CO or the PBX is matched with ringing detection circuitry in the Triad-S. The ring detect can range from 200 to 900 ms programmed in 100 ms increments. This timer helps prevent false ringing.

  • Page 65: Database Printout (Dump)

    2-36 Database Printout (Dump) Database Printout (Dump) Through a system programming command, either portions of or a complete database dump can be printed using the RS-232C connector located on the Master Processor Board (MPB), on the Triad-S System. Database Upload/Download DataBase Upload/Download feature provides a maintenance facility which has been added to the Remote Administration routine.

  • Page 66: Dialing Privileges

    Paging. A DTMF receiver must be available for DISA operation. The duration of a trunk-to-trunk DISA call can be set by system administrator. Vodavi has taken precautions to preventfraud by requiring a security code for this feature. However, itis may still be vulnerable to fraud.

  • Page 67: Disa Call Forwarding

    2-38 Direct Station Selection (DSS) DISA Call Forwarding Four options are available for a DISA line: 1) 24-hour, 2) night, 3) 24-hour with forwarding, 4) or night with forwarding. The CO line ringing at a station follows preset forward or no-answer call forward using the preset forward timer the same as an initially ringing CO line does.

  • Page 68: Direct Transfer Mode

    Direct Transfer Mode 2-39 Direct Transfer Mode An outside CO line can be transferred from one keyset to another. By using the TRANS button, a screened (announced) transfer can be transferred directly to the handset on any key station. Any number of attempts can be made to locate someone by calling different keysets without losing the call.

  • Page 69: Do Not Disturb (Dnd)

    2-40 Do Not Disturb (DND) Do Not Disturb (DND) Placing a keyset in DND eliminates incoming outside line ringing, intercom calls, transfers and paging announcements. A ringing station may go into DND to silence ringing. The Attendant can override a station in DND.

  • Page 70: Executive Override

    Executive Override 2-41 Executive Override The Executive Override feature allows designation of certain stations as executive stations with the ability to override and barge-in on other keysets engaged in conversation on a CO line or intercom call. This system programmable option enables or disables a warning tone when the station marked as an executive is cut-thru to the conversation.

  • Page 71: Flash

    2-42 Flash Flash Provides telephone users with the ability to terminate an outside call or transfer a call behind a PBX or Centrex and restore dial tone without hanging up the handset. A FLASH button is located on each digital telephone.
  • Page 72 Flexible Button Assignment 2-43 Pooled Group Access -- Some or all outside lines can be grouped; pressing this button accesses the highest numbered unused CO line in that group.(User programmable) Loop -- Used to answer a transferred call on a line for which a user does not have a button assigned.
  • Page 73 2-44 Flexible Button Assignment Enhanced or Executive Digital Telephones -- The 24/12-button models have 11 fixed feature buttons and 24/12 flexible buttons. Each flex button can be assigned as a CO/PBX line, DSS button, Speed Dial or Feature button. Refer to Table 2-2: Flex Button Programming Codes.

  • Page 74: Flex Button Programming Codes

    Flexible Button Assignment 2-45 Table 2-2: Flex Button Programming Codes Account Codes ICLID Display (Unanswered Calls) 635 ACD* Agent Help Intercom Button(s) ACD* Agent Login (Primary Grp) 572+[5UU] Last Number Redial [SPEED]+[#] ACD* Agent Login (Secondary Grp) 582+ [5UU] LCR Queue Cancel ACD* Agent Logout (Primary Grp) Least Cost Routing Access ACD* Agent Logout (Secondar y Grp)

  • Page 75: Flexible Numbering

    2-46 Flexible Numbering Flexible Numbering The Flexible Numbering feature allows the user to modify the system’s numbering plan to accommodate their specific requirements. Station, pilot, and feature access code numbers (as well as the length of these numbers) may be changed to meet user applications. Forced Least Cost Routing (LCR) Triad-S System may be programmed on a per station basis to force...

  • Page 76: Headset Compatibility

    Headset Compatibility 2-47 Headset Compatibility Triad-S Digital Telephones are designed to allow the connection of an industry standard, electret mic compatible, modular headset. The user connects the modular headset to the handset jack on the telephone leaving the handset in place. The ON/OFF button on the Digital Telephone is then used to activate the headset.

  • Page 77: Hold - Preference

    2-48 Hold - Preference Hold - Preference The Hold Preference feature allows either System or Exclusive hold as the primary hold on the first depression of the HOLD button, depending upon programming. A second depression invokes the second hold preference. Hold - Recall When an outside call has been on Hold for a programmable length of time, recall ringing tone is sent to the station placing the call on Hold.

  • Page 78: Hunt Groups

    Hunt Groups 2-49 Hunt Groups The system can be arranged for up to eight Hunt groups. Each Hunt group can contain up to eight stations each. Each Hunt group is independently arranged to utilize either a pilot hunting technique or station hunting technique.

  • Page 79: Iclid/Caller Id

    2-50 ICLID/Caller ID ICLID/Caller ID The ICLID (Incoming Calling Line IDentification) feature has been added to the Triad-S System. However, in order for this feature to operate properly, it must be activated from the Central Office so that the numbers of the calling party is delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.The following features have been implemented.

  • Page 80: Caller Id Name/Number

    ICLID/Caller ID 2-51 Caller ID Name/Number The Caller ID Name/Number feature allows a station user to program a flexible button to view both the number and name on the LCD when receiving a Caller ID CO call. The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name.

  • Page 81: Unanswered Call Management Table

    2-52 Idle Speaker Mode Unanswered Call Management Table An Unanswered Call Management Table with 100-entry capacity is maintained in the system database. The calling number/name data pertaining to any unanswered call is placed in this table at the time the system has determined that the call has been abandoned.

  • Page 82: Intercom Calling

    Intercom Calling 2-53 Multiple intercom path buttons can be assigned to a single station, however up to five internal parties can be placed on hold per station. Music-On-Hold is provided to intercom callers on hold. This feature can be programmed on any key station or DSS Console with an available flexible button.

  • Page 83: Inter-Digit Time-Out

    2-54 Inter-Digit Time-Out Inter-Digit Time-Out The Inter-Digit Time-Out feature allows programming of the inter-digit time-out on a system-wide basis. This feature applies to intercom and LCR calls. DISA inter-digit time-out remains unaffected by this timer. Keyset Mode (Digital KTU Only) The Keyset Mode feature allows the station user to determine the mode in which the Digital Telephone with CTI Box (optional) operates.

  • Page 84: Least Cost Routing (Lcr)

    Least Cost Routing (LCR) 2-55 Least Cost Routing (LCR) The LCR feature allows the system to automatically select the least costly route available according to the number dialed, the time of day/day of week, the class of service (COS) assigned to the station/trunk group priority level assigned.

  • Page 85: Meet Me Page

    2-56 Meet Me Page Meet Me Page Users may answer a page call from any phone in the system by dialing a special code. The party who initiated the page must remain off-hook. Message Waiting Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system.

  • Page 86: Mute Key

    Mute Key 2-57 Mute Key Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone. Name In Display The Name in Display feature allows every extension (electronic/digital/ SLT) the capability to program the users name, for that station, so that...

  • Page 87: Night Service Mode

    2-58 Night Service Mode Digital Voice Mail (DVM) -- The DVM Day/Night Operation can be set up to follow the same path as the Day/Night/Special Mode for the telephone system. Night Service Mode Automatic Night Mode Operation Triad-S System can be programmed in database administration to place the system into Automatic Night Mode.

  • Page 88: Off-Hook Preference

    Off-Hook Preference 2-59 Universal Night Answer (UNA) Incoming CO lines can be programmed for Universal Night Answer (UNA). Stations which do not have access to a line during the day can answer that line while the system is in Night Mode by dialing a UNA code. Weekly Night Mode Schedule A programmable weekly night mode schedule provides for 24 hour, 7 day a week automatic night mode operation.

  • Page 89: Intercom Access

    2-60 Off-Hook Signaling Intercom Access When Off-hook Preference is enabled, at a key station, that station may still obtain intercom dial tone for accessing internal stations or other system features. This is done either by pressing an DSS button or dialing their own intercom station number prior to going off-hook.

  • Page 90: On-Hook Dialing

    On-Hook Dialing 2-61 A third method provides for the receiving station to respond to an OHVO announcement using the MUTE feature button. This button is pressed to carry on a two-way conversation with the OHVO initiator while still listening to the original call. Thecallingstation is placed in aone-time DND modeupon initiating the VoiceOver.

  • Page 91: Paging

    2-62 Paging Paging Access Restriction Programming on a per-station basis, can deny any station the ability to make any type of page. External There are two External Paging Zones available on the Triad-S System. External paging requires a three-digit dialing code and an externally provided amplifier and paging system.

  • Page 92: Pause Timer

    Pause Timer 2-63 Pause Timer When dialing a speed number, a timed pause between digit sending can be placed in the number. The length of this pause can be programmed in the system database. PBX Dialing Codes Five one or two-digit access codes can be entered into memory. When one of these codes is dialed, it signals the KSU that the user is dialing a PBX access code, not dialing directly over an outside CO line, and to apply toll restriction to the next dialed digits after the code.

  • Page 93: Date And Time Entry To Personalized Message(S)

    2-64 Personalized Messages Date and Time Entry to Personalized Message(s) The Date/Time Personalized Message feature allows the station users to activate certain messages that allow the user to enter a specific time or a date of return. These messages display on calling stations to alert them of the desired party's return time or date.

  • Page 94: Preferred Line Answer

    Preferred Line Answer 2-65 Preferred Line Answer A station with Preferred Line Answer can answer any assigned outside, transferred, or recalling line, or queue callbacks by lifting the handset or pressing the ON/OFF button. The station MUST be physically ringing, to function properly.

  • Page 95: Private Line

    2-66 Private Line Private Line Private line programming allows certain lines to ring at a specific station only. When placed on Hold, these lines are active at the programmed station only. A private line can be transferred to other stations, provided the station receiving the call has a loop button or direct appearance of that CO line.

  • Page 96: Database Upload/Download

    Remote System Monitor and Maintenance 2-67 Database Upload/Download Database Upload/Download provides a maintenance facility which is added to the Remote Administration routine. This routine permits downloading of the database to a PC, when a software change is made or when the system must be initialized and reprogrammed. The routine facilitates the programming of a database on an in-house system which can be downloaded to a PC, and then uploaded to a system in the field.

  • Page 97: Repeat Redial

    2-68 Repeat Redial Repeat Redial The Repeat Redial feature allows a digital key station to press a flexible button or dial a code and redial a busy or no-answer number at specific intervals. The user is signaled via a queue call back indication. The REPEAT REDIAL flexible button flashes at the call back rate of 120 ipm for 15 seconds.

  • Page 98: Single Line Telephone (Slt) Compatibility

    Single Line Telephone (SLT) Compatibility 2-69 Single Line Telephone (SLT) Compatibility STARPLUS Digital Telephone Systems support industry standard 2500- type (DTMF) single line instruments. When the CO Line/Single Line Interface Board (CSIB) is installed in the Triad-S System up to 24 single line telephones can be supported.

  • Page 99: Speed Dial - Station

    2-70 Speed Dial - Station Speed Dial - Station Each station user can program up to 20 frequently dialed numbers. These numbers can be up to 24-digits including pauses, flash commands, pulse-to-tone switchover, and no-display characters. There are a total of 1000 speed locations in the Triad-S System for dividing among all...

  • Page 100: Station Message Detail Recording (Smdr)

    Station Message Detail Recording (SMDR) 2-71 Station Message Detail Recording (SMDR) Triad-S System provides details on both incoming and outgoing calls. This feature is programmable to allow recording of all calls or just outgoing long distance calls. The system tracks calls by outside line, number dialed, time-of-day, date, station that placed the call and duration of call.

  • Page 101: Toll Restriction (Table Driven)

    2-72 Toll Restriction (Table Driven) Toll Restriction (Table Driven) The system provides a flexible means of providing toll restriction to internal stations of the Triad-S System. Each station is assigned a Class of Service for day mode operation and one for night mode operation these station COS’...

  • Page 102: Agent Queue Status Display

    Uniform Call Distribution (UCD) 2-73 Agent Queue Status Display The Agent Queueing Status allows UCD agents to view stations of a UCD group on their display. The display shows how many calls are in queue, how many agents are available, and the length of time the oldest call has been in queue.

  • Page 103: Incoming Co Direct Ringing

    2-74 Uniform Call Distribution (UCD) Incoming CO Direct Ringing CO Lines can be programmed to ring directly into a UCD group. When all agents are busy and RAN is enabled, the system answers the caller and present the 1st RAN announcement automatically. No-Answer Recall Timer If a call routed to a station via UCD is not answered by the UCD Agent/Station before the No-Answer Recall timer expires, the call is...

  • Page 104: Recorded Announcements (Ran)

    Universal Day/Night Answer (UDA/UNA) 2-75 Recorded Announcements (RAN) Recorded announcement devices can be assigned to provide up to eight different messages, if all stations in a UCD group are busy. The eight messages are available to all eight UCD groups in different configurations.

  • Page 105: Disconnect Signal

    2-76 Voice Mail Groups (VM) Disconnect Signal To avoid Voice Mail ports from being unavailable as a result of CO line callers abandoning the call or not exiting the VM system properly, a disconnect signal is provided to notify the VM system that a CO or intercom caller hung up or abandoned the call.

  • Page 106: Tone Mode Calling Option

    Volume Control Bar 2-77 If a button was not programmed, a voice mail message waiting indication displays on the MSG WAIT button as a normal message waiting signal. Tone Mode Calling Option Voice Mails Systems and/or Automated Attendants can utilize the Calling Station Tone Mode option.
  • Page 107 2-78 Volume Control Bar...

  • Page 108: Single Line Telephone Features

    Single Line Telephone Features The Single Line Telephone features of STARPLUS Triad-S are listed and described in alphabetical order. An abbreviated feature index is provided in the following table.

  • Page 110: Slt Features Index

    SLT Features Index SLT Features Index Single Line Telephones (SLTs) have access to most system and station features listed in the previous section; however, the features listed below are common to CO Line/Single Line Interface Board (CSIB) and are required in the Triad-S System for proper SLT operation.
  • Page 111 SLT Features Index Table 3-1: SLT Features/Software Packages Additional Feature Equipment LOOP INTERRUPT OPTION • • MESSAGE WAITING • • MESSAGES - PERSONALIZED MESSAGES - CUSTOM • • NIGHT SERVICE • • OFF-HOOK PREFERENCE • • PAGING • • External Page Equipment PERSONAL PARK •...

  • Page 112: Account Codes

    Account Codes Account Codes SLT stations may enter an account code to identify calls for billing/tracking purposes. The account code may be entered before the call or during the call (the outside caller is placed on hold while the account code is entered if during the call). The account code is recorded on the SMDR printout.

  • Page 113: Automatic Line Access

    Automatic Line Access Automatic Line Access SLTs may have their station programmed to access a particular CO Line, such as a private line or a line from a Group of CO lines, upon going off-hook. This is useful in Centrex or PBX applications when station users have dedicated or individual lines.

  • Page 114: Call Pick-Up Directed

    Call Pick-Up Directed Call Pick-Up Directed Tone ringing intercom calls, Initial Ringing CO calls and transferred outside line calls to specific stations can be picked up by single line telephones. For this type of pickup, the stations need not be in the same pickup group.

  • Page 115: Conference With Personal Park

    Conference With Personal Park Conference With Personal Park Single Line Telephones (SLT) can initiate a conference between two outside (CO) calls. The Personal Park feature is used in conjunction with the SLT conference code to make this possible. Direct Outside Line Group Access Single line telephones can access outside lines by dialing CO line group access codes.

  • Page 116: Intercom Calling

    Intercom Calling Intercom Calling Single line telephones can make and receive intercom calls. Loop Interrupt The Loop Interrupt feature enables single line telephone ports to provide a loop disconnect signal to any devices connected to an SLT port. This is an inherent operation, no programming is necessary.

  • Page 117: Messages

    3-10 Messages Messages Personalized Each SLT station can select a pre-assigned message to display on the LCD of the Digital Terminal receiving that message. There are ten possible messages that can be displayed: 00 = (clears messages) 01 = On Vacation 02 = Return AM 03 = Return PM 04 = Return Tomorrow...

  • Page 118: Off-Hook Preference

    Off-Hook Preference 3-11 Off-Hook Preference SLTs may access a particular CO Line such as a private line or a line from a Group of CO lines upon going off-hook. This is useful in Centrex or PBX applications when station users have dedicated lines. Outside line dial tone is received just by going off-hook, without the need to dial access codes.

  • Page 119: Speed Dial - Station

    3-12 Speed Dial - Station Speed Dial - Station An SLT user may program up to 20 speed dial numbers. Each speed dial number can be up to 24-digits in length. Speed Dial - System Each SLT user can access system speed dial numbers on a programmable basis.

  • Page 120: Transfer Recall

    Transfer Recall 3-13 Transfer Recall Screened and unscreened transfers recalls the initiating party if unanswered for a programmable length of time, and then if unanswered, recalls the attendant. Universal Day/Night Answer (UDA/UNA) Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA).
  • Page 121 3-14 Voice Mail Groups (VM)

  • Page 122: Attendant Features

    Attendant Features The Attendant and Attendant(s) with DSS/DLS features of the STARPLUS Triad-S System are listed and described in alphabetical order. An abbreviated version of the features and software packages has been provided in the following table.

  • Page 124: Attendant Features - Index

    Attendant Features - Index Attendant Features - Index Table 4-1: Attendant Features/Software Packages Additional Features Equipment ATTENDANT FEATURES 911 AT TENDANT ALERT • • ALTERNATE POSITION • • AUTOMATIC NIGHT MODE • • DISABLE OUTGOING ACCESS • • DISPLAY TIMER •...

  • Page 125: Attendant Features

    Attendant Features Attendant Features 911 Attendant Alert The 911 Attendant Alert feature allows Attendants with a 911 flexible button to be alerted of internal stations placing 911 calls. The Attendant can store the sixteen most recent 911 calls. Calling information includes the time/date of the call as well as the station number that placed the call.

  • Page 126: Display Timer

    Attendant Features Display Timer The Attendant Display Timer changes the way in which multiple calls ringing at the Attendant station are displayed. If two calls are ringing at an Attendant station, when the station goes off hook, the first call is answered.

  • Page 127: Position

    Attendant Features Position The system identifies three maximum programmable stations as Attendants for line recalls and Attendant features. The first programmed Attendant can enter system date and time information and System Speed numbers from this position without entering the programming mode.

  • Page 128: Dss/Dls Features

    DSS/DLS Features DSS/DLS Features Busy Lamp Field Indicators Each station key on the DSS console has a corresponding indicator that shows whether the station is idle or busy. The indicator is lit when the station is busy and unlit if the station is idle. A station in DND mode is shown by a flashing indicator.

  • Page 129: Release Key

    DSS/DLS Features Release Key Allows the Attendant to disconnect calls while off-hook, speeding up call handling time. Transfer Search Allows the Attendant to make a series of intercom calls without hanging up the handset. An intercom connection is switched to another station whenever a DSS key is pressed.
  • Page 130 DSS/DLS Features DSSConsole Map #1 -- By default 12 CO Lines and 32 Stations, 100-131. This provides a default layout of a 12 X 32 configuration. CO10 CO11 CO12 Call P ark 431 Ext P age Call P ark 430 Figure 4-1: DSS Console Map #1...
  • Page 131 4-10 DSS/DLS Features DSSConsole Map #2 -- By default has 32 Stations, 100–131. All buttons are flexible and can be changed by the station user. This map can be duplicated on another DSS/DLS console and assigned to the same station. 1 00 1 01 10 2...

  • Page 132: Digital Station Operation

    Digital Station Operation Triad-S System has a variety of features and flexible programming, allowing each telephone user to program the telephone to meet their individual needs. This chapter contains the following information: Operating instructions for the digital telephone. Illustration of the telephone used in the Triad-S System.

  • Page 134: Introduction

    Introduction Introduction Each Triad-S System provides the all the keys, indicators, and features described. Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker.

  • Page 135: Digital Telephone Description

    Introduction Digital Telephone Description VOLUME SPEED CAMP ON CONF FORWARD FLASH TRANS Figure 5-2: Digital Key Telephone...

  • Page 136: Digital Key Telephone Buttons

    Introduction Table 5-1: Digital Key Telephone Buttons Number Feature Description Display Displays information about telephone status, dialing (Executive Models only) directories, and text message information. h.t.p. Used to select mode of operation: Handsfree, Tone, or Privacy. msg Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages.
  • Page 137 Introduction Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access speed dial numbers and activate features. These buttons can be programmed by the individual station user. The default flex feature buttons are described as follows: CALL BACK button lets you initiate a call back request to another busy station.

  • Page 138: Digital Numbering Plan

    Introduction Digital Numbering Plan Table 5-2: Digital Telephone Numbering Plan ACD* Agent Help Last Number Redial [SPEED]+[#] ACD* Agent Login (Primary Grp) 572+[5UU] LCR or CO Line Grp 1 ACD* Agent Login (Secondary Grp) 582+[5UU] (if LCR disabled) ACD* Agent Logout (Primary Grp) LCR Queue Cancel ACD* Agent Logout (Secondar y Grp) 581 Loop Key (Requires Button)

  • Page 139: Account Codes

    Account Codes Account Codes When connected to an outside line call: 1. Press the pre-programmed ACCOUNT CODE button. 2. Dial account code up to 12-digits. (The other party does not hear the digits being dialed). If account code is less than 12-digits, an [ ] must be entered to ✳...

  • Page 140: Answering A Recall

    Answering a Recall Entering an Account Code Prior to a CO Call 1. Press pre-programmed ACCOUNT CODE button before accessing a CO line. 2. Dial the account code up to 12-digits. If the account code matches a verified account code, intercom dial tone is returned. Otherwise an error tone is presented.

  • Page 141: Answering Machine Emulation

    5-10 Answering Machine Emulation Answering Machine Emulation When a call is sent to a voice mailbox, the station associated with that can press a pre-programmed button to listen to the caller leaving the voice mail message. If the mailbox owner decides to speak with the caller, they can press the pre-programmed button to be connected to the caller.

  • Page 142: Display Messages

    Answering Machine Emulation 5-11 Conditions The user must have an Electronic or Digital Keyset. The keyset must have a pre-programmed ANSWER MACHINE flex button. After the in-band digits are sent to the voice mail, the station’ s flexible button status is checked. The feature is executed based on this check. The result of the check is as follows: - Inactive = no feature operation executed - Active = feature executed as per button function (ring mode or...

  • Page 143: Automatic Call Distribution (Acd)

    5-12 Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) The ACD feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified below. Sixteen Automatic Call Distribution (ACD) groups can be programmed, each containing up to 32 three-digit station numbers.

  • Page 144: Agent Login/Logout

    Automatic Call Distribution (ACD) 5-13 Conditions Up to five messages can be left at any supervisor station. The supervisor can cancel a Help request signal by pressing their flashing HELP button. A call is placed to the agent requesting Help. If the agent is on a call, the supervisor can press the BARGE-IN button to monitor the call or give assistance.
  • Page 145 5-14 Automatic Call Distribution (ACD) Secondary Group To log in an ACD Secondary Group: Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -or- Press a pre-programmed LOGIN flex button. The Agent enters their unique AGENT ID code (0000-9999). The LOGIN flex button LED is lit steady.

  • Page 146: Acd Agent Queue Status Display

    Automatic Call Distribution (ACD) 5-15 secondary member. ACD Agent Queue Status Display From an idle key telephone: 1. Dial [567] on the dial pad, -or- Press pre-programmed flex button. 2. Dial the ACD group number (5XX). ON/OFF button LED lights steady. The Agent Queue Status display shows the following information: ACD 5XX 0 0 CALLS IN QU EU E MMM D D Y Y...

  • Page 147: Acd Available/Unavailable Mode

    5-16 Automatic Call Distribution (ACD) From an idle key telephone: The pre-programmed flex button for the ACD group being monitored is flashing at 240 ipm indicating there are calls in queue. 1. Press the pre-programmed flex button. The Agent Queue Status display shows the following: ACD 5XX 0 0 CALLS IN QU EU E MMM D DY Y...

  • Page 148: Acd Call Factor

    Automatic Call Distribution (ACD) 5-17 Making a Station Unavailable Dial [566] on the dial pad, -or- Press the pre-programmed AVAILABLE/UNAVAILABLE button. You are now blocked from receiving ACD calls. ACD Call Factor The Call Factor feature is used exclusively with the digital voice mail to provide the average call duration to the caller.

  • Page 149: Acd Group Member Status

    5-18 Automatic Call Distribution (ACD) The QUALIFY button is programmed using a flex code [570+##] or a speed bin number [570+YY]. The speed bin number can also have the Call Qualifier code. ACD Group Member Status The ACD Group Member Status feature provides a means for an ACD Supervisor/Agent to view the status of the 16 ACD groups in the system.

  • Page 150: Acd Overflow Station - Available/Unavailable Mode

    Automatic Call Distribution (ACD) 5-19 Conditions The ACD Group Members Status display is updated at the time the code is dialed. If an agent made a call while out of service, the status would be out of service, not busy. ACD Overflow Station - Available/Unavailable Mode If you are an ACD Overflow station, you may place your station in the Available mode to receive ACD calls, or you may place your station in the...

  • Page 151: Supervisor Login/Logout

    5-20 Automatic Call Distribution (ACD) 5. Replace handset or press ON/OFF button. Removing Call Forwarding 1. Lift handset or press ON/OFF button. 2. Press the FWD button. A confirmation tone is heard and the FWD LED is extinguished. Supervisor Login/Logout The Supervisor Login/Logout feature provides a means for a supervisor to log into one of the ACD groups and monitor calls.

  • Page 152: Supervisor Monitor With Barge-In

    Automatic Call Distribution (ACD) 5-21 A supervisor logging in is first placed in Wrap-Up mode before receiving an ACD call. If a supervisor attempts to log into an ACD group as an agent and that group already has 32 members, the supervisor receives error tone.

  • Page 153: Supervisor Queue Status Display

    5-22 Automatic Call Distribution (ACD) Conditions Supervisors are granted the Barge-In option if they log in at a station with the ACD Supervisor Barge-In enabled in station programming. Supervisors can only Barge-In on calls of ACD group(s) members into which they are logged. Supervisor Queue Status Display The Supervisor Queue Status feature provides a means for an ACD supervisor to view the status of their ACD group.

  • Page 154: Background Music (Optional)

    Background Music (Optional) 5-23 Conditions To receive the Supervisor’ s Queue Status display, the station must be logged in as a Supervisor and dial the flex code for the appropriate group. ACD Supervisors receive the Queue Status display in real time. The Queue Status display is only given when the ACD group member or Supervisor's station is not receiving a higher priority display, such as HELP or Out-Of-Service, or other applicable off-hook events are...

  • Page 155: Call Back

    5-24 Call Back Conditions When you pick up the handset or press the ON/OFF button, music is discontinued automatically. Once the headset is enabled, BGM is discontinued. Call Back If you dial a telephone that is busy and want to activate Call Back: 1.
  • Page 156 Call Coverage 5-25 2. The Coverage station then presses their flashing COVERAGE flexible button, -or- Presses the ON/OFF button, -or- Lifts the handset if PLA is enabled. The flash rate is the same as the incoming CO line ringing rate. The call is answered and ceases to ring at any other stations that may have the same coverage appearance.

  • Page 157: Call Forward

    5-26 Call Forward Call Forward All Calls Forwarding All Calls 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial [640]. 3. Dial the All Calls code [6]. 4. Press DSS button of desired station, -or- Dial the desired extension number where to forward calls, including ACD or UCD, Voice Mail, Hunt Group pilot numbers and Speed Dial bins for off-net forwarding.

  • Page 158: Busy

    Call Forward 5-27 If a CO Line rings into a station with both Station and Preset Call Forwarding, Station Call Forwarding takes precedence. Once the Station Forward determines the station to be rung as per above, preset Call Forward may then apply at the new station. An unlimited number of stations can be set up in a Station Call Forward chain.

  • Page 159: Busy/No Answer

    5-28 Call Forward Busy/No Answer Forwarding All Calls 1. Lift the handset or press ON/OFF button. 2. Press the FWD button or dial [640]. 3. Dial the Call Forward Busy/No Answer code [9] on the dial pad. 4. Dial the destination number to forward calls. A confirmation tone is heard.
  • Page 160 Call Forward 5-29 Activating Follow-Me Call Forwarding 1. Lift the handset or press ON/OFF button. 2. Dial the Follow-Me Forward code [642] on the dial pad. 3. Dial the station number of the station from which forwarding is desired. 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer...
  • Page 161 5-30 Call Forward Removing Follow-Me Call Forwarding (off-site location) 1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. 2. Dial the Follow-Me Forward code [642] on the dial pad. 3. Dial the station number of the station that forwarding is to be cancelled.

  • Page 162: No Answer

    Call Forward 5-31 No Answer Forwarding All Calls 1. Lift the handset or press ON/OFF button. 2. Press the FWD button or dial [640]. 3. Dial the Call Forward No-Answer code [7] on the dial pad. 4. Dial the desired extension number where calls are to be forwarded. A confirmation tone is heard.

  • Page 163: Caller Id Name/Number

    5-32 Caller ID Name/Number The call to a station is not answered until the outgoing CO Line is seized and the digits are out-pulsed. The calling Station receives ICM ringback until answered. Upon answer the Station receives whatever CO progress tones apply (Ringback, Busy, Error, Announcement, etc.). If a station is denied Station Call Forwarding, Off-Net forwarding is not allowed.

  • Page 164: Calling Station Tone Mode

    Calling Station Tone Mode 5-33 Conditions When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call Timer and the standard call information, they can press the flexible button to toggle between the name/number and normal mode.

  • Page 165: Call Park (By Station Number)

    5-34 Call Park (by Station Number) Call Park (by Station Number) While connected to an outside line: 1. Press TRANS button. 2. Dial [439] + XXX (station number). Retrieving a Station Park Call Dial [# 6] + XXX (user’s station number, while at the user’s telephone or from any telephone in the system).

  • Page 166: Call Pick-Up

    Call Pick-Up 5-35 Call Pick-Up Directed A station can pick up a tone ringing intercom call, transferred, incoming or recalling outside line to a specific unattended station. The call must be a tone ringing call: 1. Dial the station number of the known ringing telephone. Receive ringback tone or call announce tone depending on the intercom selector switch setting.

  • Page 167: Call Transfer

    5-36 Call Transfer Call Transfer Outside lines can be transferred from one phone to another within the system. The transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD Group, or Hunt Group. Screened Transfer While connected to an outside line: 1.

  • Page 168: Camp-On

    Camp-On 5-37 Camp-On If you call a station that is busy and wish to alert them to your call: 1. Press the CAMP-ON button. Called station receives one-burst of ringing. Wait for their response. 2. When called party answers, consult with them or hang up to transfer the call.

  • Page 169: Co Line Access

    5-38 CO Line Access CO Line Access Accessing an Outside Line 1. Press idle CO line button, POOL button, -or- Dial CO line group access code or LCR access code (9, 801-823, 88+LLL). (LLL = 001-012) 2. Dial desired number for outside call. 3.

  • Page 170: Conference Combinations

    Conference Combinations 5-39 Conference Combinations Only stations that have conference enabled can institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established.

  • Page 171: Terminating A Conference

    5-40 Conference Combinations 3 -- Press CONF and hang up or press the ON/OFF button to leave the other conference parties still connected in an unsupervised conference. The CONF button flashes and the timer starts. There is a warning tone before the other parties are dropped.

  • Page 172: Dial By Name

    Dial By Name 5-41 Dial By Name The system lets station users dial extension numbers by entering the name of a person programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters for each station.

  • Page 173: Directory Dialing - Stations

    5-42 Directory Dialing - Stations Conditions The system dials the station that matches the dialed name when a unique match is found. If multiple names are located (found) after eight digits, the first one is dialed. Names are entered as part of the system attributes database. Numbers may be entered as part of a name.
  • Page 174 Directory Dialing - Stations 5-43 Viewing the Directory List 1. Dial the Directory List dial code [680] on the dial pad, -or- Press the pre-programmed flex button programmed as a directory dialing button. 2. Press a button on the key pad once, twice or three times to represent the letter of the alphabet to begin viewing the list of names as follows: Pressing 2 once produces the names beginning with A.
  • Page 175 5-44 Directory Dialing - Stations 3. Dial [ ] on the dial pad to scroll up (next entry) through the list, ✳ -or- Dial [#] on the dial pad to scroll down (previous entry) through the list, -or- Press another button to view the list for a different letter of the alphabet.

  • Page 176: Direct Inward System Access (Disa)

    Direct Inward System Access (DISA) 5-45 Direct Inward System Access (DISA) 1. Call the phone number the system administrator specified as the DISA line. The system answers and returns internal dial tone. 2. Enter the DISA access code specified by the system administrator, if applicable.

  • Page 177: One-Time Do Not Disturb

    5-46 Executive Override Removing Do Not Disturb Press the pre-programmed DND button or dial [631]. The button LED extinguishes and DND cancels. Conditions Calling stations receive a DND audible tone. The first programmed attendant does not have DND capability. DND capability is programmable on a per-station basis. One-Time Do Not Disturb Prevents calls from ringing at your station while you are on a call.
  • Page 178 Executive Override 5-47 Conditions An error tone occurs: - If the called party is in a conference. - If the called party is already on an OHVO call. - If the called party has a Camp-On at their station. If the Executive joins a call and one of the members does a hook-flash or presses their transfer button, the Executive is dropped.

  • Page 179: Executive/Secretary Pairing

    5-48 Executive/Secretary Pairing Executive/Secretary Pairing There are four sets of Executive/Secretary pairings available. When the Executive station is busy or in DND, the Secretary station receives intercom calls and transfers. The Secretary station can signal the Executive in DND by using the Camp-On feature. Conditions If you are designated the Executive station and your phone is busy or in DND, all calls are routed to the Secretary station.

  • Page 180: Programming Flexible Buttons

    Flexible Button Assignment 5-49 FEATURES -- When this button is pressed, it activates a particular feature, thus eliminating the need for dialing the feature code. Some features require a programmed flex button for that feature to be accessible to the station user. In the case, it is designated in this Feature Operation Section and user guide.

  • Page 181: Digital Station - Flex Button Programming Codes

    5-50 Flexible Button Assignment Table 5-3: Digital Station - Flex Button Programming Codes Account Code Enter ICLID Display (Unanswered Calls) ACD* Agent Help Intercom Button(s) ACD* Agent Login (Primar y Grp) 572+[5UU] Last Number Redial [SPEED]+[#] ACD* Agent Login (Secondary Grp) 582+[5UU] LCR Queue Cancel ACD* Agent Logout (Primary Grp) Least Cost Routing Access...

  • Page 182: Forward Override

    Forward Override 5-51 Forward Override The Forward Override feature lets a user reach a busy station that is busy forward, no answer forward or all call forwarded. This allows the calling station to call a forwarded station, OHVO, Executive Override, Monitor, Message Wait, Camp On, or Call Back at that station rather than forwarding to the busy destination.

  • Page 183: Headset Mode

    5-52 Headset Mode When placing the handset on-hook to full speakerphone operation, it is normal to hear a squeal caused by audio feedback. To eliminate this noise, press MUTE prior to initiating speakerphone operation. Must be enabled in Station Programming. Headset Mode Activating Headset Mode Dial [634] on the dial pad,...

  • Page 184: Hot Keypad

    Hot Keypad 5-53 Hot Keypad The Hot Keypad feature enables a station user to activate the telephone by dialing digits or pressing telephone buttons without going off hook. ICLID Answered Call Management Table An Answered Call Management Table with 100 entry capacity is maintained in the system.

  • Page 185: Iclid Unanswered Call Management Table

    5-54 ICLID Unanswered Call Management Table ICLID Unanswered Call Management Table An Unanswered Call Management Table with 100 entry capacity for the Triad-S System is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

  • Page 186: Incoming Co Call Transfer

    Incoming CO Call Transfer 5-55 For Next Item in this Entry: 1. Press the MUTE button to toggle to the next item. 2. Press the ON/OFF button to exit the review function. For Next Table Entry: Press the HOLD button. For Previous Table Entry: Press the TRANS button.

  • Page 187: Intercom Buttons

    5-56 Intercom Buttons Conditions Calls may be forwarded to any available station, ACD/UCD group, Hunt Group or VM Group. Destination station must have a direct appearance for that CO Line or LOOP button, and not in DND, or error tone is presented to the originator and the call remains ringing at their station.
  • Page 188 Intercom Buttons 5-57 3. The called station then presses the flashing intercom button to answer the incoming intercom call. Once the call is answered, the following message displays on the called station LCD: CA LL FR OM STA XXX MMM D D Y Y H H : MM am Sta XXX can be a programmed station name.

  • Page 189: Intercom Calling

    5-58 Intercom Buttons Intercom Calling Placing an Intercom Call 1. Press the DSS button of the party to be called (if programmed at your phone), -or- Dial the extension number. Dialing a number in the numbering plan activates the telephone automatically.

  • Page 190: Intercom Transfer

    Inactive -- No CTI information is sent/received by the telephone. PC Phone -- CTI information used with VODAVI PC Phone (Discovery Desktop) software must be set to 4800 baud rate. ATD -- This is the modem dialing command. The telephone recognizes the ATD and accepts digits after the command.
  • Page 191 5-60 Keyset Mode ATH or ATHX (X = 0 or 1) -- This is the modem on hook/off hook command. ATH or ATH0 forces the telephone to the on hook state from its current state. ATH1 forces the telephone to the off hook state from its current state.

  • Page 192: Keyset Self Test

    Last Number Redial (LNR) 5-61 ATH or ATH0 causes an on hook event. ATH1 must be specified to go off hook. Default mode is inactive. AT or ATZX (where X = 0 or 1) is the modem reset/initialize command. Whenever these commands are sent to the keyset, the keyset returns OK in ASCII format.

  • Page 193: Lcd Display - Contrast

    5-62 LCD Display - Contrast LCD Display - Contrast There are four contrast adjustments available to the user to adjust the LCD for different lighting levels. At idle phone: Press volume bar up or down for desired effect. Conditions BGM must be inactive. Handset must be in cradle.

  • Page 194: Mailbox Buttons

    Mailbox Buttons 5-63 If an LCR Queue Call Back is activated and you wish to cancel that call back request: 1. Dial the LCR Queue Cancel code, [626] on the dial pad. 2. Replace handset or press ON/OFF button. Mailbox Buttons The Mailbox Button feature lets station users program specific mailbox index numbers onto flexible buttons at their station or DSS Console.

  • Page 195: Meet Me Page

    5-64 Meet Me Page Meet Me Page Requesting Another Party Meet You on a Page 1. Dial the desired 2-digit or 3-digit paging code, -or- Press pre-programmed MEET ME button. 2. Request that party meet you on the page. 3. Do not hang up, wait for the requested party to answer. As soon as the paged party answers and is connected to you, the page circuit releases.

  • Page 196: Mute Key

    Mute Key 5-65 Answering a Message Waiting Indication If your MSG button is lit, you have a message waiting for you. The first message left is the first one called. 1. Press the MSG button. Station that left message is signaled with tone ringing.

  • Page 197: Name In Display

    5-66 Name in Display Name in Display Every extension (key and SLT) allow users to program their name so that people using display telephones see the name instead of the station number. 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad.

  • Page 198: Night Service

    Night Service 5-67 Night Service The Night Service feature [604] provides a means to put the system in night mode from any keyset or remove the system from night mode from any keyset as long as the system was put in night mode by the Night Service feature flex button.

  • Page 199: Off-Hook Preference Programming

    5-68 Off-Hook Voice Over (OHVO) Off-Hook Preference Programming If your phone is programmed for Off-Hook Preference and were given the ability to enable or change the prime flex button: 1. Dial [691] on the dial pad. 2. Dial the desired button number. Refer to the following chart. ❋...
  • Page 200 Off-Hook Voice Over (OHVO) 5-69 Placing an Off-Hook Voice Over Call When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station performs one of the following steps: Dial the OHVO code [628] on the dial pad, -or- Press a pre-programmed OHVO button to initiate an OHVO announcement, and the following occurs:...
  • Page 201 5-70 Off-Hook Voice Over (OHVO) The OHVO receiving station may press a pre-programmed Message button to respond to the voice over announcement without being released from the current call, (i.e. by pressing a flex button pre- programmed for the message IN MEETING), the calling station receives this message on the LCD display.

  • Page 202: One-Touch Recording

    One-Touch Recording 5-71 The calling station of an OHVO call must remain off-hook to receive silent messages. The calling station's voice transmit remains connected to the called station and may respond verbally to the text messages. The OHVO call ends when the calling station goes on-hook.
  • Page 203 5-72 One-Touch Recording 2. Once the system connects to the station, the user’s mailbox, the flexible button LED lights solid green and the LCD displays: R E CO RD IN G MMM D D Y Y 0 0: 00 am 3.

  • Page 204: Outside Call

    Outside Call 5-73 Only the initiator of a conference can invoke/remove the record function during a conference. A conference warning tone is not given to conference members, if the initiator is recording the conference and record tone is disabled. Recording is not allowed for a station that is barged in, Executive Overridden, or on an active OHVO call.

  • Page 205: Paging

    5-74 Paging Paging If you were given the ability to make page announcements: 1. Lift handset or press ON/OFF button. 2. Dial the paging code, -or- Press pre-programmed PAGE button. [700] = All Call - Internal and External [701] = Internal Zone 1 [702] = Internal Zone 2 [703] = Internal Zone 3 [704] = Internal Zone 4...

  • Page 206: Park - Personal

    Park - Personal 5-75 Park - Personal Each station in the system can place a call to a personal park location and later retrieve that call from the originating station. While connected to an outside line: 1. Press the TRANS button. The caller is put on Exclusive Hold. 2.

  • Page 207: Pbx/Centrex Transfer

    5-76 PBX/Centrex Transfer PBX/Centrex Transfer While connected to an outside line (PBX/Centrex): 1. Press the FLASH button. Receive transfer dial tone. 2. Dial a PBX/Centrex station number. 3. Hang up to complete the transfer. Personalized Messages Each station can select a pre-assigned message to display on the LCD of any key telephone calling that station.

  • Page 208: Personalized Messages - Custom

    Personalized Messages 5-77 Personalized Messages - Custom Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first attendant station. 1. Dial [633] on the dial pad, -or- Press a pre-programmed MSG button.
  • Page 209 5-78 Personalized Messages Activating a Message with a Custom Return Time or Date 1. Dial the Message Access code [633] on the dial pad. 2. Then dial the desired message number [11 - 17]. Users may activate the following messages and be prompted to enter a return time or date: [11] = Vacation Until: MM/DD [12] = Return: HH:MM xm or MM/DD...

  • Page 210: Personalized Message Code On A Flex Button

    Personalized Messages 5-79 Personalized Message Code on a Flex Button You can program the code [633] onto a flexible button to speed access of pre-selected messages. 1. Press the SPEED button twice. 2. Press the desired flex button. LED flashes. 3.

  • Page 211: Pulse-To-Tone Switchover

    5-80 Pulse-to-Tone Switchover On Trip On Vacation Return AM Return PM Return Next Week Return Tomorrow 4. When the desired message is shown on the LCD display, pressing the HOLD button activates that message on your station. Confirmation tone is heard and the DND button LED flashes. Conditions The telephone receiving the message must be a display telephone.

  • Page 212: Repeat Redial

    Repeat Redial 5-81 Repeat Redial The Repeat Redial feature lets a digital key station redial a busy or no-answer number at specific intervals. The user is signaled via a queue call back indication. The REDIAL flexible button flashes at the callback rate of 120 ipm for 15 seconds.

  • Page 213: Ring Tone

    5-82 Ring Tone Activating a Redial Press the pre-programmed REDIAL flexible button, -or- Press the ON/OFF button, -or- Lift the handset, line is seized and number is dialed. If the user receives a busy/no answer, they may repeat the step to activate another redial. Cancelling the Operation Press the pre-programmed REDIAL flexible button.
  • Page 214 Ring Tone 5-83 3. When the desired tone is selected (default ringing code is set to 00), press the SPEED button to save it as the tone to present when the station is tone rung. A confirmation tone is heard. This tone is presented as a result of an incoming CO or intercom call, recalling CO line or Transferred CO line or at any other time the station is tone rung.

  • Page 215: Save Number Redial (Snr)

    5-84 Save Number Redial (SNR) The tone selected provides TONE ringing normal or muted to the station whenever the station is commanded to tone ring (i.e., this excludes camp-on tone programming confirmation tones or other specific tones not considered TONE ringing). The selected tone is used to notify the station in the following cases: - Incoming CO Call - Incoming Intercom Call...

  • Page 216: Speakerphone

    Speakerphone 5-85 Speakerphone 1. Press ON/OFF button to ON. Intercom dial tone is heard. 2. Press the Volume Bar to change the tone volume. The following message displays: S PE AK ER TON E [ #### #### #] MMM D D Y Y H H : MM am 3.

  • Page 217: System Speed Numbers

    5-86 Speed Dial System Speed Numbers The first programmed attendant must enter the System Speed numbers (020 to 999). If an attendant was not specified, speed numbers are entered at Station 100. Storing Speed Dial Numbers 1. Press the SPEED button once. 2.

  • Page 218: Station Relocation

    Station Relocation 5-87 Station Relocation The Station Relocation Feature lets a user unplug their station and plug it into another location. Dialing a code followed by the old station number brings all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1.

  • Page 219: Text Messaging (Silent Response)

    5-88 Text Messaging (Silent Response) Text Messaging (Silent Response) The Text Messaging feature lets a station user use text messages in response to a caller that has camped-on or used the Off-Hook Voice Over feature to alert a busy station user of a waiting call or message. The camped-on station may respond to the caller via the canned, custom, or silent response text (LCD) messages.
  • Page 220 Text Messaging (Silent Response) 5-89 Conditions If the station receiving the text message response was doing a camp-on, it receives a short burst of tone on the speaker, then the display shows the message that was activated by the called station. If the station receiving the text message response is on an OHVO call, no tone is received.

  • Page 221: Uniform Call Distribution (Ucd)

    5-90 Uniform Call Distribution (UCD) Uniform Call Distribution (UCD) Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight 3-digit station numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung.

  • Page 222: Ucd Overflow Station - Forwarding Assignments

    Uniform Call Distribution (UCD) 5-91 UCD Overflow Station - Forwarding Assignments The UCD Overflow Station Forwarding feature enables UCD calls reaching an Overflow Station to be forwarded. 1. Lift the handset or press ON/OFF button. 2. Press the FWD button or dial [640]. 3.

  • Page 223: Universal Day/Night Answer (Uda/Una)

    5-92 Universal Day/Night Answer (UDA/UNA) Universal Day/Night Answer (UDA/UNA) Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal.

  • Page 224: Voice Mail Groups (Vm)

    Voice Mail Groups ( VM) 5-93 Voice Mail Groups (VM) Forwarding Callers to Your Mailbox Intercom and Transferred CO callers may be routed directly to your mail box by forwarding your phone to a voice mail group. Callers are then greeted by your personal voice mail greeting, if available.

  • Page 225: Vm Tone Mode Calling Option

    5-94 Voice Mail Groups (VM) 3. Dial the desired party’ s VMID (Mail Box location) and go on-hook. The system makes the connection to an available Voice Mail port and sends the Leave Mail Prefix (if any) plus the digits dialed as the VMID number, then the Leave Mail Suffix digits (if any).

  • Page 226: Volume Control Bar (Dkt)

    Volume Control Bar (DKT) 5-95 Volume Control Bar (DKT) There is a volume control bar below the keypad to control the ringing, handset, and speakerphone volumes. Display Messages While using these function/features, Digital Key Telephones display the following messages: Listening to Background Music... S PE AK ER BG M [ #### #### #] MMM D D Y Y...

  • Page 227: Zap Tone

    5-96 Zap Tone Receiving a page announcement... S PE AK ER PA GE [ #### #### #] MMM D D Y Y H H : MM am Receiving an incoming tone ringing Intercom or CO call... S PE AK ER RIN G [ #### #### #] MMM D D Y Y H H : MM am...

  • Page 228: Single Line Telephone Operation

    Single Line Telephone Operation This chapter of the manual contains the following types of information on Single Line Telephones (SLTs): Illustrations of the 2700 SLT models. SLT Numbering Plan listing the available features and their codes. Step-by-step instructions for using the SLTs in the system. Operating instructions for single line users.

  • Page 230: Introduction

    Introduction Introduction Features pertaining to the Single Line Telephones are listed and described in alphabetical order. The following illustrations show the various SLT models available: 2705 Model Figure 6-1: 2700 Series SLT Telephones...
  • Page 231 Introduction 2701 Type 2702 Type w/ Message Waiting Lamp on Top 2703 Type with Message Waiting Lamp 2704 Type with Flash Key Figure 6-1: 2700 Series SLT Telephones...

  • Page 232: Slt Numbering Plan

    Introduction Table 6-1: SLT Numbering Plan Account Code Enter Message Wait ACD* Agent Help Message Wait Return ACD* Agent Login (Primary Grp) 572+[5UU] Name in Display Programming ACD* Agent Login (Secondary Grp) 582+[5UU] Page - All Call (Int and Ext) ACD* Agent Logout (Primary Grp) Page - External All Call (All Zones) 76+[0] ACD* Agent Logout (Secondar y Grp)

  • Page 233: Account Codes

    Account Codes Account Codes SLT stations can enter an account code to identify the call or calling station. Entering Account Code (before a call) 1. Lift the handset. 2. Dial [627] on the dial pad. 3. Dial the account code. ✳...
  • Page 234 Automatic Call Distribution (ACD) Primary Group Dial LOGIN CODE [572] on the dial pad, followed by ACD Group Number (5XX) desired. Enter unique AGENT ID code (0000–9999). A confirmation tone is heard and the agent is logged onto the ACD group. Dial LOGOUT CODE [571] on the dial pad to logout of the primary group.

  • Page 235: Acd Agent Help

    Automatic Call Distribution (ACD) ACD Agent HELP The ACD Agent HELP feature provides a means for an ACD agent to signal their assigned supervisor for assistance. While on a call-in-progress, the agent: After hook-flashing, dials the HELP code [574] on the dial pad. The agent must hook-flash again to return to their call after the code is dialed.

  • Page 236: Automatic Line Access

    Automatic Line Access Automatic Line Access SLTs may have their station programmed to access a particular CO Line, such as a private line or a line from a Group of CO lines, upon going off- hook. This is useful in Centrex or PBX applications when station users have dedicated or individual lines.

  • Page 237: Call Forward

    6-10 Call Forward Call Forward Forwarding Calls to Another Station 1. Lift handset. 2. Dial [640] on the dial pad. 3. Dial the appropriate forwarding condition code: [6] = All Calls [7] = Call Forward No Answer [8] = Call Forward Busy [9] = Call Forward Busy/No Answer ✳...
  • Page 238 Call Forward 6-11 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 5. Dial the three-digit destination number where calls are to be forwarded. Station, Voice Mail, ACD/UCD, or Hunt Groups.) 6.

  • Page 239: Calling Station Tone Mode Option

    6-12 Calling Station Tone Mode Option 5. Redial the same station number. A confirmation tone sounds; five seconds later a dial tone is received. Conditions If a Call Forward mode is currently active at the station where forwarding is desired, the new forward becomes active and cancels the previous forward.

  • Page 240: Call Park - Personal

    Call Park - Personal 6-13 Call Park - Personal While Connected to First Call: 1. Press the hookswitch momentarily. Intercom dial tone is heard. 2. Dial [438] on the dial pad (call is placed in personal park). 3. Dial desired number for second call. 4.

  • Page 241: Call Park (System)

    6-14 Call Park (System) Only one call can be in a park location at a time. Multiple calls to the same station park location is not possible. The #6 code is flexible and can be assigned in Flash 52 programming. The call will be placed in the Station’...

  • Page 242: Call Pick-Up Group

    Call Pick-Up Group 6-15 Call Pick-Up Group Upon hearing an unattended telephone ringing: 1. Lift the handset. 2. Dial [#0] on the dial pad. You are connected to intercom, transferred or recalling outside line call. You must be in the same Pickup group. Call Transfer Making an Unscreened Transfer 1.

  • Page 243: Clear Call Forward, Dnd, Personalized Messages

    6-16 Clear Call Forward, DND, Personalized Messages Clear Call Forward, DND, Personalized Messages A convenient code [662] is incorporated to cancel either Call forwarding, DND, or Personalized Messages when the SLT user forgets which code was programmed on the phone. Cancelling Call Forward, DND, Personalized Messages 1.

  • Page 244: Conference With Personal Park

    Conference With Personal Park 6-17 Conference With Personal Park While connected to an outside line: 1. Press the hookswitch momentarily. Intercom dial tone is heard. 2. Dial [438] on the dial pad (first call is placed in personal park). 3. Dial desired number for second call. 4.

  • Page 245: Handset Receiver Gain

    6-18 Handset Receiver Gain Handset Receiver Gain The Handset Receiver Gain feature allows an SLT user to increase/decrease the handset volume while on a CO or intercom call. 1. Hookflash and dial the Handset Receiver Gain code [638] on the dial pad.

  • Page 246: Least Cost Routing (Lcr)

    Least Cost Routing (LCR) 6-19 Least Cost Routing (LCR) Placing an Outside Call (when LCR enabled) 1. Lift the handset. 2. Dial [9] on the dial pad. 3. Dial the desired telephone number. 4. Wait for an answer, then converse. If all lines available are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line.

  • Page 247: Message Waiting

    6-20 Message Waiting Message Waiting Leaving a Message Waiting Indication 1. Lift handset. 2. Dial desired intercom station. (No Answer or DND tone is received.) 3. Briefly press and release the hookswitch. 4. Dial [623] on the dial pad. 5. Replace handset. Answering a Message Waiting Indication A message waiting lamp is flashing or a stutter dial tone is received when the handset is lifted.

  • Page 248: Paging

    Paging 6-21 2. Dial desired message code. [00] = (Clears Message) [01] = On Vacation [02] = Return AM [03] = Return PM [04] = Return Tomorrow [05] = Return Next Week [06] = On Trip [07] = In Meeting [08] = At Home [09] = On Break [10] = At Lunch...

  • Page 249: Programming Names - Lcd Display

    6-22 Programming Names - LCD Display (Stations off-hook or in DND do not hear the internal page announcement.) When making a Zone Page or All Call Page and the zone is busy, the page initiator receives ringback tone until the zone becomes available.

  • Page 250: Speed Dial - System

    Speed Dial - System 6-23 5. Briefly press and release the hookswitch. (A confirmation tone is heard.) Line Group 1 is programmed along with SLT speed numbers and thus, Line Group 1 is used when activating station speed dial from an SLT.

  • Page 251: Voice Mail Operation

    6-24 Voice Mail Operation Voice Mail Operation Receiving a Voice Mail Message Wait To receive a message waiting indication that a voice message is waiting, the Voice Mail system must be programmed to provide the indication. After the voice mail system receives a voice message for a station user, the voice mail must go off-hook.

  • Page 252: Digital Attendant Operations

    Digital Attendant Operations This chapter contains the following Digital Attendant Operations information: Operating instructions for Attendant Digital Key Telephone user(s). An illustration of the digital key telephone used in the Triad-S System. A description of the telephone keys and their functions. This chapter is intended for use in conjunction with the Station Operation chapter to provide step-by-step instructions for operating the Attendant(s) Digital Telephone(s) in the system.

  • Page 254: Introduction

    Introduction Introduction Each Triad-S System provides the following keys, indicators and features: Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker.
  • Page 255 Introduction Fixed Feature Buttons function as follows: VOLUME BAR lets the user adjust ringer, speakerphone and handset volume. H-T-P lets the user select the ICM Signaling Mode, handsfree tone, or privacy. FLASH button terminates an outside call and restores dial tone without hanging up the handset.
  • Page 256 Introduction Outside Calls are announced by a tone signal repeated every 3.2 seconds. The corresponding outside line indicator flashes slowly. Intercom Calls can be tone ringing or voice announce. If it is voice announced, the receiving station receives two bursts of tone prior to the announcement.

  • Page 257: Digital Attendant Numbering Plan

    Introduction Table 7-1: Digital Attendant Numbering Plan 911 Attendant Alert Clear Keyset Mode 648+[#, ✳ ACD* Agent Help Last Number Redial [SPEED]+[#] ACD* Agent Login (Primary Grp) 572+[5UU] LCR or CO Line Grp 1( if LCR disabled ACD* Agent Logon (Secondar y Grp) 582+[5UU] LCR Queue Cancel ACD* Agent Logout (Secondar y Grp) 581...

  • Page 258: Attendant Unavailable (Alternate Position)

    Attendant Unavailable (Alternate Position) Attendant Unavailable (Alternate Position) The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives incoming and dial 0 calls.

  • Page 259: Call Hold

    Call Hold Conditions This feature lets the programmed Attendant stations receive Attendant recalls only. No other Attendant type functions are given to this station when the station is in the Attendant mode. If Attendant A (first programmed) is available, incoming calls and recalls are directed to this station regardless of other Attendant stations status.

  • Page 260: Co Lines Off-Net Forward - Incoming (Via Speed Dial)

    CO Lines Off-Net Forward - Incoming (via Speed Dial) Retrieving a Parked Call 1. Lift handset or press ON/OFF button. 2. Press the [#] button. 3. Dial parking location (430 to 437) where the call was parked. CO Lines Off-Net Forward - Incoming (via Speed Dial) The CO Lines Off-Net Forward feature lets the first Attendant station forward incoming CO calls to an off-net location.

  • Page 261: Day/Night/Special Mode

    7-10 Day/Night/Special Mode Conditions When CO lines are off-net forwarded, these lines display unique flash rates at the Attendant station. * A Flex Button must be programmed for this feature to operate. Day/Night/Special Mode Any designated Attendant can place the system into Night Service: 1.
  • Page 262 Directory Dialing 7-11 May be used to transfer a call from one station to another. Viewing the Directory List 1. Dial the Directory List dial code [680] on the dial pad, -or- Press the pre-programmed* flex button programmed as a directory dialing button.

  • Page 263: Transferring A Call Using Directory Dialing

    7-12 Directory Dialing Transferring a Call using Directory Dialing While on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -or- Press a pre-programmed* flex button programmed for directory dialing. 3. Press the SPEED button to automatically dial the destination station. 4.
  • Page 264 Directory Dialing 7-13 Entering or Changing the Current Name Shown on the Display 1. Press the MUTE button. 2. Enter the name (up to 24-characters) by using keys on the dial pad as shown in Chapter 5, Figure 5-3: Key Pad - Dial By Name using the key pad codes listed in Figure 5-4: Key Pad - Directory Dialing...
  • Page 265 7-14 Directory Dialing Selecting a Different Entry in the Directory List 1. Enter a valid number (000-199) on the dial pad, -or- Dial [ ] to scroll up (next entry) through the list, ✳ -or- Dial [#] to scroll down (previous entry) through the list. 2.
  • Page 266 Directory Dialing 7-15 METHOD 3 -- A System Speed Dial Bin is used to enter names associated to a System Speed Dial Bin ONLY. Dial the Directory List program code [693] on the dial pad. The HOLD button is lit. The first entry (entry 000) in the Directory List then displays on the phone as follows: D IR L ST AA A BI N/ ICM : XXX n n n n n nn n n n n n n n nn n n n n n n n n...

  • Page 267: Iclid Answered Call Management Table

    7-16 ICLID Answered Call Management Table ICLID Answered Call Management Table An Answered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any answered call is placed in this table at the time the system determines the call was answered.

  • Page 268: Iclid Unanswered Call Management Table

    ICLID Unanswered Call Management Table 7-17 ICLID Unanswered Call Management Table An Unanswered Call Management Table with 100 entry capacity for the Triad-S System is maintained. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

  • Page 269: Messages - Custom

    7-18 Messages - Custom For Next Item in this Entry: 1. Press the MUTE button to toggle to the next item. 2. Press the ON/OFF button to exit the review function. For Next Table Entry: Press the HOLD button. For Previous Table Entry: Press the TRANS button.
  • Page 270 Messages - Custom 7-19 3. Enter the custom message using the dial pad keys to enter the letters as shown in Chapter 5, Figure 5-5: Other Key Pad Codes (Name). Up to 24 alphanumeric characters may be entered for the custom message (this represents 48 digits entered).

  • Page 271: Outgoing Access - Attendant Disable

    7-20 Outgoing Access - Attendant Disable Outgoing Access - Attendant Disable The Attendant station can disable CO lines, preventing outgoing CO calls. 1. Lift handset or press ON/OFF button. 2. Dial [602] on the dial pad. A confirmation tone is heard. 3.

  • Page 272: Outside Call - Place

    Outside Call - Place 7-21 Outside Call - Place 1. Press OUTSIDE LINE button. ON/OFF button LED lights and dial tone is heard. 2. Dial desired party. Recall When an outside line remains on hold for an extended time period, a real ring is heard.

  • Page 273: Setting System Time And Date

    7-22 Setting System Time and Date Setting System Time and Date The System Time/Date must be set by the first programmed Attendant. 1. Dial [692] on the dial pad. A confirmation tone is heard. 2. Enter date and time as follows: YYMMDDHHMM YY = Year 00-99 DD = Day 01-31 MM = Month 01-12...

  • Page 274: Speed Dial - System Storing

    Speed Dial - System Storing 7-23 Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If no Attendant is specified, enter at Station 100. 1. Press SPEED once, then press desired outside line key or select an outside line automatically by pressing the SPEED button a second time.
  • Page 275 7-24 Speed Dial - System Storing...

  • Page 276: Liquid Crystal Displays

    Liquid Crystal Displays This chapter consists of the Calling and Called LCD displays based on the function performed.

  • Page 278: Introduction

    Introduction Introduction Each display is arranged into upperand lowerfields. The upper field shows the current activity of the telephone. The lower field is divided into two sections: - The left section of the lower field shows the date, speed bin number, connected intercom station, or outside line number.
  • Page 279 Introduction Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Intercom Call CA LL TO STA XXX C ALL FR OM STA XXX MMM D D Y Y H H :M M am MM M DD Y Y H H : MM am CALL TO .
  • Page 280 Introduction Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display All Call Page A LL CALL PAG E PAG E FR OM STA XXX MMM D D Y Y H H :M M am MMM D D Y Y H H : MM am Meet Me Page A LL CALL PAG E...

  • Page 281: Liquid Crystal Displays (Lcd)

    Introduction Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Station Busy B U SY FW D TO S TA XXX Call Forward MM M DD Y Y H H : MM am (originating station) B US Y F WD TO .. ( n ame ). . MMM D D Y Y H H : MM am Forwarded Call...
  • Page 282 Introduction Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Call Pick-Up CA LL TO STA XXX PIC KE D U P CA LL TO STA XXX B Y S TA XXX H H :M M am FR OM S TA XXX H H :M M am TR A NS FER FR OM STA XXX...
  • Page 283 Introduction Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Reply to a CA LL TO STA XXX CA LL B ACK F RO M STA XXX Message MMM D D Y Y H H :M M am MMM D D Y Y H H :M M am Waiting...
  • Page 284 Introduction Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display ACD* or UCD CA LL TO STA XXX Groups V IA A CD H H :M M am CA LL TO . .( n ame ). . V IA A CD H H :M M am Ringing CO...
  • Page 285 8-10 Introduction Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Unavailable U N AV AILA BLE ACD * XXX * Mode (Agent MMM D D Y Y H H :M M am Station) ACD* or UCD Station Call to CA LL TO V OICE MA IL VoiceMailGroup...
  • Page 286 Introduction 8-11 Table 8-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Call Coverage CA LL TO STA XX Station MMM D D Y Y H H :M M am (after call is answered at CA LL TO STAT ION XXX coverage FR OM S TA Y Y Y H H :M M am...
  • Page 287 8-12 Introduction...

  • Page 288: System Configuration

    System Configuration This chapter describes the basic and optional equipment to be used with the Triad-S Systems. System specification tables have also been provided.

  • Page 290: General Description

    General Description General Description STARPLUS Triad-S is a digital telephone system designed to meet the needs of small size business offices. The system incorporates state-of-the- art digital technology for command and voice switching utilizing a Pulse Code Modulation/Time Division Multiplexing switching matrix. The system achieves flexibility by employing a universal card slot architecture with Basic and Expansion cabinets.

  • Page 291: Expansion Key Service Unit (Eksu)

    Expansion Key Service Unit (EKSU) The BKSU also has these standard features: 1 Program Module Unit (PMU) that provides system software 1 DTMF Receiver (for DISA applications) 2 Programmable relays with dry contacts rated at 24V DC, 1 amp 1 External Page Port Battery Backup for System Database 1 Music Input (MOH/BGM) The BKSU main board can accept the following modules:...

  • Page 292: Peripheral Boards

    Peripheral Boards Peripheral Boards 3 CO Line and 8 Digital Station Board (CKIB) This board provides three loop start CO line interfaces and eight Digital Key Telephone interfaces. This board can be installed in the BKSU or EKSU. If all CKIB boards are installed in the BKSU and EKSU, the system capacity is 12 CO lines and 32 digital stations.

  • Page 293: Optional Boards

    Optional Boards Optional Boards Miscellaneous Service Unit (MISU) This board provides two RS232C interfaces for system programming, caller ID, and SMDR applications. The board also contains a second music source to increase the music channels in the system from one to two. The board installs in the BKSU.
  • Page 294 Optional Boards Basic EKSU CKIB DTMF4-A MISB CKIB CSIB CSIB MODU MSGU MSGU STARPLUS Triad-S Figure 9-1: System Table 9-1: Digital System Capacity BKSU Capacity CO/PBX/Centrex Lines 6 lines maximum (3 per CKIB/CSIB board) Station Digital Telephone 16 maximum (8 per CKIB board) Single Line Telephone 8 maximum (8 per CSIB board) BKSU + EKSU Capacity...
  • Page 295 Optional Boards Table 9-1: Digital System Capacity DISA Circuit 12 CO lines may be programmed simultaneously Attendants Up to 3 stations can be designated as attendants Digital DSS/DLS Units 8 maximum - each DSS/DLS unit requires 1 station port and reduces station capacity by 1.
  • Page 296 Optional Boards Table 9-2: Electrical Specifications AC Input to Power Supply 117 VAC±10%, 60Hz single phase Power Consumption 74 watts Power Supply Fuse - AC Input 1A/250V Longitudinal Balance 60 dB from 200 Hz to 1,000 Hz 40 dB from 1.000 Hz to 40,000 Hz Idle Channel Noise Less than 15 dBrnc0 for all connections Cross Talk Attenuation...

  • Page 297: Loop Limits

    9-10 Optional Boards Table 9-3: Environmental Specifications Operating Temperature 32º to 104º F 0º to 40º C Optimum Temperature 60º to 80º F 15º to 26º C Storage Temperature -40º to 140º F 4º to 60º C Relative Humidity 5% to 90% non-condensing Heat Dissipation (BTU) 1481 BTU/Hour Table 9-4: Loop Limits...

  • Page 298: Miscellaneous Specifications

    Optional Boards 9-11 Table 9-7: Physical Dimensions and Weight Item Height Width Depth Weight Triad-S Basic Key Service Unit 13.6 in 10.85 in 4.9 in 5.3 Kg Triad-S Expansion Key Service Unit 13.6 in 10.85 in 4.9 in 4.6 Kg Table 9-8: Miscellaneous Specifications Memory Programmable Read-Only Memory...
  • Page 299 9-12 Optional Boards Table 9-9: Single Line Audible Signals Type of Signal Frequency Signal Duration SINGLE LINE SIGNALS Incoming CO Line 20 Hz 90 VAC .8 on / 2.8 off repeated Intercom Tone Ringing 20 Hz 90 VAC .2 on / .4 off / .6 on / 3.0 off repeated Transferred CO Line 20 Hz 90 VAC...

  • Page 300: Digital Station Visual Signals - Co Line Buttons

    Optional Boards 9-13 Table 9-10: Digital Station Visual Signals - CO Line Buttons Feature / Function Flash Rates LED Color Incoming CO Ringing 30 ipm flash Transferred CO Ringing 120 ipm flash CO Line Recalling 480 ipm flutter System Hold 60 ipm double wink Exclusive Hold (I-Hold) 120 ipm flash...

  • Page 301: Digital Station Visual Signals - Feature / Function Buttons

    9-14 Optional Boards Table 9-12: Digital Station Visual Signals - Feature / Function Buttons Feature / Function Flash Rates LED Color Call Forward (active) 30 ipm flash Message Wait (active) Steady Camp On (active) 120 ipm flash Call Back (active - initiator) 120 ipm flash CO Line Queue (active) 480 ipm flutter...

  • Page 302: Signals To Digital Called Station

    Optional Boards 9-15 Table 9-13: Signals to Digital CALLED Station Feature / Indication Sound in HZ Occurrence / Cadence Incoming CO Line User selectable * .8 on / 2.4 sec off; Repeated Intercom Tone Ringing User selectable * .4 sec on / .4 sec off / .4 sec on / 2 sec off; Repeated Intercom Call Announce .2 sec on / .2 sec off;...

  • Page 303: Signals To Digital Calling Station

    9-16 Optional Boards Table 9-14: Signals to Digital CALLING Station Feature / Indication Sound In Hz Occurrence / Cadence Incoming Ring Back Tone 1215 / 1417 .5 sec on / 2.5 sec off; Repeated Intercom Call Announce .2 sec on / .25 sec off; 3 times Busy Tone .5 sec on / .5 sec off;...
  • Page 304 Optional Boards 9-17 Table 9-15: Voice Mail Confidence Tones VM Condition Action Tone Received Sound in Hz Occurrence / Cadence Off Hook Internal dialtone 350 / 440 Continuous - no stutter tone Calls an Internal Station (idle) Ring back tone 440 / 480 1 sec on / 3 sec off repeated...

  • Page 305: Digital Station Instruments

    9-18 Digital Station Instruments Digital Station Instruments 30-Button Elite Digital Telephone The large display telephone has 11 fixed-feature buttons and 30 flexible buttons that can be assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, a 7-line by 16-character LCD with 10 softkeys, and long life LEDs.

  • Page 306: 24-Button Executive/Enhanced Digital Telephones

    Digital Station Instruments 9-19 24-Button Executive/Enhanced Digital Telephones Triad-S Executive/Enhanced 24-Button Digital Telephones are fully modular instruments with 11 fixed feature buttons and 24 buttons that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 307: 12-Button Executive Digital Telephones

    9-20 Digital Station Instruments 12-Button Executive Digital Telephones Triad-S Executive 12-Button Digital Telephones are fully modular instruments with 11 fixed feature buttons and 12 buttons that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 308: 8-Button Enhanced Digital Telephones

    Digital Station Instruments 9-21 8-Button Enhanced Digital Telephones Triad-S Enhanced 8-Button Digital Telephones are fully modular instruments with five fixed feature buttons and eight buttons that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control button, and long life LEDs.

  • Page 309: Digital Dss/Dls Console

    9-22 Digital Station Instruments Digital DSS/DLS Console The station port used for a DSS/ DLS Console can be assigned as a Direct Station Select or Direct Line Select depending on customer need. All forty-eight (48) buttons on the unit can be assigned as DSS, or flexible buttons.

  • Page 310: Iclid General Description

    ICLID General Description This specification provides the functional and implementation definition for the addition of the ICLID feature to the Triad-S Digital Key Telephone System.

  • Page 312: System Configuration

    System Configuration System Configuration The following illustration depicts the configuration presumed for the implementation of the ICLID feature for the system. The phones are presumed to be in an ACD or UCD group in order to allow proper operation with the system. Module STARPLUS CO LINES...

  • Page 313: Functional Performance

    Functional Performance Functional Performance The ICLID (Incoming Calling Line IDentification) feature was added to the Triad-S System as a first step in providing it generally. The key system operation of this feature is dependent on the feature first being activated from the central office so that the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.
  • Page 314 Functional Performance The specification for this feature is that the system displays its LINE RINGING message as normally implemented and alter that display to the calling number/name if the information is made present on the line. This allows the normal operation of the system when ICLID information is not presented or the device which intercepts it and provides the information to the KSU is missing or failed.

  • Page 315: Incoming Number/Name Smdr

    Functional Performance Incoming Number/Name SMDR As with the above feature implementation, the intent is that the system operate normally in the absence of ICLID information or the failure of the ICLID equipment. If the Information is Present at the time that an SMDR record is generated for a call, it alters the content and format of the SMDR output record.

  • Page 316: Part Numbers

    Part Numbers This chapter contains the basic and optional part numbers used for Triad-S System.

  • Page 318: List Of Equipment

    List of Equipment List of Equipment Table B-1: Triad-S Part Numbers Triad-S Basic KSU (BKSU) 5000-00 Triad-S Expansion KSU (EKSU) 5002-01 DSS Console (Off-White) TR9010-08 DSS Console (Burgundy) TR9010-60 DSS Console (Charcoal) TR9010-71 Single Line Adapter (SLA) TR9854-00 8-Button Basic (Off-White) TR9011-08 8-Button Basic (Burgundy) TR9011-60...
  • Page 319 List of Equipment Table B-1: Triad-S Part Numbers 3 CO Line x 8 Circuit Single Line Interface Board (CSIB)) 5033-00 Message Wait Unit (MSGU) 5033-10 Miscellaneous Interface Service Unit (MISU) 5035-00...

  • Page 320: Customer Database Programming

    Customer Database Programming...

  • Page 322: Programming Tables

    Programming Tables Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 01 System Timers System Hold Recall Timer 000-300 060 sec Exclusive Hold Recall Timer 000-300 180 sec Attendant Rec all Timer 00-60 01 min Transfer Recall Timer 045 sec 000-300...
  • Page 323 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 02 Additional System Timers Repeat Redial Timer 006-999 60 sec Attendant Display Timer 00-99 1 sec Call Coverage Ring Timer 00-99 5 sec Modem Answer T/O 25-99 25 sec Pulse Dial Inter-Digit Timer...
  • Page 324 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 06 System Features 2 Programming Privac y Release Tone Disabled/Enabled Enabled CO Ring Tone Disabled/Enabled Enabled Verified Account Code Disabled/Enabled Disabled Call Forward Display Disabled/Enabled Enabled External Day Ring Disabled/Enabled...
  • Page 325 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 07 Flash Rates (Programmable) Incoming CO Line Ring ing 00-28 Red 480ipm flutter (08) Incoming Intercom Ringing 00-28 Red 120ipm flutter (11) Call Forward Button 00-28 Red Steady On (01)
  • Page 326 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 07 Flash Rates (Programmable) Call Back Button 00-28 Red 120ipm flash (10) Line Queue Button 00-28 Red 480ipm flutter (08) Do Not Disturb Button 00-28 Red Steady On (01) Intercom Hold Button...
  • Page 327 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 20 Access Codes DISA Access Code 100-999 Database Ad min Password 0000-9999 3226 FLASH 21 Station Message Detail Recording SMDR Enable/Disable Disabled/Enabled Disabled Long Distance/ Local Assignment LD/All LD Only Character Print Assignment...
  • Page 328 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flex...
  • Page 329 C-10 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flex Numbering Plan Fixed Flex 911 List Account Code Account Code ACD Calls In Queue ACD Group 1 ACD Group 2 ACD Group 3 ACD Group 4...
  • Page 330 Programming Tables C-11 Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex ACD Group 8 ACD Group 9 ACD Group 10 ACD Group 11 ACD Group 12 ACD Group 13 ACD Group 14 ACD Group 15...
  • Page 331 C-12 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex Ans Machine Spkr 6541 Attendant Clear Alarm Attendant Disable CO Line Attendant Override Attendant Unavailable Background Music Call Back Call Coverage...
  • Page 332 Programming Tables C-13 Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex Clear VM Alarm CO Line CO Line Queue Conference Custom Msg Dial By Name Directory Dial Distinctive Ring Do Not Disturb DTMF Receiver Test...
  • Page 333 C-14 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex Hunt Group 5 Hunt Group 6 Hunt Group 7 Hunt Group 8 ICLID Ans Call ICLID Name/Number ICLID Unanswered Call Ignore CFW...
  • Page 334 Programming Tables C-15 Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex Meet Me Page Message Preselec t Message Wait Modem MPB Version Mute Night Service Off-Net Forward OHVO One Touch Record Overflow AVA/UNA...
  • Page 335 C-16 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex Pool 02 Pool 03 Pool 04 Pool 05 Pool 06 Pool 07 Pool 08 Pool 09 Pool 10 Pool 11 Pool 12...
  • Page 336 Programming Tables C-17 Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex Pool All Prime Key Program Name Release Remote Call Forward Repeat Redial Set Clock SLT Call Pickup SLT Callback SLT Conf Park SLT Speed Dial...
  • Page 337 C-18 Programming Tables Table C-1: System Parameters Program Flex Customer Function Format Default Code Data FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flex VM Message Cancel VM Message Set VM Message Set w/ Count Voice Mail Group 1 Voice Mail Group 2 Voice Mail Group 3 Voice Mail Group 4...

  • Page 338: Directory Dialing Defaults (Flash 23

    Programming Tables C-19 Table C-2: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
  • Page 339 C-20 Programming Tables Table C-2: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
  • Page 340 Programming Tables C-21 Table C-2: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
  • Page 341 C-22 Programming Tables Table C-2: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
  • Page 342 Programming Tables C-23 Table C-3: Hunt Group Parameters (FLASH 30) Program Flex Pilot, Pilot Ring Stations Function Code All, or Station (Up To 8) FLASH 30 Hunt Groups: Hunt Group 1 (450) Hunt Group 2 (451) Hunt Group 3 (452) Hunt Group 4 (453) Hunt Group 5 (454) Hunt Group 6 (455)
  • Page 343 C-24 Programming Tables Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 344 Programming Tables C-25 Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 345 C-26 Programming Tables Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 346 Programming Tables C-27 Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 347 C-28 Programming Tables Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 348 Programming Tables C-29 Table C-5: CO Line Programming (FLASH 40) CO Line Port Number Data Field Pge Btn Default PAGE A Page A is selected by pressing PAGE A flexible button. DTMF/Dial Pulse Programming DTMF CO/PBX Programming UNA Programming Enabled DISA Trunk-to-Trunk Enabled Privacy...
  • Page 349 C-30 Programming Tables Table C-5: CO Line Programming (FLASH 40) CO Line Port Number Data Field Pge Btn Default PAGE B Page B is selected by pressing PAGE B flexible button. Transmit Volume Option 5 (0 dB) Preset Call Forward Destination None Preset For ward Voice Mail None...
  • Page 350 Programming Tables C-31 Table C-6: Miscellaneous CO Parameters & Timers (FLASH 40/41) Program Flex Customer Function Format Default Code Data FLASH 41 Dial Pulse Parameters 60/40, 66/33 60/40, 10 pps Table C-7: CO Line Ringing Assignments (FLASH 40) _________ TO _________ CO LINE(S) TYPE: ________________ __________________...
  • Page 351 C-32 Programming Tables Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None None None None None None...
  • Page 352 Programming Tables C-33 Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None None None None None None...
  • Page 353 C-34 Programming Tables Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None 100A None 101A None 102A None 103A None 104A None 105A None 106A None 107A None...
  • Page 354 Programming Tables C-35 Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None 116A None 117A None 118A None 119A None 120A None 121A None 122A None 123A None 124A None...
  • Page 355 C-36 Programming Tables Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments 132A 149A 133A 150A 134A 151A 135A 152A 136A 153A 137A 154A 138A 155A 139A 156A 140A 157A 141A...
  • Page 356 Programming Tables C-37 Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments 166A 182A 167A 183A 168A 184A 169A 185A 170A 186A 171A 187A 172A 188A 173A 189A 174A 190A 175A...
  • Page 357 C-38 Programming Tables Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments 198A 215A 199A 216A 200A 217A 201A 218A 202A 219A 203A 220A 204A 221A 205A 222A 206A 223A 207A...
  • Page 358 Programming Tables C-39 Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Def ault Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments 232A 243A 233A 244A 234A 245A 235A 246A 236A 247A 237A 248A 238A 249A 239A 250A 240A 251A 241A...
  • Page 359 C-40 Programming Tables Table C-9: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 0000_04 0000_05 0000_06 0000_07 0000_08 0000_09 0000_10 0000_11 0000_12 0000_13 0000_14 0000_15 Route 001 in the I CLI D Ringing Assignment Table is used for Busy calls. If Route 001 is defaulted to “none” , the caller is given a busy tone.
  • Page 360 Programming Tables C-41 Table C-9: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 0000_22 0000_23 0000_24 0000_25 0000_26 0000_27 0000_28 0000_29 0000_30 0000_31 0000_32 Route 001 in the I CLI D Ringing Assignment Table is used for Busy calls. If Route 001 is defaulted to “none” , the caller is given a busy tone.
  • Page 361 C-42 Programming Tables Table C-9: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 0000_40 0000_41 0000_42 0000_43 0000_44 0000_45 0000_46 0000_47 0000_48 0000_49 Route 001 in the I CLI D Ringing Assignment Table is used for Busy calls. If Route 001 is defaulted to “none” , the caller is given a busy tone.
  • Page 362 Programming Tables C-43 Table C-9: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 001* 0000_58 001* 0000_59 001* 0000_60 001* 0000_61 001* 0000_62 001* 0000_63 001* 0000_66 001* 0000_67 001*...
  • Page 363 C-44 Programming Tables Table C-9: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 001* 0000_78 001* 0000_79 001* 0000_80 001* 0000_81 001* 0000_82 001* 0000_83 001* 0000_84 001* 0000_85 Route 001 in the I CLI D Ringing Assignment Table is used for Busy calls.
  • Page 364 Programming Tables C-45 Table C-9: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 001* 0000_96 001* 0000_97 001* 0000_98 0000_99 Route 001 in the I CLI D Ringing Assignment Table is used for Busy calls. If Route 001 is defaulted to “none” , the caller is given a busy tone.
  • Page 365 C-46 Programming Tables Table C-10: Station Programming (FLASH 50) Station Numbers Page Data Field Default /Btn Page A is selected by pressing PAGE A flexible button PAGE A Paging Access Enabled Do Not Disturb Enabled Conference Enable/Disable (per Station) Enabled Executive Override Disabled Privacy (per Station)
  • Page 366 Programming Tables C-47 Table C-10: Station Programming (FLASH 50) Station Numbers Page Data Field Default /Btn Page B is selected by pressing PAGE B flexible button PAGE B Station Identification 0 (24-Btn) 6 (SLT ) Station Day Class Of Service Station Night Class Of Service Speakerphone/ Headset Programming Pick-Up Group(s) Programming...
  • Page 367 C-48 Programming Tables Table C-11: Button Assignment Chart (FLASH 50) STA# PORT# STA# PORT# This chart is to be used to assign each flexible button a function. Defaults Buttons 1 thru 12 are assigned as Stations 100 thru 111. Buttons 13 thru 18 are assigned as CO Lines 01 thru 06. Buttons 19 is assigned as a Loop button.
  • Page 368 Programming Tables C-49 Table C-12: System Speed Dial Numbers Programmed from the first Attendant Station. BIN # Telephone Number BIN # Telephone Number Monitored by Toll Restriction (COS)
  • Page 369 C-50 Programming Tables Table C-12: System Speed Dial Numbers Programmed from the first Attendant Station. BIN # Telephone Number BIN # Telephone Number Overridden by Toll Restriction (COS) Monitored by Toll Restriction (COS) 100-999...
  • Page 370 Programming Tables C-51 Table C-13: ACD Group Parameters (FLASH 60) Program Flex Function Data Code FLASH 60 ACD* Group 550 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primar y Agent Secondary Agent Guaranteed RAN Primar y RAN Secondary RAN Transferred RAN...
  • Page 371 C-52 Programming Tables Table C-13: ACD Group Parameters (FLASH 60) Program Flex Function Data Code FLASH 60 ACD* Group 552 Programming Group Name Alternate Group Over flow Station Super visor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN Primary RAN Secondary RAN...
  • Page 372 Programming Tables C-53 Table C-13: ACD Group Parameters (FLASH 60) Program Flex Function Data Code FLASH 60 ACD* Group 554 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Second ary Agent Guaranteed RAN Primary RAN Second ary RAN Transferred RAN...
  • Page 373 C-54 Programming Tables Table C-13: ACD Group Parameters (FLASH 60) Program Flex Function Data Code FLASH 60 ACD* Group 556 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Second ary Agent Guaranteed RAN Primary RAN Second ary RAN Transferred RAN...
  • Page 374 Programming Tables C-55 Table C-13: ACD Group Parameters Program Flex SUPV Stations Function Code (10) (11) (12) (Up to 16) FLASH 61 ACD Ring Timer 000-300 ACD Message Interval 000-600 Timer ACD Overflow Timer 000-300 ACD No-Answer Recall 000-300 Timer ACD No-Answer Retry 000-999 Timer...
  • Page 375 C-56 Programming Tables Table C-14: UCD Group Parameters Program Flex Stations Function Code (Up to 16) FLASH 60 UCD Group Programming UCD Group 0 (550) UCD Group 1 (551) UCD Group 2 (552) UCD Group 3 (553) UCD Group 4 (554) UCD Group 5 (555) UCD Group 6 (556) UCD Group 7 (557)
  • Page 376 Programming Tables C-57 Table C-15: Voice Mail Group Parameters Program Flex Function Extensions Code FLASH 65 Voice Mail Group 0 (440) Voice Mail Group 1 (441) None None Voice Mail Group 2 (442) None None Voice Mail Group 3 (443) None None Voice Mail Group 4 (444)
  • Page 377 C-58 Programming Tables Program Flex Function Default Code FLASH 67 Voice Mail In-Band Features Voice Mail In-Band Digits Enabled Voice Mail Transfer/For ward Enabled VM Broker Enabled VM ID Digits...
  • Page 378 Programming Tables C-59 Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 379 C-60 Programming Tables Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 380 Programming Tables C-61 Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 381 C-62 Programming Tables Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 382 Programming Tables C-63 Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 383 C-64 Programming Tables Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 384 Programming Tables C-65 Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 385 C-66 Programming Tables Table C-16: Mailbox Table (FLASH 68) Index Group ID Digits Index Group ID Digits...
  • Page 386 Programming Tables C-67 Table C-17: Exception Tables (FLASH 70) Allow Table A Allow Table B BIN 1 BIN 1 BIN 2 BIN 2 BIN 3 BIN 3 BIN 4 BIN 4 BIN 5 BIN 5 BIN 6 BIN 6 BIN 7 BIN 7 BIN 8 BIN 8...
  • Page 387 C-68 Programming Tables Table C-17: Exception Tables (FLASH 70) Special Table 1 Special Table 2 Area Code Area Code Office Codes Office Codes Special Table 3 Special Table 4 Area Code: Home Area Code: Office Codes Office Codes...
  • Page 388 Programming Tables C-69 Table C-18: Least Cost Routing (FLASH 75) CO Line Groups Daily Start Time Table Start Time Default Time Changed Time 0800 1700 2300 #### Weekly Schedule Table Time Period Route List Start Time (From Daily Start Table) Toll Information Route List Table Default 00...
  • Page 389 C-70 Programming Tables Table C-19: Route List Table Route Time Group Insert/Delete Cost LCR COS 00-15) (1-4) (1-7) (00-19) 1 + 10 Digits LD Toll Route 7-Digit Local Route 1+7 Digits Toll Route Defined By Default...
  • Page 390 Programming Tables C-71 Table C-19: Route List Table Route Time Group Insert/Delete Cost LCR COS 00-15) (1-4) (1-7) (00-19) Defined By Default...
  • Page 391 C-72 Programming Tables Table C-20: Insert/Delete Tables Table Digits D ialed INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT...
  • Page 392 Programming Tables C-73 Table C-20: Insert/Delete Tables Table Digits D ialed INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT...
  • Page 393 C-74 Programming Tables Table C-21: 3-Digit Area/Office Code Route List Table Non-Leading(0) Code Route No.of 6-Digit Non-Leading(0) Code Route No.of 6-Digit Leading (1) (NNN) (RR) Digits (Y/N) Leading (1) (NNN) (RR) Digits (Y/N)
  • Page 394 Programming Tables C-75 Table C-22: 6-Digit Area Code/Routing Table Area Code Route...
  • Page 395 C-76 Programming Tables Table C-23: 6-Digit Office Code Table Exception Codes Route (00-15) Exception Codes Route (00-15) Code # Code # (XX) (RR) (XX) (RR)
  • Page 396 Index Numerics Basic Key Service Unit (BKSU) 9-3 Battery Back-Up (Memory) 2-22 3 CO Line/8 Digital Station Board 9-5 Busy Lamp Field (BLF) 2-22 3 CO Line/8 Single Line Station Board Call Back 2-22, 5-24 Call Brokering 3-6 Account Codes 2-13, 3-5, 5-8, 6-6 Call Cost Display 2-22 Forced 2-13 Call Coverage 2-23, 5-24...
  • Page 397 March 2001 Groups 2-32 Directory Dialing - Stations 5-42 DISA 2-37 Identification 2-32 Disable Outgoing CO Line Access 2-39 Incoming Ringing Assignment 2- DND 2-40, 3-8 Do Not Disturb 2-40, 3-8 Loop Button 2-33 Do Not Disturb (DND) 5-45 Loop Supervision 2-34 DSS 2-38 Pool Button Operation 2-34 DSS/DLS Features 4-7...
  • Page 398 March 2001 Headset Mode 2-47, 5-52 LCD Display - Contrast 5-62 Hold LCD Interactive Display 2-54 Exclusive 2-47 LCR 2-55 Least Cost Routing 2-55 Preference 2-48 Least Cost Routing (LCR) 5-62 Recall 2-48 Liquid Crystal Displays 8-1 System 2-48 List of Equipment B-3 Hold - Exclusive 5-52 LNR 2-54 Hot Keypad 2-48, 5-53...
  • Page 399 March 2001 Signaling 2-60 Regulatory Information 1-3 Release Button 7-21 Voice Over 2-60 Remote Off-Hook Preference 5-67 Administration 2-66 Off-Hook Voice Over (OHVO) 5-68 System Monitor And Maintenance OHVO 2-60 One-Time Do Not Disturb 5-46 2-67 One-Touch Recording 2-61, 5-71 Repeat Redial 2-68, 5-81 On-Hook Dialing 2-61 Ring Tone 5-82...
  • Page 400 March 2001 UCD 2-72, 3-5, 5-90 UDA/UNA 2-75, 3-13, 5-92 Uniform Call Distribution 2-72, 5-90 Universal Day/Night Answer 2-75, 3- 13, 5-92 VM 2-75, 3-13, 5-93 Voice Mail Groups 2-75, 3-13, 5-93 Volume Control Bar 2-77, 5-95 Zap Tone 5-96...
  • Page 401 March 2001...
  • Page 402 2000 Vodavi Technology, Inc. © VODAVI is a registered trademark of Vodavi Technology, Inc. 5050-11...

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